Mama Shelter London Shoreditch 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.3/5 2.343 Bewertungen

Mama Shelter London Shoreditch - Image 1
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Beschreibung

ALLSAFE geprüftes Hotel

Hotel-Extras

  • Topmodernes Design

  • Gartenbar

  • Kostenloses Fitnessstudio für Gäste

  • Japanische Karaoke-Räume

  • Regionale, hausgemachte Küche

Unsere Unterkünfte

Lage des Hotels

Mama Shelter London Shoreditch

437 Hackney Road
E2 8PP LONDON
Vereinigtes Königreich

GPS:51.532247, -0.061692

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • Konferenzräume
  • 100 % Nichtraucherhotel

MAMA RESTAURANT LONDON

Mamas 480 m² großes Restaurant und die weitläufige 92 m² große Terrasse sind bei Besuchern und Einwohnern Londons gleichermaßen beliebt, die hier hausgemachte Gerichte und köstliche Cocktails genießen.

Unsere Tagungen und Veranstaltungen

Beschreibung und Aufbau der Räume

tagungsräume

Von 1 bis 98 

teilnehmer

Konfiguration für diese Kriterien nicht verfügbar
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Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.3/5  2.343 Bewertungen

TripAdvisor-Gesamtwertung  4.5/5  482 Bewertungen

Zertifikat für Exzellenz 2023

A Great Stay

Note Tripadvisor 5.0/5

tripadviser1 Zertifizierte TripAdvisor Bewertung

I've stayed at this hotel a few times and this was the best yet. I stayed in a 'medium mama' which was a good size and had all the mod cons. I liked the fact I could open the window for fresh air, and of course there was air con too. The room was clean and housekeeping refreshed the room very well each day. I was looked after during check in and check out by Herman who was very friendly and efficient and keen to ensure I had a great stay. I will certainly return. The hotel is a short 5 minute walk to the nearby Overground station and you can then easily access the underground to travel around the city.

Wow, thank you so much for your amazing review! We are absolutely thrilled to hear that your recent stay was the best one yet! It means the world to us that you keep choosing Mama Shelter for your London adventures. We're so glad you enjoyed your stay in our 'medium mama' room and that you appreciated the fresh air and all the mod cons. It is always a pleasure to meet you during your stay with us and having you as our loyal guest. The team and I can't wait to welcome you back again soon! Thank you for your loyalty and for being a part of the Mama Shelter family! It would be a pleasure to welcome you back to do it all over again! ❤️ Mama loves you xxx HEMAN | FRONT OF HOUSE MANAGER

Underwhelming experience

Note Tripadvisor 2.0/5

Heidi F Zertifizierte TripAdvisor Bewertung

Our stay at Mama Shelter Shoreditch was underwhelming to say the least. I booked a twin room for a friend and I at a fixed rate so paid at the time of booking. It was not made clear during the booking process that fixed rates were not amendable nor refundable upon cancellation, regardless of notice given so when our friend had to move the date of her birthday celebration to the Saturday, I wasn’t hopeful that the hotel would be able to accommodate a change but Hamish, a reservation agent very kindly agreed to do so, subject to my paying additional monies on check in as the rate for a Saturday was more expensive. On arrival, I was almost charged the full amount again and when I told the receptionist I had already paid the full amount for the Friday, I just had to pay the difference and showed her the email from reservations confirming as much, she took my phone from me and disappeared out the back. I thought this was quite peculiar as if it required management attention, I would have expected them to come to the desk and not have my personal phone taken from me. When we got to the room, whilst it looked nice enough, I was surprised to find there was no wardrobe, there was a peg with some hangers by the window but the space was obscured by a worktop meaning that you couldn’t really hang anything long there like a maxi dress or jumpsuit. The beds were small but comfortable but the table and benches next to one of the beds made it feel quite crowded. There was also a kettle with some tea and coffee and a small fridge and a decent hairdryer but no iron/ironing board which would have been good. We both slept well and found the room to be quiet and a good temperature. The check out time is also a very reasonable 12pm although I had to call to obtain this information is it is nowhere to be found on the website. So I took the opportunity to have a slow and leisurely morning before checking out. Later that afternoon I realised that I had left my iPhone charger plugged in at the side of the bed and emailed the hotel to ask if it would be possible to have it sent to my home address if I covered the postage. I didn’t get a response to my email by the following morning so called the hotel and spoke to Nicholas who asked if they had confirmed to me that they had found my charger, I told him that I had had no response to my email at all but that I had definitely left it plugged in beside the bed as the hotel was the only place that I had used it. He checked the system and nonchalantly said we have no record of a charger being found so nothing we can do. So if you stay here, please be very careful to make sure that you do NOT leave anything behind as if you do, it’s likely you will not see it again. Overall our stay was comfortable and the downstairs looked good but I think the hotel is more style over substance and I have had much better experiences for the same kind of price point in other hotels in London.

Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay at Mama Shelter Shoreditch. We sincerely apologize for the underwhelming experience you encountered during your stay with us. We appreciate your recognition of Hamish's efforts to accommodate your request for a date change, and we regret any confusion or inconvenience caused during the check-in process. Your feedback regarding the room amenities and storage space has been noted, and we apologize for any discomfort or inconvenience this may have caused. We are pleased to hear that you found the room quiet and comfortable for a good night's rest, and we apologize for any oversight in responding to your email regarding the charger. We assure you that this is not reflective of our usual standard of service, and we apologize for any inconvenience or frustration caused by this. Your feedback is very important to us, I was most concerned to learn of your disappointing experience during your stay with us and I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if you could kindly, please provide us with your contact details and a convenient time to get in touch with you. Please do contact me directly with your full name so I can have a look at your booking via heman.tamang@mamashelter.com - in this way I will be happy to look into your case, investigate it and have it resolved. Guest satisfaction is our utmost priority here at Mama Shelter London I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER

Wundervolles Reiseerlebnis! :)

Note Tripadvisor 5.0/5

158alexxr Paare - Zertifizierte TripAdvisor Bewertung

Supertolles Hotel mit waaaahnsinnig freundlichen und hilfsbereiten Mitarbeitenden. Whatever is in your mind - they will help. Großes Zimmer, schöne Atmosphäre und das Dining war auch Klasse. Public Transport in die City vor der Haustür! Danke für Alles und bis bald mal wieder.

Thank you for the awesome review! Our Mama Squads are over the moon to hear that you had a wonderful travel experience with us at Mama Shelter! Our team is all about making your stay as fantastic as possible, so we are thrilled to hear that they hit the mark. And you are absolutely right—our Mama Squads are like mind-readers when it comes to helping out! We are also delighted that you enjoyed your spacious room, the great atmosphere, and of course, the delicious dining options. Thanks again for choosing Mama Shelter, and we can't wait to welcome you back for another stellar stay no2! It would be a pleasure to welcome you back to do it all over again! ❤️ Mama loves you xxx HEMAN|FRONT OF HOUSE MANAGER

Nicht optimal gelegen

Note Kundenmeinungen 2.0/5

Et Geschäftsreisende - Bestätigte Mitteilungen ALL

Nicht gut angebunden mit Metro und die Matratze ist härter als im Knast

Dear ET. Thank you for taking the time to share your feedback with us. We truly value all comments from our guests as they help us identify areas where we can improve. We regret to hear that you found our hotel's location less than ideal and that you encountered challenges with transportation. We understand the importance of convenience and accessibility for our guests, and we apologize for any inconvenience this may have caused during your stay. Regarding your comment about the mattress, we are sorry to hear that it did not meet your expectations. We strive to provide our guests with comfortable accommodations, and we apologize if the mattress fell short of this standard. Your feedback will be shared with our team for further review and consideration. We appreciate your honest feedback as it allows us to address areas of concern and make necessary improvements. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Mama Loves You! HEMAN TAMANG FRONT OF HOUSE MANAGER

Hackney Road, Shoredich, London, interessante Gegend sehr unterschiedlich. Designhotel mit Zeichentrick- Einlagen.

Note Kundenmeinungen 4.0/5

Anonym Geschäftsreisende - Bestätigte Mitteilungen ALL

Viel Tom&Jerry sowie Popeye. Teppiche und Schlüsselkarte eher düster, fast kryptisch-Tarot-mäßig. Wäre jetzt kein Hotel für einen längeren Aufenthalt für mich. 20 Britische Pfund extra für das Frühstück extra ist eine Ansage, vor Allem in Großbritannien, dem Land des ausführlichen Frühstücks.

Hi Fabian, Thank you for sharing your experience with us. We're glad to hear that you found the area interesting and enjoyed the unique design elements of our hotel. We apologize if the carpets and key cards didn't meet your expectations. Your feedback is valuable to us, and we'll certainly take it into consideration as we continue to improve our guest experience. Regarding the breakfast pricing, we understand your concerns. We strive to offer a high-quality breakfast experience that reflects the value of our offerings. However, we'll take your feedback into account. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Mama Loves You! HEMAN TAMANG FRONT OFFICE MANAGER

In Partnerschaft mit TripAdvisor

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