Novotel Strasbourg Centre Halles 4 stars

Customer review rating (ALL Rating) 4.4/5 1,641 reviews

Novotel Strasbourg Centre Halles - Image 1
Novotel Strasbourg Centre Halles - Image 2
Novotel Strasbourg Centre Halles - Image 3
Novotel Strasbourg Centre Halles - Image 4
Quai Kleber, 67000 STRASBOURG, France

Description

Hotel extras

  • 10 mins' walk from the TGV station and Notre-Dame

  • Family rooms (2 children under 16 years free)

  • In the Place des Halles shopping center

  • Underground public parking at the hotel, via Rue Sevastopol

  • Meeting area for up to 100 people

Our accommodation(s)

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000 STRASBOURG
France

GPS:48.586125, 7.74299

Telephone
Fax +33 3 88 21 50 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ici&là - Restaurant

Our chef creates tasty authentic cuisine in the Ici&là concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

Book

Your meetings and events

Room descriptions and layouts

4 

meeting rooms

From 1 to 100 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,641 reviews

TripAdvisor Rating  4.0/5  1,387 reviews

Horrible, NO AC

TripAdvisor rating 1.0/5

Getaway38821890722 TripAdvisor review

Horrible hotel , They say they have AC but it does NOT WORK , hot has hell. You open the window and you have the crazy people screaming all night. BUYER BE Aware HORRIBLE Place Parking lot is also a nightmare, overall a trash hotel without a working AC

Good location but poor service and quality

Customer review rating 1.5/5

Jakob Couples - Confirmed reviews ALL

The hotel is conveniently located for exploring the old city of Strasbourg on foot. Unfortunately, the quality of the hotel was not up to par for a Novotel on our stay. The rooms are quite run down. The matresses have certainly seen better days, a paint brush would not go amis. While we had booked a double room with a sofa, we were given a twin room with the beds just pushed together and no sofa. Alas, the bedside tables and lamps are fixed to the wall and where now so far away from the bed, that you have to get out of bed to reach the light switch. This was - even though the staff insisted we had been "upgraded", not a suitable alternative to what we had booked. Furthermore, the hotel is supposed to have restaurant/room service and air conditioning. For half of our stay the restaurant was closed for dinner and room service not available. Without that I may as well book a cheaper hotel. The reception tried to recommend other restaurants in the area, but I had payed extra to have this amenity in case of eg bad weather to not have to go outside. Which is exactly what happened. Oh, btw, we still had to make a full deposit for extras for the days where half the payable services were non-existant! The air condition was deactivted and the staff refused to switch it on. One said they never have aircondining before the 15th May, the other reason given was it would get colder again tomorrow anyway and we should just open the window (which is latched and can thus only be opened a tiny bit). But once again, I had deliberately chosen and paid for a hotel with air conditioning, then it is also my choice if I feel it is too hot, which I felt it was. Also don't expect to be able to drink a coffee from a proper cup in your room - at this hotel you only get a paper cup, which is what I may have expected from an Ibis. I frequently stay at Novotels as they mostly offer a sensible level of comfort at a reasonable price, but here I wished I had opted for one of the other hotels in the area, that were even cheaper.

Good stay

Customer review rating 4.5/5

Stefanos M. Business - Confirmed reviews ALL

I was given my usual room on the 8 th floor. It helps to feel at home away from home.

Just across the city center

Customer review rating 4.0/5

Lorenzo Families - Confirmed reviews ALL

Modern, very nice ground floor with reception, bar and restaurant. Spacious rooms with a very nice view on the city center; the parking space just below the hotel is very convenient but it is not cheap. Breakfast was good but there were not so many options; compared to other mercure and novotels there were no Nespresso machines in the rooms nor in the breakfast hall (just plain coffee). Rooms were too hot during the night, and it was not possible to turn the heating down.

Poor customer service

Customer review rating 2.5/5

Cuz Families - Confirmed reviews ALL

Poor customer service. Though website says check in at 2pm., they were arguing that it is only at 3pm and argued that it is available at their website. Not a friendly staff at reception (atleast the one to whom we spoke to)

Dear CHANDRASEKAR N., Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aigul Front desk team

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Other web-users rate our hotel

  • 807 reviews 8.7/10 Location
  • 842 reviews 6/10 Room
  • 735 reviews 8.5/10 Service
  • 16 reviews 8.2/10 WiFi
  • 470 reviews 8.3/10 Breakfast
  • 430 reviews 5/10 Comfort
  • 339 reviews 5.2/10 Cleanliness
  • 238 reviews 6/10 Vibe

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