Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 268 reviews

Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
Mercure Resort Sanur - Image 3
Mercure Resort Sanur - Image 4
Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Your meetings and events

Room descriptions and layouts

4 

meeting rooms

From 1 to 285 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  268 reviews

TripAdvisor Rating  4.0/5  3,119 reviews

Certificate of excellence 2024

Mercure Resort Sanur

TripAdvisor rating 4.0/5

Glenn B Couples - TripAdvisor review

Stayed 6 nights, First impressions were wow, we had the $175 - Executive King Room, bit out dated but bed was really comfortable, room house keeping was average at best, repeatedly asked for extra towels and I don’t know whether they didn’t understand or not but the message wasn’t adhered too. Room and Pool towels are very average and need replacing, they need to be put in the bin. Great position right on the beach, the Genius Bar on the beach is great also, frequented it most days. Probably stay somewhere else next time

Not bad...not good....but could be so much better...

TripAdvisor rating 3.0/5

73P-Alex TripAdvisor review

I live in Bali and didn't want to have a long gojek ride after getting back to Sanur port from Nusa Penida. The Mercure Sanur is cheap...I'm Gold Accor...my expectations where...not high! Check-in. It looks like if you do check-in at 6pm, 75% of the staff has a "trainee" tag. We all start somewhere and my trainee was very willing to help. But I'm not the one supposed to train your staff...Supervisors are there for this...if only you can find them! Got upgraded to an "executive" room. Well....old, clean and basic is what can best describe the room. Remember, it's a cheap stay. Stay...it's what it is...perfect for a good walk in Sanur, use the hotel as a base and nothing more. Check-out...wrong bill...not sure he was a trainee...took ages to deal with. Points credited...was a point and cash stay...obviously they didn't credited the points and I had to follow up with All Accor. Would I go there on holidays. No. Is it ok for a one night stay, I guess so... where I come from, we say, you get what you pay for...so now you know...

Dear J3P-Alex, Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We appreciate your detailed review and want to sincerely apologize for falling short of your expectations during your recent stay at our resort. Your comments regarding the check-in process and the presence of trainee staff members are duly noted. Please rest assured that we strive to provide excellent service to enhance our guest experience. We will continuing to ensure that our team members receive the necessary support and training to deliver a smoother check-in experience. We're sorry to hear that the upgraded "executive" room did not meet your expectations in terms of its age and basic amenities. We are constantly working to improve our facilities and guest experience, and your feedback will be taken into consideration as we continue to make enhancements. Regarding the check-out process and the delay in dealing with the incorrect bill, we apologize for any inconvenience caused. We will investigate this matter further to prevent similar issues from occurring in the future. We also apologize for any oversight regarding the crediting of points for your stay. Rest assured, we will follow up with our team to ensure that all points are credited accurately and promptly for future point and cash stays. While we regret that your experience did not meet your expectations this time, we hope you will consider giving us another chance in the future to demonstrate our commitment to providing exceptional service. If this could be a possibility, I would welcome your direct communication so I may personally care for your arrangements. With Kindest Regards, Dayu Purba Guest Experience Manager ge@mercureresortsanur.com

Fantastic location

Customer review rating 3.5/5

Rochelle Families - Confirmed reviews ALL

It was a lovely location and great facilities. We stayed in on of the family rooms adjacent to the big pool and it was lovely and spacious. Right next to the beach and you get a lovely view from the breakfast buffet.

Dear Mrs. Alex R., Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your loyalty and for sharing your experience with us. We're thrilled to hear that you enjoyed our fantastic location, great facilities, and spacious family room. It's wonderful to know that you appreciated the proximity to the pool, beach, and the picturesque view from our breakfast buffet. We sincerely apologize for the inconvenience caused by the sewage smell in the bathrooms during your stay. Your feedback is invaluable, and we will immediately address this issue with improved cleaning procedures to ensure that such occurrences are prevented in the future. Regarding your suggestion for enhancing the breakfast experience with more variety, including additional fruits and Western options like hash browns and mushrooms, we truly appreciate your input. Your comments will be shared with our culinary team as we continuously strive to enhance our offerings to meet the diverse preferences of our guests. Your feedback is instrumental in helping us improve, and we're committed to ensuring that every aspect of your stay exceeds your expectations. We hope to have the opportunity to welcome you back and provide you with a flawless experience. With Kindest Regards, Dayu Purba Guest Experience Manager

Great beach stay

Customer review rating 4.0/5

Kerry Couples - Confirmed reviews ALL

Quick getaway right on the beach

Dear Mrs. Kerry D., Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your loyalty and for sharing your experience with us! We're thrilled to hear that you enjoyed your quick getaway right on the beach. We appreciate your feedback regarding the property's condition, and we are continuously working on improvements to enhance the guest experience. Your comments will certainly be taken into consideration as we strive to maintain and update our facilities to the highest standards. Regarding your experience with the taxi service, we apologize for any inconvenience you may have experienced. We take your feedback seriously and will review our procedures to ensure that all guests are provided with fair and transparent transportation options. We hope to have the opportunity to welcome you back for another great beach stay in the future. With Kindest Regards, Dayu Purba Guest Experience Manager

Room comfortable but resort a bit shabby

Customer review rating 3.0/5

Kaye H. Couples - Confirmed reviews ALL

Good points: staff professional and friendly: room comfortable; well located Bad points: grounds well landscape d but weeds in between pavers and could be better looked after: counter top in bathroom extremely low - not far above my knees. Pool area looks old. Toilet building straight out of the 60's. Desperately needs renovation.

Dear Mrs. Kaye H., Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff professional and friendly, and that you enjoyed the comfort and convenience of your room as well as our prime location. We appreciate your constructive criticism regarding areas that need improvement. Rest assured, we take your comments seriously and will address them accordingly. Our team will work diligently to enhance the maintenance of our grounds and ensure that they are well-landscaped without any weed intrusion. Additionally, we'll take into consideration your suggestion about renovating the bathroom and modernizing our pool area and facilities by keep update with our owner as we informed by our report to better meet the expectations of our guests. Your feedback is invaluable to us as we strive to continuously improve our resort and provide exceptional experiences for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations with the positive changes we're implementing. With Kindest Regards, Dayu Purba Guest Experience Manager

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Other web-users rate our hotel

  • 594 reviews 9.5/10 Location
  • 1,024 reviews 7.6/10 Room
  • 1,238 reviews 9.2/10 Service
  • 18 reviews 8.3/10 WiFi
  • 623 reviews 8.3/10 Food
  • 569 reviews 7.9/10 Cleanliness
  • 497 reviews 9.2/10 Beach
  • 373 reviews 7.9/10 Breakfast

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