Mercure Porto Centro Santa Catarina 4 stars

Customer review rating (ALL Rating) 4.6/5 1,344 reviews

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Description

Hotel extras

  • 7 min walk Torre dos Clérigos, 3 min Café Majestic, 10 min Ribeira do Porto

  • Fully renovated public areas.

  • Big family rooms with extra bed

  • Rooftop (seasonal opening) with an exhilarating view over Porto.

  • Restaurant with Portuguese and Mediterranean flavors

Our accommodation(s)

Hotel location

Mercure Porto Centro Santa Catarina

Praca da Batalha 116
4049-028 PORTO
Portugal

GPS:41.145367, -8.607568

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

A Bicicleta restaurant provides a distinguished and welcoming atmosphere in which to enjoy city views. Sample the best specialties Portuguese cuisine has to offer accompanied by a good port wine.

Book

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 100 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,344 reviews

TripAdvisor Rating  4.0/5  1,237 reviews

Certificate of excellence 2023

Issues with our stay

Customer review rating 3.0/5

Stephanie Couples - Confirmed reviews ALL

Hotels location is fantastic and reception area is lovely. However there were some issues affecting the whole stay. Couple hours after check in, the air conditioning sparked when we tried to adjusted the temperature. We were no longer able to turn on AC on - the room was stuffy without it. We rang reception and they kindly moved our room immediately to a suite which we appreciated for the gesture. Then the next day, we could not flush the toilet in the morning even though there was an announcement stated for water cut inside the lift for afternoon. We were not made aware about this, and we believed this supposed to be told when we arrived the day before. When we came back later that day after 9pm, there was no hot water to shower at all. We rang reception again and they told us to let the water run for 30 minutes (!) for it to get warm… This was not only such a waste of water, but also ridiculous for not being able to take a shower in a 4 star hotel. We reported to reception when we checked out and they said “yeah there was a small issue” with no genuine apology. They could really do better!

Dear YULIN P., Thank you for taking the time to tell us about your experience at the Mercure Porto Centro Santa Catarina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of 3000 points will be issued to your All account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosa Novais Mercure Porto Centro

Simply excellent quality

Customer review rating 4.5/5

Ronny Solo - Confirmed reviews ALL

Got a privileged room on the top floor. Wonderful view, brilliant breakfast, lots of little hotel room tidbits were complementary, and if you're tired from the day, there's also a convenient restaurant.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rosa Novais Mercure Porto Centro

A great stay

Customer review rating 5.0/5

Vincenzo Couples - Confirmed reviews ALL

I recently had the pleasure of staying at the Mercure Porto Centro Santa Catarina, and I must say, it was an exceptional experience from start to finish. First and foremost, the friendliness of the team truly stood out. From the moment I walked through the door, I was greeted with warm smiles and genuine hospitality (a big thank you to Hugo for his help and assistance). The staff went above and beyond to ensure that my stay was comfortable and enjoyable, offering a free upgrade with complimentary minibar. The location of the hotel couldn't be better. Situated right in the heart of Porto it offers easy access to all the city has to offer. As for the room, I was pleasantly surprised by its size and comfort. It was spacious, clean, and thoughtfully appointed with modern amenities. I will definitely be back!

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Porto Centro Santa Catarina. It is always a pleasure to receive positive feedback. I will share your comments with our team,especially with Hugo :) I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosa Novais Mercure Porto Centro Santa Catarina

Perfect location, good breakfast

Customer review rating 5.0/5

Juha Solo - Confirmed reviews ALL

Short walking distance to all atractions.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rosa Novais Mercure Porto Centro

Amazing Stay

Customer review rating 5.0/5

Naj A. Couples - Confirmed reviews ALL

Hospitality at it's highest level. The staff were helpful, location was prime, rooms were modern and clean - not much more you could ask for. Thanks to the entire team for making our stay amazing!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rosa Novais Mercure Porto Centro

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Other web-users rate our hotel

  • 938 reviews 9.3/10 Location
  • 972 reviews 7.5/10 Room
  • 1,078 reviews 9.3/10 Service
  • 11 reviews 9.3/10 WiFi
  • 608 reviews 9.1/10 Breakfast
  • 319 reviews 8.6/10 Cleanliness
  • 7 reviews 4.3/10 Pool
  • 5 reviews 0/10 Wellness Area

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