Novotel London West 4 stars

Customer review rating (ALL Rating) 3.9/5 2,368 reviews

Novotel London West - Image 1
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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 33 flexible event spaces for up to 1,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

25 

meeting rooms

From 1 to 1,000 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,368 reviews

TripAdvisor Rating  4.0/5  5,498 reviews

Don’t expect a lie in.

TripAdvisor rating 2.0/5

JJtravelsanddinning Business - TripAdvisor review

There is nothing I hate more than a hotel that clearly wants you gone in the morning despite check out not being until 12pm. From house keeping repeatedly knocking on the door and trying to enter your room even with a do not disturb sign from 8:30am.

as usual..brilliant

Customer review rating 5.0/5

Ahmed Families - Confirmed reviews ALL

pleasant..

Dear Ahmed, Thank you for such a positive review. We are happy your stay with us was enjoyable. It is always rewarding for our team to be complimented by a guest and encourages us to continue with our efforts. It would be an absolute pleasure to welcome you again in the future. Best regards, Odhi Johanes, Senior Guest Relations

Fairly Good Stay

Customer review rating 3.0/5

Pm Families - Confirmed reviews ALL

Good location and beautiful bathroom. Meals are however quite pricey.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that the location of our hotel and the quality of our bathrooms met your expectations and contributed positively to your stay. We regret to hear your concerns regarding the pricing of our meals and rooms. We strive to maintain competitive pricing while offering the highest standards of service and amenities. Our central location and the variety of facilities we provide are reflected in our pricing, ensuring the value for our guests. Furthermore, we apologize if the arrival experience did not meet our usual standards of service. We are continuously working to improve all aspects of our guests' experiences. Once again, we are grateful for your feedback as it is essential in our ongoing efforts to improve and provide our guests with an exceptional stay. We look forward to welcoming you back on a future trip. Kind regards, Odhi Johanes, Senior Guest Relations

Noisy, tired & could do with a revamp

TripAdvisor rating 2.0/5

emmalouiseb556 Couples - TripAdvisor review

Stayed here due to closeness to the Eventim Apollo. The room & decor outside of the reception area was tired and really needed a refresh. Ritual toiletries consisted of hand soap, shampoo & shower gel, but no conditioner so if you need it, bring it with you. The sofa bed in the room had rips in it & there were marks on the walls. The bed was quite hard, the curtains didn’t shut properly & there were a few events on in the hotel so earplugs were a necessity. If you just want a bed to sleep in then it’s fine, but we won’t be back.

Nice stay.

TripAdvisor rating 4.0/5

boo59Leicester TripAdvisor review

Lovely hotel with a great locatopn for the Apollo. The Greek man on the desk was super friendly but the girls not so much. We arrived early about 45 mins but no room ready but we waitied in a lovely reception area. snack and drinks very expensive but London prices. Clean and spacious enough. Didn't like my view out of the window but for 1 night is was ok. Lot's of places to eat outside the hotel.

Dear guest, Thank you for taking the time to share your review. It is delightful to hear that our location near the Hammersmith Apollo and the reception area met your expectations and contributed to a positive experience. We regret to hear that interactions with our staff were not consistently excellent; please rest assured we are committed to providing a welcoming environment for all our guests. Regarding the pricing of our snacks and drinks, we strive to maintain competitive rates for the area while offering the best quality products. We understand the importance of value and we will take your comments into consideration. Moreover, we apologize that the view from your room did not meet your expectations. In future visits, we would be happy to accommodate a room change request subject to availability to enhance your experience. We are pleased to know that the cleanliness and spaciousness of our rooms were to your satisfaction, as we pride ourselves on maintaining high standards for our guests. Once again, thank you for choosing Novotel London West. It would be a pleasure to welcome you again. Best wishes, Odhi Johanes, Senior Guest Relations

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Other web-users rate our hotel

  • 2,074 reviews 9.3/10 Location
  • 3,094 reviews 5.8/10 Room
  • 2,961 reviews 7.6/10 Service
  • 58 reviews 7.2/10 WiFi
  • 1,310 reviews 8/10 Breakfast
  • 1,257 reviews 5.6/10 Cleanliness
  • 57 reviews 8/10 Wellness Area

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