Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.2/5 1,506 reviews

Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
Hotel Mercure Wien Westbahnhof - Image 3
Hotel Mercure Wien Westbahnhof - Image 4
Felberstrasse 4, 1150 VIENNA, Austria

Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telephone
Fax +43 1 98111930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 240 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,506 reviews

TripAdvisor Rating  3.5/5  1,419 reviews

Disappointing

TripAdvisor rating 3.0/5

Jean_PierreG6 Business - TripAdvisor review

Despite its good location and cleanliness, this hotel is disappointing for a 4* rated establishment. The wifi is awfully slow and unstable and nearly 7€ per day are requested to gain access a premium, and presumably better, service. There is also no chair, just a stool and no way to make a coffee or a tea.

Dear Jean_PierreG6, We are very sorry that we failed to meet your expectations and ithe wifi went wrong. Please accept our apologies for any inconveniences caused. We hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Tiny rooms with no work table available. Also families were located in the room next door and ever single night there was noise, till the point we had to call reception

Dear Mr. S., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Wien Westbahnhof. We regret that your experience with thr room and the breakfast did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Perfect stay again!

Customer review rating 5.0/5

Martin G. Families - Confirmed reviews ALL

Clean, well placed hotel, nice retro equipment. Helpful personnel. Evening bar for owls, restaurant at the corner. Westbahnof in 5 minutes with shops and cafes +lego store. Perfect for family holiday retreat. I will return!

Dear Mr. G., Thank you for staying with us at Mercure Hotel Wien Westbahnhof and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We would like to thank you for the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Great place to stay

Customer review rating 5.0/5

Giorgi F. S. Friends - Confirmed reviews ALL

It was pleasure spending nights with you. All my friends and I enjoyed the hotel and it’s services very much. Proud to be part of ALL (Accor Live Limitless)

Sehr geehrter Herr K., Ihr Feedback ist eine besondere Auszeichnung und ein Höhepunkt eines Tages, an dem wir Gastgeber sein dürfen. Herzlichen Dank für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Mercure Hotel Wien Westbahnhof zu bewerten. Über die maximale Punktezahl in fast allen Kategorien freuen wir uns sehr. Gerade auch die exzellenten Noten und das Lob für unseren Service werden wir selbstverständlich gerne an unsere Kolleg*innen weiterleiten. Schön, dass Sie sich bei uns rundum wohl gefühlt haben und wir Sie und Ihre Freunde überzeugen konnten. Wir freuen uns auf Ihren nächsten Besuch, der hoffentlich nicht allzu lange auf sich warten lässt. Mit besten Grüßen, Ihr Team aus dem Mercure Hotel Wien Westbahnhof

Hotel is on but it's not a 4 star

TripAdvisor rating 3.0/5

jamieba32 Couples - TripAdvisor review

Room and bathroom are dated. It looks like it's not had any upgrade since the 80s or 90s. Bed and pillow was fine and reception area is quite nice so no complaints there. It was also one of the best value hotels in the city. However like the Mercure chain as a whole they are very up and down. Most in Europe claim to be 4 star. Some feel very much more like a 3 star. Eg , Brighton and this one. Id love to give the review a 4 Star review and if it was advertised as a 3 star hotel then I would. However as it is meant to be a 4 star and I don't agree with this rating I can only give It a 3 star review. If you are on a budget stay here as it's great value. If you are expecting a 4 star hotel go somewhere else.

Dear jamieba32, Thank you very much for your visit and for taking the time to review your stay with us. We are very sorry that your room did not appeal to you very much. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be a pleasure to welcome you back to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,463 reviews 9.4/10 Location
  • 1,609 reviews 5.1/10 Room
  • 1,267 reviews 8.3/10 Service
  • 31 reviews 8.8/10 WiFi
  • 747 reviews 3.9/10 Comfort
  • 723 reviews 7.9/10 Breakfast
  • 606 reviews 7.5/10 Cleanliness
  • 448 reviews 3.9/10 Vibe

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