Mercure Hotel Trier Porta Nigra 4 stars

Customer review rating (ALL Rating) 4.4/5 1,527 reviews

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Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Superior and Privilege Rooms with a view of Porta Nigra

  • Parking lot and garage at the hotel, special price for hotel guests.

  • Old town nearby the hotel, within walking distance

  • Terrace opposite the famous Porta Nigra

Our accommodation(s)

Hotel location

Mercure Hotel Trier Porta Nigra

Porta-Nigra-Platz 1
54292 TRIER
Germany

GPS:49.760239, 6.644096

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 160 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,527 reviews

TripAdvisor Rating  4.0/5  1,117 reviews

Impossible to sit in bed for reading or watching TV

TripAdvisor rating 2.0/5

Maria R TripAdvisor review

Forget about sitting in bed for reading or watching TV. Reading-lamps are installed in the middle of the bed instead of the sides!. Therefore every time you move, you crash your head against them!. Painful experience, I am afraid. Photo attached.

Great hotel

Customer review rating 4.5/5

Eric Couples - Confirmed reviews ALL

Very comfortable stay. Problems with shiwer quickly resolved by excellent staff

Dear Mr. W., Thank you for staying with us at Mercure Hotel Trier Porta Nigra and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the positive review, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Christopher Lubk General Manager

Customer review rating 4.0/5

R., J. Solo - Confirmed reviews ALL

Clean rooms and pleasant members of staff

Dear Mr. R., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Christopher Lubk General Manager

Hotel in a great place, but Mercure really they don´t care for the guest

Customer review rating 1.0/5

Daniel Business - Confirmed reviews ALL

I want to pay my hotel cash. Something simple. I had a 500 euros note to pay something like 200 euros. They dont accept. I need to say that 500 euros is still a good money and it is not that high. I advise before that I would like They said that the manager said no. Only that. something simple for a hotel. I had to go in the bank to change the note. This is not my task.

Dear Mr. S., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Trier Porta Nigra. We regret that your experience with our service did not completely meet your expectations; please allow us to express our sincerest apologies. I ask for your understanding of the company guidelines. Therefore, we hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Best regards, Christopher Lubk General Manager

Great family stay

Customer review rating 4.5/5

Jonny B. Families - Confirmed reviews ALL

Having stayed here before we were well aware of the excellent location of this hotel. The views from superior rooms of the Porta Nigea are amazing. We decided to return, this time with our children, and had a lovely stay at the hotel. Our Privilege room was wel-lappointed and comfortable. The facility of a fridge was appreciated as we're the free daily drinks and snacks. The hotel staff were very accommodating amd helpful. Would not hesitate to return.

Dear Mr. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you and your family really enjoyed your stay with us and your room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Christopher Lubk General Manager

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Other web-users rate our hotel

  • 958 reviews 9.5/10 Location
  • 1,122 reviews 7.1/10 Room
  • 799 reviews 8.4/10 Service
  • 10 reviews 6/10 WiFi
  • 627 reviews 8.1/10 Breakfast
  • 326 reviews 7.3/10 Cleanliness
  • 290 reviews 2.6/10 Vibe
  • 214 reviews 5.8/10 Food

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