Hotel - Novotel Strasbourg Centre Halles
Novotel Hotel Novotel Hotel

Novotel Strasbourg Centre Halles Hotel

4.0/5 1,204 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-22:30
    • Opening hours : Week-end 12:00-22:30

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ADIDAS6.5 km / 4.04 mi BANQUE POPULAIRE2.5 km / 1.55 mi CAP GEMINI4.8 km / 2.98 mi GENERAL MOTORS10 km / 6.25 mi MARS30 km / 18.75 mi SANOFI AVENTIS4.5 km / 2.8 mi SOCIETE GENERALE1.5 km / 0.93 mi
AFI ESCA50 km / 31.07 mi CAISSE D'EPARGNE1.5 km / 0.93 mi CHRU STRASBOURG4.5 km / 2.8 mi KRONENBOURG2.7 km / 1.68 mi ORANGE1 km / 0.62 mi SIEMENS5.3 km / 3.29 mi

Exhibition centre

PALAIS DES CONGRES4 km / 2.5 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.Our naturally-lit rooms are perfect for holding meetings with 10-100 participants. Facilities include blackout blinds, HD video projector, free WIFI connection, conference kit, paperboard and stereo system.

Novotel Strasbourg Centre Halles Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
NORTH 40 m2 3 m 25 14 25 15 15
EAST 80 m2 3 m 55 30 55 30 25
WEST 120 m2 3 m 75 35 75 45 35
SOUTH 160 m2 3 m 95 40 95 60 45
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Office
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.All rooms at the Hotel Novotel Strasbourg Centre Halles are air-conditioned and measure 269 sq. ft. (25 m²). Choose the Executive Room and enjoy bathrobes, a Nespresso coffee machine and free minibar service.

  • 98 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 38 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Automatic temperature control
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 4,319 reviews

Our guest reviews for
Novotel Strasbourg Centre Halles

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,204 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 17/09/2019 TripAdvisor review
« Good hotel with very unpleasant staff »

The hotel is very well located, close to restaurants, trams, shopping and sightseeing. It is currently under renovation. Considering the kind of average hotel, the disturbance due to the renovation and some very rude staff, € 123 per night was a rip-off. Also, as Accor members, we were treated very badly. The only polite, courteous and friendly person in the hotel was Thomas at the reception. I have posted my review on Accor customer service and have asked for a reply.

Family - 14/09/2019 TripAdvisor review
« Stay with my family »

Overall is average. Reception area is under renovation, significant messy and front desk staff doesn't provide welcome drinks to us. We open the room door, the sofa bed doesn't open, we need to re-set by ourselves because the room is limited place.

Mariam J. Families - 26/08/2019 AccorHotels review
« Nice hotel »

Very nice location The parking cost is high and the bar man was really rude

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariam j., Thank you to have taken the time to leave a feedback. It's a pleasure to know that you have appreciated the location. Actually we are 10 minutes’ walk distance from the Cathedrale and the Petite France. Concerning the parking from the shopping mall, is already one of the cheapest one in Strasbourg. Regarding the Barmaid, we are really sorry that you feel a bad attitude from him. We will share your comments with our team, in order to improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again in Strasbourg. Best regards Eleonora D. Front Desk supervisor

Mrs W. Families - 21/08/2019 AccorHotels review
« Fine but surprised to find the hotel in middle of renovations »

We appreciated the call prior to arrival regarding parking but it was really hard to find our way out of the car park to the hotel. Better signage would be helpful. We were all tired after a long journey and to then arrive at the hotel and find its reception half a building site was very disappointing. The room was fine but very cramped for the 4 of us and poor value overall given breakfast was extra and the building works. This was compared with other accommodation of a similar price in Germany and Austria.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liz W., At first, let me thank you for taking the time to share your experience following your stay in our Hotel. I was really disappointed to read that your experience has not been in keeping with your expectations and I am deeply sorry for that. Our daily motivation is to ensure that all of our guests are completely satisfied with their experience at the Hotel , with the desire to achieve the level of excellence you are entitled to expect. Once again, we would like to thank for your feedback which helps us improve ourselves. We do hope we will have another chance to welcome you soon and give you a better and far more representative image of our service quality. Sincerely, Eleonora D. Front desk Supervisor

Seeneevarssen B. Families - 20/08/2019 AccorHotels review

Novotel is one among our favourite hotels when we are on holidays. The room is tidy, with the basic facilities needed before you start your journey. Coffee, milk etc are made available. The bed is wide enough for a couple to sleep properly and is comfortable. The staff is welcoming and provide the required info which helps in starting the visit of the town. We had a great time in Strasbourg. However I must say that the experience we had in Strasbourg is much much better than that we had in Thailand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danaletchimee B. Ramasawmy, Thank you very much for taking the time to share your feedback regarding your stay with us. It is a pleasure to read your kind words on our attentive team and that you were impressed with our location, close to all amenities, and especially your room and our services. Please, be assured that your comment has been shared with all our teams as this is so rewarding for all of us. We hope to have the pleasure of welcoming you back soon in our hotel. Kind Regards Eleonora D. Front Desk Supervisor

Solo travel - 30/07/2019 TripAdvisor review
« City stopover »

The hotel is well-located, within walking distance of both the station and the old town, inside a big shopping precinct. The room was big and comfortable, check-in and check-out very fast and easy, the personnel very friendly.

R.m.c.l.s. Couples - 27/07/2019 AccorHotels review

Not the best choice in terms of location and also a bit messy at entrance door and lobby because of the refurbishing works going on. But the room was fine, silent and clean.

Becky P. D. R. Families - 12/07/2019 AccorHotels review
« Comfortable »

We were satisfied with the size of the room and its over-all cleanliness. Considering we were triple sharing, we did not feel so cramped up like many other hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariarebecca P., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback, and we thank you for it! We hope to see you soon in Alsace! Best regards, Wissam A. Front Desk Team

Anonymous Business - 08/07/2019 AccorHotels review
« Impersonal, chaotic environment »

Works are in progress for a new lobby. Very unpleasant entrance for the guests, another hotel refurbishment we have to endure while working in Strasbourg. I realised I had no charger for my iPhone and the reception answer was that the hotel does not do it any longer. As I had to go to work early the first morning I had no time to buy a charger before the second day I stayed at the hotel and had no access to my phone for more than 24 hours. I believe chargers should be available at the reception. Another very unpleasant experience. There used to be some charm in meeting familiar faces at the reception desk. The trainees keep changing and the charm is gone. House keeping is supposed to replace tea bags and water offered by the hotel. I didn't have the luxury of such attention. Little things that make up the new face of the hotel which, I'm afraid, is deteriorating. It's only lack of time that is keeping me from looking for a new hotel room for the plenary sessions in Strasbourg. It's been a while colleagues have started leaving your hotel and the hotel does nothing to improve its service. Sorry to say, it was a barely satisfactory stay, only due to the familiarity of the surroundings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicky K., Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. The management team is deeply sorry that your experience did not meet your expectations; please allow them to express their sincerest apologies for your general unsatisfaction. As you have seen, we undertook renovations, that's why you didn't see the hotel in its best appearance, but the end is in sight so if you want to comeback one day you will find a completely new Front Desk and Lobby area! Sincerely yours, Wissam A. Front Desk Team

Joe H. Business - 28/06/2019 AccorHotels review
« Joseph H. »

Hi Can you please send me my receipt for this Hotel stay. Regards Joe

Andyl Couples - 26/06/2019 AccorHotels review
« Decent hotel in good location but let down by breakfast »

Check in was efficient and room pleasant and well equipped and stay was good with the exception of the breakfast experience. I only comment on the breakfast because of the amount of money that is charged for it, it should provide the customer with a good choice and nice environment. The breakfast area looked like a war zone with many uncleared tables and there were many shortages of food in the buffet. The staff were working hard but there were clearly too few to quickly rectify the issues. This was a very poor experience and not good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew L., We would like to thank you for taking time to give us an evaluation! We are sorry to see that your experience didn't meet your expectation and we take in consideration your remarks to improve our service. We hope to see you again at Novotel Strasbourg Centre Halles! Sincerly yours, Wissam A. Front Desk Team

Mohammad A. Couples - 22/06/2019 AccorHotels review
« Professor »

The front desk was generally nice, I say generally because most people are nice, except one man who was rude and arrogant. I want also to draw your attention that the front desk clerk withdrew 200 euros from my credit card for security and said that they would refund my credit card the money. This has not been done until now, I appreciate it very much if they do. My credit card ends with .........7031. Thanks for your cooperation. Sincerely yours, Mohammad A. e-mail: me…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad A., We would like to thank you for taking time to give us an evaluation and to give us a comment! We are sorry for this misadventure, now it is solved. If there is any problem don't hesitate to contact us again! If you wanted to come back in Alsace, we will be glad to welcome you again after the renovation works that will be ending at the end of Summer to make you discover our new area of Reception and Lobby! Sincerly yours, Wissam A. Front Desk Team

1singh Families - 21/06/2019 AccorHotels review
« Excellent location and cheerful service. »

it was short family holiday. Hotel was rightly placed for us to have an excellent Strasbourg experience.

Nicole Families - 19/06/2019 AccorHotels review
« Dirty, dingy, old, in need of updates »

This hotel is pretty dirt and needs to be remodeled. The rooms has dust bunnies all over and is just old and dingy. Kinda grossed me out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole, Thank you for taking the time to tell us about your experience at Novotel Strasbourg Centre Les Halles. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Our hotel is permanently updating. The renovation works at the reception are the best proof. We assure you that we will transfer all the points that you made to the concerned superiors. Our rooms also are cleaned every day and verified by our housekeeper. We follow the standards of the Novotel brand. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you during your next stay here. Sincerely, Egor L Front desk officer

Grant Families - 18/06/2019 AccorHotels review
« A bit satisfied »

The hotel is under renovation so it was a little bit uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are happy to see that you liked your stay at Novotel Strasbourg Centre Halles! Please be informed that our renovation works will be finished at the end of Summer, we will be glad to welcome you again to make you discover our brand new establishment with a new Lobby and Reception! We hope to see you again in Alsace! Sincerly yours, Wissam A. Front Desk Team

Millionmonkey Friends - 15/06/2019 AccorHotels review
« good »

good front desk and the hotel is under the decoration

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yue n., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. We are pleased to see that we could make your stay a positive moment of your life. Hopefully if you pass by Strasbourg next time you would like to stay in our hotel again. We would be happy to welcome you again. Thank you again for sharing your experience. Sincerely, Egor

Ian J. Couples - 28/05/2019 AccorHotels review
« Ok, under reconstruction »

Check in was functionary, room good, air con bad, parking ok. Lift to car park not working and.no assistance with baggage on stairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian J., We are glad to read you global satisfaction regarding your stay with us at the Novotel Strasbourg Centre Halles. We apologize sincerely for the incident with the elevator that we tried to manage as fast as possible. We remain at your disposal, Regards, Cloé S. Assistant Front Office Manager

Lionel Business - 28/05/2019 AccorHotels review
« besoin d'un rafraichissement etd'une meilleure isolation sonore »

molds in the bathroom, windows are not soundproof

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lionel B., Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cloé S. Assistant Front Office Manager

Christine Couples - 28/05/2019 AccorHotels review

Work beeping carried out in the entrance lobby, the bar area was quite small. We were unaware of works being carried out before we arrived.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine H., We thank you for taking the time to evaluate us! We take in consideration your remarks and will do our best to satisfy you for an other stay at Novotel Strasbourg Centre Halles! The renovation work will come to an end at the end of Summer and we would love to welcome you again to make you see the hotel in its best appearance! We hope to see you soon in Alsace, Wissam A. Front Desk Team

Lydia Couples - 27/05/2019 AccorHotels review
« Clean rooms, great location, helpful staff »

The rooms were well clean, except there were days that some items (like tea/ coffee) are not refilled. Staff were friendly and helpful and the location can't get any better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee Lydia H., We are happy to see that you enjoyed your stay at Novotel Strasbourg Centre Halles! We hope to see you again in Alsace, Wissam A. Front Desk Team

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