Hotel - Novotel Paris Créteil Le Lac
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Novotel Paris Créteil Le Lac Hotel

3.5/5 630 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Hard tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Kayaking (Nearby)
    • Sailing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-24:00
    • Opening hours : Week-end 07:00-24:00

Business services

  • 19 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ESPACE JEAN MONNET9 km / 5.59 mi GENERAL ELECTRICS3 km / 1.88 mi PERNOD1.5 km / 0.93 mi UPEC1 km / 0.62 mi ZA PETITS CARREAUX6 km / 3 mi
ESSILOR1.5 km / 0.93 mi KODAK4 km / 2.49 mi SYSTEME U1 km / 0.63 mi VALEO1.5 km / 0.93 mi

Congress centre

PARIS PORTE MAILLOT20 km / 12.5 mi

Exhibition centre

PARIS PORTE VERSAILLES10 km / 6.25 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.All of our rooms are fully renovated and have natural light, a screen, video projector and free WIFI

Novotel Paris Créteil Le Lac Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LE CLOSEAU 14 m2 2 m 14 6 6 6 0
MONTMESLY 14 m2 2 m 14 6 6 6 0
BRECES 21 m2 2 m 21 8 8 10 10
ECHAT 21 m2 2 m 21 8 8 10 10
LA SOURCE 21 m2 2 m 21 8 8 10 10
LEVRIERE 21 m2 2 m 21 8 8 10 10
MONTAIGUT 21 m2 2 m 21 8 8 10 10
PALAIS 21 m2 2 m 21 8 8 10 10
POMPADOUR 21 m2 2 m 21 8 8 10 10
BOUVET 21 m2 2 m 21 8 8 10 10
HAIES 21 m2 2 m 21 8 8 10 10
MECHES 21 m2 2 m 21 8 8 10 10
ECHAT+PALAIS 42 m2 2 m 42 15 17 20 33
MONTAIGUT+BOUVET 42 m2 2 m 42 15 17 20 33
ECHAT +PALAIS + BRECHES 63 m2 2 m 63 22 25 30 50
MONTAIGUT+BOUVET+LEVRIERE 63 m2 2 m 63 22 25 30 50
MONTAIGUT+BOUVET+LEVRIERE+HAIES 84 m2 2 m 84 29 34 45 66
MONTAIGUT TO MECHES 105 m2 2 m 105 36 42 65 80
MONTAIGUT TO POMPADOUR 126 m2 2 m 126 43 51 80 100
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • WIFI access
    • Video equipment
    • Syndicate rooms
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 111 rooms

Our restaurants and bars

See all our restaurants and bars
3.7/5 AccorHotels Rating 2,242 reviews

Our guest reviews for
Novotel Paris Créteil Le Lac

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 630 reviews
herwigc Business - 07/07/2019 TripAdvisor review
« Service is not to NOVOTEL standards! »

I stay once every 2 months in this hotel as my office is nearby. But this time was really disappointing. Room 320 is in front of the elevators, so you have noise all the time. Nespresso machine in the room was not working. Shower gives a minimal quantity of water. Breakfast at 7am: no bread, no croissants and one of the 2 coffee machines not working... Staff (except Loic from reception) are not interested in their job nor in the welfare of the customers... The night before I was staying in Novotel Birmingham Airport. It is clear that this Novotel in Créteil is rather the Ibis Styles level...

Anonymous Business - 04/07/2019 AccorHotels certified review

Experience was good, but confusing in the beginning. No reception at the entrance, no stuff to ask for check-in. By accident found someone to deal with the check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXANDER W., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Johan Business - 04/07/2019 AccorHotels certified review
« One night business trip in Creteil »

On arrival I was pleasantly surprised by the renovation works done on the entry of the hotel. Last time I stayed in your hotel it was looking different and the new looks are more functional and inline with current expectations. The airconditioning on the room did not work unfortunately and during my stay it was about 36 degrees outside so that was not very convenient. Overall impression how over was good and according to my expectations. It was again a pleasant stay during my business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHAN W., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

GrandTour19906539014 Business - 01/07/2019 TripAdvisor review
« My first and last night in this hotel »

I just stayed here once and for one night, but the experience was bad. I was checked-in prior to arrival. The welcome and handing out of key was quick and easy. But thereafter everything was a mess. The restaurant service was very slow and almost not existing, and the same with the service in the bar. Just to pay for the dinner took 20 minutes! It was very difficult to sleep due to a lot of noise from other guests and from the air-con in the nearby room (my own was turned-off due to the noise). Next morning the breakfast was very bad, due to no service, no clean plates, almost no food left (the service was very slow to refill the food stations).And many of the tables was not cleaned from the previous users. Ordering of a taxi took the involvement of 3 persons in the reception (actually there was none at the reception at around 9:00 AM). This hotel does not have the same level of standard as many other Novotels. I will select another hotel next time.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour GrandTour19906539014, Vous avez gardé un souvenir mitigé de votre séjour dans mon hôtel, et, vous soulignez certaines insuffisances dans la prestation qui vous a été délivrée. J’en suis sincèrement désolé et vous prie d’accepter mes excuses. J’attache beaucoup d’importance à corriger nos erreurs. Vos remarques, transmises à mon équipe, sont pour partie résolues et nous travaillons à ce que notre prestation devienne irréprochable. Nous espérons vous revoir pour que vous puissiez profiter pleinement de votre séjour dans notre établissement, Cordialement, Georges CHRISTOS, Directeur.

Mohamed A. Business - 28/06/2019 AccorHotels certified review
« SLOWEST Check-in ever »

The check in process was absolutely SLOWWWWW !! I had to wait for about 40-45min because at the receiption they were not able to find my booking ! Although I provide booking references, confirmation, confirmation from the hotel on my requested check-in time but it seems all that wasn't enough to grant me the room. Morning next day, the taxis arrangement for people was very messy. We rode into a taxi then we were asked to step out of it. And whenever a taxi was arriving there was a big confusion who should take it and where it's going to. Simply, a table with the guests room number (not destination) would definitely fix this problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed amr fadel A., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Georges CHRISTOS Directeur

Anonymous Business - 20/06/2019 AccorHotels certified review
« Outrageous »

Never had a worse Novotel than this. From room till service in restaurant, everything is substandard. I’d never recommend the hotel to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARCEL B., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely,

Anonymous Business - 14/06/2019 AccorHotels certified review
« Confortable »

Good room, no lake views (but the reservation said it would have). Good service room but the reception telephone was broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LARA R., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Christian P. Families - 09/06/2019 AccorHotels certified review
« Hostellery good, restaurant average at best., to the point that we stopped eating there. »

Very friendly staff, going beyond expectations to satisfy customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTIAN P., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Solo - 20/05/2019 AccorHotels certified review

Bof...!!!

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur O., C’est avec une attention particulière que nous avons pris connaissance de vos commentaires à la suite de votre séjour à Novotel Paris Créteil Le Lac. Nous vous présentons nos excuses pour l’inconvénient rencontré et nous vous remercions d’avoir pris le temps de nous écrire, Nous sommes très soucieux d’offrir des services de qualité à nos clients, pour les améliorer vos commentaires nous sont très précieux. La Direction de l’hôtel a été immédiatement informée de vos remarques. Elle a sensibilisé l’ensemble de son équipe afin d’éviter que la situation ne se reproduise. Malgré cet incident, nous espérons garder votre confiance et restons à votre écoute. Dans l’attente de vous accueillir prochainement dans un hôtel Novotel, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Cordialement, Georges CHRISTOS, Directeur.

S. S. Business - 01/05/2019 AccorHotels certified review

Just one night!

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. S., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Families - 20/04/2019 AccorHotels certified review
« No staff, decrepit rooms, dirty corridors, broken stairs »

There was no one available to help with luggage. There was warning tape blocking the stairs. The sink in the room was clogged. Our view was a parking lot even though the hotel was not at full capacity and a better room could have been given. The room was very old and there was no food or room service available when we tried to order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLIVIA M., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS, General Manager.

Roman Business - 04/03/2019 AccorHotels certified review

I stayed in this hotel twice in two weeks (1st week with booking nr HCTLGMLG, 2nd week with booking nr. HCTLGNLN). The new check-in system with phone and no desk is not guest friendly and it doesn't improve the check-in nor check-out. I want to put my things (ID Card, Gold Member card, booking confirmation) on the desk when I check-in. And at check-out I want to get a print out of the bill, I want to check it and confirm it with my signature instead of just receiving an e-mail. In fact I received a wrong bill per mail and now I need to follow up. This is really a unnecessary hassle. The whole check-in/check-out experience is not good without the desk and just per mobile phone. I also noticed the staff is checking details of my stay on their phone and it takes them ages since they have no overview on the small phone screen. The restaurant in the lobby next to the door is very uninviting and it leaves no space at all for the guests who want to check-in or check-out with their luggage. I see no reason why the restaurant shouldn't be in the breakfast area. The breakfast area was freezing cold the whole first week (CW7). Furthermore the staff is not really friendly. Especially in the 2nd week I was more than disappointed. Already at check-in I asked if I could extend my stay for an additional night because I most likely need to stay 1 night longer. The guy at the check-in (a thin guy with a 3 day beard, can't remember the name) said I should wait until I know for sure that I need to stay one day longer. So the next evening (Tuesday) I went to the front desk where I talked to the same guy to extended one night until Thursday morning. He didn't pay attention and didn't listen and just checked me in again, giving me a new room key, telling me how to log-in to the WiFi and where and when the breakfast was. It turned out the new room key was not for one night longer as the next evening (Wednesday) it wasn't valid. So I went again to the check-in and asked that the renew my room key. The lady at the front desk then said I was ought to check out this morning. So I had to say again that I stay one night longer. She then checked something on her phone and gave me a new key. The next morning (Thursday) I couldn't enter my room after the breakfast. At the front desk where I met another staff member told me I should have checked out on Wednesday already and I can't just stay one night longer and that I need to inform them in advance. I told him the whole story but he didn't understand me and just repeated that I should inform them before I extend my stay. He then asked me to pay a deposit for the extra night befor he can give me a new room key. Since I left my wallet in the room he needed to follow me in the room, then I had to go back to the front desk, pay the deposit and only then I had received a new room key. All of this even though I was checking out of this hotel right afterwards, half an hour later. Now I received twice a bill for the first two nights from Monday to Wednesday but no bill for the extra night from Wednesday to Thursday. Totally and completely incompetent!!! Last but not least, from the comfort, the rooms, the bathroom, the amenities the size of the breakfast buffet this hotel is nothing more than an ibis and never what I expect from a Novotel. I really wonder how this hotel got 4 stars. For what you get it's completely overpriced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROMAN B., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS, General Manager .

Business - 04/03/2019 TripAdvisor review
« ibis disguised as Novotel »

This hotel is just by name and price a Novotel. By service (poor), bathroom (small), amenities (none) and breakfast (small) it's rather an ibis. Though I have to admit the rooms are bigger than in an ibis hotel. But I really wonder how it got it's 4 stars.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for answering our questionnaire. I appreciate the time you took to share the problems you encountered during your stay. Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel. Please be assured, that I will do my utmost to provide an appropriate follow up to your comments. Sincerly , Georges CHRISTOS, General Manager.

Rodrigo Business - 01/03/2019 AccorHotels certified review
« Hotel good. Wrong invoice at check-out »

The hotel is ok. But breakfast was not booked and still charged in the invoice at check-out. Fortunately the corrected invoice was sent and I'm just waiting to get back the money difference

Our hotel has responded to the review
Our hotel has responded to the review

Dear RODRIGO M., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

L. P. Business - 27/02/2019 AccorHotels certified review
« AGREABLE SEJOUR »

TRES BON ACCUEIL, SITUATION AGREABLE AU BORD DU LAC, CHAMBRE EXECUTIVE CORRESPONDANT A MES ATTENTES.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Paris Créteil Le Lac. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Cordialement, Georges CHRISTOS, Directeur.

Anonymous Business - 25/02/2019 AccorHotels certified review
« Not made aware of the construction and dirty, overpriced room »

6 rooms were booked by our Company via Expedia, and it was not mentioned that your hotel was undergoing renovation. I booked a table for dinner for 6 personally at the hotel, and the staff did not inform me that we had to dine in the entrance hall. My room 342 was not clean, bathroom full of hair - I have a Picture, which I unfortunately cannot attach. The check-out procedure and time were terrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIEN B., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ashish Business - 16/02/2019 AccorHotels certified review
« Expect more standard and facilities »

This was my second time stay, considering its wonderful location, some additional facilities like Gym or sauna would be great. Room mini bar just had water this time and Door wasnt getting locked this time, It was reported. on of night next room had lot of noises late night till morning girl and guy was talking knocking and speaking loud and it was loud and clean walls are not so strong to secure peaceful sleep As hotel becoming more of a package tourist stay and less for business purpose , the environment is changing. breakfast area is small and noisy and often at 7 am itself all coffee cups are finished and have to wait long before fresh cups come by. breakfast variety has also gone down from previous time IN general staff always have been courteous and friendly and very supportive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ASHISH G., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ajanthas B. Couples - 28/01/2019 AccorHotels certified review
« Very unfriendly staff »

Ver yunfriednly staff from the gentleman who welcomed us at the reception at arrival in the night to the manager in the restaurant who refused me to give me coffee. I went down to buy 3 coffee and to take away in my room. First he said they don't have coffee to go cups, which was a lie. Then he insitedt that I have to go to my room and call and order the coffee. I have been treated bad and very unfriendly. The same with the receptionist who welcomed us in the night. Very unfriendly and arrogant. Never ever I will come to this hotel again. Even never again to a novotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear . B., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS, General Manager

B. N. Families - 26/01/2019 AccorHotels certified review
« My stay at novotel creteil »

Hello, Thank u for your concern about my stay. I do love staying at Novotel and i love the service. The only thing that bothered me was that it took me toooo long to be able to use the points i had collected for 3 years

Our hotel has responded to the review
Our hotel has responded to the review

Dear n. B., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

V. J. Business - 10/01/2019 AccorHotels certified review
« good »

as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear j. V., Thank you for taking the time to tell us about your experience at the Hôtel Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS Director

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