Mövenpick Jumeirah Beach

Customer review rating (ALL Rating) 4.5/5 2,675 reviews

Mövenpick Jumeirah Beach - Image 1
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Description

Hotel extras

  • Located in Dubaï Marina on the famous Walk in JBR district

  • Inspired dining and entertainment venues

  • Walking distance to the Arabian Gulf beaches

  • Spa, fitness facilities and swimming pool

  • Ballroom and 3 meeting rooms

Our accommodation(s)

Hotel location

Mövenpick Jumeirah Beach

Jumeirah Beach Residence, Marina Dubai
282825 DUBAI
United Arab Emirates

GPS:25.080935, 55.137205

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 170 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,675 reviews

TripAdvisor Rating  4.5/5  7,036 reviews

Certificate of excellence 2023

Nice hotel

TripAdvisor rating 5.0/5

Hamoud A TripAdvisor review

I would like to thank all the staff specially Mona at the reception she is very helpful and professional she gifted me the executive lounge for the night i stayed im so thankful for her the hotel its self its comfy and location is near every where

Staff are very helpful!

TripAdvisor rating 5.0/5

David B TripAdvisor review

The rooms are great, but the staff make the difference. Everyone was so helpful, from the guest services, to tour operators and the team assisting at the Cafe in the lobby. Especially Leica assisting with our timely departure as we headed to the airport.

Proper arrangements in all

TripAdvisor rating 5.0/5

Гаухар Ж TripAdvisor review

I would like to thank all the staff. Co sidering the long delays in my flight, Staff made all possibile for comforting me. I'd like to extend special thanks to Azil at reception, Bala and all Concierge service team for properly arranging my transfwr to the airport with several delays in time due to flight postponement

Poor service

Customer review rating 0.5/5

Leena P. Families - Confirmed reviews ALL

I am writing to express my disappointment regarding my recent stay at the Movenpick Hotel Jumeirah Beach. While I had initially looked forward to a pleasant experience, several issues arose during my stay that significantly detracted from my enjoyment. Firstly, upon arrival, I discovered that the shower in my room was broken and had not been fixed properly. Despite reporting the issue to the front desk, it was not resolved in a timely manner, which inconvenienced me throughout my stay. The whole strip on the shower was missing, this caused water to significantly pool in the bathroom, which resulted in my 1 year old daughter slipping and hitting her head on the hard tiles. When I complained to the receptionist, they merely shook it off and said they would sort it, without considering the seriousness of the potential injury that could have been caused. The repair was done poorly, where water still leaked a little. This is not what I expect from a so called 5 star hotel. Furthermore, I found the service at breakfast to be exceptionally slow. It was particularly frustrating to experience delays in simple requests, such as obtaining high chairs for my party. The front of house asked if we wanted high chairs for the babies (which we did) then walked off without arranging any, this happened on a daily occurrence, which made us distressed. Additionally, I noticed that the doorman was often preoccuppied with his phone, neglecting to open the door for guests as expected on the side entrance of the hotel, which we needed to use as the double pram is wide. This was particularly difficult and embarrassing when one of us was on our own to push the pram through, whilst holding the heavy door. Moreover, on the final day of my stay, I was promised breakfast delivery to my room, but it never arrived. This is because check out was early. We relied on this to feed two humgry 18 month olds in a calm and relaxed setting, yet it did not arrive leaving them hungry and upset. This was highly disappointing, as it caused unnecessary inconvenience and disrupted my plans for the day, as well as for two toddlers, who did not eat breakfast, due to your sloppy communication. Your receptionist was rude when we addressed this whilst checking out, telling us we should have called at 5:30 when it should have beeb delivered - I found this insulting that a 5 star hotel cannot communicate with their own staff members and expect the guests to do their jobs. Overall, I had hoped for a more satisfactory experience at Movenpick Hotel Jumeirah Beach, but unfortunately, these issues marred my stay. I trust that you will address these concerns promptly and take appropriate measures to improve the quality of service provided to guests in the future and to compensate me accordingly, as this was an expensive hotel that I booked for luxury, which I did not recieve. Thank you for your attention to this matter. I look forward to hearing from you soon regarding the steps taken to address these issues. Sincerely, Leena P. Le…

Great place, fantastic service

TripAdvisor rating 5.0/5

Nona G TripAdvisor review

What can I say? Great Hotel and perfect service. Joy has gone above and beyond to make sure our stay was the best experience. My dietary restrictions were catered for perfectly by Joy's foresight and preparation. Her experience and professionalism are exemplary. Also thanks to Rita for her attention to detail and the chef for accomading my vegetarianism. Nothing was too much trouble. Also a big shout out for Suresh and Arief for their attention to detail, awareness of guest requirements at the pool, but most of all their good humour and great smiles. The housekeeping team also did a great job. The staff are a credit to this great hotel and deserve recognition. Thanks for a wonderful stay.

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Other web-users rate our hotel

  • 1,332 reviews 9.6/10 Location
  • 1,251 reviews 7.6/10 Room
  • 2,462 reviews 9.4/10 Service
  • 22 reviews 8.9/10 WiFi
  • 768 reviews 8.7/10 Food
  • 667 reviews 7.9/10 Breakfast
  • 565 reviews 6.2/10 Comfort
  • 510 reviews 8.1/10 Cleanliness

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