The Johnson Brisbane - Art Series 4 stars

Customer review rating (ALL Rating) 4.4/5 1,430 reviews

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Description

Hotel extras

  • Contemporary open-plan suites and penthouses

  • Outdoor 50-metre pool, extensive gymnasium

  • Modern conference and event spaces

  • Walls adorned with the art by Michael Johnson

  • Walking distance to shopping and restaurant areas

Our accommodation(s)

Penthouse

Michael Johnson Penthouse

  • 6 persons
  • 300 / 3229 sq ft
  • Bedding 3 x King size bed(s)
  • Views: City View or Park view
  • Most of the accommodation: Balcony

Hotel location

The Johnson Brisbane - Art Series

477 Boundary Street
4000 SPRING HILL
Australia

GPS:-27.460345, 153.022981

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Outdoor 50m Pool with Sundeck designed by Olympic Swimmer Michael Klim

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 80 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,430 reviews

TripAdvisor Rating  4.5/5  1,063 reviews

Certificate of excellence 2023

Great stay

TripAdvisor rating 5.0/5

Bally0472 TripAdvisor review

We enjoyed a complimentary room & the staff went out of their way to make us feel welcome. Reina in particular went above and beyond to ensure we enjoyed our stay. Marcus checked us in and the process was quick and seamless. We stayed in a 2 bedroom apartment which was fabulous. The beds are super comfortable. Great location, amazing pool! Thanks again for looking after us.

Spacious and Modern

TripAdvisor rating 4.0/5

jack_solis_stanley TripAdvisor review

My Partner and I had the pleasure of staying here overnight. At such an affordable rate our Hotel Room had everything from a Microwave to Double (His and Her) Bathroom Vanities. The Room is very spacious and sports high ceilings. There is a Coin-Operated Laundry onsite as well as a Gymnasium and 50 Metre Lap Pool, which we took full advantage of. My only complaint would be that the Television is a little outdated. What with you not being able to stream anything from your device i.e. Netflix, Disney+ etc. Beyond that, our stay was very enjoyable.

Conflicted

Customer review rating 1.5/5

Scott W. Business - Confirmed reviews ALL

Previously I have enjoyed my stay at The Johnson, however this time the check-in process was very poor. I have stayed at The Johnson many times and have had great experiences, however this time was not the case. The pre-payment policy for a returning Accor Gold Member is something I have not incurred before at this property. I informed the team member in advance that I have more transactions to follow upon check out they did not allow the one transaction to occur, either in advance or upon check out. Not happy with this lack of ability to allow 1 transaction when requested, especially for a returning guest.

Dear Scott, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during the check-in process on your recent visit to The Johnson. As a returning Accor Gold Member, your satisfaction is incredibly important to us, and we regret that we did not meet your expectations in this instance. We understand your frustration with the pre-payment policy, for our property we do take payment on arrival for all guests, and we apologize for any inconvenience this may have caused you. Your feedback regarding the inability to allow a single transaction upon request has been duly noted, and we will review this with our Guest Service Agents to ensure that we can better accommodate the needs of our valued guests in the future. We greatly appreciate your loyalty and the many times you have chosen to stay with us. Please rest assured that we are committed to providing you with the exceptional service and experiences that you have come to expect from The Johnson. If there is anything else we can do to address your concerns or improve your future stays with us, please do not hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience. Warm regards, Annabelle Gibney

Great

Customer review rating 5.0/5

Ant. Families - Confirmed reviews ALL

I loved staying at your hotel. Perfect.

Dear Antony, We very much appreciate your comments regarding your stay at the The Johnson Brisbane - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Gibney - General Manager

Nice hotel but uncomfortable dirty bedding

Customer review rating 2.5/5

Donna W. Solo - Confirmed reviews ALL

I like the hotel itself, however there were a few things that made my stay uncomfortable. My sheets smelled like mould like they had been left wet for a long time, the pillow slips had black marks on them and the doona had a gross yellow stain on it. The pillows and bed were both uncomfortable. I had to use the decorative pillow instead as the others were way too high for a small person. The bed made my back sore. I left a note for the staff asking for more toilet paper. Instead of giving me more, they took my lovely 3 ply toilet paper I had brought from home and replaced it with their cheap thin 2 ply stuff. Why did they steal my toilet paper? This was very annoying as I was having digestive issues during my stay.

Dear Donna, Thank you for sharing your feedback with us. We're pleased to hear that you like the hotel itself, but we're deeply sorry to learn about the discomfort you experienced during your recent stay. First and foremost, please accept our sincere apologies for the issues you encountered with the cleanliness of your bedding. This is certainly not the standard we aim to uphold, and we've taken immediate action to address this matter with our housekeeping team to ensure that such oversights are rectified and prevented in the future. We're also sorry to hear that you found the pillows and bed uncomfortable. Your comfort is of the utmost importance to us, and we will certainly look into this matter further to ensure that all guests have a restful and enjoyable stay. Regarding the incident with your toilet paper, we apologize for the misunderstanding. Our intention is never to inconvenience our guests, and we deeply regret any frustration this may have caused you. We'll investigate this matter thoroughly and take the necessary steps to prevent similar occurrences in the future. Furthermore, we appreciate your feedback regarding the interaction with our staff. Rest assured, we will remind our team of the importance of greeting guests as they pass by reception to create a more welcoming atmosphere throughout the hotel experience. Once again, we apologize for the inconveniences you experienced and appreciate your valuable feedback, which helps us improve our services. We hope to have the opportunity to welcome you back for a more pleasant and comfortable stay in the future. Warm regards, Annabelle Gibney

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