Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,324 reviews

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Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 130 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,324 reviews

TripAdvisor Rating  4.5/5  3,644 reviews

Certificate of excellence 2023

A high quality luxurious hotel, centrally located in Auckland

TripAdvisor rating 5.0/5

511iains TripAdvisor review

We stayed at this hotel for our 37th wedding anniversary and the staff went above and beyond to make our stay memorable. On arrival we were greeted by the concierge (Kalim) and were shown to reception where we were given a complimentary upgrade to a junior suite and a bottle of bubbles. The room was large, clean and tidy and the bed was huge and super comfy. We had guests in the afternoon and the manager Anastasia was very helpful. The breakfast was comfortable and the food superb. All in all a wonderful time and Anja checked us out with a smile. This isn’t the cheapest hotel in Auckland to stay at but the service and the staff are wonderful. Memories remain long after price is forgotten. Thank you for ours.

Very good central location

Customer review rating 4.0/5

Dina Couples - Confirmed reviews ALL

the stay was good apart from one issue with the room temperature. The temperature controller inside the room doesn't work?! we tried to increase the temperature as the room was cold but moving the controller dial to the maximum didn't change the temperature (in fact didn't do anything). I ended up talking to the receptionist which she said will change the temperature from her side. I didn't quite understand how that works and why someone else can control my room temperature and I can't. Anyway, even after my request the temperature was slightly better but still not comfortable to what we were hoping for.

Dear Dina E., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

A few hiccups were resolved immediately

Customer review rating 5.0/5

Sam Couples - Confirmed reviews ALL

The hotel itself is absolute stunning and spotless and very comfortable. We did encounter a few hiccups and Lucas (manager) was an absolute legend. He helped us resolve our small issues and was very helpful. Would totally recommend staying here for the future. Was well worth it.

Dear Samantha M., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am specially pleased that Lucas could resolve the hiccups which happen during you stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

We were very fortunate to receive an upgrade with our room.

Customer review rating 4.5/5

Derek D. Couples - Confirmed reviews ALL

We loved our stay there.

Dear Derek D., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

great location, excellent breakfast

Customer review rating 5.0/5

Nn Families - Confirmed reviews ALL

it was great experience to stay in this hotel, we enjoyed a nice morning time with great range of breakfast

Dear Nobuhiko N., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

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Other web-users rate our hotel

  • 274 reviews 9/10 Location
  • 626 reviews 7.1/10 Room
  • 695 reviews 7.4/10 Service
  • 8 reviews 2.6/10 WiFi
  • 226 reviews 6.5/10 Food
  • 167 reviews 7.8/10 Breakfast
  • 155 reviews 8.2/10 Vibe
  • 118 reviews 5.9/10 Cleanliness

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