Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 791 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  791 reviews

TripAdvisor Rating  3.5/5  141 reviews

Regular visitor on business. Enjoy every time. Good bar and rooms clean bright and spacious. Staff lovely.

Customer review rating 4.5/5

Business M. Business - Confirmed reviews ALL

Never any issues. great position just few minutes from town centre. Impressive Hotel for value. Staff are always helpful friendly, bar is great food is great. Rooms are always clean and spacious.

Dear Valued Guest, Thank you very much for sharing with us your experience following your recent stay at Mercure St Helens Hotel. We highly appreciate your time in posting the review and we are delighted to hear that you enjoyed the entire stay. Thank you for your kind acknowledgement of our opulent hotel and highly recommending us to fellow travellers. We certainly look forward to welcoming you back, to impress you once again by providing such fond memories. Sincerely, Mercure St Helens Management

First time stay

Customer review rating 4.0/5

David J. G. Couples - Confirmed reviews ALL

From the moment we arrived, and it was before the normal checking in time, we were greeted and dealt with in a very friendly and professional manner. The room was clean, spacious and had every comfort needed. The breakfast next morning was as good as it gets with everything cooked the way we wanted. All and all, a very good stay.

Dear David, Thank you very much for sharing with us your experience following your recent stay at Mercure St Helens Hotel. We highly appreciate your time in posting the review and we are delighted to hear that you enjoyed the entire stay. Thank you for your kind acknowledgement of our opulent hotel and highly recommending us to fellow travellers. We certainly look forward to welcoming you back, to impress you once again by providing such fond memories. Sincerely, Mercure St Helens Management

Good stay

Customer review rating 4.5/5

George B. Couples - Confirmed reviews ALL

Good service all round

Dear George, Thank you for taking the time to tell us about your recent experience at the Mercure St Helens Hotel. We are glad that your overall stay was to your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team

Very friendly, helpful and polite staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice hotel, very welcoming. Good quality clean rooms with comfortable large beds. Great stay

Dear Guest, Thank you very much for sharing with us your experience following your recent stay at Mercure St Helens Hotel. We highly appreciate your time in posting the review and we are delighted to hear that you enjoyed the entire stay. We certainly look forward to welcoming you back, to impress you once again by providing such fond memories. Sincerely, Mercure St Helens Management

Good location

Customer review rating 2.5/5

Ka Couples - Confirmed reviews ALL

Ordered pizza for room service and it was a Chicago town pizza £14 for that is an absolute disgrace! Wouldn’t be as bad if they stated it on the menu that it was Chicago town. Came burnt as well. Went and said we wouldn’t eat it and the stuff member behind the desk couldn’t of cared less and said what’s wrong with it! Anyone who goes to this hotel don’t order pizza for room service. Good job McDonald’s is close by😂 The hotel was nice and the room was clean though!

Dear Guest, Thank you for taking the time to share your feedback. It is our endeavour to provide the finest of hospitality and service in line with the standards of the Mercure Hotels. However, we seem to have fallen short of your expectations with regards to service delivery as promised. I have noted your detailed feedback with regards to your recent stay with us. Rest assured, necessary corrective actions have been put in place to ensure the non-recurrence of similar incidents in the future. I look forward to having an opportunity to welcome you back and personally assure you of the experience you deserve. Warm Regards, Mercure St Helens Team

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Other web-users rate our hotel

  • 341 reviews 9.4/10 Location
  • 849 reviews 6.9/10 Room
  • 738 reviews 8.6/10 Service
  • 6 reviews 2.2/10 WiFi
  • 393 reviews 6.8/10 Cleanliness
  • 265 reviews 6.8/10 Breakfast
  • 244 reviews 5.6/10 Food

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