Novotel Paris Centre Eiffel Tower 4 stars

Customer review rating (ALL Rating) 3.9/5 3,331 reviews

Novotel Paris Centre Eiffel Tower - Image 1
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Description

Hotel extras

  • Right in the downtown area, 10 minutes' walk from the Eiffel Tower

  • Private, secure paid parking

  • Heated indoor pool: fee and booking required; sauna and fitness center

  • Family rooms, WiFi available

  • 30 meeting rooms, 3,000 m² (32,292 sq. ft.) of flexible space

Our accommodation(s)

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015 Paris
France

GPS:48.849778, 2.282836

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

36 

meeting rooms

From 1 to 600 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,331 reviews

TripAdvisor Rating  3.5/5  6,260 reviews

Very nice location

Customer review rating 5.0/5

Lena Families - Confirmed reviews ALL

The hotel is located within walking distance to the Bir-Hakeim Metro Station (Line 6) and Eiffel Tower. Clean rooms, service is very good, breakfast is very nice.

Dear Lena, Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your stay with us. We are delighted that our ideal location, our clean rooms and our attentive service, especially thanks to Lucie our receptionist, contributed to making your stay a pleasant one. We look forward to welcoming you back on your next visit to Paris. Please do not hesitate to contact us if you need anything. We hope to see you soon! Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Reception staff not polite

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

On a number of occasions the staff on reception were reluctant to help. On most occasions they were on their mobile phones and only when we said ‘excuse me’ did they acknowledge us. There were however some really helpful staff as well. On one occasions when we were talking to a member of staff at the reception, they thought it was more important to answer the phone.

Dear Daysindhan S., Thank you for sharing your feedback on your recent stay at Novotel Paris Centre Tour Eiffel. We apologize for the issues you encountered with some members of our reception team. Your satisfaction is our priority, and we will take steps to improve the training and conduct of our staff to ensure courteous and attentive service in the future. We hope to have the opportunity to welcome you back in the future and provide a more positive experience. Best regards, Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good location, but not a really 4 star hotel.

Customer review rating 3.0/5

Alina Families - Confirmed reviews ALL

The room was very stuffy, the windows didnt open. The hotel is old, there are no slippers and bathrobes in the room, not to mention toothpaste. The minibar is empty, there is not even water in the room. I'm sorry, but this is at most a 3-star hotel. And last day, there was a problem with the lift and i am 6 month preg with two small kids had to go downstairs from 16th floor

Dear Alina K., Thank you for sharing your comments following your stay at the Novotel Paris Centre Tour Eiffel. We sincerely apologize for the problems encountered during your visit and regret that we did not live up to your expectations. We would like to inform you that although we do not offer complimentary amenities such as bottled water, we do provide our guests with water bottles for sale at reception, as well as self-service water fountains in our common areas. We appreciate your recognition of our hotel's convenient location and value your feedback as it helps us strive for excellence. Once again, we apologize for any inconvenience and hope to have the opportunity to welcome you back for a more pleasant experience in the future. Yours sincerely Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Friendly staff, beautiful view

Customer review rating 4.0/5

Christopher K. Families - Confirmed reviews ALL

The room was ready when we arrived a bit early, so they let us check in early for free. The room was spacious but a bit warm. The hvac didn’t appear to work in the whole unit.

Dear Christopher K., Thank you for taking the time to share your comments about your recent stay at the Novotel Paris Centre Tour Eiffel. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests. We are delighted to hear that you found our staff friendly and that you enjoyed the magnificent view from your room. It's great to hear that you appreciated our efforts to accommodate your early check-in request. However, we sincerely apologize for the inconvenience you experienced with the HVAC system. Please note that at this time, we have not yet commissioned the air conditioning system due to mid-season weather conditions. As temperatures vary between cool mornings and warmer afternoons, we have not yet activated the air conditioning to ensure the comfort of all our guests. We also appreciate your high marks for other aspects of your stay, including the check-in process, cleanliness and breakfast experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good stay - room for improvement

Customer review rating 4.0/5

Earsavich Solo - Confirmed reviews ALL

I was comfortable with the basic amenities. The room was clean. However the wasn’t letting out freely out of the face basin. The desk lamp did not work

Dear Stephen J., Thank you for taking the time to share your feedback on your stay at Novotel Paris Centre Tour Eiffel. We are delighted to hear that you found your room comfortable with basic and clean amenities. We apologize for the issues you experienced with the water flow in the basin and the desk lamp. Your feedback is valuable to us, and we will certainly look into these issues to ensure they are promptly addressed. Regarding the check-in process, please know that we always strive to accommodate our guests to the best of our ability. However, it depends on the availability of rooms at the time of arrival. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best regards, Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

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Other web-users rate our hotel

  • 2,514 reviews 9.3/10 Location
  • 3,411 reviews 5.2/10 Room
  • 2,671 reviews 6.9/10 Service
  • 36 reviews 6.5/10 WiFi
  • 1,451 reviews 4.7/10 Comfort
  • 1,274 reviews 6.1/10 Breakfast
  • 1,184 reviews 4.9/10 Cleanliness
  • 966 reviews 4.3/10 Amenities

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