Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.7/5 566 reviews

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan - Image 1
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan - Image 2
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Grand Mercure Ambassador Hotel and Residences Seoul Yongsan - Image 4
Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

Our accommodation(s)

Room

Superior Suite 1 Bedroom with 1 King Bed and Premium Sofa Bed

  • 4 pers. max
  • 65 m² / 699 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.531881, 126.962027

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A LA MAISON WINE & DINE

An upscale modern French bistro with sophisticated wine bar. Eastern and Western design elements combine to create a singular and serene setting, surrounded by greenery, order a fine vintage from an international wine menu.

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 12 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  566 reviews

TripAdvisor Rating  5.0/5  569 reviews

Certificate of excellence 2023

Comfortable and spacious

Customer review rating 5.0/5

Yao Solo - Confirmed reviews ALL

Check in was very smooth. Staff were friendly and helpful. The rooms were spacious and clean. Highly satisfied.

Fantastic family trip

Customer review rating 5.0/5

Helen Families - Confirmed reviews ALL

The room at The Grand Mercure Yongsan was perfect for our family trip to Seoul. It had everything we needed and was very large which meant we could all relax after busy days in the city. The location worked well being close to shops, restaurants and 2 subway stations. The staff at the Hotel were friendly and professional. They helped immediately with any problems we had. I would definitely return.

Dear Helen, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing your experience! We are thrilled to hear that The Grand Mercure Yongsan provided the ideal setting for your family trip to Seoul. It is wonderful to know that the spacious room and convenient location added to your comfort and enjoyment. We are delighted that our staff could assist you promptly and professionally throughout your stay. We look forward to welcoming you back for another fantastic experience in the future! Wishing you an excellent year under the Blue Dragon :-) Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

It is an experience that we would prefer not to repeat

TripAdvisor rating 1.0/5

Masayoshi T TripAdvisor review

During our 12-day stay at this hotel, we informed the front desk that we were accompanied by a child and required a late check-out at 2 PM because our return flight to Tokyo was in the evening. However, despite having a silver membership status with Accor, we were told to check out at noon. It appears that being an Accor member does not provide any privileges or benefits here. While the membership does grant access to a late check-out option, the decision ultimately rests with the discretion of the reception staff on duty that day. The room is comfortable, but the walls do not block out noise well. We experienced disturbances from the room above us. It is not recommended to choose the Han-River view as the promoted river view is just a construction site. The air-conditioning did not cool the room properly, and even the maximum setting maintained the temperature at 23 degrees Celsius. We're not sure how the temperature is like during the summer. In term of service, there practical no service we experience this time. So we can't share much feedback on their service. Our decision to stay here primarily hinges on the location, which we consider to be crucial. We expected there to be a connecting bridge to Yongsan station like the Novotel and Ibis, but unfortunately, we were mistaken. To get to the station, we must traverse a lengthy walk of around 7-10 minutes. For the same rate, JW Marriot clearly provides a better value of money spent and service quality.

Amazing staff and convenient location!

Customer review rating 5.0/5

Laura M. Families - Confirmed reviews ALL

We loved our stay at the Grand Mercure Ambassador in the Yongsan area. The staff was over the top, always friendly and attentive. The rooms are modern, cozy and extremely cleaned. The location was very convenient to take a taxi or the subway, you are witching minutes to the Yongsan station and a mall, and lots of restaurant options! We are thankful for the experience the staff provided, always checking if we needed anything, answering questions and taking good care of us. When we come back to Seoul, this is the place we will stay again. 100% recommended!

Dear Laura M., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing your wonderful experience with us! We are thrilled to hear that you loved your stay and that our staff went above and beyond to ensure your comfort and satisfaction. It is fantastic to know that you found the rooms modern, cozy, and impeccably clean, and that the location was convenient for exploring Seoul. We appreciate your recommendation and can't wait to welcome you back on your next visit to Seoul! Wishing you an excellent year under the Blue Dragon :-) Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Ok stay, not value for miney

Customer review rating 3.0/5

Muammer C. Families - Confirmed reviews ALL

We were a group of 3 rooms. Although I checked in online room key was not ready. I asked if an early check in was possible they indicated it was only for platinum, not Gold. ALL states if there is availability early check in would be honoured, which as they stated there was availability but only for platinum. Room smelled heavily of food. Overall service was ok but certainly not top of the line of the three hotels of all in the vicinity.

Dear Mr. C. Muammer, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your check-in process. Our team strives to accommodate early check-in requests whenever possible, based on availability. We regret if there was any miscommunication regarding this policy. Please know that early check-in benefits are indeed prioritized for our Platinum members, but we always aim to assist all guests to the best of our ability. However, even for our Platinum guests, we are not always able to provide early check-in, especially when the hotel is fully booked the day before, as was the case during your stay. As for the room key not being ready despite completing online check-in, we want to clarify that because the room was not ready, the key couldn't be made in advance. We appreciate your understanding regarding the limitations on early check-in and late check-out, especially during periods of high occupancy, such as when the hotel was fully booked the night before your arrival. We regret to hear about the odor in your room. Please rest assured that we take cleanliness and maintenance seriously, and we will investigate and address this matter promptly. We regret that your overall experience did not meet your expectations and apologize for any disappointment. Your feedback is invaluable to us, and we will use it to improve our services and ensure a more enjoyable stay for all our guests. We hope to have the opportunity to welcome you back and provide you with a truly exceptional experience. Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

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Other web-users rate our hotel

  • 155 reviews 9/10 Location
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  • 74 reviews 8.5/10 Amenities
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