ibis Swansea 2 stars

Customer review rating (ALL Rating) 4.5/5 1,055 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ¤ Free Wi-Fi

  • ¤ Free on-site parking

  • ¤ 10 min. drive to train station

  • ¤ 1.5 miles from Swansea Bay Campus University

  • 1.5 Miles to the city centre

Our accommodation(s)

Hotel location

ibis Swansea

Fabian Way, A483, SOUTH WALES
SA1 8LD SWANSEA
United Kingdom

GPS:51.619988, -3.911852

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOTEL

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Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 40 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,055 reviews

TripAdvisor Rating  3.5/5  1,084 reviews

Comfortable stay in a friendly hotel

Customer review rating 5.0/5

Cathyb Solo - Confirmed reviews ALL

I have stayed numerous times at the hotel and find it clean and friendly. Free parking is a bonus in Swansea and as I like to walk, I find the walk into Swansea easy and comfortable. I have already booked my next stay in Ibis Swansea

Dear Cathy, Thank you for taking the time to let us know your opinion of your recent stay. We are happy to know that everything was perfect during your stay and that you found our prices competitive. It’s also great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We are also pleased to know that our team helped make your stay so great. Rest assured, we have noted your feedback for future improvements. Hope to see you again soon. Cheers, Kate Davies, General Manager

Bad stay

Customer review rating 2.0/5

Dev Couples - Confirmed reviews ALL

The room was not good very less lights Bathroom was horrible in toilet was getting stuck

Hey Dev, Thanks for your feedback. It's disheartening to hear that the room lighting and bathroom facilities didn't meet your expectations, and I'm genuinely sorry about the issues you faced with the toilet. While I wish you had a better experience, it provides us with an opportunity to address these concerns. Our team is always on hand to assist with any in-room troubles, and we encourage guests to reach out so we can make things right as swiftly as possible. Rest assured, we're committed to providing a comfortable and enjoyable stay for all our guests, and your feedback is valuable in helping us maintain and improve our standards. We hope you will consider staying with us again in the future. All the best, Kate Davies, General Manager

Very noisy

Customer review rating 2.0/5

Julia Families - Confirmed reviews ALL

Hi We stayed in Swansea Ibis hotel for two nights, because my son was participating in a swimming competition. Unfortunately the first night of our stay was sleepless because of the extremely loud music from the room 235 immediately opposite our room. The music was banging till 1:30am. I had to report about the issue to the receptionist, and he came to check the issue and after some effort knocking on the 235 door (the music was so loud, that they couldn’t hear him knocking) he asked them to switch the music off, and they eventually did . That night unfortunately we didn’t receive the service we paid for. Thank you for understanding. Kind regards Yuliya

Hello Julia, we're sorry to see that you're not satisfied with our product. Your feedback is crucial for us to improve. We're thrilled to hear that you chose us for your stay while your son was competing - that must have been exciting! It's truly unfortunate to learn about the disturbance from the loud music you experienced. While we're glad the situation was resolved, we're sorry that it impacted your rest. Your comfort is incredibly important to us, and we'll certainly look into how we can better manage noise levels to ensure our guests have a peaceful stay. On a brighter note, we hope the Sweet Bed provided you with the restful sleep you deserved on the second night. We hope we can provide you with an improved stay in the future. Kind regards, Kate Davies, General Manager

Good stay

Customer review rating 4.0/5

Esther Couples - Confirmed reviews ALL

Room was sufficient for our short stay clean and comfortable, staff very nice and breakfast very good.

Dear Esther, Thank you for such a positive review. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words about the high standards and quality service which we strive to uphold. We are glad that everything met your expectations during your time with us. It's great to know that we helped start your day off on the right foot with our tasty breakfast buffet. We look forward to welcoming you back on a future visit. Kind regards, Kate Davies, General Manager

Well located for all areas of West Glamorgan

Customer review rating 4.5/5

Barry W. Families - Confirmed reviews ALL

Stayed at the front of the hotel and found it very peaceful at night. Nice comfortable foyer to relax in, but found the breakfast buffet quite expensive as we eat very little.

Dear Barry, Thank you for taking the time to share your review. It's wonderful to hear you enjoyed the tranquility of staying at the front of the hotel and felt comfortable in our foyer. We're glad you found peace and comfort during your stay. Regarding breakfast, while you found our buffet a bit on the pricey side for light eaters, don't forget we also offer a continental option for £8.50. We hope to have the opportunity to welcome you back on a future occasion. Kindest regards, Kate Davies, General Manager

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Other web-users rate our hotel

  • 519 reviews 9.1/10 Location
  • 920 reviews 7.1/10 Room
  • 961 reviews 9.6/10 Service
  • 19 reviews 9/10 WiFi
  • 483 reviews 7.6/10 Cleanliness
  • 344 reviews 8.3/10 Breakfast

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