Novotel Lisboa 4 stars

Customer review rating (ALL Rating) 4.0/5 2,648 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Hotel certified by Clean & Safe seal. Medical support offered.

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to many restaurants, cafes and transport

  • Seasonal swimming pool, fitness club and play areas for children.

  • 6 meeting rooms equipped for a capacity of 280 people

Our accommodation(s)

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

Book

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 70 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,648 reviews

TripAdvisor Rating  4.0/5  3,663 reviews

Basic hotel in Lisbon

TripAdvisor rating 3.0/5

kingscommon Friends getaway - TripAdvisor review

I stayed here as part of a Globus tour. The tour was wonderful but this was my least favorite hotel on the trip. Location is not very good and the hotel got quite hot one day and they will not turn on the AC. Overall it was clean and the food was pretty decent.

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Was not happy with room and ac

Dear SHREE KRISHNA B., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiana Ramos Front Office Assistant Manager

Not the best experience

Customer review rating 2.0/5

Pm Solo - Confirmed reviews ALL

I have stayed for one week. No A/C so my room was too hot even with the window open (in March!). I was working from my room during the day and permanently sweating. The noise was insane and lasted for the entire day as construction work were taking place seemingly right over my head. Needless to say, it was impossible to take a day time nap to easy my jet lag. At some point, my desk lamp stopped working. I called the reception and asked for someone to come over and take a look at it. I was told that a "technician" was on the way - never happened. I went to the front desk several times in the following days - nothing. I had meetings after dark with a very dimmed image as the rest of the lights in the bedroom were not enough. The overall state of the bedroom is very old and worn-out. The bed was comfortable and clean but the carpet is not the one you walk barefoot on. Summarizing, not a hotel I would stay over again.

Dear PEDRO M., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiana Ramos Front Office Assistant Manager

Nice room but way too hot

TripAdvisor rating 3.0/5

JGF75 TripAdvisor review

We were debating between the Holiday Inn Express and the Novotel, as we only needed a room for a few hours overnight. Having stayed at other Holiday Inn Express locations, I will say that these rooms were much more spacious, including the bathroom. The latter was actually very nice and featured a rain shower and detachable hand held shower, bidet and ample counter space. While the sofabed was not overly comfortable, the main bed certainly was. Come to think of it, it may have been one of the most comfortable mattresses i’ve ever slept on! The staff were very friendly but ultimately I ranked the property as average, due to poor sleep quality. This was due to the lack of AC. The room was incredibly hot and stuffy. You could open a window but then the traffic noise was just too intense. Wish more hotels gave customers the choice of how hot or cold your room should be.

Won't stay again

TripAdvisor rating 2.0/5

Pedro M TripAdvisor review

Old and ran down, incredibly noisy, no a/c, staff is not effective in solving problems. Want to sleep during the day? forget it. Broken lifts and constant works ensure a constant loud drill noise and hammering over your head. The old stained carpets under your feet look and feel terrible. No A/C makes your room feel like a sauna. No chance to work or nap during the day - it's impossible. My desk lamp was not working so I've asked reception to fix it or switch rooms. None was possible. This "technical specialist" that was supposed to come over never showed up. It's not the most expensive hotel but it's not that cheap either to provide such a poor experience. I won't stay again, that is for sure.

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Other web-users rate our hotel

  • 1,359 reviews 7.6/10 Location
  • 2,388 reviews 5.2/10 Room
  • 1,747 reviews 7.7/10 Service
  • 182 reviews 3.4/10 WiFi
  • 1,508 reviews 8.6/10 Breakfast
  • 1,486 reviews 4.6/10 Comfort
  • 874 reviews 4.5/10 Cleanliness
  • 625 reviews 6.4/10 Food

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