Grand Mercure Apartments Magnetic Island 4 étoiles

Note TripAdvisor 4.0/5 536 avis

Grand Mercure Apartments Magnetic Island - Image 1
Grand Mercure Apartments Magnetic Island - Image 2
Grand Mercure Apartments Magnetic Island - Image 3
Grand Mercure Apartments Magnetic Island - Image 4

Description

Hôtel labellisé ALLSAFE

Nos hébergements

Localisation de l'hôtel

Grand Mercure Apartments Magnetic Island

146 Sooning Street, Magnetic Island, QLD
4819 MAGNETIC ISLAND
Australie

GPS:-19.158526, 146.85648

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Navette
  • Wifi
  • Air conditionné
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

Vos réunions et évènements

Descriptions et configurations des salles

salle de réunion

De 1 à 25 

participants

Configuration non-disponible pour ces critères
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Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note TripAdvisor  4.0/5  536 avis

Dirty, overpriced and tourist rip off

Note TripAdvisor 1.0/5

Catherine1790 En couple - Avis TripAdvisor

Let me say at the start I am surprised the Luxury Escapes and Mercure companies would be associated with this resort, and particularly this particular apartment. There is no way to describe the apartment we were allocated other than to say it was really dirty, especially the deck overlooking the harbour. I wiped down the table outside and the cloth was black. It took several attempts to render it acceptably clean. Ditto the floor outside which clearly hadn’t seen a mop in a long time, judging by the stains. The kitchen cupboards were greasy to the touch, as was the crockery glasses and cutlery, and the dust was so thick on the bedside lamps I could write my name in it. The living room furniture has definitely seen better days. The material covering the couch (some kind of plastic) was cracked and flaking. There is no lift which made getting suitcases to the second floor up three flights of stairs, very very difficult and exhausting. The apartment is well equipped, excessively so, with the owners’ detritus stuffed everywhere. It is also in a good position, close to the few restaurants in Nelly Bay. The view is lovely and for $390+ per night for a one bed apartment, I would expect nothing less. There is no wifi in this apartment, apparently because “the owners don’t want it.” I suspect, despite the unjustifiable rent, it is more like, “the owners don’t want to pay for it”. I’m surprised the managers of this resort get away with such blatant false advertising. FREE WIFI is clearly stated on their webpage, along with GYM, which, as expected, was “closed for renovation.” Another false and misleading statement. Last time I checked there were strict laws in this country regarding false and misleading advertising but these people are clearly untroubled by such threats . On arrival we were told that the “one bedroom apartments are booked out so we have given you a two bedder, but we ask that you don’t use the second bedroom.” Fine, no problem, although given I booked several weeks previously this surprised me. However, when my husband asked for a discount given the false advertising regarding wifi, he was refused, because, “We let you have a two bedroom apartment and you only paid for one.” Ah yes, that would be the extra bedroom we can’t use!! My impression is that this resort is not very well managed. One look at the staff gave me pause. It’s a laid back lifestyle in the tropics, I get that, and no one expects power suited staff, but these women need to attend a professional development seminar on appropriate dress code for front of house staff. When I enquired about the 10% charge for ‘hotel taxes and fees’ I was told that this was a ‘Luxury Escapes’ charge, and that LE “had been sold to an American company and they charge this.” This is utter garbage, but fairly typical of the lack of professionalism displayed by office staff. The extra 10% charge surprised me because I have never seen an extra cost documented on any of my past Luxury Escapes bookings, (and I have booked quite a few) although I do know that LE charge a commission on all their bookings. I rang the excellent LE staff who gave me an explanation but on reflection I’m not sure we are talking about the same issue. All in all, this place is a badly managed and waay overpriced and if I could give them minus stars I would.

Best ocean view room we’ve ever stayed in !

Note TripAdvisor 5.0/5

TonyF22 En couple - Avis TripAdvisor

This resort complex is about 30 mins ferry ride from Townsville and transports you to a tropical island , in the barrier reef locale , with wild dolphins , kangaroos and koalas all living happily next to the resident human population! The Grand Mercure is a self service luxury apartment complex , try and get a coral sea view room .. they are absolutely amazing . Contemporary luxury rooms , very large , would be brilliant for families .. highly recommended

Manque de propreté au niveau literie

Note TripAdvisor 2.0/5

bettym6868 En couple - Avis TripAdvisor

Les appartements d’on confortables et équipes de tout le confort même de machine à laver ou sécher. Par contre très déçu par le manque de propreté de la literie et la qualité des matelas. La couette était très sale et entouré insurmontable d’un drap !! Le matelas à vécu sa vie et nous tombions vers le milieu. Dommage, très déçu par notre chaîne française !!!

Beaux appartements tout équipés

Note TripAdvisor 5.0/5

nicolash_fr En famille - Avis TripAdvisor

Beaux appartements, d'une, deux ou trois chambres, avec de belles surfaces, une cuisine équipée et moultes salles de bains / douche. Quatre piscines (dont deux chauffées) complètent le complexe, doté de places de stationnement. Ultrapratique, un supermarché bien achalandé est à moins de 5 minutes à pied. Lieu de villégiature vraiment agréable, qu'on souhaiterait ne jamais quitter. Nous regrettons juste de ne pas avoir eu un appartement donnant sur la mer. Et, oui, la maintenance fait parfois défaut, avec des robinets qui gigotent et un WiFi faiblard (honnêtement, n'a pas impacté notre impression et notre plaisir de loger là-bas). A noter la présence de suffisamment de places de stationnement (couvert ou à l'extérieur), dans la résidence qui est clôturée.

Un bel appartement mais...

Note TripAdvisor 3.0/5

faya197 En famille - Avis TripAdvisor

Dommage que l'entretien ne suive pas: ampoules grillées, plaque de cuisson mal nettoyée, poussière mal faite, ventilateur en panne, plafonnier défectueux. Même si cela a été corrigé dans la journée cela ne donne pas une bonne impression. De plus le wifi n'a pas fonctionné dans l'appartement durant les 5 jours du séjour mais fonctionnait bien sur le parking!

Thank you for your review and putting the effort into writing a review for us at Grand Mercure! Magnetic island offers quiet secluded beaches, unspoilt nature, abundant wildlife and we love have guests whom appreciate there surroundings as much as we do. Grand Mercure pride ourselves for our beautiful views, luxurious apartments and exceptional service and are delighted to hear that you enjoyed your stay! I'm sorry to hear that were some disappointments. Unfortunately due to our secluded location the internet coverage is limited. We hope to have you come back in the future. Kind Regards,

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 36 avis 9.6/10 Site
  • 63 avis 5.4/10 Chambre
  • 27 avis 5.7/10 Service
  • 27 avis 2/10 Propreté
  • 16 avis 3.8/10 Installations
  • 11 avis 1.4/10 Qualité/prix
  • 8 avis 4.2/10 Ambiance

Dispensé par Trustyou

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