Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.2/5 1,371 reviews

Mercure Penang Beach - Image 1
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505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

Description

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

Our accommodation(s)

Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Telephone
Fax +60 4-371 8802

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Your meetings and events

Room descriptions and layouts

4 

meeting rooms

From 1 to 500 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,371 reviews

TripAdvisor Rating  4.0/5  1,646 reviews

Certificate of excellence 2024

Bad experience

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I was stay last week in room 331. (There’s ANTS) moving around on the table . Table -under the glass lots of ants. Hotel should check and improve room cleaniless

Dear Tey A., We are very sorry to hear about your unpleasant experience during your stay in room 331. Please accept our sincere apologies for the inconvenience caused by the presence of ants in your room. This is certainly not the standard of cleanliness we strive to maintain at our hotel, and we appreciate you bringing this matter to our attention. Rest assured, we will immediately address this issue with our housekeeping team to ensure that thorough inspections and measures are taken to prevent such occurrences in the future. Your feedback is invaluable to us as it helps us to improve and provide a better experience for our guests. We understand how important a clean and comfortable environment is for our guests, and we deeply regret that we did not meet your expectations in this regard. We hope that you will give us another opportunity to provide you with a better experience and regain your trust in our hotel. Thank you for bringing this to our attention. Sincerely, Gerard Chan Resort Manager

hospitality not at its best but a great ocean view. Not a real 4 stars IMO.

TripAdvisor rating 3.0/5

SmallWorldsTraveler TripAdvisor review

Location, location, location.... for a very nice view on the sea. Provided you choose a ocean view room which are the only one worth it as the other side is very noisy (main highway). Also good location with regard to public transportation, restaurants, food court and shopping at Tesco/Lotus a 10 minutes walk away. Nice and accommodating front desk staff. OK service room. Poor dining room service (breakfast). The rooms are large but the bathrooms small. Bed is rather comfortable. Good size desk and a sofa. Mini fridge. Not the best noise insulation. Air conditioning has to fight du to the huge window overlooking the sea and getting a lot of sunshine. As said: fantastic sea view :) Service poor. Especially at the restaurant. No good morning. No welcome for breakfast. Just: room number please? No smile from most of the staff there (only literally a couple of exceptions... and I stayed 10 days). Breakfast area can get very crowded so being early (6:30) offers more tranquility and sometimes a great view of the sunrise. Food items are on the poor side with regard to quality (plenty of processed food items) and the breakfast is super repetitive. If included in the rate ok if not I personally would skip it (too expensive for what it is and for the service provided). During weeks the hotels may organize "events" to attract customers. Noisy events with very loud music on the beach side. Until 11 PM or 12 PM (Saturdays). The room on the sea side will get all the noise as the windows are not much of a barrier against the sound waves sent. Another no go for me. Bottom line: in my opinion definitely not a 4 star (but hey the Malay authority in that matter rate them as a 4 star). A good 3 star but still a poor customer experience at the dining area.... and the view is of course a major asset. Room on the noisy and very busy highway side should be avoided unless you really do not mind noise.

Dear Erick, Thank you for providing such detailed feedback about your stay at our hotel. We are delighted to hear that you enjoyed the fantastic sea view from your room and found the location convenient for access to public transportation and local amenities. We are sorry to hear that you did not have a positive experience with the service at the dining area. Your feedback is important to us and we will address this issue with our staff to ensure that all of our guests receive friendly and welcoming service throughout their stay. We appreciate your comments about the room amenities and the noise insulation. We will take your feedback into consideration as we continue to make improvements to provide a comfortable and enjoyable experience for our guests. Regarding the breakfast service, we apologize for the lack of warmth and variety in the offerings. We will work on enhancing the quality and variety of food items to better cater to our guests' preferences. We apologize for any inconvenience caused by events on the beach side and private events during your stay. We understand the importance of providing a serene and peaceful environment for our guests and will take steps to minimize disruptions in the future. Your feedback is valuable to us as we strive to provide a pleasant and memorable experience for all of our guests. We hope to have the opportunity to welcome you back in the future and provide an improved experience. Thank you for choosing to stay with us. Sincerely, Gerard Chan Resort Manager

Good place, good location, friendly staff

Customer review rating 4.5/5

Faisal B. M. A. Families - Confirmed reviews ALL

Hotel was good. Room was spacious but unfortunately not well kept. Very dusty.

Dear Faisal Mohamed A., Thank you for your feedback. We are pleased to hear that you found our hotel to be a good place with a good location, and that our staff were friendly during your stay. We apologize for any disappointment with the cleanliness of your room. Please know that we take cleanliness very seriously and your comments will be addressed with our housekeeping team to ensure that such oversights do not occur in the future. Your feedback is valuable to us as we continuously work to improve our services for our guests. Despite this, we are glad to hear that you found the room to be spacious. We hope that this experience does not deter you from staying with us again in the future. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely, Gerard Chan Resort Manager

Good stay

Customer review rating 4.0/5

Hilmi H. Couples - Confirmed reviews ALL

Location is good right by the beach, but the traffic getting to and from the hotel is heavy these days. Room facilities are good, and we paid a reasonable price. Will consider a future stay if we're in the area again.

Dear Hilmi H., Thank you for your review! We are glad to hear that you had a good stay with us and that you found the location by the beach to be convenient. We apologize for any inconvenience caused by the heavy traffic getting to and from the hotel, and we appreciate your understanding in this matter. It's great to know that you found the room facilities to be good and that you felt the price paid was reasonable. We are pleased that you would consider staying with us again if you are in the area in the future. Your feedback is important to us, and we will continue to strive to provide a comfortable and enjoyable experience for all our guests. Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back for another stay when you are in the area again. Sincerely, Gerard Chan Resort Manager

Simply the best!

Customer review rating 5.0/5

As Families - Confirmed reviews ALL

the staff are kind and helpful, the amenities is just right, the room is comfortable and clean, the environment is one of the best!

Dear Agus S., Thank you for your amazing review! We are thrilled to hear that you had such a fantastic experience with us. It's wonderful to know that you found our staff to be kind and helpful, and that you enjoyed the amenities we offer. We are delighted that you found your room to be comfortable and clean, and that you appreciated the overall environment of the hotel. Your kind words are truly appreciated, and we are grateful for your feedback. We strive to provide our guests with the best possible experience, and we are so pleased that we were able to exceed your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional stay in the future. Sincerely, Gerard Chan Resort Manager

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Other web-users rate our hotel

  • 1,430 reviews 7.3/10 Location
  • 2,208 reviews 7.9/10 Room
  • 1,498 reviews 6.7/10 Service
  • 40 reviews 5.2/10 WiFi
  • 967 reviews 8.7/10 Beach
  • 940 reviews 6.9/10 Cleanliness
  • 718 reviews 6.2/10 Breakfast
  • 23 reviews 9.7/10 Sustainability

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