Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.6/5 1,071 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

Our accommodation(s)

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, Phuket, Thailand 83150
83150 PHUKET
Thailand

GPS:7.888059, 98.29618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 250 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,071 reviews

TripAdvisor Rating  4.5/5  3,328 reviews

Certificate of excellence 2023

The journey in grand mercure phuket

TripAdvisor rating 5.0/5

Reza M TripAdvisor review

The reception and people of Thailand are very kind my friends name in hotel was Aib and Art and help to me and my family for entertainment and the hotel is near to shopping mall and Bangla road the best street in phuket in end the grand Mercure phuket patong is very good thanks for all.

Amazing Stay and Impeccable Service

TripAdvisor rating 5.0/5

Jay J TripAdvisor review

This was my second stay at Grand Mercure Phuket Patong and just like the first stay, it was absolutely amazing. The stay was planned for a birthday party for one of the guests in the group. The hotel ensured everything was set and ready for our stay. We booked 2 rooms for 5 people from 21st February - 27th February. Check-in was great as Ann from reservations proactively sorted our transport to and from airport and all the room details. The flight arrived on-time but immigration was very slow. The driver waited for us despite the lengthy delay. There was water from Grand Mercure in vehicle for us to drink on the way and the driver was very entertaining and had great music selections. Check-in was quick and efficient as they anticipated our arrival. They welcomed me back, upgraded us to 1 bedroom villas and thanked me as a Diamond Accor member. We were transported by buggy to the villas. The rooms were decorated welcoming us back and a birthday cake for the birthday person. On his birthday they delivered another birthday treat which was quite the surprise. Throughout the stay we had breakfast at Bubbles restaurant, food/drinks at Bounce Swim-up pool bar, evening drinks and snacks at Craft lobby bar. It was great seeing Kate again at the bar still providing excellent service and remembered me from last time. It was also great to see other familiar faces again as well. I must say the Grand Mercure have a great team and once again I was simply amazed! I recommend this hotel with excellent staff, great food, good drink selections, well maintained rooms and 5 star service throughout. Myself and the people who stayed can't stop talking about how amazing the team were throughout the stay.

The Best Hotel I Have Stayed at in Patong

Customer review rating 5.0/5

Neil A. Solo - Confirmed reviews ALL

It's hard to fault this hotel. Situated close to Patong Beach and the party district...but far enough away so that the noise is not an issue on those nights you want an early night. The staff ALWAYS make an effort to say hello...Sawadee Krap/Ka...and I recommend you make the effort to make eye contact and bow (wai) to show your respect for no other reason than you being a visitor to their country. Tips are optional, but when you do offer a tip, I assure you it gives back so much more than the money you gave (not in service because the service is already exceptional, but in goodwill and your soul). The bed is the most comfortable I have ever slept in. I had to make a business trip to Bangkok for three nights and held my room at Grand Mercure, so I could travel light. I decided to cheap out whilst I was in Bangkok and booked a room at a 2-star hotel, which only cost me AU$30 per night. And whilst I cannot and will not complain about my digs in the capital, when I arrived back at Grand Mercure the first thing I did was take a REALLY hot shower (which wasn't an option at the hotel in BK), ordered Pad Thai from room service and fell onto my bed...and it felt like I had died and gone to heaven. This without doubt the highest recommendation I have made about a hotel. I'm an Australian and a Google Local Guide Level 6. I have been reviewing businesses for the past seven years. I am well-travelled and would never tell my readers anything but how I see it. The food is superb. The service is second to none. The pool is always clean and clear. The Frangipani trees that surround the pool area mean there are always flowers floating on the surface of the water and if I weren't travelling alone and had a partner, I couldn't think of anything more romantic than to place one of those flowers behind the ear of the one I love. If you are a backpacker, stay at a hostel. However, if you take one or two trips a year and desire quality over price, this is the place for you.

Disappointed staying a 5 star hotel

Customer review rating 0.5/5

Ian Families - Confirmed reviews ALL

Excellent service attitude, but can’t compensate the terrible hotel facilities and utilities. 1. No pest control. Fly and mosquitos are everywhere. In restaurants, in rooms and in public toilets 2. Placement of washroom stuffs are inconvenient, i.e. towels, hair dryer, etc 3. Public toilets are too small. Toilet seat to door distance is too short, inconvenient to open and close door. And tooooooooooo many mosquitoes hiding in the toilets. 4. Swimming pool towels and in room towels are too old 5. Gym is too small for a 5 star hotel 6. No grand piano in a 5 star hotel 7. Lift buttons are not working well, not sensitive to pressing. 8. Room is too humid, the bed quilt is wet and humid.

Quiet stay in beautiful environment.

Customer review rating 4.5/5

Pierre Couples - Confirmed reviews ALL

We had a good stay. We enjoyed the pool and found the location great to visit Patong.

Dear Pierre, Thank you very much for sharing your valued feedback with us! We are pleased to hear you enjoyed the pool and convenient location of our property. Yet, we would like to apologize for cleanliness issue and we will ensure cleaning standard to fulfill guest satisfaction. Thank you for staying with us, and we look forward to another chance to serve you. Sincerely, Guest relations team

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Other web-users rate our hotel

  • 1,071 reviews 9.5/10 Location
  • 1,610 reviews 7.6/10 Room
  • 1,738 reviews 8.9/10 Service
  • 20 reviews 7.8/10 WiFi
  • 740 reviews 9.2/10 Breakfast
  • 737 reviews 7.7/10 Cleanliness
  • 728 reviews 8.9/10 Food
  • 575 reviews 8.6/10 Vibe

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