Hotel - Novotel Antwerpen
Novotel Hotel Novotel Hotel

Novotel Antwerpen Hotel

3.5/5 636 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Automatic air control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutique Gourmande

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Tennis  (Nearby)
    • Clay tennis court
    • Grass tennis court
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Basketball facilities (Nearby)
    • Boules/petanque
    • Football (Nearby)
    • Jogging track (Nearby)
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-12:00
    • Opening hours : Week-end 06:00-12:00
  • Snack & beverage machine

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AHLERS1 km / 0.62 mi ATLAS COPCO15 km / 9.32 mi CARGOTEC5 km / 3.11 mi ECU-LINE1 km / 0.62 mi EUROPORTS5 km / 3.11 mi FIAT/NEWHOLLAND2 km / 1.24 mi KATOENNATIE0.5 km / 0.31 mi MSC5 km / 3.11 mi P&O Ports12.1 km / 7.52 mi SIEMENS15 km / 9.32 mi Total11.5 km / 7.15 mi
ARCELOR MITTAL2 km / 1.24 mi BASF15 km / 9.32 mi CNH2.2 km / 1.37 mi EDS0.5 km / 0.31 mi EVONIK15 km / 9.32 mi General Motors7.4 km / 4.6 mi LANXESS15 km / 9.32 mi Opel7.4 km / 4.6 mi SEATRADE5 km / 3.11 mi STORK5 km / 3.11 mi VSFT7.4 km / 4.6 mi

Congress centre

HEIZEL55 km / 34.38 mi

Exhibition centre

Antwerp Expo8 km / 4.97 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.This hotel features premier meeting rooms in the port of Antwerp, ideal for conferences and a variety of events. The staff provides proactive service, and the facilities include audiovisual equipment and free WiFi.

Novotel Antwerpen Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
HAMBURG 2 35 m2 3 m 20 11 12 17 0
HAMBURG 1 70 m2 3 m 50 19 20 24 0
SINGAPORE 70 m2 3 m 0 19 0 0 24
HAMBURG 1+2 105 m2 3 m 100 27 52 40 40
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Video equipment
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 120 rooms

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 2,565 reviews

Our guest reviews for
Novotel Antwerpen

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 636 reviews
Peter Families - 11/06/2019 AccorHotels certified review
« Excellent stay »

Very friendly and helpful staff. Comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for letting us know how satisfied you were with your recent stay. We are delighted your experience met all your expectations; thank you for commenting on our comfortable rooms and for recognising our team's excellent service. A message of satisfaction from a recent guest is always an incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back again in the future. Best wishes, Steven Hameeuw, General Manager

Anonymous Families - 01/06/2019 AccorHotels certified review
« Positive »

All fine, very positive. Just one comment - there were a lot of flies flying in the breakfast buffet area and sitting on food. Please install an insect repellent or UV light.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to review your stay. We appreciate your kind review and positive reply overall. We regret the inconvenience you experienced and have taken note of your suggestions to improve. Your complete comfort is most important to us and we thank you for the feedback. We do hope to be able to welcome you back soon. Best regards, Steven Hameeuw, General Manager

Matt Families - 31/05/2019 AccorHotels certified review
« Great overnight stay at Novotel Antwerpen Nord »

Got a great nights sleep in a clean and spacious room, where they had thoughtfully provided two single beds for our children. Hotel was located in an industrial area, and being the weekend was very quiet, which was ideally for us. There was a great range of food for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt. Thank you for this review about your pleasant stay at Hotel Novotel Antwerpen. We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback on our rooms and quiet location, as well as our services and food offerings. We understand how important an excellent night’s rest is for all our guests and are pleased we were able to meet your expectations in this regard. What more can we say than to thank you for your appreciation. We look forward to welcoming you back on your next stay with us! Best wishes, Steven Hameeuw, General Manager

Seb Business - 31/05/2019 AccorHotels certified review
« Staff were very good , but the Hotel carpet looked dirty. »

Otherwise everything is Ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seb, Thank you for taking the time to share your experience with us. We appreciate your kind words towards our team as it encourages us to continue to maintain the high standards of service we set ourselves. Our hotel holds hygiene in high regard; as such we do carry out daily cleaning and ask that guests make us aware of any shortcomings so that we may have these immediately addressed. We have taken note of your comments and passed them to the housekeeping manager. We are otherwise happy that the rest of your stay was pleasant. We hope to see you again in the future. Best wishes, Steven Hameeuw, General Manager

Thierry D. Business - 30/05/2019 AccorHotels certified review
« Medium »

I stayed at the hotel on 21/5 and 28/5. I 've been going to this hotel since years. Unfortunately the quality level has been dropping since then. The corridors are old and the floorcarpets are old and dirty. The elevator was not working and they admitted it was out for a while already. The breakfast room was dirty .. There were flies everywhere on the food. While eating I saw the dust on the bottom of the closets. The worse moment was when I got to the bar for my free drink (as accor member). The bartender was already not very sympathetic when he saw it was a free drink. He took a glass that had been just put into water and that was not dry (at all) and didn't look very hygienic. When I asked (politely) if I could get a dry, clean glass he started to mutter and then took a clean glass but added ice and then (I still don't know why) started shaking the glass with his full hand on the top of the glass (talking about hygiene .. :-( ) before handling it over to me.

Donna Families - 21/05/2019 AccorHotels certified review
« Great »

Perfect thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna, Thank you for the perfect review. It's great to know we were able to deliver such a memorable experience! It would be a pleasure to welcome you again on a future occasion. Best regards, Steven Hameeuw, General Manager

Mike Business - 13/05/2019 AccorHotels certified review
« Best way to stay at the harbor »

I am always staying there, when I have business in the harbor area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you for sending us this comment. It is always a pleasure to welcome returning guests, we would like to thank you for choosing to come back and visit us again. We are glad that you were satisfied with our hotel. I look forward to seeing you on a future visit. Warm regards, Steven Hameeuw, General Manager

R. Business - 10/05/2019 AccorHotels certified review
« Way to old! »

Unacceptable to be a Novotel with such old rooms! Friendly staff that’s why I put 2

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., Thank you for taking the time to share your experience with us. We are disappointed to hear that you found our standards to be below those expected of us and regret that our hotel's decor was not to your liking. While we do carry out works whenever necessary to keep our rooms and overall facilities well maintained, we have noted your comments. Nevertheless, we appreciate your recognition of our team's excellent service, we will pass this along to them. We look forward to welcoming you back again in the future. Kind regards, Steven Hameeuw, General Manager

W. Families - 07/05/2019 AccorHotels certified review
« Friendly and helpful staff. »

Overall, a good experience. My son and I enjoyed the hotel and the very friendly staff. Our only issue was the fact that breakfast ends at 10:30 on the weekend! 11:00 would be better and more inline with other hotels weekend times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W., Thank you for taking the time to review your stay with us. Our hotel aims to provide a memorable experience and we appreciate your recognition of our team's friendly service and will pass this along to them. We understand your comment about our breakfast hours and we will take your suggestion into consideration. Nevertheless, we are glad you enjoyed the rest of your stay. We look forward to welcoming you again. Best regards, Steven Hameeuw, General Manager

George V. Couples - 30/04/2019 AccorHotels certified review
« Hotel is in need of updating »

Disappointing Lift out of service. Although service lift at back of hotel was available Hair drier not working (loaned one from reception Bathroom was very scruffy Carpets in stair well were threadbare in places Seating in bar area was extremely worn Food in restaurant was good and staff helpful Overall not what you expect from Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, Thanks for taking the time to post feedback about your stay at our hotel. We are disappointed to hear that you found our standards to be below those expected of us. Indeed, one of our lifts was out of service for routine maintenance. The safety of our guests is a priority and such service is an unavoidable necessity that should have been better explained. Please accept our sincere apologies for the inconvenience. Regarding our hotel condition, we assure you that all the rooms are thoroughly checked and regularly updated before the guests arrive. Nevertheless, we have taken a note of your remarks. Despite this, we are pleased to hear that you enjoyed our tasty dishes and the pleasant service provided by our staff. We hope to see you again in the future. Best wishes, Steven Hameeuw, General Manager

Sesi Families - 29/04/2019 AccorHotels certified review
« Polite, patience and excellent hospitality »

The reception desk and staff were very helpful, answered all questions. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your positive review of our hotel. Our hotel aims to provide a memorable experience and we are delighted that we were able to exceed your expectations. We appreciate your recognition of our team's excellent service, we will pass this along to them. We look forward to welcoming you back on your next stay with us. Best wishes, Steven Hameeuw, General Manager

Robert G. Business - 28/04/2019 AccorHotels certified review
« Old, dirty hotel »

The first room I was given was dirty and had not been vacuumed. The second room was better but not by much. Everything in the hotel seems old. The walls were dirty, carpet was worn out, furniture was shabby. The WIFI didn't connect in my room and the internet cable was not plugged into anything. The breakfast area had dirty floors and very little selection by the time I arrived (no scrambled eggs). All in all, not a very good hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert. Thank you for taking the time to share your experience with us. We are disappointed to hear that you found our standards to be below those expected of us and regret that our hotel's decor was not to your liking. We would like to clarify that we do check the hotel rooms daily. Had we known about any additional issues with your room, we would have been pleased to move you to another or, if available, have our housekeeping team clean your room a second time. Our team is always eager to be of assistance. We are very sorry to hear of the matter concerning the internet connection that day. We will do our best to make sure this will not happen in the future. We would like to believe that our breakfast buffet offers a varied selection of quality dishes that is served in a clean, pleasant atmosphere; we regret that you were not completely satisfied in this respect. Despite the bitter experience, we do hope to be able to welcome you back for a more pleasant stay in the future. Kindest regards, Steven Hameeuw, General Manager

Gaye D. Families - 28/04/2019 AccorHotels certified review
« Nice hotel with free parking »

Nice hotel with free parking, clean room, nice staff, good choices at buffet breakfast. The next tram station is 1km away. You can park your car at P+R Kinepolis & take tram or bus to the city center. Adults & kids over 6 pay 3€ each per way. At a Mercure hotel, I got free welcome drinks as a silver member but I didn’t get them here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaye, Thank you for taking the time to share your review. It was a pleasure to receive your positive feedback regarding our convenient location and on-site parking. Indeed, although we are not located directly in the city center, our hotel is easily accessible via the highway and a tram that can quickly take you to the center. We are also glad to know that you enjoyed our breakfast buffet. We have taken note of your comments regarding the complementary drinks and shared them with the relevant department. Nevertheless, we hope you enjoyed the rest of your stay. We look forward to seeing you again. Best wishes, Steven Hameeuw, General Manager

Shantanudas Families - 24/04/2019 AccorHotels certified review
« Stay in Antwerp Nord »

Decent. Missed the swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for sharing your feedback with us. We hope that everything met your expectations during your stay. Please be sure to ask reception for anything that could make your next stay with us a more comfortable one. We are sorry that you did not get to enjoy the swimming pool during your stay, however please note that we will be opening it soon once the weather is better. We hope that you may get to enjoy the pool on your next visit with us. We hope to be able to see you again in the future. Kindest regards, Steven Hameeuw, General Manager

Mike Families - 22/04/2019 AccorHotels certified review
« Clean, smart and easy! »

Nice clean smart hotel. Good breakfast, easy access to motorway. Quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike,<br> <br> Please accept our sincere thanks for these positive comments about Hotel Novotel Antwerpen.<br><br>We are thrilled to know that our breakfast, location and overall amenities were to your liking.<br> <br> We look forward to seeing you and your family on a future occasion.<br>Kind regards,<br> <br> Steven Hameeuw, General Manager

Anonymous Couples - 17/04/2019 AccorHotels certified review

Staff are friendly, very helpful, great location! Great room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest,<br> <br> Thank you so much for this kind review.<br> <br> We are thrilled to know that you enjoyed your stay with us! Your positive feedback will inspire our team to continue pursuing excellence in all that we do. Thank you once again.<br> <br> We hope that you will return in the future. Best regards,<br> <br> Steven Hameeuw, General Manager

Business - 06/04/2019 TripAdvisor review
« Ok, but don't plan on eating »

I am an Accor Platinum member so I have extensive first hand knowledge of a lot of Novotels. This one is the worst by far. The hotel is in a good location for my work but I think it's time for a change. Two things particularly stand out. Firstly the room is dominated by the TV. It's a 50 plus inches and is slap bang in the middle of the wall. I couldn't open my bag on the stand, and couldn't use my laptop on the desk without banging the bottom of the TV. Secondly, the restaurant. I went for dinner at 2120 and there were less than a third of the tables occupied. There was a barman and two restaurant staff on duty. Tables had not been cleared from previous customers, and had to be done so for me. Next came the wait for a menu. It took so long that I went and got a drink from the bar and was back at the table before it arrived. The menu arrived at 2130 and I ordered straight away, as I'd read it at the bar while I was waiting. By 2200 with nothing in sight I asked the waiter where my food was. It's coming was the reply. A couple of minutes later he came over to ask me what I'd ordered. Not a good sign. By 2215 I'd had enough of waiting so I cancelled the order. It's too late to eat by now. A few minutes later the food arrived. Hang on, hadn't I just cancelled it? The waiter's attitude was that he'd done me a favour by rushing my food out and couldn't understand why I sent it away. No word of an apology. I would like to say that this is a one off in the restaurant, but my work colleague was similarly unimpressed with the service, and I have seen it nearly this bad before. I shudder to think what it would be like if the restaurant was busy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for leaving such a detailed feedback about your recent visit. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. We regret that you didn't inform us about the issue you encountered in your room. Our team are always available and ready to help with any issues or concerns you may have and they would have been very happy to take immediate action to solve it. The satisfaction of our guests is one of our top priorities and I would like to thank you for bringing this unpleasant experience to our attention. Please rest assured that I have taken the necessary measures to carry out corrective training with our team members at the restaurant. We hope to have the opportunity to welcome you back on a future visit. Best regards, Steven Hameeuw, General Manager

Eugen Business - 04/04/2019 AccorHotels certified review
« Dirty bed with dirty clothes from prvious guest »

The room was &quot;simulated&quot; to be clean. However after I got shower and was undressed and was going to sleep I moved occasionaly pilow and have seen some few old dirty clothes from previous geust. That means, the room was not cleaned and bed clothes were not changed at all !!! Not a nice experience, to be honest. On the reception the didnt want to belive me, then were gone with me and asked isnt yours clothes? :o An then as it was evident the clothes obviously couldnt even theoreticaly fit to me, then; Oh je, Oh je, our appologies. But to be honest how needs such appologies?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eugen,<br> <br> Thank you for taking time to share your recent experience.<br> <br> While no apology can go back in time and fix this situation, we still would like to sincerely apologize for this less than pleasant experience. Please know that we have addressed this matter with our team to ensure that it will not happen again. Your feedback is very useful to us and we educate our team members about good and bad service.<br> <br> Despite this, we hope that you will give us another chance in the future. Best regards,<br> <br> Steven Hameeuw, General Manager

Paul T. Friends - 03/04/2019 AccorHotels certified review
« Mr Paul T. »

Booked this hotel for a stay for my daughter and friend - they were both delighted with the stay! Special thanks to Greg for reassurance of their safe arrival. You now have two more converts to the Accor group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul,<br> <br> Thank you for your valuable feedback and excellent rating.<br> <br> We are delighted to know that your daughter and her friend enjoyed their stay and we sure will let Greg know you appreciated his kind hospitality. <br>Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.<br> <br> We hope to welcome you back in the future<br>Best Regards,<br> <br> Steven Hameeuw, General Manager

Solo travel - 01/04/2019 TripAdvisor review
« Value for money »

Nothing to do in the area of the hotel, but a good place for a night's sleep. Clean, modern rooms and friendly staff - the receptionist who checked me in was especially welcoming, as were all the other staff I spoke with.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noobie99, Thank you for your perfect rating of our hotel. We are delighted that you found our hotel to be of such great value, and we appreciate our kind mention of our team members. We do our best to ensure that guests feel welcome and have the best experience possible. It would be a pleasure to welcome you back for another pleasant stay. Our best regards, Steven Hameeuw, General Manager

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