Hotel de l'Opera Hanoi - MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 1,109 reviews

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Description

Hotel extras

  • Located minutes from Hanoi Opera House & Hoan Kiem Lake

  • 5-Star service and facilities

  • "A sleek & contemporary design seeped in history and culture "

  • Room Service

  • Indoor heated pool

Our accommodation(s)

Hotel location

Hotel de l'Opera Hanoi - MGallery

29 Trang Tien street, Hoan Kiem district
10000 HANOI
Vietnam

GPS:21.024762, 105.855616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 170 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,109 reviews

TripAdvisor Rating  4.5/5  2,082 reviews

Certificate of excellence 2024

Good location , peaceful and quiet

Customer review rating 3.0/5

Tessa N. Families - Confirmed reviews ALL

Reception people are very kind and accommodating. Restaurant has a good ambience! but the AC in our room is not working well, not enough cold during our stay. The water faucet in our bathroom is hot no cold water coming out.

Dear Theresa N., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that I am working with our engineering team to look into the air conditioning and bathroom basin water temperature which, regretfully, affected your overall experience. Nevertheless, I do appreciate you taking the time to highlight these matters. Thank you again, Theresa, for reaching out to us and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

Excellent location and wonderful staff.

TripAdvisor rating 5.0/5

lindamodwyer Couples - TripAdvisor review

We used this hotel as a base during the last two weeks in April when traveling around Vietnam. The rooms are well appointed, the beds the most comfortable we have experienced in any hotel, and the staff could not have been more helpful. Linh booked a wonderful jeep tour for us and Anh was helpful in providing a room upgrade.

Excellent and comfy stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Their welcome drink and snack were great. The reception was very friendly and helpful. Through their directions, I managed to buy my desired local passion fruit from their local market. Amazing breakfast ambience, excellent location for long scenic walks and very comfortable bed. Toilet set up is excellent, I like the colourful floor tiles.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

Not a 5 stars

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Well located. But the building is really run down, dark and totally unimpressive. I am surprised it is 5 stars. Ok that it was cheap.

Dear Ms. V., Thank you so much for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. On behalf of the team, I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that I will be working with the team to address the room concerns which you have taken the time to address with us. We really appreciate your sharing your concerns and we do hope that we will have opportunities to welcome you back so that our passionate team will have chance to gain back your trust and love on your next visit to Hanoi, Vietnam in the near future. With warm regards, Jennifer Dang (Ms.) Quality Improvement Manager

Great stay

Customer review rating 5.0/5

Michael J. Couples - Confirmed reviews ALL

Great hotel really made by the quality of the service and friendly staff. I would highly recommend this hotel.

Dear Mr. J., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

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Other web-users rate our hotel

  • 330 reviews 9.4/10 Location
  • 408 reviews 7/10 Room
  • 526 reviews 9.4/10 Service
  • 11 reviews 4.8/10 WiFi
  • 177 reviews 8.6/10 Food
  • 159 reviews 9.1/10 Breakfast
  • 157 reviews 7.5/10 Vibe
  • 134 reviews 6.9/10 Amenities

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