Hotel - Mercure Andorra Hotel
Mercure Hotel Mercure Hotel

Mercure Andorra Hotel

4.0/5 536 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Shoe shine machine
  • Beauty salon

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
    • Tanning salon (Paying)
  • Hard tennis court  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
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Hotel location

Your meetings and events

Our hotel has three fully equipped meeting rooms (video projector and soundproofing) with natural light. They accommodate up to 300 people.

Mercure Andorra Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
COLUMBIA 90 m2 2.9 m 70 40 50 50 60
ARIANE 100 m2 2.9 m 80 40 60 80 70
APOLO 117 m2 2.9 m 0 0 80 0 0
APOLO / ARIANE 217 m2 2.9 m 220 0 220 180 0
APOLO / COLUMBIA 217 m2 2.9 m 220 0 220 180 0
COLUMBIA / APOLO / ARIANE 307 m2 2.9 m 290 40 290 220 60

Our rooms

Enjoy a moment of relaxation in our spacious and comfortable rooms. Choose a Standard Room or Superior Room with a wider range of services.

  • 172 rooms
  • 43 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 45 family rooms
  • Baby bed
    • Pulse air
    • Air conditioning
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Internet access via Fiber Optics
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.2/5 AccorHotels Rating 1,096 reviews

Our guest reviews for
Mercure Andorra Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 536 reviews
Dutchie Couples - 09/09/2019 AccorHotels review
« decent price/quality »

good breakfast buffet, evening buffet good value for money too

Simon Couples - 04/09/2019 AccorHotels review
« Suits its purpose »

https://www.tripadvisor.com/ShowUserReviews-g190392-d206588-r70…-Hotel_Mercure-Andorra_la_Vella_Andorra_la_Vella_Parish.html

Ulf Couples - 30/08/2019 AccorHotels review
« Hotel is out of date needs a total refurbishment »

We only booked the Hotel as nothing else was available. Check out was a mess, it took half an hour due to probably outdated informatic. No Bar to chill out, elevators broken except one. The breakfast is lowest standard, its better to go to outside cafe. Rooms are clean but Hotels should not have carpets nowadays

Vincent A Family - 25/08/2019 TripAdvisor review
« Vacations »

Good locations. Rooms are a bit oldish. Too bad that the swimming pool was off the day we were there as it was one of the point why we selected this hotel. Beside that, great breakfast and good sercice.

Sandy J. Families - 22/08/2019 AccorHotels review
« Team members arguing on reception... 90 minute check in ... cleaner came in while we were packing our car before check out ! »

Lovely location pleasant staff but check in was lengthy as the hotel group had different terms to the Accor website and price was changed. Our check out was dismal as cleaner was in the room before check out while we were still packing our car. Parking was not available as promised. The hotel was decorated with mercury icon but we were told that the Accor group rules did not apply The points still haven’t arrived for our stay!!!

C. J. Families - 19/08/2019 AccorHotels review
« Family vacation »

Great stay

Judith W. Couples - 05/08/2019 AccorHotels review
« Happy over all »

We enjoyed our stay as usual,the only thing that I feel let the hotel down is that the hot breakfast food is cold.Lovely stay and we enjoyed the room up grade.See you again soon.

Jordi Couples - 21/07/2019 AccorHotels review
« Comfortable and valuable place to stay »

Warm welcome, suitable place and gorgeous breakfast options.

P. H. Solo - 02/07/2019 AccorHotels review
« Met my expectations and right in the city centre. »

Overall experience is ok but guest facilities at 7th floor need attention. When I visited it was dark and unattended if no one was expected to be using them. Sauna was not in operation. I believe this is because Andorra is currently off-peak season and not expecting many users to the hotel. More communications should be relayed before guest arrivals to parking options and that parking is not at the building itself.

Anonymous Couples - 27/06/2019 AccorHotels review
« Fair. Not bad but 80's hotel »

.

Judith W. Couples - 20/06/2019 AccorHotels review
« Usual friendly efficient service! »

First class as usual.

Vitor Couples - 05/06/2019 AccorHotels review
« Expecting more. »

The breakfast was poor, the room had a strange smell (we couldn't identify what it was). Bathroom was small. Check-in and Check-out service was quick and polite.

Couples - 05/06/2019 TripAdvisor review
« Pleasant stay »

Clean room, good breakfast, great location. Wifi strong, pool pleasant after a long day. Room a little too small for my taste. Front desk personnel very helpful and friendly. Parking is a little expensive and narrow if you have a big car

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer: Thank you very much for choosing us and for leaving us your comment that allows us to know the experience of our customers about our service offer. Bets regards. Maxi Guaglianone

Sue56657 Couples - 31/05/2019 AccorHotels review
« A very nice one day stay »

We stayed here on our trip from Spain to France for one night. The hotel was welcoming and friendly. Room nice, Pool warm and clean. Totally relaxing stay.

Anonymous Families - 12/04/2019 AccorHotels review
« Wonderful family stay »

Your free upgrade was amazing. Breakfast was will limited choices but satisfiectury

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed: Thank you and see you soon. Best regards. Maxi Guaglianone

Anonymous Solo - 12/04/2019 AccorHotels review
« Fine but breakfast a little disappointing »

Comfortable room. Very small bath! Clean hotel. Staff helpful. Breakfast a little disappointing - some hot food was cold and choice and quality could have been better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles: Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. We are so glad did you have enjoyed the room and the service of our staff. We are going to send the another valuations to the concerning Departments. We hope to see you soon again. Best regards. Maxi Guaglianone

Dr J. D. Couples - 10/04/2019 AccorHotels review
« Not up to Mercure standard »

Lovely room in quiet part of hotel(few guests) but no tea/coffee making facilities in the room and no bar open neither so if one wants a drink you have to go to the Novotel next door. Excellent breakfast though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean: Thank you again for sharing your experience. We are glad you have enjoyed the room and the breakfast. About the another values we are going to send them to the concerning Department. We hope to receives you soon. Best regards. Maxi Guaglianone

Anonymous Solo - 27/03/2019 AccorHotels review
« Very pleasant. »

Room very clean and welcoming. Polite reception staff. Only regret: they did not have a USB-European electrical adapter, so I couldn't charge my North American phone and iPad in the room. I could not stay more than one night without charging these necessities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre: Thank you very much for choosing our hotel as host to your previous holidays. We are glad to read that you have enjoyed our staff’s attentive service. Anyway we are going to send the information about the electrical adpaters to the concerning Department. We are hope you will be able to return in the near future. Best regards. Maxi Guaglianone

Andrew Couples - 13/02/2019 AccorHotels review
« Shoddy experience in a Mercure brand once again »

Reception didn't really seem interested considering that I am a gold accor member. I had to collect my welcome drink voucher, it wasn't given to me upon check in. The hotel is very old and is in dire need of some redecoration/updating, for example, there was only two plug sockets in the room and neither of them were anywhere near the bed or the desk!! The hotel management didn't also seem bothered about honouring my late check out entitlement even though there were plenty of rooms free. Only after I insisted on having it was I told to 'check back in the morning' to see if I could get it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L.: We are sorry for our mistake, because normally we use to give the welcome drinks for the Gold and Platinum members inside the folder with the hotel information and the keys. About the late check out, it's under abailavility, and in the case of your reservation we haven't. Bets regards. Maxi Guaglianone

Rj Solo - 21/01/2019 AccorHotels review
« Wonderful Hotel »

Mercure Andorra is conveniently located close to city center. Hotel is accessible to shopping and dining options. Additionally, ski bus is only 30-45 mins to the slopes. Hotel offers a host of amenities including spa, pool, gym, and mini golf.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger: Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Best regards. Maxi Guaglianone

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