Mövenpick Hotel Amsterdam City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 1,567 reviews

Mövenpick Hotel Amsterdam City Centre - Image 1
Mövenpick Hotel Amsterdam City Centre - Image 2
Mövenpick Hotel Amsterdam City Centre - Image 3
Mövenpick Hotel Amsterdam City Centre - Image 4
Piet Heinkade 11, 1019 BR AMSTERDAM, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • City Centre location close to Central Station

  • Restaurant and bar

  • 11 modern meeting rooms

  • Rooms and suites with spectacular views and free Wi-Fi

Our accommodation(s)

Hotel location

Mövenpick Hotel Amsterdam City Centre

Piet Heinkade 11
1019 BR AMSTERDAM
Netherlands

GPS:52.377927, 4.914193

Telephone
Fax +31 20 519 1239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Mövenpick Restaurant

In our restaurant you will enjoy creative and international dishes. Discover the fresh, authentic flavors and be surprised by the variety of delicious spices and combinations.

Your meetings and events

Room descriptions and layouts

15 

meeting rooms

From 1 to 450 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,567 reviews

TripAdvisor Rating  4.5/5  7,677 reviews

Certificate of excellence 2024

Very handy spot by the river and a short walk to the center.

TripAdvisor rating 4.0/5

Andy C TripAdvisor review

Very good friendly staff and efficient service. All services were there. Good quality food and beverage. Generally a good location for River Cruising.

Dear Andy, Thank you very much for sharing your enjoyable experiences after or prior to your river cruise. I am pleased to learn you enjoyed your stay while being assisted by our kind team. Compliments will be internally shared! Anytime you decide to visit Amsterdam, we hope to welcome you again. Kind regards, Remco Groenhuijzen General Manager

Well located, but too much expensive

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I have booked my reservation online in February for one bed classic room and paid for it and for tax online, but when I arrived I faced many issues as following: 1- I have arrived at 9am , but I haven't allowed to check in untill 3 pm which caused me double tiredness. Really hope to solve this issue. 2- I didn't get my one bed classic room at all , instead of this I have got a two single beds close to each other, and didn't receive any refund because it has different price. 3- you make me paying the tax twice one online with the reservation and second time when I made the check out . 4- I hopefully asked for my entire receipt at the hotel but I received only the tax receipt.

Dear Mrs. A., Thank you very much for sharing you detailed, yet low rated review. I have carefully read your several commenst, and regret to learn about your unpleasant moments. My apologies for this. Allow me to reply to our mentioned points: I can see you booked a single classic room occupancy with agent "Destinations of the World", and were allocated in a Classic twin room. Please note that there is no rate difference when booking for one or two persons. This means, you received the room you booked. Your booking is excluding the city tax (also referred as "Tourist tax") of 12.5%, and paid this upon check out. This information is being mentioned by your Travel Agent at the moment you confirm your booking. Should this not be the case, please feel free to address this directly to the related agent where you booked your stay as they are responsible for providing the correct content to their customers. As you booked and pre- paid your stay, excluding the city tax, at Destinations of the World, you can request for an invoice there. We provided you with the invoice of the charges you paid in our hotel. Last but not least; all Lost & Found items can be found at this website iLost: https://ilost.co/org/movenpick-hotel-amsterdam-city-centre?country=nl I hope the above is helpful for you. With kind regards, Remco Groenhuijzen General Manager

Front Office Manager Mean Spirited

TripAdvisor rating 1.0/5

Tedd1971 TripAdvisor review

April 2024 Booked two nights at $332 a night. Our flight was canceled from Boston to Amsterdam. I called to let the hotel know we would not be arriving that evening as planned. The lady at the desk said it was too late to cancel. We would have to pay for that night. When we arrive the next day, we were exhausted from the overnight flight. We asked if breakfast was included in our rate. The from office Manager (Simona) said no. We asked if there was a restaurant near by where we would get breakfast. She said no. We paid the hotel $332 for a room we did not get because of the canceled flilight. Under those circumstances, would the hotel include breakfast? Simona said no. I thought that was pretty mean spirited.

Dear Tedd, Thank you for sharing your experiences on platform TripAdvisor. I have read your several comments, which we also received after your stay. First of all, I can imagine the distress a cancelled flight has given you. The hotel booking you selected- with breakfast excluded- with Accor has a free cancellation policy of 1 day prior to your arrival date, meaning cancelling is free until 31 March 15.00h in your situation. This is a typical unforeseen incident and charge you can claim back with your Travel Insurance. Our team member responded correctly that breakfast was not incuded in your rate, as you requested to have complimentary during your stay due to your flight being cancelled. I do regret and apologize for not being able to having fulfilled your expectations at that point.. Besides this, we hope you enjoyed the rest of your stay with us. We look forward having a chance to welcome you again. Best wishes, Remco Groenhuijzen General Manager

Good Stay

Customer review rating 4.0/5

Sailandy Friends - Confirmed reviews ALL

Check in prosess quite quick, room was great

Dear Mrs. and Mr. E., Thank you very much for your positive feedback following your recent stay. I am pleased to learn your stay has been an enjoyable one. Otherwise, my apologies for mentioned inconveniences, this will be addressed internally. We look forward to welcome you again! Kind regards, Remco Groenhuijzen General Manager

Well situated

Customer review rating 4.5/5

Christine Friends - Confirmed reviews ALL

Clean and tidy. Mattress was uncomfortable. Breakfast superb. Staff very friendly and helpful.

Dear Mrs. H., Thank you very much for sharing your positive feedback. I have read your several comments, I am pleased to learn you spent such an enjoyable time in our well appointed and convenient located hotel. Besides this, I do regret and apologize for the mattress not meeting to your expectations. Please be kindly invited to share any (future?) issues you might have during your stay! Our team is more than happy to assist. Kind regards, Remco Groenhuijzen General Manager

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Other web-users rate our hotel

  • 1,505 reviews 8.6/10 Location
  • 2,149 reviews 7.9/10 Room
  • 1,686 reviews 7.4/10 Service
  • 51 reviews 5.1/10 WiFi
  • 871 reviews 8.7/10 Breakfast
  • 735 reviews 6.6/10 Cleanliness

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