Hotel - Hôtel Mercure Strasbourg Airport
Mercure Hotel Mercure Hotel

Hôtel Mercure Strasbourg Airport

4.0/5 296 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool (Nearby)
    • Outdoor unheated pool
  • Tanning salon
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities
    • Bike rack facilities
    • Jogging track (Nearby)
    • Karting facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:00-22:30

Business services

  • 8 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALCATEL2 km / 1 mi VAG1 km / 0 mi
FLENDER-GRAFFENSTADEN0 km / 0 mi

Congress centre

L'ILLIADE0 km / 0 mi

Exhibition centre

PALAIS DE LA MUSIQUE ET DES CONG15 km / 9 mi

Your meetings and events

Our completely renovated modular meeting facilities benefit from natural light and can accommodate events for up to 130 people. Our commercial team will guide you throughout the entire process of organizing your event.

Hôtel Mercure Strasbourg Airport Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ACKERLAND (3) 25 m2 3 m 15 8 20 9 20
LE HANAU (1) 25 m2 3 m 15 8 20 9 20
LE KOCHERSBERG (4) 25 m2 3 m 15 8 20 9 20
LE RIED (2) 25 m2 3 m 15 8 20 9 20
SALON 10 25 m2 3 m 15 8 15 9 0
SALON 6 25 m2 3 m 15 8 15 9 0
VALLEE DE LA BRUCHE (5) 100 m2 3 m 75 32 75 36 60
1.2.3.4.5 200 m2 3 m 150 64 180 74 120
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 97 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 1,517 reviews

Our guest reviews for
Hôtel Mercure Strasbourg Airport

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 296 reviews
Jt Business - 01/07/2019 AccorHotels certified review
« this time experienced a disappointing stay here »

I booked 3 nights in that hotel as I had knew it from former stays with good experiences. Unfortunately this time my stay was (very) disappointing as I had issues with my room. I had many big black bugs in my room, crawling all over the floor and the windowsill was really messy with some mold. And the blanket of the bed had many holes. After announcing this to the receptionist after the 2nd night (I showed her pictures) in the morning she told me that they will fix all the issues. When I came back into this room at the evening nothing was fixed at all. Even one of the dead bugs on the floor was laying on the same spot as in the morning so for me it looks that they even cleaned the floor during the day. I went back to the receptionist and after some discussion she wanted to give me another room of the same categories. I told her that this is not very customer friendly as she should even upgrade me to the "Privilege" category which she understood then and gave me a privilege room. This room was a bit better but after some hours some black bugs were crawling again over the floor. I told this to the receptionist at the next morning but except an excuse nothing was offered to me for the inconveniences. I would have expected at least an invitation to breakfast or something else but nothing. This is a real poor customer service and I'm still disappointed. I think I won't book this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We have carefully taken note of your comments on the services of the Mercure Strasbourg Aéroport hotel. We regret that your night did not live up to your expectations compared to your previous stays. We inform you that, this year, we have some bugs in France. We regret this situation. Our technical and housekeeping dept take care about it. Some measures have been already taken. We thank you warmly for your loyalty and renewed trust. We hope to have the opportunity to receive you again during your next stay in order to offer you a more satisfying experience We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Accommodation manager

Patric A. Business - 11/06/2019 AccorHotels certified review
« Nice Hotel »

Nice hotel but did not felt welcome as Accor Platinum Card Member

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur A., Merci d'avoir pris le temps de partager vos impressions suite à votre séjour au Mercure Strasbourg Aéroport. Nous avons bien noté que l’accueil et ses formalités à l’arrivée n’ont pas été à la hauteur de ce que vous attendiez. C’est ravi que nous apprenons que vous êtes fidèles aux Hôtels Mercure et que vous en êtes satisfait. De même, nous sommes heureux de savoir que vous avez appréciés nos chambres, ainsi que l’attention qui vous a été porté lors de votre départ. Au plaisir de vous accueillir à nouveau à l’hôtel Mercure Strasbourg Aéroport. Bien cordialement, La Direction

Anonymous Couples - 01/06/2019 AccorHotels certified review
« Stay let down by menu choices »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hotel Mercure Strasbourg Aéroport. We shared your comments with our colleagues from the catering department. Our chef offers you, each season, a new menu. Currently all our dishes are served automatically with seasonal vegetables. In the near future, we are putting together a new menu, which will, we hope, meet your expectations. We guarantee the professionalism of our team and the attention that it carries, at every moment, to our customers. We thank you for your trust and loyalty to our hotel and to Mercure Hotels. Once again, we thank you to give us your opinion about our establishment. We hope to welcome you again very soon in one of the Mercure Hotels, Sincerely, Community manager

W. Business - 04/05/2019 AccorHotels certified review
« Pretty good and silent »

For an hotel in a very noisy environment, it’s really quiet. Amazing. The rooms are fine, well equipped and aired. Breakfast is anything but good. Half of the staff (2 staff) were useless, the other half did all the work.. same for dinner.. Why gold members get a voucher for 1 person while there are 2 is insulting, something all Accor group hotels suffer from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir W., We thank you for taking few minutes to answer our survey. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We regret that some of our services did not live up to your expectations. Desiring to offer you the best quality of service, your opinion is valuable and allows us to think of ways to improve. We will, of course, sensitize our catering teams to the points mentioned. We are delighted to read that you enjoyed the professionalism of our receptionists upon arrival and the comfort of our bedrooms. We hope to have the opportunity to welcome you again soon in Strasbourg. Best regards, Accommodation Manager

Anonymous Business - 14/04/2019 AccorHotels certified review

conforme

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur, C'est avec un grand plaisir que nous recevons vos compliments suite à votre réservation à l'hôtel Mercure Strasbourg Aéroport. Satisfaire notre clientèle est notre mission première. Bien évidemment nous ne manquerons pas de partager vos impressions avec l'ensemble de notre personnel. Nous restons à votre disposition et serons heureux de vous accueillir de nouveau dans notre établissement. Bien cordialement. La Direction.

Anonymous Couples - 21/01/2019 AccorHotels certified review
« Encore un Weekend à Strasbourg »

Alles war sehr angenehm.

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Gastgeber, Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hôtel Mercure Strasbourg Aéroport. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Die Richtung

Anonymous Business - 18/01/2019 AccorHotels certified review

Excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Cher Hôte, Nous sommes ravis de lire votre retour d’expérience au sein du Mercure Strasbourg Aéroport et vous remercions d’avoir pris le temps de nous écrire. Votre satisfaction nous encourage dans cet élan. Au plaisir de vous revoir prochainement au sein de notre hôtel. Très cordialement, La Direction.

Mahmoud Families - 24/12/2018 AccorHotels certified review
« Good stay, poor breakfast, not helpful stuff »

We were asked to upgrade (and pay) the room to a family room as we have 1 child, while our family members had 2 standard rooms, no extra payment and with 2 children each (same age). The lady at the reception was not helpful in explaining the differences and said you have no other option! For the breakfast for a 4* hotel having no omelette being served (help yourself only which takes ages) as well as poor variety of cheese options, not always working coffee machine was something unacceptable against what you pay per person for. I would have went to any bakery in Strasbourg and would have a "real" French breakfast not like what was served honestly. Besides this, the fridge in the room was not working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We have well noted your comments following your last stay at the Mercure Hotel Strasbourg Airport. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We remind you that, for security reasons, we could not add any extra bed for child more 3 years old when he is sharing the parent’s double superior room. However, a small baby cot for child under 3 years old can be added. In that’s case, we advise you to book a family room which can accommodate 03 or 04 people maximum (triple or quadruple room). A supplement will be applied for this upgrade because it is another category of room. We will share also your remark about the quality of our hot buffet breakfast. We are happy to offer local, organic and gluten-free products every day to satisfy the majority of our guests. We thank you to inform us that there was a technical problem with the fridge. Do not hesitate to call directly the reception 24h/24 7/j7 during your stay in order to report it. Our team will find a solution for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Accommodation manager

Bkoz Business - 13/12/2018 AccorHotels certified review
« Very comfy hotel »

Good location Delicious food Friendly staff Comfy rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Accommodation manager

Business - 08/12/2018 TripAdvisor review
« Business hotel, recommend privilege room »

I have stayed several times in this hotel. Older hotel, but well maintained, especially the privilege rooms are very comfortable. Minibar, coffee and tea included in price. Breakfast is good, nespresso machine available. Reception staff is professional, however a little smile would have made me feel more welcome.

D. C. Couples - 20/10/2018 AccorHotels certified review
« Staff were EXCELENT »

As above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Accommodation manager

Mf F. A. Couples - 18/09/2018 AccorHotels certified review
« Novotel pretending to be Mercure »

OK, expensive, few facilities and little on the menu. Swimming pool without footbath, shower, changing room.. Bedroom nice enough but not at these prices

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTIN F., Thank you for taking the time to tell us about your experience at the Hotel Mercure Strasbourg Airport. We have well noted your comments following your last stay in Strasbourg. You also mention the professionalism and the kindness of our staff in the elements to improve. Once again, we thank you to give us your opinion about our establishment. We hope to welcome you again very soon in one of the Mercure Hotels, Sincerely, Accommodation Manager

T. Couples - 10/09/2018 AccorHotels certified review
« Good »

Everything was OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear MCMENAMIN T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Accommodation manager

Anonymous Couples - 30/08/2018 AccorHotels certified review
« All aspects were spot on - room, restaurant/bar, pool »

Very happy no problems at all and able to relax. Pool was in tip top condition - very clean water and surrounding area. All staff that we dealt with were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER H., Thank you for taking the time to tell us about your experience at the Hotel Mercure Strasbourg Aéroport. It is always a pleasure to receive a positive feedback about the quality of the food and the professionalism of our staff. We will share your pleasant comments with our team. We hope to have the opportunity to welcome you again soon in Strasbourg. Best regards, Accommodation manager

Anonymous Families - 31/07/2018 AccorHotels certified review
« Pleasant »

Stayed one night, arriving late and leaving early. Reception good and room comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs U., Thank you for taking the time to tell us about your experience at the Hotel Mercure Strasbourg Aéroport. It is always a pleasure to receive a positive feedback about the quality of our services. We will share your pleasant comments with our team. We hope to have the opportunity to welcome you again soon in Strasbourg. Best regards, Accommodation manager

Areta Couples - 24/07/2018 AccorHotels certified review
« confrotable stay »

nice quiet location, confrotable and clean room, i really like my stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Areta, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards Accommodation manager

John A. Couples - 09/06/2018 AccorHotels certified review
« Excellent »

Room good food was good menu was short on selection. Staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir A., Thank you for taking the time to tell us about your experience at the Hotel Mercure Strasbourg Aéroport. It is always a pleasure to receive a positive feedback about the quality of the food and the professionalism of our staff. We will share your pleasant comments with our team. We also take note of your remark about the equipment of the bathroom. We hope to have the opportunity to welcome you again soon in Strasbourg. Best regards, Accommodation manager

Gjon K. Business - 09/06/2018 AccorHotels certified review

You charged me for two nights and I only slept one night due to problems with my car . Pity full considering that the hotel was not overbooked !!!!!!!!!!!!!!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir K. We have well noted your comments following your last stay at the Mercure Hotel Strasbourg Airport. We are sorry that your experience did not meet your expectations. We deeply regret that you could not spend two nights in our hotel due to problems with your car. However, according to our sales conditions, the first night is automatically charged if you cancel the first night after 18:00 on the day of arrival or in case of no show. These conditions had been agreed when you made the reservation. We are at your disposal for any information you may require. We hope to welcome you one again in one of the Mercure Hotels, Sincerely, Accommodation Manager

Ricard Business - 02/05/2018 AccorHotels certified review
« Excellent »

Check-in and check-out really fast. Great staff.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado RICARD, Le agradecemos enormemente sus comentarios en relación a su estancia en Hôtel Mercure Strasbourg Aéroport. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Anonymous Business - 25/04/2018 AccorHotels certified review

Nickel

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur, C'est avec grand plaisir que nous avons pris connaissance de votre avis sur l'hôtel Mercure Strasbourg Aéroport. Nous vous remercions vivement pour vos commentaires, nous travaillons chaque jour à la satisfaction de nos clients et ceux-ci nous encouragent à poursuivre en ce sens. Nous sommes heureux que nos prestations aient été à la hauteur de vos attentes. Toute l'équipe aura grand plaisir de vous accueillir à nouveau au Mercure Strasbourg Aéroport. La Direction

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