Hotel - Novotel Cergy-Pontoise
Novotel Hotel Novotel Hotel

Novotel Cergy-Pontoise Hotel

3.5/5 530 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Clay tennis court  (Nearby)
  • Rafting  (Nearby)
  • Other sports activities
    • Outdoor sports
    • Boules/petanque
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

3 M2.5 km / 1.55 mi AC NIELSEN0.5 km / 0.31 mi AUTOLIV5.5 km / 3.42 mi ESSEC0.5 km / 0.31 mi KYB5 km / 3.11 mi NIELSEN0.8 km / 0.5 mi SAFRAN8 km / 4.97 mi TE CONNECTIVITY2.5 km / 1.55 mi UTC7 km / 4.35 mi
ABB6.5 km / 4.04 mi ATLAS COPCO6 km / 3.73 mi DELPHI4.5 km / 2.8 mi INVENSYS4.5 km / 2.8 mi LVMH5.5 km / 3.42 mi PEUGOT0 km / 0 mi SPIE6 km / 3.73 mi THALES3.5 km / 2.17 mi

Exhibition centre

VILLEPINTE45 km / 28.13 mi

Your meetings and events

The team at the Hotel Novotel Cergy Pontoise offers a new approach to meetings and events! We're on hand to support you with your projects and make sure they're a success!Our years of experience have let us build a great expertise in meetings organization.

Novotel Cergy-Pontoise Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CERGY 24 m2 2 m 16 8 8 8 0
FONTAINEBLEAU 24 m2 2 m 16 8 8 8 0
BERCY 35 m2 2 m 25 12 16 18 0
LE CHESNAY 35 m2 2 m 25 12 16 18 0
LES HALLES 35 m2 2 m 25 12 16 18 0
BLOIS - ORLEANS 45 m2 2 m 30 16 20 20 30
ORLEANS-BLOIS 45 m2 2 m 30 15 20 20 30
STRASBOURG - TOULOUSE 45 m2 2 m 30 16 20 20 30
OLERON 60 m2 2 m 40 24 28 30 40
BLOIS - TOULOUSE 90 m2 2 m 60 30 36 40 50
EVRY 110 m2 2 m 90 45 50 60 60
EVRY - TOULOUSE 200 m2 2 m 150 45 50 100 120
    • Screen
    • Flipchart
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 191 rooms

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 3,153 reviews

Our guest reviews for
Novotel Cergy-Pontoise

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 530 reviews
Anonymous Business - 13/07/2019 AccorHotels certified review
« Dr. »

very poor. no air conditioning. hot room. peeling paint in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., we are so sorry that we could not offer you the expected experience. Usually, our ventilation system does the job, but during very hot outside temperatures, it shows weaknesses. We hope that we will be able to offer you a better experience during your next visit.

S Business - 13/07/2019 AccorHotels certified review
« Average at best »

The front desk is very short staffed and barely efficient making the line very long with multiple arrivals & departures. The carpets in the rooms need significant cleaning. In general the building seems to be in need of renovations. There was a spider in the room which disappeared in a crack, which means that pest control is not effective. Guests need to be informed upon arrival that the city does not have a good taxi system and taxis will not be available when they are needed rather than the front desk saying that there is nothing they can do. The excellent breakfast is the best point for the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sofia D., We are so sorry that your experience did not match your expectations, but I would like to bring to your attention and the other travelers that our hotel borders a huge park and is surrounded by many trees, which makes the presence of spiders inevitable, not meaning that our pest control is inefficient. We hope that we will be able to welcome you again, so that we can offer you a memorable experience.

S. Business - 10/07/2019 AccorHotels certified review
« perfect as usual »

Parfaite

Deborah Business - 08/07/2019 AccorHotels certified review
« Pleasant »

Great hotel for business, good location close to university. Was surprised at lack of taxis available to get to station with heavy bags.

Rs Business - 05/07/2019 AccorHotels certified review
« No AC in the room. »

Size of the room was okay. There was no AC and the room was very hot and stifling. They gave me a fan, but it did not help. Breakfast is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reinhard S., We are so sad to hear that your experience and comfort were affected by the exceptional climatic conditions and we would like to apologize. We hope that we will be able to welcome you in better conditions upon your next visit. Kindest regards, Dominique Grandjonc, General Manager

Maria M. Business - 03/07/2019 AccorHotels certified review
« The hotel is shabby and in desparate need of updating. »

The service at Reception was very welcoming but after that the experience goes gradually downhill. The room I was in was smelly, the carpets were old and worn (I would not have walked on them without slippers on), the walls were dirty and there was no air conditioning. The service at the bar and restaurant varies but mostly I find the staff a little rude and not very customer orientated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria M., We are very happy that we could make your feel welcome, but are disappointed to hear about your negative experience at Novotel Cergy Pontoise. We can assure you that we make every effort to resolve the issues you described. Despite this experience, we hope we will have another chance to welcome you and share a more positive visite with you! Warmest regards, Dominique G., General Manager

Lee H. Business - 03/07/2019 AccorHotels certified review
« improvement »

The hotel has made improvements recently, the rooms no longer smell of smoke (ventilation system changed?) and there is more staff at Breakfast meaning that the food is always available.

Mathieu S. Business - 03/07/2019 AccorHotels certified review
« No air conditioning »

The location is very convenient but I did not sleep good at all since I had no air con in my room. I’ve tried to open the window but I did not get some fresh air but only insects! I spent a very bad night in there. The rooms have to be reworked

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur S., nous sommes profondément désolés que la canicule ait perturbé la qualité de votre séjour. En effet, si notre système d'air rafraîchi est largement suffisant dans des conditions estivales normales, il peut s'avérer inefficace lors d'épisodes caniculaires exceptionnels. Nous espérons pouvoir vous accueillir de dans de bien meilleures conditions lors de votre prochain séjour !

Anonymous Business - 01/07/2019 AccorHotels certified review

I stay with you on a regular basis and although the room is clean some rooms are a little tired looking. There is also no air conditioning which is a nightmare in the warm summers.

Anonymous Couples - 30/06/2019 AccorHotels certified review
« Correct »

Pas de climatisation

Cr Business - 30/06/2019 AccorHotels certified review
« Tradition »

I've been in this hotel various times some years ago. I only had a short night this time. The hotel is nice and clean, breakfast very good. There is a pool but the weather was bad and I couldn't try it. Typical Novotel, a bit overpriced maybe.

Rossella Business - 24/06/2019 AccorHotels certified review
« Fine but nothing special »

The room was clean and fine. I couldn't sleep well as the pillow has too high. The buffet breakfast is fine but impossible to get a good expresso, better the breakfast at the bar. I was there already once and my data were not recorded

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rossella s., So sorry that your experience did not meet your expectations. Let me take this opportunity to recommend you to book directly on our website accorhotels.com, so that you can 1/earn the points corresponding to your stay, 2/access "onlyon rates" which always grant you with better rates than online travel agencies. By using your Le Club Accorhotels profile, you can inform us about your preferences, so that we can offer you the best possible experience matching your needs. Please do contact me personally if you wish to discuss the matter with me! Kindest regards, Dominique, General Manager

Anonymous Couples - 24/06/2019 AccorHotels certified review
« Overnight stay »

Clean tidy room. Polite helpful staff. Breakfast over priced. Convenient situation for our onward journey.

V. D. Business - 22/06/2019 AccorHotels certified review
« The worse experience with Accor »

I’m spending average 150 nights year with the Accor group hotels in the world. The CERGY Novotel is the worse location I had over the last year. 1) no special attention as Platinum member 2) later arrival in the restaurant , 22:15, the only possibility was to get a restricted menu, even if I the lady at the reception told me that the restaurant was open till 22:20 3) breakfast, long row at the coffee machine, not enough cups 4) third evening, I decided to go to the restaurant, the service was slow and the waiter forgot to order my starter. Very chaotic service 6) long waiting time to check out, because of IT/network issues, even if the check out was very early morning 7) mistake on the invoice, his is it possible to get a breakfast on Sunday June 16 when my arrival was arquons 22:00 they day 8) no coffee machine, no drinks in the mini bar. This are the little privileges I expected as Platinum customer. Last time I came to the Novotel Cergy was about 2 years ago, I spend lots of nights in that hotel before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. V., Thank you for taking the time to tell us about your stay at our property. I cannot express how sorry we feel about your last stay and the way we have dealt with it. Your experience did not meet your expectations by far; please allow me to express my sincerest apologies. Please rest assured that we are taking appropriate measures to prevent future occurrences in the future and we do hope that we will have the opportunity to welcome you again...

Imelda Families - 21/06/2019 AccorHotels certified review
« Room big size »

Room is clean , free parking , room size big

Colin. S. Families - 18/06/2019 AccorHotels certified review
« mr colin s. »

Pretty poor. We booked the hotel due to it having a swimming pool. It was sold, and advertised as having a pool, yet nowhere actually said the pool would be shut until 3rd of june. We paid what we feel is extra to stay here because of this, but feel we wasted our money. Also, our family room for 4 people started off our stay with 4 bath towels, and by the end of our stay 3 days later there were only 2 bath towels left in the room. My wife used the gym, and informed reception that the water had run out in the gym. 2 days later the empty water bottle hadn't been replaced. We know it was the same bottle as every time we passed the gym on our way in or out my wife checked to see if there was water in the gym for her next workout. The pancake maker broke at breakfast on our first morning, and remained broken. The attention to detail by staff was poor, and this really let down the whole experience of staying at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin s., thank you so much for your very detailed and constructive review. I am so sorry that we could not meet your expectations and I can assure you that actions will be taken to improve the quality of our services. I will also contact you by mail in order to offer you a compensation. Kind regards, Dominique, General Manager Novotel Cergy

Peter M. Couples - 17/06/2019 AccorHotels certified review
« Nice stay »

All good, nice room, good service nice staff

Ivan C. Business - 16/06/2019 AccorHotels certified review
« Overall Good »

Overall good. Hotel workers were friendly and helpful.

Richard D. Couples - 16/06/2019 AccorHotels certified review
« Pleasant stay and hotel staff helpful - but room too warm. »

1. Room very warm in summer. Understand difficulty of fitting aircon in this older building, and consequent energy use penalty. Perhaps a pedestal fan could be provided? 2. TV channel guide not working on good quality TV receiver. Had to ask for paper copy at reception.

Kaloyan G. Business - 14/06/2019 AccorHotels certified review
« It was perfect. »

It was very good, excluding the cleanness of the sink's top siphon.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates