Peppers Soul Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.4/5 2,533 reviews

Peppers Soul Surfers Paradise - Image 1
Peppers Soul Surfers Paradise - Image 2
Peppers Soul Surfers Paradise - Image 3
Peppers Soul Surfers Paradise - Image 4
8 The Esplanade, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Our accommodation(s)

Penthouse

Presidential Suite Deluxe

  • 9 persons
  • 450 m² / 4843 sq ft
  • Bedding 2 x King size bed(s) and 2 x Single bed(s) and 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Telephone
Fax +61 7 5635 5799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 100 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,533 reviews

TripAdvisor Rating  4.5/5  3,803 reviews

Great location and modern apartment

TripAdvisor rating 4.0/5

georginagF1656LN TripAdvisor review

Lovely apartment and very well appointed (Miele appliances etc). Spa bath in ensuite. Had a great ocean view (I asked for no higher than level 15 as it is a high storey building). Everyone I came across was lovely and helpful - reception people and housekeeping. My teenager boys loved that we were across the road from beach and close to eating places. They enjoyed the gym. There is also pools (outdoor and indoor), steam room and sauna. Didn't get to try the restaurant as it was closed the 2 nights we were there.

Hi georginagF1656LN, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed you and the family enjoyed the view from level 15 and your boys enjoyed the gym. I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Guest Service Team

Great great away for couples

TripAdvisor rating 5.0/5

Cindy T TripAdvisor review

The apartment was spacious for 2. We had the best view of the beach and the strip. Smack bang next to the shops,eateries plus only 30min away from the major theme parks. One feedback is staff in Hyde need to be more welcoming when we enter. Don't get acknowledged when we wait in line or leaving the restaurant. (Just my opinion since I work in the hospitality industry myself.)

Hi cindytD7886NU, Thank you for the feedback on your recent visit to Peppers Soul, Great to read you had a wonderful stay overall. We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards, Guest Service Team

Extremely disappointed. Rude staff, dirty room and staff have given a key card to an unknown person, police report filed

TripAdvisor rating 1.0/5

Christopher A Families - TripAdvisor review

Extremely disappointed! Concierge have endlessly been less than helpful, we arrived to the hotel to check in, we booked through a travel agent and we weren't told about a $2,000 security bond required. I completely understand that this is not on the hotel however they were so unhelpful with the situation that they would not offer a solution at all, i offered to drop to a lower room and asked for any other options, all of which we were told that this is not possible. We have paid $5,700 for 4 nights accommodation, and they were more than happy for us to leave to another hotel if we did not come up with this $2000 which we have had to borrow from a friend to do so. Upon arriving in the room, we found old food in 2 different places, again, for a nearly $6000 room for 4 nights, absolutely disgusting. on our second day at the hotel, we had been out all day and no one from the room had been near sand at all the whole trip, we arrived back at our hotel after a day at sea world to find water and sand throughout the bath and shower in the master bedroom. Again talking to reception, this was completely disregarded and told that this couldn't be the case. We havent even used the bath, there was left over water and sand (as pictured) For reference, sand has somehow managed to get up to the 63rd floor without any guest being in the room. Concierge did not even bother to look into it before disregarding our concerns saying that it was not possible, only after arguing for 5 minutes did they say they would investigate further. Not on 2 days left to go and i hate to think what is going to happen after saving for this holiday for 2 years. To put this into perspective, i have tried to show my 9 year old daughter the best experience possible by splurging on the most expensive hotel room we have ever purchase by a very long way and have been left absolutely disappointed by the experience. previously stayed at soul twice and had a great time, for concierge alone i would not stay at the property again. Location and view, 5 stars Concierge and assistance, i wouldnt have paid $2000 for this room knowing how we would be treated. If you value more than a view, i would completely avoid Soul.

Dear Christopher A, Thank you for your time on the phone earlier, As briefly discussed, I sincerely apologize for the disappointing experience you've had during your stay with us at Peppers Soul. Your feedback is concerning, and I want to assure you that we take it very seriously. I'm genuinely sorry to hear about the cleanliness issues you encountered in your room. This is not reflective of the high standards we strive to maintain, and I will personally address this matter with our housekeeping team to prevent similar occurrences in the future. Regarding the sand in your bathroom, I understand how unsettling this must have been we immediately conducted a thorough inspection of your apartment, including a lock read to ensure there had been no unauthorized entry. We also offered to replace all room keys as an added security measure. Additionally, it's important to note that all guest levels are security locked, enhancing the safety and privacy of our guests. We will review our procedures and communication protocols to prevent such misunderstandings and ensure a more supportive approach in handling guest inquiries. I would like to extend my personal assistance in resolving these issues. While you noted you have filed a police report, please feel free to share my details with them as a point of contact for the hotel so that we can discuss your concerns further and work towards restoring your trust in our hotel. Once again, please accept our sincerest apologies for the inconvenience caused. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Reece Gilbert Executive Assistant Manager

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Paid extra for plunge pool and arrived it was green with bottle tops and debris in bottom Staff came and put chemicals in it removed bottle top from pool took 2 days for it to clear bottle top left on stairs beside pool patio had rubbish and unit was a little dirty with some rubbish, bottle tops and cockroaches within the unit

Pleasant stay

Customer review rating 5.0/5

Johnes Families - Confirmed reviews ALL

Convenient location with all amenities. Rooms are clean.

Dear Sunil J., Thank you for taking the time to share your experience with us! We're delighted to hear that you had a pleasant stay and found our location convenient with all the amenities you needed. Ensuring clean rooms and providing a comfortable environment are top priorities for us, and we're thrilled that we met your expectations in this regard. We hope to have the pleasure of welcoming you back on your next visit. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Sincerely, Peppers Soul Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,063 reviews 9.6/10 Location
  • 1,702 reviews 7.8/10 Room
  • 1,146 reviews 7.4/10 Service
  • 31 reviews 3.5/10 WiFi
  • 525 reviews 4.6/10 Cleanliness
  • 254 reviews 7.2/10 Vibe
  • 138 reviews 6.4/10 Breakfast

Powered by Trustyou

Our other establishments nearby