Hotel - Novotel Massy Palaiseau
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Novotel Massy Palaiseau Hotel

3.5/5 495 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Other sports activities
    • Badminton
    • Boules/petanque
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-00:00
    • Opening hours : Week-end 07:00-00:00

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AGILENT TECH1 km / 0.62 mi ALCATEL LUCENT8 km / 4.97 mi AVNET0.9 km / 0.56 mi CGG VERITAS1 km / 0.62 mi DANONE RESEARCH6 km / 3.73 mi ERICSSON0.35 km / 0.22 mi HEWLETT PACKARD8.3 km / 5.16 mi ORANGE0.1 km / 0.06 mi SAFRAN / SAGEM0.8 km / 0.5 mi SCHNEIDER ELECTRIC1.5 km / 0.93 mi THALES1.5 km / 0.93 mi
ALCATEL0.4 km / 0.25 mi ALSTOM0.5 km / 0.31 mi CARREFOUR0.5 km / 0.31 mi DANONE5 km / 3.11 mi EBSCO5 km / 3.11 mi GENERAL ELECTRIC1.5 km / 0.93 mi OBIANE0.1 km / 0.06 mi RECKITT BENCKISER0.65 km / 0.4 mi SANOFI AVENTIS1.2 km / 0.75 mi SILICA1 km / 0.62 mi

Congress centre

GRAND DOME5 km / 3.11 mi

Exhibition centre

PORTE DE VERSAILLES20 km / 12.43 mi

Your meetings and events

Meeting@Novotel: where meetings equal success. Whatever the type of meeting, better your odds of success with the Novotel network.Our years of experience have let us build a great expertise in meetings organization.Our naturally-lit meeting rooms are ideal for hosting meetings of 10 to 150 people. Combine well-being and efficiency to optimize your working time in rooms which are fully-equipped to meet all requirements.

Novotel Massy Palaiseau Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ADRIATIQUE 45 m2 2 m 30 14 30 20 0
ARAL 25 m2 2 m 0 6 6 0 0
ARCTIQUE 90 m2 2 m 50 40 55 55 38
ARCTIQUE-PACIFIQUE 180 m2 2 m 130 70 100 100 72
ATLANTIQUE 90 m2 2 m 50 40 55 55 38
ATLANTIQUE-ARCTIQUE 180 m2 2 m 130 70 100 100 72
ATLANTIQUE-ARCTIQUE-PACIFIQUE 458 m2 2 m 320 0 346 180 104
BALTIQUE 68 m2 2 m 40 22 30 24 0
EGEE 25 m2 2 m 0 10 10 0 0
PACIFIQUE 90 m2 2 m 50 40 55 55 50
TIMOR 25 m2 2 m 0 10 10 0 0
    • Screen
    • Meeting room
    • WIFI access
    • Video equipment
    • Syndicate rooms
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 147 rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.0/5 AccorHotels Rating 2,379 reviews

Our guest reviews for
Novotel Massy Palaiseau

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 495 reviews
Cristobal Families - 23/04/2019 AccorHotels certified review
« All good except the airco not working. »

We were considering having your hotel as the hotel where we always stay when around Paris. This 6-8 times a year. With the air conditioning not working we most likely won't do it anymore unless cold weather.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. During spring time, we don't put the AC on as the weather changes everyday. We tend to put it on only when the heat starts. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Marc PELLETIER General Manager

Anonymous Business - 20/04/2019 AccorHotels certified review
« convenient location, no gym, no invoice via email, kind of old »

It served it’s purpose; no gym available, bed was making noises, room not very clean, carpet disgusting; was promised an invoice via email which I never received (email address is correct since I received the survey email)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The hotel and especially the rooms will be refurbished next year. During this time, the hotel won't be closed however. As for your invoice, it has been sent to you on April 21st. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER General Manager

Paul Business - 15/04/2019 AccorHotels certified review
« Good business hotel »

Good business hotel / friendly reception staff / rooms are well equipped and clean / bathroom is ok and they have a walk in shower. Staff in the bar and restaurant are friendly and very helpful. Food is in general ok however the menu should offer more choice. breakfast offer is sufficient. Lot of parking is available and reasonable priced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER General Manager

Anonymous Business - 10/04/2019 AccorHotels certified review
« Two nights on business trip »

Receptionist at check-in showed exceptional service standard. Food in restaurant at dinner time a little limited (blackboard display in reception area totally unavailable) and wine by the glass even less (changing menu apparently). Room service breakfast good, but 15 minute window is too long and wasted time in the morning. Room and bedroom/bathroom facilities of very good standard. TV had no English channels but this was fixed once notified to receptionists on second day of stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. E., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. We have also taken into account your remarks in order to improve our service. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Marc PELLETIER General Manager

Minna Business - 03/04/2019 AccorHotels certified review
« Ok experience »

The room was fine - one thing we noticed is that during breakfast the dishes were often finished and e.g. fruit not available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms V., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the issues you encoutered during breakfast. It has been raised to the relevant team so that it doesn't happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER General Manager

Felix H. Business - 28/03/2019 AccorHotels certified review
« Taxi was not ordered, room was not clean, overall renovation status not in line with 4 star hotel »

I encountered two serious issues this time: 1) The room was not clean. I had dirt on the floor and the table was sticky with grease in quite a few areas. 2) I asked to order a taxi in the night. Reception took a note but didn't do anything. I asked again before breakfast to confirm if the taxi was ordered. Reception told me "yes". only after it was too late, the reception called the taxi company again and realized that nobody had called them. I missed an important appointment due to that. I also am convinced, that your hotel requires urgent renovation and is not adequately equipped for a 4 star hotel. The doors, room furniture, hallways, etc. are very old and in bad shape. I will not recommend your hotel further.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please also note that the hotel will be refurbished from September until the end of the 1st trimester 2020. We will be pleased to host you again and show you our brand new bedrooms. We appreciate your sharing your concerns, and have sent you a link to be enrolled in to LeClub Accor Hotels program. One you have opted in, we will credit you 1000 points. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER General Manager

Anonymous Families - 12/03/2019 AccorHotels certified review
« Noisy guests »

Too much noise from a visiting Belgian rugby team - no supervision from team managers, parents or intervention from Novotel staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mclaren, Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that the issue has been raised so that we can improve the room allocation when we have groups. As an apologie, we will credit your LeClub Accor Hotels card with 500 points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER General Manager

Anonymous Business - 25/02/2019 AccorHotels certified review
« Very satisfied »

modern. efficient. clean. professional staff

Our hotel has responded to the review
Our hotel has responded to the review

Madame Munier, Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Massy Palaiseau. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Marc PELLETIER Directeur

Thierry D. S. J. Business - 26/01/2019 AccorHotels certified review
« poor service, old and spartian room, for expensive hotel. »

Quality of service at the restaurant is very poor, not organized and slow. Limited menu with poor food quality. Very old room, with minimum of comfort, service and stuff provided (minium bathroom product and linen, no slippers, ....). However the price of the room remains higher than other Mercure or Novotel Much more pleasant I use to stay in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thierry De Saint J., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Adam B. Business - 24/01/2019 AccorHotels certified review
« Unbelievably bad service and room hygiene. My worst Accor Experience »

The welcome at reception was simply awful. In fact there was no welcome, the receptionist spent 7 minutes on the phone before making eye contact. The room stank of smoke which the cleaning staff had attempted to resolve by leaving the window wide open. Finally, despite written discussion, the incorrect credit card was billed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam B., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Anonymous Business - 13/01/2019 AccorHotels certified review
« Good hotel, good breakfast, good room »

room was comfortable, aside from the WC that is separated from the bath, that I assume shows how old the building is . Anyway the renovated bathroom is nice and I appreciated small comfys like the BT sound system and the free water will stay there again room service and restaurant good, but I o ly had a menu in french...could have asked for english one, but this shoudl really be already there...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER General Manager

Nick H. Families - 28/12/2018 AccorHotels certified review
« Having booked months in advance we were told the hotel was fully booked and we could not stay »

Very poor service. We only found out when we arrived at the hotel that it was over booked and we could not stay. We had had booked and paid months before and were only told when we arrived at the hotel after a very long journey with 2 very tired small children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick H., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Anonymous Business - 25/12/2018 AccorHotels certified review
« Good business hotel »

Good business hotel with friendly staff. Restaurant is offering good food and staff is very helpfull. Hotel has secured parking area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER General Manager

Dk Business - 06/12/2018 AccorHotels certified review
« Nice Business Trip »

Good trip and the fact you could accommodate my colleague at the last minute was appreciated

Anonymous Business - 01/11/2018 AccorHotels certified review
« Another good stay at the Novotel Massy Palaiseau »

It's always nice to be expected and recognised.

Dk Business - 18/10/2018 AccorHotels certified review
« Noisy business trip »

Was ok. Stayed there numerous times and the staff know me but this time there seems to be a bit of a party going on in some rooms at 0230 in the morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear david k., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Know that we have staff at the reczption 24h / 24h, do not hesitate to contact us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Andrew D. Business - 15/10/2018 AccorHotels certified review
« No iron/ironing board »

An iron and ironing board are essential to my accommodation requirements when traveling. I arrived late in the evening (unavoidable due to my travel schedule), and was informed that Irons and ironing boards are not provided in rooms as standard. Upon request I was informed that all of the hotels ironing boards had been given out already and to try again in the morning. In the morning it was the same answer - no irons available. The hotel was acceptable in other areas but without the provision of an iron and ironing board I have no choice but to mark my experience as highly unsatisfactory - I had to attend a very important business meeting the next day with an un-ironed short, looking very unprofessional, which affected my performance in the meeting and it's overall success.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy D., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Julian Business - 05/10/2018 AccorHotels certified review
« Friendly staff; experience familiar; to be predicted as I travel every week »

I travel every week and typically stay in one of the AccorHotels in Massy. In most hotels, this loyalty is acknowledged - with anything from an upgrade to a more personal service at check-in. I never get this at the Novotel ... which means I will always favour one of the other hotels in the chain.

Anonymous Business - 05/10/2018 AccorHotels certified review
« without the expected assistance »

At arrival I have asked about the breakfast, if included or not in the rate ... the answer was not and I just take the coffe in my room ... at departure I discovered that was included... The elevator at departure always full and so I was obliged to take the stars ... No bill was sent in advance to my mail and no paper available at front desk to print my bill...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francesco Mr M., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

David S. Business - 04/10/2018 AccorHotels certified review
« Not a standard i expect from Accor »

Once again despite being a gold member there were no room upgrades; i have stayed multiple times at this novotel and it has never happened; at the mercure nearby it is nearly standard. My A/C didn't work and nothing was done. Nothing done made my membership feel like it was worth anything. Laissez faire attitude from most staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David S., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

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