Pullman Melbourne City Centre 5 étoiles

Note Avis clients (Note ALL) 4.4/5 3 035 avis

Pullman Melbourne City Centre - Image 1
Pullman Melbourne City Centre - Image 2
Pullman Melbourne City Centre - Image 3
Pullman Melbourne City Centre - Image 4
195 Swanston Street, 3000 MELBOURNE, Australie

Description

Les plus de l'hôtel

  • L'endroit idéal pour travailler ou se détendre, en plein coeur de la ville de Melbourne.

  • Découvrez Melbourne avec les meilleurs boutiques et restaurants à deux pas de l'hôtel.

  • 204 chambres spacieuses, pensées pour refléter la créativité de Melbourne.

  • Le Club Lounge and Room 1954, au 15e étage accueille vos événements avec une incroyable vue.

  • Salle de sport ultramoderne parfaitement équipée

Nos hébergements

Localisation de l'hôtel

Pullman Melbourne City Centre

195 Swanston Street
3000 MELBOURNE
Australie

GPS:-37.812876, 144.96526

Téléphone
Fax +61 3 9663 4711

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Animaux non admis
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre
A proximité
  • Parking

Vos réunions et évènements

Descriptions et configurations des salles

5 

salles de réunions

De 1 à 200 

participants

  • m / m²
  • ft / sq ft
Configuration non-disponible pour ces critères

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Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.4/5  3 035 avis

Note TripAdvisor  4.0/5  200 avis

Certificat d'excellence 2023

Average at best - certainly not 5 star

Note TripAdvisor 2.0/5

paul h Avis TripAdvisor

This hotel falls far short of a 5-star experience, especially considering the hefty price tag of over $300 per night. Upon our arrival, we were greeted with a frustratingly long wait of over 20 minutes just to check in. With only 2 check-in desks available, it was evident that the staff were not adequately trained, and the absence of management was notable. When I inquired about grabbing a late lunch within the hotel premises, I was informed that all the restaurants were closed. However, I couldn't help but notice an elevator advertisement stating the rooftop bar was open. Upon bringing this to the attention of the Bar Manager, he didn't seem surprised and simply thanked me for letting him know about the miscommunication. During the check-in process, they conveniently forgot our 'Welcome Drink' as Accor Members, initially claiming we were not eligible. It wasn't until I showed proof on the Accor App that they acknowledged their oversight and provided the drink. Overall, the check-in experience was lackluster and far from welcoming, which was disappointing considering the reputation one would expect from a Pullman property. Moving on to the room, it was pleasant, well-presented, and impeccably clean. Kudos to the Housekeeping team for their excellent work. The only suggestion would be the pillows, which could use an upgrade, but otherwise, the room was faultless. The Rooftop Bar team, on the other hand, delivered good service with excellent drinks, although the food menu was somewhat limited. The pizzas, however, were a standout. Room service meals were enjoyable and reasonably priced, but the addition of a $10 tray charge seemed excessive. Upon checkout, the underwhelming experience continued. There was no inquiry about our stay or any pleasantries exchanged. It was a straightforward, "Are you happy for me to charge your credit card?" When I requested to see the bill and mentioned my preference to pay by EFTPOS, I was wrongly informed that it would still incur a credit card surcharge. I promptly corrected this misinformation, stating that their system should indeed differentiate between a Visa Debit Card and a credit card. While I understood this was not the receptionist's fault (and explained this to her), it once again contributed to an overall disappointing stay. Considering the price we paid, I find it unlikely that we'll return to this hotel in the future.

Dear Oceans_View18, We sincerely apologize for the extended wait during check-in and any inconvenience it caused. Rest assured, we'll review our staffing and training protocols to ensure a smoother process for our guests. The miscommunication regarding restaurant availability is regrettable, and we'll work on improving coordination to provide accurate information across all our outlets. On a positive note, we're pleased to hear that you found the room to be well-presented and clean. We'll consider your feedback about the pillows for future improvements. Additionally, we're glad you enjoyed the drinks and meals at our rooftop bar and through room service, and we'll take your suggestions into account for menu enhancements and pricing adjustments. Your detailed feedback is valuable. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, Alex Mihardja Executive Assistant

A fantastic inner city stay

Note TripAdvisor 5.0/5

Sharon H En couple - Avis TripAdvisor

The hotel sits down an inner city Melbourne alleyway, just off Little Bourke Street. It’s close to all the key attractions and shops. The rooms are spacious and well equipped. The rooftop bar Blossom produced some of the best pizza that we’ve ever had. Every staff member we encountered was professional and authentic. So nice to see a hotel that recruits and trains great people.

Dear Sharon H, Delighted to hear you had a fantastic stay. We appreciate your kind words about our spacious rooms, delectable pizzas at Blossom rooftop bar, and the professionalism of our staff. Looking forward to welcoming you back soon. Sincerely, Alex Mihardja Executive Assistant

Très bon séjour

Note Avis clients 5.0/5

L. K. En couple - Avis confirmés ALL

Très bon accueil, très belle chambre. attention particulière, merci à James Muscat et toute son équipe pour leur accueil et leur reconnaissance. Merci

Dear L. K., Thank you for your positive feedback. We're delighted to hear that you had a very good stay and enjoyed the warm welcome, nice room, and special attention. We'll be sure to pass along your thanks to James Muscat and the entire team. We hope to welcome you back again soon. Sincerely, Alex Mihardja Executive Assistant

Memorable for all the wrong reasons

Note TripAdvisor 1.0/5

Paul G En couple - Avis TripAdvisor

Shabby, drab hotel. Unfriendly. disinterested reception with the exception of Ralph who has an impressive customer focus. Housekeeping very hit and miss and lacked attention to detail. No coffee replacement, bed pulled up rather than made over a four day period. Not something you’d expect from the Acor Group

Dear Paul G, Thank you for your feedback. We apologize for falling short of your expectations during your stay. We appreciate your recognition of Ralph's customer focus and will address the issues you've raised with our team to ensure a better experience for our guests in the future. Sincerely, Alex Mihardja Executive Assistant

Hotel digne d'un 3*

Note Avis clients 1.0/5

Anonyme Professionnel - Avis confirmés ALL

Acceuil, chambre, situation ne sont en rien à la hauteur du tarif au d'un 5*.

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 1 367 avis 9.5/10 Site
  • 1 678 avis 7.9/10 Chambre
  • 1 689 avis 7.4/10 Service
  • 26 avis 5.3/10 Internet
  • 535 avis 7.3/10 Installations
  • 525 avis 8.4/10 Ambiance
  • 516 avis 7.7/10 Propreté
  • 381 avis 7.4/10 Petit déjeuner

Dispensé par Trustyou

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