Novotel Medellín El Tesoro (Ex Atton)

Customer review rating (ALL Rating) 4.6/5 2,924 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an amazing view of the city (out of use March 1-22)

Our accommodation(s)

Hotel location

Novotel Medellín El Tesoro (Ex Atton)

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT EL ALMACÉN

Lunch at El Almacén is always good. Specializing in unique cuisine with a Latin American twist, it has the best food in Medellin. Open 6:00 a.m. to 10 a.m. (breakfast) and then 12:30 p.m. to 10:30 p.m.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,924 reviews

TripAdvisor Rating  4.5/5  841 reviews

Customer review rating 5.0/5

Gissy S. Families - Confirmed reviews ALL

Very good we loved everything Rooms very large and clean , access to the mall from the hotel

Dear GIssy, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Suaza VIP Concierge

Well located

Customer review rating 5.0/5

Alcira C. Friends - Confirmed reviews ALL

It’s like our second home. Excellent service from bell boy to management. Always ready to help with any questions you may have. Good breakfast and nice presentation.

Dear Alcira, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Suaza VIP Concierge

Would have been 10 stars, but roof pool n bar closed for renovation

Customer review rating 3.5/5

Orlando M. Couples - Confirmed reviews ALL

Amazing hotels. Friendly staff. Connected to a very nice high mall. About 1.5 miles from the Poblado area, $10 peso cab each way. Mall was very nice. 2 food court areas, movie theater, and lots of restaurants n bar areas. Currently rate it as 7 out of 10 stars. Roof pool n bar which was why we pick this hotel was closed for renovation. Very upsetting. Would have been amazing view from up on 20th floor. Did have Resort fees charges, $40 pesos per day. Don't know why is pool was closed, should have been waived. Security was great. Felt safe. Clean rooms with amazing views. Hotel is tord the top of a hill with is yet u rather pay a cab than walk. Rooms were very clean n spacious. They provided free coffee in room with 2 small bottles of water included at no charge. Bathroom were clean n spacious. Modern design with walking shower. We had a king bed, was very comfortable n pillows were soft but supportive. Hotel does offer ro shuttle u to a pool at a healthcare but pictures look like a YMCA pool. Not a wow. Would go back n luv the stay enjoy e joy the pool n roof top bar. Best Room AC ever. Gets very cold. Wifey loved it.

Dear ORLANDO M., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia Servicio Al Cliente

Great location.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Excellent service. Very friendly and helpful staff. Very clean. Comfortable beds and pillows. The only drawback was the rooftop pool was closed for maintenance which was very disappointing as were looking forward to spending time by the pool.

Dear RUBEENA S., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the closure of the swimming pool was due to force majeure, but soon it will be in operation for the well-being of our guests Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia Servicio Al Cliente

Bad english of several of the staff, not the best breakfast

Customer review rating 2.0/5

Arild H. Business - Confirmed reviews ALL

First of all the check in was verry slow, the english og the staff should be better at a hotel like this. The breakfast was a dissepointment. Verry little to choose between and the food that are supposed to be warm was cold.

Dear Arild, Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will work on all of the suggest you made, first of all by taking this information to our General Manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Suaza VIP Concierge

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Other web-users rate our hotel

  • 870 reviews 9.5/10 Location
  • 921 reviews 7.9/10 Room
  • 1,407 reviews 8.3/10 Service
  • 17 reviews 7.1/10 WiFi
  • 428 reviews 7.1/10 Breakfast
  • 381 reviews 7.7/10 Cleanliness
  • 277 reviews 7.5/10 Comfort
  • 199 reviews 8.6/10 Vibe

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