Mercure Gloucester Bowden Hall Hotel 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.4/5 1.113 opiniones

Mercure Gloucester Bowden Hall Hotel - Image 1
Mercure Gloucester Bowden Hall Hotel - Image 2
Mercure Gloucester Bowden Hall Hotel - Image 3
Mercure Gloucester Bowden Hall Hotel - Image 4
Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, Reino Unido

Descripción

Extras del hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Nuestros alojamientos

Localización del hotel

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
Reino Unido

GPS:51.834147, -2.188742

Teléfono
Fax +44 161 388 0915

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Aparcamiento
  • Restaurante
  • Gimnasio
  • Wifi
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

DEARMANS RESTAURANT

Nuestro cordial personal se encargará de servirle los platos del menú Brasserie Menu según sus preferencias. Disfrute de un té de la tarde con scones o deliciosos tentempiés del menú del lounge o bien solicite el servicio de habitaciones las 24 horas.

Tus reuniones y eventos

Descripciones y configuraciones de las salas

6 

salas de reuniones

De 1 a 250 

participantes

  • m / m²
  • ft / sq ft
Configuración no disponible para estos criterios

  • ¿No estás seguro de la capacidad que necesitas para tu evento?

  • Convierta diferentes unidades de medida para facilitar la organización de sus eventos.

  • ¿Este hotel no es adecuado para tu evento?

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Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.4/5  1.113 opiniones

Valoración de TripAdvisor  4.0/5  1.562 opiniones

Certificado de excelencia 2024

Very badly flawed

Nota de Tripadvisor 2.0/5

larryrS9201CA Valoración certificada de TripAdvisor

Well appointed hotel and room BUT Our room was comfortable but when the room was serviced the maid managed to leave us without a bath mat and did not replace the canned water, instead just leaving what remained from the night before. Despite the food being reasonably good our evening meal was spoiled by absolutely shambolic service. It took a good half hour from our reserved time to be seated and then an age to even get a drink. Maybe it was just a bad (Friday) night but it was absolutely terrible - the opposite of relaxing. The breakfast buffet was excellent BUT we could only book times far earlier than we wanted. That was fortunate, in a way, as replenishment of the buffet was not too efficient.

I want to extend my sincerest apologies for the disappointing experiences you encountered during your recent stay with us. It is disheartening to hear that our otherwise well-appointed facilities were marred by service lapses in our dining and housekeeping areas. Regarding your dinner experience, I am truly sorry for the delays and overall poor service you received. This is not reflective of our usual standards, and we had two staff members call in sick for there shift which we were unable to replace on top of a medical emergency in our outside dinning pods we are taking steps to address this with our restaurant team to ensure such incidents are not repeated. Additionally, I apologize for the inconvenience you faced in not being able to book your preferred breakfast times. We appreciate your feedback and will review our reservation procedures to enhance the guest experience in this regard. Regarding the housekeeping issues with your room, I apologize that it was not clear that the water in the bedrooms is complimentary on arrival only and therefore not replenished. Your feedback is invaluable to us, and we genuinely appreciate you bringing these matters to our attention. Please know that we are dedicated to addressing these issues promptly to prevent similar occurrences in the future. Kind regards Gavin General Manager

Excellent stay

Nota de Tripadvisor 5.0/5

garyandsue8 Valoración certificada de TripAdvisor

A lovely hotel. Staff were all very friendly and efficient. A special mention to Francesca on reception who was really accommodating in getting us a light airy room with special touches in the room and at dinner for our wedding anniversary. It was nice to be greeted by someone happy and friendly when you arrive. Food was really good and Bowden Hall honey was delicious, so much so we took 2 jars home! Would definitely recommend.

Dear Garyandsue8, Thank you for choosing to leave a review. Thank you for your kind words! We're delighted to hear that you enjoyed your stay and that Francesca made your anniversary extra special. We will of course pass on your kind words to Francesca for you. Your recommendation means a lot to us, and we hope to welcome you back soon for another memorable experience. Kind regards Gavin Jones General Manager

Overrated

Nota de Tripadvisor 3.0/5

Wendy D Valoración certificada de TripAdvisor

Stayed on a sparkling escape deal which was good value for money. Classic room was spacious and comfortable although carpet was worn in places and the chairs were a bit stained. Breakfast was good with plenty of choice. However we ate twice in the restaurant and were very disappointed. The first night I had the pork loin steak with hassleback potatoes, red cabbage and broccoli. The red cabbage was very nice but the potatoes were overcooked and soggy and it was all pretty tasteless. My husband has the pie which was OK. We decided to try again this evening, I had the katsu curry which came with rice and pickled red cabbage (strange?) The rice was seriously overcooked, I suspect boil in the bag? The chicken burger thingy was dry and overcooked and the curry sauce tasted as if it was out of a jar. My husband had the mushroom and truffle linguine which he said was OK but nothing special, the prices charged are about what you would expect from a Mercure hotel but the quality of the food is sadly lacking. Would not stay here again.

Dear WendydO3010KS It sounds like you had a mixed experience during your stay, with some positives but also significant disappointments, particularly with the dining options. We appreciate you taking the time to share your feedback, as it helps us identify areas for improvement. We apologize for the issues you encountered with the meals at our restaurant. Your comments about the quality of the food and preparation are concerning and not reflective of our usual standards. Please be assured that we take your feedback seriously and will address these matters with our culinary team to ensure that such lapses do not recur. Regarding the room condition, we apologize for any inconvenience caused by the worn carpet and stained chairs. We are constantly striving to maintain the quality and comfort of our accommodations, and your feedback will be instrumental in guiding our maintenance efforts. We regret that your overall experience fell short of your expectations and understand your decision not to return. We hope you might reconsider in the future, as we are committed to providing our guests with memorable and enjoyable stays. Thank you again for bringing these concerns to our attention. If you would like to discuss your experience further or have any additional feedback, please feel free to reach out to us directly. Kind regards Gavin Jones General Manager

Buen hotel, un tanto anticuado

Nota de Tripadvisor 4.0/5

joanmolar En familia - Valoración certificada de TripAdvisor

En pleno bosque, rodeado de un bello parque, este Mercure con aires de mansión de campo inglesa es un hotel muy a tener en cuenta. Cierto que está lejos, apartado de Gloucester. Cierto que necesita reformas, que está descuidado, que las habitaciones son antiguas, que no hay ascensor y si muchas escaleras. Pero el personal es amable, el entorno precioso, dispone de mucho aparcamiento exterior y vistas al bosque. El desayuno fue un poco justo, depende del dia, mejora o empeora el buffet. Las habitaciones estan límpias, pero no así las ventanas exteriores, algo vetustas, con algun vidrio roto y telarañas. En general, no ostante, la relación calidad precio fue excelente. La cena en el restaurante del hotel es muy cuidada, aunque no es barata, nos satisfizo. Lo recomendaria.

Dear Joanmolar We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Sincerely, Gavin Jones General Manager

Elegante hotel

Nota de Tripadvisor 5.0/5

jcsz20 De negocios - Valoración certificada de TripAdvisor

Hotel y habitaciones de amplias dimensiones, en medio de la campiña inglesa (hay que ir en coche/taxi, no se puede llegar en transporte público. Tiene aparcamiento gratis). Ideal para desconectar y relajarse. El servicio es amable y correcto.

Dear jcsz20 Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Gavin

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 370 opiniones 9.3/10 Ubicación
  • 880 opiniones 6.7/10 Habitación
  • 990 opiniones 9/10 Servicio
  • 43 opiniones 3.8/10 Internet
  • 433 opiniones 5.6/10 Instalaciones
  • 342 opiniones 8.1/10 Desayuno
  • 299 opiniones 5.5/10 Limpieza
  • 7 opiniones 0.9/10 Área de Bienestar

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