Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 5,579 reviews

Novotel Melbourne on Collins - Image 1
Novotel Melbourne on Collins - Image 2
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Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

Our accommodation(s)

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Your meetings and events

Room descriptions and layouts

8 

meeting rooms

From 1 to 400 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,579 reviews

TripAdvisor Rating  4.0/5  5,241 reviews

excellent location and pleasant stay

Customer review rating 5.0/5

Sy Couples - Confirmed reviews ALL

stayed for a week! hotel was at a very good location, valet service was fantastic. room was very comfortable too. will definitely be back

Good afternoon, Thank you for this review of your time at our hotel. Happy that our prime location contributed positively to the convenience of your week-long stay. Our valet team is equally pleased with your commendation, and we are proud that their dedication to service excellence met your expectations. Your recognition of the comfort of your room and the high standards of cleanliness throughout Novotel Melbourne on Collins is highly appreciated. Our team works diligently to ensure that every guest enjoys a comfortable and spotless environment. Thank you for choosing Novotel Melbourne on Collins for your visit, and we are excited about the opportunity to welcome you back in the future. Best wishes, Andrew Maynard, General Manager

Great Location

Customer review rating 4.5/5

Paul Couples - Confirmed reviews ALL

Easygoing and central to my requirements for that time.

Dear Paul, Thank you for reviewing your stay at our hotel. However, we have taken note of your suggestion regarding the room layout and the presence of unnecessary furniture. Our guests' comfort is paramount, and we regularly review our room arrangements to maximize space and functionality. In regards to your comment about the need for more attention to detail in cleanliness, we will share this with our housekeeping team to reinforce our high standards. We are sorry if this aspect did not meet your expectations on this occasion. The positive feedback on the bar experience is much appreciated. We're pleased to know that our selection and service contributed to an enjoyable aspect of your stay. We hope to welcome you back for another visit. All the best, Andrew Maynard, General Manager

I stay at the Novotel on Collins because of the location.

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Having been a guest here on several occasions, and a regular guest at other Novotel properties, I know what to expect. My expectations were met, but I find the rooms too warm.

Good location

Customer review rating 3.5/5

Rick J. Families - Confirmed reviews ALL

Sound

Dear Rick, Thank you for taking the time to share your review. We are pleased to hear you appreciated our central location, which indeed offers convenient access to Melbourne's key attractions and public transportation. We regret to hear that the timing of our room cleaning service did not meet your expectations. Our team strives to maintain a schedule that is both efficient and accommodating to all our guests' needs. We also note your concern regarding the familiarity with booking details and the oversight with the complimentary drink vouchers. We take this feedback seriously and will ensure our team is more attentive to such details in the future. The cleanliness of our carpets is paramount, and while we maintain a rigorous standard, we acknowledge your observation and will take it into consideration as we continuously seek to improve our services. Once again, thank you for your constructive feedback, which is invaluable to us as we strive to enhance our guest experience. We hope that we have the pleasure of seeing you again in the future. Best regards, Andrew Maynard, General Manager

Good location & well sized family room

Customer review rating 4.0/5

Cathy Families - Confirmed reviews ALL

Great spot to stay with 2 grandchildren. Close to eateries & shopping. Room was a great size just a bit dated.

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Other web-users rate our hotel

  • 2,323 reviews 9.2/10 Location
  • 3,037 reviews 6.2/10 Room
  • 2,857 reviews 7.7/10 Service
  • 66 reviews 3.4/10 WiFi
  • 1,029 reviews 6.1/10 Cleanliness
  • 772 reviews 8/10 Breakfast

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