Hotel - Mercure Auxerre hotel
Mercure Hotel Mercure Hotel

Mercure Auxerre hotel

3.5/5 511 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Rafting (Nearby)
  • Boules/petanque  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24h
    • Opening hours : Week-end 24h/24h

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Your meetings and events

With six meeting rooms with Wi-Fi access and natural light, the Mercure Auxerre Nord can accommodate up to 220 people. An ideal location for any type of meeting.

Mercure Auxerre hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LES PREUSES 30 m2 3 m 20 10 12 15 0
VALMUR 35 m2 3 m 20 10 16 15 0
VAUDESIR 40 m2 3 m 35 20 20 25 0
BOUGROS 65 m2 3 m 60 30 40 40 0
BLANCHOT 70 m2 3 m 60 30 40 40 0
GRENOUILLE 70 m2 3 m 60 30 40 40 0
LES CLOS 235 m2 3 m 200 70 75 120 0
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Slide projector
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 77 rooms

Our restaurants and bars

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4.0/5 AccorHotels Rating 1,275 reviews

Our guest reviews for
Mercure Auxerre hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 511 reviews
Els B. Families - 15/07/2019 AccorHotels certified review
« Conveniently located nice hotel »

The room was clean, big and had a great sized TV. We missed some closet space especially traveling with 3. And the curtains could have been given a more professional look.

Isabelle Families - 10/07/2019 AccorHotels certified review
« Great stay »

Comfortable spacious room and lovely outdoor pool

Ng Couples - 02/07/2019 AccorHotels certified review
« Service »

Tranquille

Couples - 02/07/2019 TripAdvisor review
« An oasis of calm and beauty. »

The hotel is conveniently locate for the autoroute and is stylish and tastefully decorated situated in a pleasant park land environment . All the staff that we encountered were brilliant, helpful and friendly:whoever recruited them has done an outstanding job. Rooms very quiet ,beds very comfortable,great nights sleep.

M. Business - 29/06/2019 AccorHotels certified review
« Nice experience and nice stay »

Nice hotel always cleaned and the employees are so helpful and respectful !

Elizabeth Couples - 23/06/2019 AccorHotels certified review
« Horrible bed spoiled otherwise great stay »

Polite and efficient checkin. Friendly staff. Lovely bar area. Terrible beds in room 413. One was so soft there was no support, the other had springs sticking out.

June Couples - 05/06/2019 AccorHotels certified review
« Very good »

Excellent. Very pleasant, helpful staff. Easy to find location.

Ian W. Business - 26/05/2019 AccorHotels certified review
« My overnight stay at Auxerre »

Arriving late at the hotel the reception as usual was fast and friendly. An early breakfast is the norm and at 6:30 everything was ready. A good hotel where staff are respectful and competent.

Ralph J. Couples - 21/05/2019 AccorHotels certified review
« Stay at Auxerre was not impressive »

We arrived on a Saturday and there must have been a large family gathering. The terrace was being cleared. We were not offered a room upgrade and the hotel was virtually empty of resident guests. The room had seen better days, and had only 1 desk type chair.the sink in the room was badly crazed. The rooms looked ‘tired’. Having said that, the staff were very accommodating, and pleasant. We did not eat at the hotel in the evening but breakfast the following Sunday morning was dire. Dry scrambled eggs, no bacon and only sausages. 2 slices of cheese plus 2 boules one of which was mouldy. Egg boiler was not even switched on, so no chance of a boiled egg . We were not late, having breakfast at 0830, so no Xues for food being unavailable Poor show, compared to Rodez the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILLIAM RALPH J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Jon Families - 23/04/2019 AccorHotels certified review
« Very nice stay in a lovely hotel »

We were welcomed at Reception by a lady who spoke good English and everything was made very clear. The room was as expected with three comfortable beds. Breakfast was even better than expected with bacon and sausages available in addition to the usual pastries, breads and meats.

Bert Families - 14/04/2019 AccorHotels certified review
« very friendly staff with very convenient stay »

We had a very good stay. On our way from Belgium to Les 2 Alpes this is a perfect stop over, right next to the highway. Very friendly staff and we got notified that we forgot a bag while on the way further the next day. Thank you

Family - 10/04/2019 TripAdvisor review
« Very friendly service, very close to the highway »

Very friendly staff, no hassle, and a very convenient place close to the highway. We arrived late in the evening on our way skiing, very fast check in and very convenient Proactive message as we forgot a bag when leaving

Anonymous Business - 15/03/2019 AccorHotels certified review
« lack of sound proofing »

Nice staff, nice room, but noisy. The door did not fit well, and the walls are not well sound proofed. When someone was in the corridor, it felt the person was next to the bed. Noise could be heard from rooms next door and above. This is below the quality of an Ibis.

Sse Families - 09/01/2019 AccorHotels certified review
« Clean & serious »

Decent for a short stay Good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephane S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr El Khoulali General Manager

Anonymous Couples - 16/11/2018 AccorHotels certified review

We had a lovely stay, we weren’t a fan of being on the second floor as the slanted roof made it difficult to get around the one side of the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam C., We thank you for your comments following your stay at Hotel Mercure Auxerre. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. We have taken into account for your next stay not to attract you from room to floor. Looking forward to welcoming you again, please believe, in expressing our best feelings. Mrs. Akcha Amel Front Office Manager Sincerely,

Anonymous Families - 20/10/2018 AccorHotels certified review
« Ok »

It's not a four star quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ueli S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mme Akcha Amel Front Office Manager

Jean B. Couples - 24/09/2018 AccorHotels certified review
« Reliably welcoming and comfortable stay »

Mercure Auxerre-Nord is a convenient stop on the way to a destination too far to be reached in one trip or to explore the Chablis area. Rooms are functional and the breakfast buffet, wine selection for dinner and knowledgeable service are way above average.

Gillian Couples - 23/09/2018 AccorHotels certified review
« Disappointing »

Room ok, breakfast average but staff totally unhelpful.

Ann Couples - 17/09/2018 AccorHotels certified review
« A friendly hotel »

Very friendly , helpful staff .

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANN J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France-Laure MONIN Front Desk Manager

Chijmes 9. Couples - 20/08/2018 AccorHotels certified review
« Mrs Lisa B. »

We had a very difficult stay; we had to change rooms four times before finding one with air con. The receptionist didn’t speak English so this was difficult for my husband to check in, they were also actually quite rude. They insisted on taking a deposit on reserving a table for dinner before even seeing the menu. With my little French language we were able to communicate but would have been impossible without this. No vegetarian on the menu in the restaurant so visited the “Grill” next door who were very welcoming and even allowed dogs. The cleaning lady and the men on the reception who arrived later were both very welcome additions. Such a disappointing stay as the green areas and ground floor which we got eventually were great for the dogs. Not what I would expect from a Mercury/ Accor hotel overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LISA B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, France-Laure MONIN Front Desk Manager

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