THE SEBEL XI NING – Managed by Sofitel

Customer review rating (ALL Rating) 4.3/5 18 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • The Sebel Xining - When Luxury is accessible to Family

  • 1 Bedroom to 2 Bedroom Apartments - Family Discovery packages including up to 4 Buffet Brea

  • Connect to Sofitel Xining on each 'The Sebel' floor with free access to our Recreation Cent

  • Each apartment features, separate living room, a fully-equipped kitchen and an incorporate

  • Top one choice for parents and kids travel

Our accommodation(s)

Hotel location

THE SEBEL XI NING – Managed by Sofitel

63 Wu Si Xi Rd, Chengxi District
810008 Xining
China

GPS:36.643311, 101.719553

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

12 

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  18 reviews

TripAdvisor Rating  5.0/5  998 reviews

best location, nice room but worst service of AFOM

Customer review rating 1.0/5

Fan Business - Confirmed reviews ALL

It was a very unexpected business trip to Xining, your property is the only 5-star international brand hotel in Xining. Upon Check-in, your frontdesk staff was very polite and patient to me ,because i was asking so many questions about Accor meber's points and benefits. Sales Martina wss efficent to offered a reasonable rate for us. Lobby manager offered me a free upgrade within executive benefits due to If I booked thru Alitrip, I was able to enjoy gold member benefits and at least 1 level upgrade to executive room. I do think it is very flexible and instinctive for a first-time stayover. Everything was perfect, until the second day, when I entered lobby bar to enjoy the afternoontea, the staff said i was not entitled to enjoy due to my member level is not eligible. I was embrassed and rushed to front desk, I called to Ms. Lin, and told her I've enjoyed afternoontea yesterday, upon check-in, front desk staffs even gave me the list of EXE benefits and time table as well, she said it is not "CONVENIENT" to offer EXE benefits.Also she said they have upgraded my room so DO NOT take advantage anymoore. I was shocked by how a department head could have such bad communication skill to make me feel so upset and disappointed. I do not want to argue with her anymore, so I called to your MOD- Chef engineer, he said sorry and could offer me EXE benefits, I refused, because I was pissed off by her tone and can not keep the same benefits mentioned upon Check-in. He said will investigate and get back to me but no feedback. I stayed the very first time at your property, from 14th APR to 23nd APR, experiencing the quarantine in Xining, housekeeping was nice and many thanks to the restaurant staff who accomondate my requests, and Concierge staff bought things for me. At last, I do think Ms. Lin is lack of communication skills, her management is the worst also CAN NOT be the model of her team, I do worry about your front office team will NOT be FLEXIABLE to other guests lead by her example. 1 pax of EXE benefits compared to 1 woderful experience of 1 guest is unvalued,but Ms. Lin could not understand, how many high scores you need to even my low score, is it hard and "CONVENIENT" now?

Dear fan N., Thank you for taking the time to tell us about your experience at the THE SEBEL XI NING - Managed by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, good service

TripAdvisor rating 5.0/5

Suri2022 Families - TripAdvisor review

I would like to show my gratitude to Mr. YAN XUDONG for his help and patience. Mr. YAN provide great information when I was still uncertain about what kind of room I should book for my family, which has 3 people. Upon his information, we got a two-bedroom apartment in The Sebel and it was pleasant to stay. The Sebel was located at the busiest places in Xining and numbers of big shopping centers are within walking distance. Various restaurants and bars ensure that we can have plenty of choices and colorful nightlife. We would also recommend the restaurant called Du nord-ouest in SOFITEL which was a good place to try the traditional cuisine. What keeps me impressed is still the service of the staff. Mr. YAN welcomed us in the lobby and helped us check in warmly. During our stay, all staffs are very helpful and get ready for whatever we requested. I enjoyed every moment in The Sebel Xining because of the wonderful care provided by every staff of the hotel. The Sebel Xining is definitely the no.1 hotel and I will stay again!

Great place for a family to stay

TripAdvisor rating 5.0/5

inkworksak TripAdvisor review

We got a two-bedroom apartment for two couples. It was great to have a clothes washer (no dryer but there's a hanging line in the shower). And having a living room to hang out in while having private bedrooms and bathrooms was really nice. The price was very reasonable from an American viewpoint.

A clean and comfortable Sebel

TripAdvisor rating 5.0/5

claudiaaaleee Solo travel - TripAdvisor review

Glad to check-in this sebel in summer vacation. Near the shopping mall and restaurants. The room is clean and big enough. I like the gym and swimming pool here, included sauna. Mr. ZHANG is warmhearted and polite. In one word, very recommended.

Apartments for royalty at a budget price

TripAdvisor rating 4.0/5

TripleDutch Families - TripAdvisor review

Getting from the airport to the hotel was not that easy as no-one we encountered at the airport spoke sufficient English to help us. In the end we managed to get a taxi for RMB 130. We learnt that we needed to take route descriptions in Chinese in Xining as compared to other cities little English is spoken.On our way back we took the hourly shuttle which was convenient. Check-in was smooth and we were upgraded to a 2 bedroom apartment at the top floor. The apartment was really for royalty: spacious, refined and well maintained. Breakfast at the hotel was great: a large variety of Chinese and Western breakfast items of high quality. Diner at the restaurants at night was good. The hotel is in an area with a lot of shops and restaurants. At night the area is colorfully lit and attracts a lot of people: a fun place to be. Eating at the restaurants was a bit hard as there we couldn't find one with an English menu. Two minor downsides: at this international hotel we found many of the staff members had difficulty communicating in English which made interaction sometimes quite hard. Furthermore the day before checking out, they already charged my creditcard without my consent. As they first made an incorrect booking which they corrected, it felt even worse. In the end these were mihor things and The Sofitel/Sebel (all part of the same complex) is the place to be in Xining but be prepared for some language difficulties in- and outside the hotel if you don't speak Chinese.

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