Mercure Hotel Duesseldorf City Center 4 stars

Customer review rating (ALL Rating) 4.1/5 1,727 reviews

Mercure Hotel Duesseldorf City Center - Image 1
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Mercure Hotel Duesseldorf City Center - Image 4
Am Stresemannplatz 1, 40210 DUESSELDORF, Germany

Description

Hotel extras

  • Centrally located 4-star hotel in the heart of Düsseldorf

  • Comfortable stay including high-speed WIFI

  • All-around air conditioning throughout the hotel

  • Hotel's own underground parking garage directly accessible

  • Inviting meeting rooms with natural light and professional equipment

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 DUESSELDORF
Germany

GPS:51.21939, 6.787725

Telephone
Fax +49 211 3554500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

QUATRE SAISON

Enjoy culinary delights at the Quatre Saison restaurant with a selection of international delicacies and regional specialties. Opening hours, Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Your meetings and events

Room descriptions and layouts

4 

meeting rooms

From 1 to 80 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,727 reviews

TripAdvisor Rating  3.5/5  1,189 reviews

Central location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice welcome-- Nice and very helpful stuff. Breakfast good but way too expensive. Lunch perfect and delicious. Bathroom very small. Location outside, too loud for slipping well. Thanks

Dear Mr. A., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Business Trip

Customer review rating 4.0/5

Hbr Business - Confirmed reviews ALL

all good

Sehr geehrter Herr B., herzlichen Dank für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Mercure Hotel Düsseldorf City Center zu bewerten. Über die hohe Punktezahl in fast allen Kategorien freuen wir uns. Es ist schön, dass Sie sich bei uns wohl gefühlt haben. Außerordentlich wichtig ist uns natürlich, dass Sie mit unserem Service zufrieden waren. Deshalb haben uns die guten Noten in dieser Kategorie besonders gefreut. Ich werde sie gerne an mein Team weiterleiten. Wir alle hoffen, Sie bald wieder als unseren Gast begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Great potential but mixed impressions

Customer review rating 2.5/5

Martin Couples - Confirmed reviews ALL

The hotel's location is great, the suite I had was spacious and cosy. The key problem is the staff - I had quite an unpleasant check-in experience (twice, as I couldn't check in on the first attempt and had to leave and come later). When I finally checked in - I found in my room two mini-doughnuts as a welcome amenity - compare it with a bottle of wine and various sweet and savoury snacks in an Ibis in Hungary, for example). The conversation with the hotel manager on the next morning left me a bit puzzled - instead of looking into the issue or offering something to improve the experience (a drink/waive the parking fee/throw in a bunch of points/etc.) he just quite absent-mindedly thanked me for bringing it to his attention as if I was a nuisance, really. That said, the bartender was super friendly and went above and beyond to make our stay pleasant. I won't be surprised to hear the bar/restaurant has different management though. To summarise - if I weren't Accor Gold staying in a suite, wouldn't be disappointed. The staff problem is obvious and undermines the great potential this property has.

Dear Mr. D., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Düsseldorf City Center. We regret that your experience with our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

I was treated like a welcome guest and loyal member of ALL

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

As above

Dear Mr. G., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

great position, mediocre service

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

the room was really nice, old but big and very comfy... but they didn't cleaning one day. Problems with the garage (dangerous, only one way) the exit was a surprise every day, one day was a door, the day after another one. No ring bell, you have to be there with the hope that someone see you. one day I said to the girl at the reception "I'm leaving" I've been waited for 15 mins, I called the hotel, I have to come back at the reception ask to open the door an wait again. Too bad

Dear Ms. A., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Düsseldorf City Center. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

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Other web-users rate our hotel

  • 838 reviews 9/10 Location
  • 1,352 reviews 5.4/10 Room
  • 1,050 reviews 8.6/10 Service
  • 33 reviews 8/10 WiFi
  • 659 reviews 5.4/10 Comfort
  • 590 reviews 8.4/10 Breakfast
  • 519 reviews 5.2/10 Cleanliness
  • 359 reviews 3.6/10 Vibe

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