NOVOTEL METZ AMNEVILLE 4 stars

Customer review rating (ALL Rating) 4.0/5 1,701 reviews

NOVOTEL METZ AMNEVILLE - Image 1
NOVOTEL METZ AMNEVILLE - Image 2
NOVOTEL METZ AMNEVILLE - Image 3
NOVOTEL METZ AMNEVILLE - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • GREEN KEY certification

  • Near the A4, A31 and Amnéville Recreation Area (Zoo, Walygator, etc.)

  • 7 renovated meeting rooms, 5 of which are modular and automated

  • Terrace, woodland park, unheated outdoor swimming pool

  • On-site restaurant and bar and self-service electric charging stations

Our accommodation(s)

Hotel location

NOVOTEL METZ AMNEVILLE

16 ROUTE DE MAIZIERES LES METZ
57280 HAUCONCOURT
France

GPS:49.217668, 6.171532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Ô Fourneau - Brasserie Maison

A modern take on the traditional French brasserie. We offer simple, high-quality gourmet cuisine—that is regionally inspired—in a relaxed setting.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 70 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,701 reviews

TripAdvisor Rating  3.5/5  203 reviews

Confirm room booking and then bill for another room, never again...

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

My room category was confirmed by email when I made my room reservation. When I asked after arriving at the hotel why I had been given a better room than the one I had booked, I was told that I had received a free upgrade. At the end of the stay I had to pay for the more expensive room. never again!

Dear Mr K., We apologise for the confusion regarding your room category during your recent stay with us. We understand your disappointment and regret that our communication on this matter was not clear. We would like to clarify that the upgrade you received was a complimentary offer from us to enhance your experience with us. However, we sincerely regret any misunderstanding that may have led to incorrect billing at the end of your stay. Furthermore, I am at a loss to explain how this could have happened given that you have a negotiated rate... We appreciate your comments and take this matter very seriously. We will do everything we can to improve our communication procedures and ensure that our guests have a seamless and enjoyable experience throughout their stay. We hope to have the opportunity to welcome you again in the future and to regain your trust by providing a stay that fully meets your expectations. Margaux, member of the Novotel Metz-Amnéville team.

OK

Customer review rating 5.0/5

00…5 Solo - Confirmed reviews ALL

Perfect to my wishes

Dear MARC V., We very much appreciate your comments regarding your stay at the Novotel Metz Amnéville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aicha BEKADDOUR Première de Réception

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The staff were all lovely but the hotel is tired and desperately needs a refurb. Very disappointing

Dear Mrs W., I am sorry to hear that your experience at the hotel did not live up to your expectations. I understand your disappointment with the state of the hotel and the problems you experienced with the bath shower and toilet. Your feedback is valuable to us and will be passed on to our management team for review and improvement. We continually strive to provide a quality service and maintain our facilities in the best possible condition. We hope to have the opportunity to welcome you back in the future and regain your trust. Yours faithfully Margaux, member of the Novotel Metz-Amnéville team.

Good

TripAdvisor rating 4.0/5

DawnDancer Couples - TripAdvisor review

Just for one night on way to Austria. Really big room comfy bed hot water We did not attempt to eat or drink as bar very small and restaurant closed. We arrived at 8pm. So we headed to the local Italian across the road which was lovely 30 euros a head. Receptionist when arrived was lovely and efficient considering we were a coach load

Is this a Novotel?

Customer review rating 1.5/5

Kris Couples - Confirmed reviews ALL

The hotel service and infrastructure was well below the average Novotel standard. Not well maintained, the executive room had the smell of a former smokers room and was not very clean. Also breakfast did not live up to the usual Novotel standard. Plenty of staff around, but we didn’t really feel welcome…

Dear M. V., I am sorry to hear that your experience did not live up to your expectations. I would like to assure you that this is not representative of our usual standards of service and quality. Your feedback is valuable to us and we will look carefully at your concerns to ensure we improve our service. We sincerely apologise for the problems encountered, including the smell in your room and the quality of breakfast. We take your comments very seriously and hope that we will have the opportunity to earn your trust again in the future. Please do not hesitate to contact us directly if you would like to discuss your experience in more detail. Yours faithfully. Margaux, Novotel Metz-Amnéville team member.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 517 reviews 9.3/10 Location
  • 1,285 reviews 5.2/10 Room
  • 926 reviews 7.7/10 Service
  • 15 reviews 5.3/10 WiFi
  • 555 reviews 7.3/10 Breakfast
  • 508 reviews 4.1/10 Cleanliness
  • 350 reviews 4.1/10 Vibe
  • 268 reviews 4.7/10 Amenities

Powered by Trustyou

Our other establishments nearby