Novotel Lille Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 833 reviews

Novotel Lille Airport - Image 1
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55 route de Douai, 59810 LESQUIN, France

Description

Hotel extras

  • Fitness room + coaching on Wednesdays

  • Outdoor swimming pool open from May 1 to September 15

  • Free enclosed outdoor parking with wooded park - 16 Tesla superchargers

  • 6243 sq. ft. (580 m²) of lounge area with natural light

  • Book free airport shuttle, 5:30am-10.30pm, Mon-Fri (except public holidays)

Our accommodation(s)

Hotel location

Novotel Lille Airport

55 route de Douai
59810 LESQUIN
France

GPS:50.583764, 3.088417

Telephone
Fax +33 3 20 97 36 12

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

For your business lunches or during leisure time, the N'Café Restaurant, newly renovated in July 2016, serves traditional cuisine. Enjoy our sunny terrace in good weather.

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  833 reviews

TripAdvisor Rating  4.0/5  383 reviews

Disappointed!

Customer review rating 2.5/5

John Couples - Confirmed reviews ALL

Having stayed here a few times on journey from Switzerland to the Eurotunnel, we were disappointed to see that the outside of the building needs a great deal of TLC, both the fabric of the building and the gardens. We were even more disappointed when we were told that the restaurant was not open on a Friday night - there was no indication on the ALL website that this would be the case. If something had been noted on the website, we would probably have opted to have stayed in the nearby Mercure, but perhaps its connected restaurant was also closed. On checkout, there was no-one on hand to check us out, despite numerous employees in the vicinity. The front desk employee had to leave his post for a “comfort break”, but the failure was that none of the other employees were trained to check us out. The staff were trying their best to serve your guests, but local MANAGEMENT has failed to make facilities available, ie the restaurant being closed without any warning on the website and no cover to serve guests when a member of staff had to leave his post. However the general shoddiness of the outside impression of the hotel can only be a head or regional office failure. This is the first time in 15 years of using the Accor branded hotels that I have felt it necessary to rate our experience below 7.

Dear JOHN N., Thank you for taking the time to tell us about your experience at the Novotel Lille Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Reception

Airco not working + breakfast was horrible

Customer review rating 1.5/5

Mohamed E. A. O. Families - Confirmed reviews ALL

Airco wasn't working when called the reception they said it will not be working before summer, we had to keep window open all night with all noises coming from the street. Breakfast was mediocre, broken & dirty glasses

Dear Mohamed El Amine O., Thank you for taking the time to share your feedback following your recent stay at Novotel Lille Airport. We sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. It is regrettable that we were unable to provide a satisfactory solution during your visit. Rest assured, we will address this issue promptly to ensure that all our facilities are fully operational for our guests' comfort. Regarding the breakfast experience, we are sorry to hear that it did not meet your expectations and we will take immediate steps to address these concerns with our team. We appreciate your valuable feedback as it helps us to identify areas for improvement. We hope that you will consider giving us another opportunity to provide you with the excellent service and experience that you deserve. Kind regards, The Reception Team

Very happy

Customer review rating 5.0/5

C S. Couples - Confirmed reviews ALL

2 nights. Rooms really nice, well stocked and lovely view over the pool and garden. The restaurant was closed but we had a lovely meal in the bar.

Madame s., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Lille Aéroport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Cordialement, L'équipe de Réception.

Wonderful stay!

Customer review rating 5.0/5

Jho Families - Confirmed reviews ALL

An upscale airport hotel. Staff are nice and helpful.We enjoyed the variety of breakfast. Surely will come back again.Thank you😊

Dear JOSIE A., We very much appreciate your comments regarding your stay at the Novotel Lille Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception team.

Perfect. Best stopover before Calais-Folkstone, location great.

Customer review rating 5.0/5

Cathy Business - Confirmed reviews ALL

Usual: it was clean, fully functioning and all staff are very pleasant. Although I have to say, that this is a particular favourite. Not a problem for my two little dogs and one cat and I always get a room that is located best for trips back and forth to the car.

Dear CATHERINE S., We very much appreciate your comments regarding your stay at the Novotel Lille Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 186 reviews 9/10 Location
  • 394 reviews 7.4/10 Room
  • 464 reviews 8.7/10 Service
  • 173 reviews 8.1/10 Breakfast
  • 161 reviews 6.9/10 Cleanliness

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