Novotel Leeds Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 1,711 reviews

Novotel Leeds Centre - Image 1
Novotel Leeds Centre - Image 2
Novotel Leeds Centre - Image 3
Novotel Leeds Centre - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • City Centre location (5 mns walk from train station)

  • Free WIFI and 24 hours Reception

  • MEETINGS @ NOVOTEL Dedicated space and facilities for both business and private celebrations!

  • Reasonably priced Cocktails Bar & Kitchen menus

  • On site chargeable car parking with EVC

Our accommodation(s)

Hotel location

Novotel Leeds Centre

4 Whitehall, Whitehall Quay
LS1 4HR LEEDS
United Kingdom

GPS:53.795645, -1.551394

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SOAP FACTORY KITCHEN

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,711 reviews

TripAdvisor Rating  4.0/5  2,736 reviews

Certificate of excellence 2023

Weekend Stay in Leeds

TripAdvisor rating 1.0/5

906abdoun TripAdvisor review

Hi, We stayed at the hotel Saturday just gone and we were lucky enough to stay on the right of family and friends. This is not the first time we’ve used this rate at this hotel. we were welcome to a lovely lady who was new to check in process was going all smooth until after our payment. We were informed that we needed to show the Heartists Card, as this was a new policy that has been added, we never knew nothing about this until check-in. The receptionist, who is New informed Sissi who then spoke to us very aggressive as we didn’t have the card as someone booked it for us. The issue escalated whereby we had to pay for the full nights day As you weren’t able to get in contact with the person who booked it for us, we had to wait around to see if we could provide it. Sissi wasn’t understanding about the situation and the fact that we didn’t know about this new policy. We have driven over two hours to get here and just wanted to check in and get our weekend started. we paying for the full amount and was quite sad that we wasn’t able to show the Heartist card once we was able to get in contact with the person who booked it for us. I couldn’t believe how Sissi spoke to the new receptionist by demeaning her and how she spoke to us was very rude. The next day in the morning I came down and provided the Heartist Card and was able to get a refund but still Sissi was butting in when I was trying to speak and was still making an point about the whole situation. it would’ve been nice if she could’ve been a bit more understanding and patient with us and given us the chance to show the card later without charging us. Lastly, Sissi called the bedroom and try to offer us a complimentary breakfast which was nice, but it woke us up only 9am. Overall we had a disappointing stay. We previously stayed with you guys two times and both times were great, but the most recent one has made us not want to come back again. I did ask to speak to a manager, but they wasn’t in.

Dear Abdou, Thank you for taking the time to provide us with feedback about your stay. I am pleased to hear that you have previously enjoyed your stays with us and I regret that you found your experience on Saturday to be disappointing. The policy regarding friends and family rate is that the member of staff must send to the person staying in the hotel, a photocopy of their valid ALLHeartists card and of their ID card. These documents are mandatory to benefit from the Friends & Family rates and will be requested upon arrival at the hotel. If these documents are not presented, the preferential rate may not be granted. This is not just a policy for our hotel, it is detailed on the Accor staff website where you make the bookings. I do apologise however if you found our receptionist to be unsympathetic to your situation and we will addresss this internally I am pleased that it was sorted in the end for you, when you received the Heartist card, and I am glad that you appreciated the complimentary breakfast Thank you, again, for your feedback and we hope to welcome you back again in the future Kind regards, Joanne Joyce Guest Services Manager

Well located in the City centre 👍🏻

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The staff were excellent and couldn’t do enough for you 👍🏻😉

Dear guest, Thank you for your positive review! We are delighted to hear that you found our hotel well-located and our team excellent. Your kind words are truly appreciated. We look forward to welcoming you back soon. Warm regards, Joanne Joyce Guest Services Manager

Always spot on except for..

Customer review rating 4.5/5

Sam S. Business - Confirmed reviews ALL

...no easy way to get invoices online. You have to log on and 'request them' - it's not 1994 anymore guys! The hotel was brilliant I just wish you could easily print off your invoices online. Premier Inn let you do this why not Novotel?

good stay

Customer review rating 5.0/5

Leeba S. Families - Confirmed reviews ALL

Well located and drinks bar downstairs was a great place and sit and chat. good value for money too!

Dear Leeba S., Thank you for your positive review! We are delighted to hear that you enjoyed our convenient location and the vibrant atmosphere of our bar. Looking forward to welcoming you back soon. Joanne Joyce Guest Services Manager

Great Stay

Customer review rating 5.0/5

Sandra D. Business - Confirmed reviews ALL

Check in and out quick, efficient and pleasant staff. Bar staff in particular Thomas very efficient, always smiling and engaged with my clients from all over the country. Food lovely and room had all my needs. I would recommend and stay with you again.

Dear Sandra D., Thank you for sharing your positive experience! We are delighted to hear that you enjoyed our efficient check-in, pleasant staff, and lovely food. Our team appreciates your kind words and looks forward to welcoming you back. Kind regards, Joanne Joyce Guest Services Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,486 reviews 9.1/10 Location
  • 1,942 reviews 8.2/10 Room
  • 1,600 reviews 9.3/10 Service
  • 23 reviews 8.6/10 WiFi
  • 856 reviews 7.5/10 Cleanliness
  • 717 reviews 8.3/10 Breakfast

Powered by Trustyou

Our other establishments nearby