Novotel Perth Langley 4 stars

Customer review rating (ALL Rating) 4.1/5 2,091 reviews

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Description

Hotel extras

  • Complimentary Wi-Fi, work desk, Smart TV with Foxtel iQ

  • Panoramic city or Swan River views

  • Two on-site restaurants, bars and 24-hour room service

  • Gymnasium and a relaxation center on the hotel's top floor

  • Perth city Free Transit Zone

Our accommodation(s)

Hotel location

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

GPS:-31.958731, 115.867767

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,091 reviews

TripAdvisor Rating  4.0/5  2,986 reviews

Central to city , clean and well appointed

Customer review rating 4.5/5

Richard L. Families - Confirmed reviews ALL

Efficient and polite staff, good room

Dear Richard L., We very much appreciate your comments regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive feedback which I share with our team as continuously strive to improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Mark Hardy Novotel Perth Langley

Very good service but the room design could be improved

Customer review rating 4.0/5

Tao S. Business - Confirmed reviews ALL

I stayed in junior suite with Novotel Perth Langley and the overall experience from service, F&B etc are very good. However, the room is not human-centre designed, e.g., there is no power outlet or whatsoever near the bed (phone has to be charged far away from the bed), the switch of the floor lamp is in an awkward position, etc. these are the easy fix which does not require altering the room layout.

Dear Tao S., We very much appreciate your comments regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive feedback that will allow us to improve on our product and service. Thank you again for sharing your experience, and we hope to see you again in Perth. Sincerely, Mark Hardy Novotel Perth Langley

Very underwhelming, not worth it.

TripAdvisor rating 1.0/5

Adam W Friends getaway - TripAdvisor review

My traveling companion and I stayed here for a period of 5 days in mid March 2024. The hotel room I stayed in wasn’t at all good. The paint was peeling, the skirting board on the ceiling had a massive gap between the wall and it, the bathroom was dirty with the corners of the bathroom disgusting full of just dirt and the grout had a crack in in the shower and it appeared that it was covered over clearly not well. The bottom of the bath tub has a crack and hole in it so not good enough to have a bath in. The taps were very loose despite me telling reception about this and that they would get someone out immediately to fix, it doesn’t appear that even happened, I and my traveling companion felt that the attitude about that was very dismissive and disappointing. The hot water tap fell off every time my traveling companion and I got into the shower individually so around 8 or 9 times. The receptionist we spoke to was very defensive about our concerns and those concerns were very valid. You could take the hot water tap off which I would argue is a serious safety issue as pointed out to me by my travelling companion. I chose this hotel as it said it was a ‘4.5 star’ hotel this was anything but. I’ve stayed in a 3 star hotel in the past and 5 star hotel and if I’m honest this felt like a 3 star hotel at best, I mean I did get the standard room in the hotel however I’d still expect 4.5 stars right across the hotel clearly this didn’t happen. Novotel Perth Langley pride themselves on being a ‘Luxury 4.5 star hotel’ I’d seriously suggest that it isn’t. Another hotel chain I’ve stayed in in the past said they were a ‘Luxury Hotel’ and they were most certainly. One night we ordered room service, the Barramundi and chips were good but the Langley Club Sandwich wasn’t it was dry and was almost inedible and at $28 for it, there wasn’t from what I could see any justification for that price. The only redeeming features was that the bed was comfortable and the sky deck at the top of the hotel was good but these weren’t enough for me to rate this hotel above 1 star if I could give 0 stars I would do so without hesitation. Won’t stay here when I come back to Perth, this was the first time I’ve stayed in this hotel and this was the last time I would do so. Very disappointing and very underwhelming just not worth it.

Dear Adam Willis, We would like to thank you for sharing your experience following your stay at the Novotel Peth Langley. I am disappointed to read your comments and I will be working with the team to ensure a better service and product for all our valued guests and customers. We would love to welcome you back on a future occasion to show you our great service and hotel. If you would like to address these concerns further please contact me as guest feedback is taken seriously Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com

Tired and needs some love

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Lobby and reception love up to the Novotel name and standard however beyond that this is not of good standard.

Dear John J., Thank you for taking the time to tell us about your experience at the Novotel Perth Langley. I am sorry to read your feedback and my apologies for any inconvenience caused to you during your stay. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have removed all bottled water and provide water stations in four different locations throughout the hotel, including the lobby, Sen5es restaurant and Fenians. We estimate we've saved 150, 000 bottles from landfill, from just one hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Hardy Novotel Perth Langley

Very welcoming and friendly staff in comfortable and well equipped rooms.

Customer review rating 4.5/5

Rob Business - Confirmed reviews ALL

Room upgrades much appreciated.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mark Hardy Novotel Perth Langley

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Other web-users rate our hotel

  • 875 reviews 8.4/10 Location
  • 1,552 reviews 5.6/10 Room
  • 1,359 reviews 7.7/10 Service
  • 56 reviews 5.1/10 WiFi
  • 584 reviews 5.1/10 Comfort
  • 534 reviews 6.5/10 Cleanliness
  • 453 reviews 7.3/10 Breakfast
  • 393 reviews 6/10 Value

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