Hotel - Novotel Strasbourg Centre Halles
Novotel Hotel Novotel Hotel

Novotel Strasbourg Centre Halles Hotel

4.0/5 1,219 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

ADIDAS6.5 km / 4.04 mi BANQUE POPULAIRE2.5 km / 1.55 mi CAP GEMINI4.8 km / 2.98 mi GENERAL MOTORS10 km / 6.25 mi MARS30 km / 18.75 mi SANOFI AVENTIS4.5 km / 2.8 mi SOCIETE GENERALE1.5 km / 0.93 mi
AFI ESCA50 km / 31.07 mi CAISSE D'EPARGNE1.5 km / 0.93 mi CHRU STRASBOURG4.5 km / 2.8 mi KRONENBOURG2.7 km / 1.68 mi ORANGE1 km / 0.62 mi SIEMENS5.3 km / 3.29 mi

Exhibition centre

PALAIS DES CONGRES4 km / 2.5 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.Our naturally-lit rooms are perfect for holding meetings with 10-100 participants. Facilities include blackout blinds, HD video projector, free WIFI connection, conference kit, paperboard and stereo system.

Novotel Strasbourg Centre Halles Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
NORTH 40 m2 3 m 25 14 25 15 15
EAST 80 m2 3 m 55 30 55 30 25
WEST 120 m2 3 m 75 35 75 45 35
SOUTH 160 m2 3 m 95 40 95 60 45
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Office
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.All rooms at the Hotel Novotel Strasbourg Centre Halles are air-conditioned and measure 269 sq. ft. (25 m²). Choose the Executive Room and enjoy bathrobes, a Nespresso coffee machine and free minibar service.

  • 98 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 38 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Automatic temperature control
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 4,430 reviews

Our guest reviews for
Novotel Strasbourg Centre Halles

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,219 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Yaccohen Couples - 02/11/2019 Confirmed reviews AccorHotels
« reception and lobby in renovation. still waiting for my bill over email... »

very good room. bad handling of check out

Maurits B. Families - 25/10/2019 Confirmed reviews AccorHotels

The hotel lobby is under construction and access is uncomfortable, specially when the day-access through the shopping centre is closed. Worse is the parking, shared with the shopping centre. I find myself on a hotel parking space at a level that cannot be reached by lift. There is no driving connection to the level that is served by a lift, so I had to carry all baby stuff and suitcases through a staircase. Accord staff is friendly, so hence the 6 overall scoring.

Maria Families - 24/10/2019 Confirmed reviews AccorHotels
« Great breakfast spread, friendly and helpful staff members »

Staff were very welcoming, especially those at the breakfast area. The breakfast range must be commended, it was amazing. Look forward to the renovation to be completed.

Mr &. M. H. Couples - 18/10/2019 Confirmed reviews AccorHotels
« An OK Stay »

Novotel is a name to go-for whenever we are abroad. Unfortunately the Novotel in Strasbourg is lack of some primary standards. Upon check-in, Novotel expects our creditcard information for guarantee eventhough everything is already paid in advance. We offered to pay in cash if any expenses occur and got refused by the receptionist. Afterwards, we checked in without giving our credit card details. It is hard to use big cash notes in Strassbourg, as 500.- EUR. Shops don't accept it, banks and post office refuse to exchange to smaller notes, and neither Novotel. Finally the Manager of Novotel helped us since it took a while for discussion. We wish Novotel could state about this cash issue on their official website clearly and precisely for the guest. The property seems to out of date, therefore, there is a construction in lobby which are pretty loud and messy. Staffs are friendly, willing to help and greet us anytime we passed through Room is tidy and clean Bed is small compares to Novotel in Saigon (Vietnam) and in Münich (Germany) Bathroom and toilet are separated which is good but again the property are very aged. We wish there is a toilet brush available in room that either me or my husband can use it after "the business". Make-up glass was broken as half in bathroom and turned aside to the wall Fridge was unplugged when we first entered, and even then after plugged in for a day, no cold temperature inside but warm heat. Air conditioner turns on for 30 minutes and automatically shuts down. To turn on again, the same process happens. We slept with windowns opened. No papernotes and pen/pencil in room. As a 4 star hotel, Novotel should have electronic adapter for guests to borrow. We stayed in room 802, Novotel can briefly check if all we wrote above are appropriate. We wish Novotel Strasbourg could improve or at least keep the same standards as other Novotels in Accor group.

Friends getaway - 09/10/2019 TripAdvisor review
« Nightly disturbances from a nightclub »

Within the last three years I stayed in various Novotels in Europe. Until recently, I had no real issues and there were no complaints from my side. However, this time we encoutered some situations that were not acceptable. Independently from being Platinum customer with Le Club Accor, I expect some things not to happen: - Claiming to be a four star upper range hotel, there should be an information up front that the lobby area is currently a construction site. A clever management would also inform customers about a charity run in advance. None of both happened. - From a Novotel I would expect better rooms in general. They are clearly subject to a refurbishment, especially bathrooms providing a annoying smell from the sink. - Rooms that are affected by extremly loud music until 5 am in the morning can not be given to any customer. Corresponding complaints must be treated much more seriously. Of course, this is a central city hotel and some background noise from the street must be accepted. A nightclub next door is something different. Requesting a discount for heavily disturbed night was simply rejected. It is reponsibility of the hotel and blaming it on the town administration is a very cheap excuse. By the way, it would be wise for the reception staff to have some ear plugs available at least. - On the same matter: How can it be that the reception staff states that they are not aware of any noise problem from a night club while explaining a few sentences later, that they are in discussion with the town administration about it?!? This was a blunt lie! Of course, they are aware of the problem. - Giving a room upgrade for the last night and some loyalty points is of course some compensation. But, in the end this was inevitable to allow some peaceful sleep. What do I care if the new room has a Nespresso machine? From my point of view, problems can occur, that's a fact. However, many of them could be avoided by taking appropriate measures beforehand. And if they happen, customers must be treated like what they are: Paying customers! I can not recommend to stay at this hotel while his management is in place.

Tyffany Families - 08/10/2019 Confirmed reviews AccorHotels
« construction, worse house keeping »

it was ok. our room was too small for four people. there was sofa bed for my kids. it was bot ready when we arrive . so i requested to open it , housekeeoing lady make me move the objects and open the sofa bed my self. that is not acceptable from a four star otel. i do not stay in an apartment .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Selen A., Thank you for taking the time to share your experience about your experience at the Novotel Strasbourg Centre Halles.I am sincerely sorry to discover that you were not fully satisfyed about your stay with us. However, how we have already explain during your arrival for space reason the sofa bed for the children is close but ready. Under no circumstances our guests have to make their bed, as all the other Novotel, there's juste protection cover to remove. In any case this action don't have any impact on the quality of our services. Best regards Eleonora D. Front Desk Supervisor

Btc Couples - 30/09/2019 Confirmed reviews AccorHotels
« Construction and confusing to find from parking lot. »

The room we got, the view was really nice. And very convenient close to the old town. Just parking could have been explained better as we went to the mall and ended up asking someone and then the security guards who showed us where. It is not clear how to get to the hotel from the garage. Since we parked 13 first. And construction was a bit a shame. We didn't know about that.

Anonymous Families - 25/09/2019 Confirmed reviews AccorHotels

good location and the staff were nice

Jpk Couples - 23/09/2019 Confirmed reviews AccorHotels
« In need of some attention for a 4 star property »

This property is in need of some serious attention. Although it was good to see that the lobby area was under construction, it would have been good to be notified by the property that this was the case, We likely would have chosen somewhere else to stay due to the significant disruption. Although the room looked good/contemporary at first, after spending some time in the room the scares of age started to show. The carpet had significant staining making the entire room feel unclean. The toilet wobbled and was not securely attached to the floor, the sink drain was nearly 100% clogged and took overnight to drain properly. There was a large, very obvious, hair on the shower wall. Also the noise from running water and flushing toilets would wake us up in the evening - sounded like the whole room was flooding. Not sure how this property can be called a 4 star, it presents like a 2 1/2 star property at best with limited amenities.

Anonymous Business - 20/09/2019 Confirmed reviews AccorHotels
« I was upgraded from IBIS to the NOVOTEL and it was an excellent experience »

Room is bigger, there is a fridge and a safe which is much appreciated. Personnel was very friendly and Professional The wifi seemed less strong, however, that was the only disadvantage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs j., Thank you very much for your stay in our Hotel. We are delighted to know that you had a nice time and that our facility and the services offered were pleasing you. We will check our connection in ordrer to be perfect for your next stay :) Looking forward to welcome you back, we send our best regards Eleonora D. - Front Desk Supervisor

Joan L. Couples - 19/09/2019 Confirmed reviews AccorHotels
« Satisfied, but pity the works »

The hotel's right, but they're downgrading. In the entrance they were of works, but without separating physically of the zones of passage. With the exception of a simple railing. The rest of the stay, sufficiently correct.

Couples - 17/09/2019 TripAdvisor review
« Good hotel with very unpleasant staff »

The hotel is very well located, close to restaurants, trams, shopping and sightseeing. It is currently under renovation. Considering the kind of average hotel, the disturbance due to the renovation and some very rude staff, € 123 per night was a rip-off. Also, as Accor members, we were treated very badly. The only polite, courteous and friendly person in the hotel was Thomas at the reception. I have posted my review on Accor customer service and have asked for a reply.

Family - 14/09/2019 TripAdvisor review
« Stay with my family »

Overall is average. Reception area is under renovation, significant messy and front desk staff doesn't provide welcome drinks to us. We open the room door, the sofa bed doesn't open, we need to re-set by ourselves because the room is limited place.

Mariam J. Families - 26/08/2019 Confirmed reviews AccorHotels
« Nice hotel »

Very nice location The parking cost is high and the bar man was really rude

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariam j., Thank you to have taken the time to leave a feedback. It's a pleasure to know that you have appreciated the location. Actually we are 10 minutes’ walk distance from the Cathedrale and the Petite France. Concerning the parking from the shopping mall, is already one of the cheapest one in Strasbourg. Regarding the Barmaid, we are really sorry that you feel a bad attitude from him. We will share your comments with our team, in order to improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again in Strasbourg. Best regards Eleonora D. Front Desk supervisor

Mrs W. Families - 21/08/2019 Confirmed reviews AccorHotels
« Fine but surprised to find the hotel in middle of renovations »

We appreciated the call prior to arrival regarding parking but it was really hard to find our way out of the car park to the hotel. Better signage would be helpful. We were all tired after a long journey and to then arrive at the hotel and find its reception half a building site was very disappointing. The room was fine but very cramped for the 4 of us and poor value overall given breakfast was extra and the building works. This was compared with other accommodation of a similar price in Germany and Austria.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liz W., At first, let me thank you for taking the time to share your experience following your stay in our Hotel. I was really disappointed to read that your experience has not been in keeping with your expectations and I am deeply sorry for that. Our daily motivation is to ensure that all of our guests are completely satisfied with their experience at the Hotel , with the desire to achieve the level of excellence you are entitled to expect. Once again, we would like to thank for your feedback which helps us improve ourselves. We do hope we will have another chance to welcome you soon and give you a better and far more representative image of our service quality. Sincerely, Eleonora D. Front desk Supervisor

Seeneevarssen B. Families - 20/08/2019 Confirmed reviews AccorHotels

Novotel is one among our favourite hotels when we are on holidays. The room is tidy, with the basic facilities needed before you start your journey. Coffee, milk etc are made available. The bed is wide enough for a couple to sleep properly and is comfortable. The staff is welcoming and provide the required info which helps in starting the visit of the town. We had a great time in Strasbourg. However I must say that the experience we had in Strasbourg is much much better than that we had in Thailand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danaletchimee B. Ramasawmy, Thank you very much for taking the time to share your feedback regarding your stay with us. It is a pleasure to read your kind words on our attentive team and that you were impressed with our location, close to all amenities, and especially your room and our services. Please, be assured that your comment has been shared with all our teams as this is so rewarding for all of us. We hope to have the pleasure of welcoming you back soon in our hotel. Kind Regards Eleonora D. Front Desk Supervisor

Solo travel - 30/07/2019 TripAdvisor review
« City stopover »

The hotel is well-located, within walking distance of both the station and the old town, inside a big shopping precinct. The room was big and comfortable, check-in and check-out very fast and easy, the personnel very friendly.

R.m.c.l.s. Couples - 27/07/2019 Confirmed reviews AccorHotels

Not the best choice in terms of location and also a bit messy at entrance door and lobby because of the refurbishing works going on. But the room was fine, silent and clean.

Becky P. D. R. Families - 12/07/2019 Confirmed reviews AccorHotels
« Comfortable »

We were satisfied with the size of the room and its over-all cleanliness. Considering we were triple sharing, we did not feel so cramped up like many other hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariarebecca P., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback, and we thank you for it! We hope to see you soon in Alsace! Best regards, Wissam A. Front Desk Team

Anonymous Business - 08/07/2019 Confirmed reviews AccorHotels
« Impersonal, chaotic environment »

Works are in progress for a new lobby. Very unpleasant entrance for the guests, another hotel refurbishment we have to endure while working in Strasbourg. I realised I had no charger for my iPhone and the reception answer was that the hotel does not do it any longer. As I had to go to work early the first morning I had no time to buy a charger before the second day I stayed at the hotel and had no access to my phone for more than 24 hours. I believe chargers should be available at the reception. Another very unpleasant experience. There used to be some charm in meeting familiar faces at the reception desk. The trainees keep changing and the charm is gone. House keeping is supposed to replace tea bags and water offered by the hotel. I didn't have the luxury of such attention. Little things that make up the new face of the hotel which, I'm afraid, is deteriorating. It's only lack of time that is keeping me from looking for a new hotel room for the plenary sessions in Strasbourg. It's been a while colleagues have started leaving your hotel and the hotel does nothing to improve its service. Sorry to say, it was a barely satisfactory stay, only due to the familiarity of the surroundings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicky K., Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. The management team is deeply sorry that your experience did not meet your expectations; please allow them to express their sincerest apologies for your general unsatisfaction. As you have seen, we undertook renovations, that's why you didn't see the hotel in its best appearance, but the end is in sight so if you want to comeback one day you will find a completely new Front Desk and Lobby area! Sincerely yours, Wissam A. Front Desk Team

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