Hotel - Novotel São Paulo Morumbi
Novotel Hotel Novotel Hotel

Novotel São Paulo Morumbi Hotel

4.0/5 1,235 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Kids' Club for children aged 0 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Relax and recharge your batteries with massages and treatments from Espaço Corpo e Saúde
  • Services for children
    • Kids' Club for children aged 0 to 12 years
    • Outdoor playground for children

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 20 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Come and discover our feijoada at the 365 restaurant on Wednesdays and Saturdays. We also have live music on Saturdays and a kids' area.

Hotel location

Companies and event centres nearby

Company

ACCENTURE3.9 km / 2.42 mi BAYER3.8 km / 2.36 mi CARGILL2.8 km / 1.74 mi MICROSOFT2.8 km / 1.74 mi NOVARTIS3.9 km / 2.42 mi SANOFI AVENTIS0.9 km / 0.56 mi UNILEVER0.7 km / 0.43 mi
AMBEV6.9 km / 4.29 mi BUNGE5.2 km / 3.23 mi CARREFOUR0.5 km / 0.31 mi NESTLE3 km / 1.86 mi PFIZER3.7 km / 2.3 mi SANTANDER7.9 km / 4.91 mi VALEO0.9 km / 0.56 mi

Exhibition centre

TRANSAMERICA EXPO7.5 km / 4.66 mi WTC GOLDEN HALL2.5 km / 1.55 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have given us in-depth knowledge of event organization. We have modular rooms that can be adapted to your event's needs.

Novotel São Paulo Morumbi Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GRASSE 25 m2 3 m 0 0 10 0 0
LILLE 25 m2 3 m 0 0 10 0 0
LYON 25 m2 3 m 10 10 10 10 0
NIMES 25 m2 3 m 10 10 10 10 0
TOULOUSE 25 m2 3 m 0 0 10 0 0
MONTPELIER 25 m2 3 m 10 10 10 10 0
SALAS 50M² 50 m2 3 m 30 20 20 20 0
SALAS 75M² 75 m2 3 m 40 30 25 25 0
AVIGNON 78 m2 3 m 60 30 30 35 0
BORDEAUX 78 m2 3 m 60 30 30 35 0
CANNES 78 m2 3 m 60 30 30 35 0
DIJON 78 m2 3 m 60 30 30 35 0
MARSEILLE 78 m2 3 m 60 30 30 35 0
NICE 78 m2 3 m 60 30 30 35 0
ORLÉANS 78 m2 3 m 60 30 30 35 0
PARIS 78 m2 3 m 60 30 30 35 0
SALAS 78M² 78 m2 3 m 60 25 30 30 0
SALAS 156M² 156 m2 3 m 150 40 80 80 0
SALAS 234M² 234 m2 3 m 200 50 140 140 0
SALAS 312M² 312 m2 3 m 300 90 200 200 0
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • Podium
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 190 rooms
  • 100% non-smoking hotel
  • 56 family rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.4/5 AccorHotels Rating 9,417 reviews

Our guest reviews for
Novotel São Paulo Morumbi

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,235 reviews
Ernie Couples - 14/08/2019 AccorHotels review

Our experience was very positive. The hotel staff met our needs as they arose. Everyone was friendly and helpful. The condition of the rooms and accommodations were very good. Everything appeared to be well maintained. If we were to return we would once again consider the Novotel São Paulo Morumbi. The only downside was addressing customary amenities with your guests. For example, we in the United States use facecloths for use in the showers and bath. Recognizing the customs of your attending guests and equipping their rooms with what would be customary is an area that could be improved. To be fair, we did not ask for facecloths because we brought our own knowing that they would probably not be available in our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Earl C., We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Customer Experience

Carol B. Families - 13/08/2019 AccorHotels review
« Excelente hotel, awful restaurant »

We enjoyed a lormt the spaces, specially the playarea and the room. But we had a really bad time having dinner at the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Carolina, We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Customer Experience

Evan Couples - 13/08/2019 AccorHotels review
« Nice accommodations with poor dining experience »

The overall experience was fine -- the bed was comfortable and the shower was powerful and hot, but the restaurant was very disappointing. My wife ordered the picanha burger and I ordered the club sandwich, but the problems started before the food even came out. We were the only ones in the restaurant, and the drinks tooknearly 20 minutes to be prepared, and when my drink did finally come out, they got the order wrong. Then when the burger came out, they also had messed up that order, forgetting to take off the bacon as was requested. There were no Napkins on the table and my club sandwich was soggy and bland. The burger was very difficult to eat, being cooked extremely well, making for a tough hard to chew and digest meat. Also, the bun was very stale -- it did not set a good tone for the rest of the stay, but other than the restaurant disappointing us with poor service and bad food, everything else in the hotel was up to par.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evan, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Customer Experience

Eky M. Business - 03/08/2019 AccorHotels review
« Flexibility and communicative team »

Friendly and helpful hotel team during my stay. The team also welcoming me very well and keep update on the communication about my inquiry

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eky, We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Customer Experience

Artur S. Families - 29/07/2019 AccorHotels review
« Very clean, good facilities but staff needs more training »

The rooms were great: comfortable and clean. The not so great experience came from the service provided at the restaurant during dinner and with front desk at checkout (checkin was great!). At the restaurant it would take several minutes for someone to come at our table even with us being the only guests at that time on our first night. I tried ordering wine but the waitress never came back to our table until she brought the food (I gave up ordering wine by then). On the second night, it took the waiter 20 mins to bring 2 bottles of water (he clearly forgot about it). During checkout, there was a (wrong) charge for a bottle of water from the mini bar. I explained that I brought the water from the outside and even the brand was different than the one offered. The staff said I would have to give then a handwritten declaration that I didn't get the water from the mini bar and sign it: it was a R$5.00 charge in a bill of more than R$2.00,00. It was the first time I had to write something like that for a mistake from the hotel. The staff never gave me my printed bill not showed me a statement for my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artur, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Customer Experience

Alicia M. Families - 25/07/2019 AccorHotels review
« Unmanaged »

It was nice, but very disorderly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alicia, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Customer Experience

Leila Business - 23/07/2019 AccorHotels review
« enjoyed »

it was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leila, We very much appreciate your comments regarding your stay at the Novotel SP Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Customer Experience

Ernani Business - 21/07/2019 AccorHotels review
« Excellent hotel and customer experience »

Hotel is great, big rooms, enough space to stay for few days. This was not my first stay here and I had a great "welcome page" when I came in the room and I found a sweets as a welcome gift with a personal welcome card hand made. Thanks for this cozy "Hello".

Our hotel has responded to the review
Our hotel has responded to the review

Olá Ernani, É sempre maravilhoso receber retornos positivos de nossos hóspedes. Obrigado por compartilhar experiência sua conosco! Saiba que toda nossa equipe sente prazer em proporcionar momentos memoráveis em nosso hotel. Esperamos sempre continuar recebendo-lhe e superando suas expectativas cada vez mais! Um abraço de toda a equipe do Novotel SP Morumbi! Vitor Alex Coordenador de Recepção e Qualidade

S. B. Families - 18/07/2019 AccorHotels review
« Great! »

The staff and accommodations were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shelia, We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vitor Alex Customer Experience

Anonymous Business - 15/07/2019 AccorHotels review
« Great Business Stay »

It was a typical business stay. The front end staff were so nice. They provided me some water and were helpful when a representative from my company called to make sure I found the correct Taxi. They went out of their way to help. I feel very comfortable in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen, We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vitor Alex Customer Experience

Rafael Business - 08/07/2019 AccorHotels review
« Great location at a great price »

I really like the hotel, it's new, and the the price is very good. The only things that are NOT fantastic is the room size (although the furniture in my room this time was much better than in the past, where the furniture was too big for the room) and the gym which is very tight if you want to do more than use the machines. The food in the mornings was just OK (the pao de queijo and croissants were not fresh), but the evening restaurant food was good (so were the drinks).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafael, We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Customer Experience

Axel M. Business - 01/07/2019 AccorHotels review
« the room was dirty and the service was bad »

I spent 17 days in this hotel, and my room was dirty. the cleaning and maintenance was not properly done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Axel, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Customer Experience

Anonymous Business - 28/06/2019 AccorHotels review
« Smooth Stay, Helpful Front Desk »

It was indeed a great experience-not only cozy, neat room, inviting lobby and patio, but also helpful people. I actually left my cellphone on a TAXI. A lady from the front desk made calls and magically recovered my phone in an hour. I truly feel grateful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xiangfu S., We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vitor Alex

Ricky Business - 21/06/2019 AccorHotels review
« Very good and the staff was helpful »

it was a good experience and the food was great . Staff was helpful although a few of them did not understand English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricky, We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vitor Alex

Rafael A. Business - 06/06/2019 AccorHotels review
« Better than the last time »

It was better than the last time, not so crowded and cleaner the open spaces

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafael, We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vitor Alex Customer Experience Manager

Karyn B. Couples - 04/06/2019 AccorHotels review
« Incredible hotel and your role staff »

The best experience that we could imagine. Amazing, everything was clean and so prepared to receive us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karyn, We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vitor Alex Front Desk and Customer Experience Manager

David J. Business - 30/05/2019 AccorHotels review
« Not what I expected at all »

I asked for a Queen bed, Early checkin, and Breakfast included. I got Early checkin only.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to tell us about your experience at the Novotel SP Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your reservation was made by the agency in a room with 2 beds without breakfast and as we were full, rooms with a queen size was sold. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vitor Alex

Sergio B. Business - 29/05/2019 AccorHotels review
« Good, but can be better »

The shower was really weak. The water flow looked like the hotel was saving water for the future. The room keys made me come back twice to get one that would work. There is also a suggestion about the gym, which is keep an eye on maintenance. Some of the equipment is broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergio, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vitor Alex Front Desk & Customer Experience Manager

Rodney F. Business - 27/05/2019 AccorHotels review
« technical director »

muito boa

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Rodney, Agradecemos a sua avaliação sobre sua estada no Novotel São Paulo Morumbi, é um prazer receber seu feedback. Esperamos recebê-lo em breve! Cordialmente. Vitor Alex Coordenador de Recepção

Rodrigo O. Business - 20/05/2019 AccorHotels review
« Great experience. »

The room is very confortable, the breakfast was great , with options in bread and fruits.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Rodrigo, Agradecemos os seus comentários sobre sua estada no Novotel São Paulo Morumbi. É um prazer receber seu feedback, já compartilhamos os seus comentários com toda a equipe . Tenha certeza que seus apontamentos servirão de motivação para buscarmos sempre a excelência de nossos serviços. Mais uma vez agradeço por nos avaliar e esperamos recebê-lo em breve! Cordialmente. Vitor Alex - Coordenador de Recepção

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