Novotel Abidjan 4 stars

Customer review rating (ALL Rating) 3.9/5 427 reviews

Novotel Abidjan - Image 1
Novotel Abidjan - Image 2
Novotel Abidjan - Image 3
Novotel Abidjan - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Hotel in the Plateau district, meeting rooms

  • Bar and restaurant offering international cuisine, tapas and cocktails.

  • Well-being area with fitness center and outdoor pool

  • Comfortable and spacious bedrooms with WIFI

  • Near the Palais des Congrès and Abidjan Cathedral

Our accommodation(s)

Hotel location

Novotel Abidjan

10 Avenue du General de Gaulle, Plateau, 01 BP 3718
3718 ABIDJAN
Ivory Coast

GPS:5.316425, -4.016372

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

N'Restaurant

The Côté Lagune restaurant offers a delicious breakfast buffet, as well as a large variety of tasty dishes prepared with top-quality products at lunchtime and dinner.

Book

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  427 reviews

TripAdvisor Rating  4.0/5  678 reviews

Certificate of excellence 2023

Very good

Customer review rating 4.5/5

Arcin G. Business - Confirmed reviews ALL

The experience was amazing, the staff were absolutely engaging and extremely help. The management went the extra mile. And last not the least, the room and food was top class. I would strongly recommend that venue for your stay in Ivory Coast.

Dear Seblet Arcin Maupassant G., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GORE GUEST RELATION MANAGER

Disappointing

Customer review rating 1.5/5

Roddy Business - Confirmed reviews ALL

From the beginning, so much to improve : > 45mns to check in : only 2 members of staff facing 20 people wishing to check in... > no indication on the website of how to check in my colleagues for whom I had reserved a room...so whilst I was able to check in online, no instructions for the other 2 rooms as how to do it... > no staff to indicate that another document ( for the authorities ) was necessary to those waiting which could save time > only 2 treadmills in the gym : every morning, people were waiting > at least 4 treadmills needed, minimum...and machines not working due to faulty electric cables > pool needed a good clean, signs of algae > room was shabby, especially the bathroom, poor finishing and signs of mould > surprised to discover curdled milk at breakfast...which asks the question whether the cold chain is respected for other food... > 30mns to check out, 1 room having been charged twice...the people at the reception need to be given training in i) how to welcome guests and ii) how to use the system, they seem lost and very slow > staff in restaurant friendly All in all a very disappointing stay.

Dear Rodney G., Thank you for taking the time to tell us about your experience at the Novotel Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GORE

GOOD STAY

Customer review rating 4.5/5

Emmanuel Business - Confirmed reviews ALL

Very quiet and nice place, Personal very kind and helpful...

Dear Emmanuel F., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LYNDA GORE GUEST RELATION MANAGER

Needs a really big update

TripAdvisor rating 1.0/5

Fabul0us TripAdvisor review

The African Cup was on so everywhere was booked found a room at the Novotel it was very very dated and expensive but everywhere was. The pool was heavily stained and the decking around was extremely dangerous with holes and metal trim hanging off. The staff were untrained and 9 out of 10 orders for drinks or food was wrong. Spoke to the manager who gave the impression he was aware but did nothing about it. The heat lamps over the buffet food need a really good clean. The hotel its self was clean. I wouldn’t stay here again though.

Horrible facilities...arrogant GM

Customer review rating 0.5/5

Olubunmi M. Friends - Confirmed reviews ALL

A group of us came to Abidjan to watch a few of the Afcon games. A couple of us had booked suites since October. Upon our arrival, the individual at the reception desk politely tried to usher us to another room, non suite. I sensed there might be an issue so I refused and mentioned I would wait till my suite was ready. After about another 40mins they eventually mentioned that there were no suites available. To compensate they offered me a regular room at regular rates. I explained to them that, that was not compensation and asked to speak to their manager. After a few minutes, Jeffrey FAYAD pops out. One would assume that the first thing he would do was apologise for his alleged 4* hotel not providing me the suite I paid for. But instead, in an extremely condersending and rude manner he offered to put me up in a suite that was still being renovated and was currently leaking. Things got heated as he seemed more interested in expressing his opinion instead of resolving my issues...mainly me not having access to a suite i PAID FOR! Fortunately the front desk manager was able to listen, and offer appropriate compensation for services not provided. She also made the extra effort with in sending some complimentary fruits and cheese to our room. That was kind of her and i appreciate her efforts. But even with all this the hotel was in a state. The room was aged, dirty and mouldy. The air-conditioning kept breaking down as well. It was horrible. Gym was in bad condition and pool tiles were discoloured. The final straw was the lift we were in dropping half a floor whilst we were in it. We left a day earlier and the refused to refund me for my last day as they said it was prepaid. I plan to dispute the while stay with my credit card company. I really hope the management of Novotel take a long hard look at this location. The facilities and current general manager are not befitting of your global brand.

Dear Olubunmi M., Thank you for taking the time to tell us about your experience at the Novotel Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LYNDA GORE GUEST RELATION MANAGER

In partnership with TripAdvisor

Other web-users rate our hotel

  • 103 reviews 8.6/10 Location
  • 230 reviews 6.1/10 Room
  • 435 reviews 7.9/10 Service
  • 51 reviews 4.6/10 WiFi
  • 86 reviews 5.5/10 Comfort
  • 75 reviews 6.2/10 Cleanliness
  • 69 reviews 5.4/10 Amenities
  • 56 reviews 8.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby