Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,581 reviews

Fairmont Orchid - Hawaii - Image 1
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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 1,178 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,581 reviews

TripAdvisor Rating  4.5/5  5,936 reviews

Certificate of excellence 2023

Worth

TripAdvisor rating 4.0/5

Filippo M TripAdvisor review

Everything as expected. Location is great and Hotel is beautiful. Overall great experience although the Hotel's beach is very small. Minimal activities within the resort but the Hawaii offers so many things to do that becomes irrelevant.

We're thrilled to hear that your recent stay with us was enjoyable and that you found our location to be ideal and our hotel beautiful. Your satisfaction is our top priority, and we're pleased that we were able to meet your expectations. Regarding your observation about the size of our beach and the range of activities within the resort, we appreciate your perspective. Our team is always looking for ways to enhance the guest experience, and your feedback is invaluable in this process. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another outstanding stay in the future! With warm aloha, Barbie Nakamura Director of Quality

Excellent facilities but is getting old and needs attention

Customer review rating 3.0/5

Jagan A. Families - Confirmed reviews ALL

Facility is getting old. Had lot of trouble with internet. These days it is a necessity. Staff at all locations were friendly and nice. Facility costed me almost $1000/day (all taxes included). Definitely NOT worth that much. Value received was not worth the money spent.

First class experience at the Orchid.

TripAdvisor rating 5.0/5

Gary F TripAdvisor review

The Orchid was a great experience from check-in to departure. My wife and I were booked into a Gold level room and it was worth the extra cost. We enjoyed breakfasts and evening hors d'oeuvres in a private dining room just for Gold level guests. The selections and quality of food was excellent. We had a personal concierge who was very helpful and friendly. Our sixth-floor room had an excellent view of the ocean and nearby golf course. We spent a lot of time on our balcony watching the whales. The grounds were beautiful with a large garden area. The room was very clean, quiet and comfortable. From start to finish a very enjoyable experience and we plan to return when next on the Big Island.

Thank you for sharing your exceptional experience with us! We're thrilled to hear that from check-in to departure, your stay was nothing short of first-class. We can't wait to welcome you back when you're next on the Big Island! Thank you for choosing us, and we look forward to providing you with another enjoyable experience. With warm aloha, Barbie Nakamura Director of Quality

Top knotch resort

TripAdvisor rating 5.0/5

Dawn R TripAdvisor review

Beautiful resort! The grounds are gorgeous and fragrant when walking around them. The staff was fantastic, friendly and very attentive. We had a king ocean view room with a balcony which was awesome! Everything was very clean and well kept. The pool area is nice and the beverage service was amazing! Great food at the restaurant and one night we had room service for dinner on our balcony watching sunset and it was truly wonderful! We will definitely return!

Thank you so much for your wonderful review! We're thrilled to hear that you had such an amazing experience at our property. We take great pride in maintaining the beauty of our grounds, and we're delighted that you enjoyed them. It's fantastic to hear that our staff provided you with fantastic, friendly, and attentive service throughout your stay. There's nothing quite like enjoying a sunset dinner on your balcony, and we're delighted that you found it truly wonderful. We can't wait to welcome you back for another fantastic stay! Thank you for choosing us, and we look forward to your return. With warm aloha, Barbie Nakamura Director of Quality

Expensive!

Customer review rating 3.0/5

Jm Couples - Confirmed reviews ALL

We’ve stayed at the Fairmont Orchid three or four times. This was our first visit in three years. Prices have increased astronomically. $135/day for cabana chairs on beach plus a tip cost us over $160/day. Food was ridiculously expensive. $25 for one cocktail. Restaurant prices have also increased dramatically. I realize we have inflation, but it was crazy expensive. Our room had different prices every night with the lowest being $599/night and the highest being $798/night. I don’t understand why every night was a different price. It wasn’t that way in the past. Rooms are definitely showing their age. Furniture is dated and every room we’ve ever stayed in has a shower that leaks water all over the floor. We were “upgraded” from a partial ocean view to a full ocean view because we are “platinum” members. The view was slightly better, but not so much better that I would have paid more for it. Our bed was like sleeping on concrete. I thought I’d get accustomed to it, but my neck and back were like stone by the time we left 10 days later. We should have complained, obviously. The hotel has beautiful grounds and a wonderful beach and calm bay in which to swim. The pool is huge. Service at the beach and pool were great. That’s what keeps us coming back. The employees are so friendly and helpful.

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Other web-users rate our hotel

  • 470 reviews 8.9/10 Location
  • 924 reviews 7.4/10 Room
  • 1,418 reviews 8.6/10 Service
  • 10 reviews 3.1/10 WiFi
  • 782 reviews 8.5/10 Amenities
  • 643 reviews 6.9/10 Food
  • 402 reviews 9.2/10 Beach
  • 267 reviews 9/10 Pool

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