Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.5/5 13,228 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2023

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

55 

meeting rooms

From 1 to 1,300 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  13,228 reviews

TripAdvisor Rating  4.5/5  19,194 reviews

Certificate of excellence 2023

Very experienced and caring front of house Team

TripAdvisor rating 5.0/5

djsaville TripAdvisor review

Aartee made my arrival feel extra Special. Check in was swift and i was able to upgrade to a peaceful room with desk and armchair. Wifi was almost instantaneous and Aartee made my dinner reservation as i skipped lunch. If you’re in transit then Sofitel T5 is a good option. Well trained and experienced staff and rooms ready on time. Happy Easter!

Dear djsaville, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Aartee, I will of course share your comments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Excellent, staff ,ambience,restaurant, great

TripAdvisor rating 5.0/5

Nilima K TripAdvisor review

I had excellent experience, specially your staff Cielda at the reception and Leopold and Andrea at the restaurant were very nice,restaurant was excellent I really appreciated the ambience and very friendly and helpful staff Also Mr Arora special thanks for maintaining this hotel ,a great relief for me stressed due to delayed and missed flight Dr Kshirsagar Mumbai

Dear nilimak2024, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Cielda, Leopold and Andrea, I will of course share your comments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Between flights stay

TripAdvisor rating 5.0/5

Valerie D TripAdvisor review

Having flown from Delhi to London we booked into the Sofitel at Terminal 5 before our onward flight home. The hotel was very conveniently within the airport, although you would never know it as there was no take off or landing noise at all in the hotel. We were booked in painlessly and quickly by Marie who couldn't have been more helpful and professional. She even printed out our boarding passes for the following day which was a great help. The rooms are spacious and clean and the beds are very comfortable, as are the pillows. If we have any comments on the negative side it is only that the showers are very badly designed with the doors opening outwards and therefore pushing the bathmats away when you exit the shower. Other than that the rooms are very accommodating with plenty of wardrobe space, plenty of hangers, a minibar and a safe, as well as tea and coffee making facilities. There are four places to eat, two restaurant, a bar, and a very relaxing tea room. The food was very good and the breakfast was exceptional. The service in the restaurants and the breakfast room is first class. The waiting staff have obviously been very well trained and are very obliging and pleasant. We spent two very pleasant nights both on our outward and inward journeys and we were lucky to have been welcomed by Marie on both occasions which made our arrivals quick, painless and professional. Thank you Marie for your invaluable help.

Dear valerie90, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Marie, I will of course share your comments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Great stay

TripAdvisor rating 5.0/5

Maria josephine K TripAdvisor review

Staff super friendly, helpful and welcoming, especially Sujeewa and the check in staff. The stay was super convenient for an early flight with the hotel located within terminal 5! Cheers for a great stay! We will definitely be coming back again.

Dear mariajosephinek, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Sujeewa, I will of course share your comments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

One of the best hotel breakfasts ever

TripAdvisor rating 5.0/5

martingB4703VU Couples - TripAdvisor review

Excellent breakfast. Restaurant is very well run. Food choice huge and quality very good. Whilst all the staff were good, a couple deserve special mention. Our waitress, Mariana, was particularly attentive to our needs and all the other guests in her area. Mariana was efficient and cheerily looked after us proactively. Eric, the lively, inimitable chef, cooked me an excellent omelette.

Dear martingB4703VU, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Mariana and Eric, I will of course share your comments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

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