Hotel - Mercure Hotel Aachen Europaplatz
Mercure Hotel Mercure Hotel

Mercure Hotel Aachen Europaplatz

4.0/5 540 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • DUSSELDORF (Paying)
    • KOELN (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Well-being  (Nearby)
    • Hammam (Nearby)
    • Jacuzzi nearby
    • Massage nearby
    • Sauna nearby
    • Solarium nearby
  • Outdoor playground for children
  • Golf course 18 holes  (Nearby)
  • Clay tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 06:00-23:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BOMBARDIER0.8 km / 0.5 mi P30.2 km / 0.12 mi Stadtwerke Aachen AG0 km / 0 mi
Gruenenthal13 km / 8.08 mi Philips2 km / 1.24 mi ZENTIS0.8 km / 0.5 mi

Congress centre

EUROGRESS2 km / 1.25 mi Technologiezentrun0.2 km / 0.12 mi

Exhibition centre

EUREGIO4 km / 2.49 mi

Your meetings and events

The multifunctional event area at the Mercure Aachen Europaplatz can be used for business events and private functions with up to 250 guests: The 6 conference rooms offer state-of-the art-technologyincluding free WIFI and can be adjusted and combined as needed. Plenty of natural light ensures a pleasant atmosphere. Your guests will appreciate the contemporary comfort and attentive serviceat our hotel. You can count on our professional support when planning, organizing and hosting your event. We will of course take into account all of your requirements.

Mercure Hotel Aachen Europaplatz Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ELISENBRUNNEN-NEPTUNBRUNNEN 100 m2 3 m 85 35 25 58 50
FISCHPÜDDELCHEN 21 m2 2 m 10 6 6 4 0
HOTMANNSPIEF 42 m2 2 m 25 16 12 20 20
HÜHNERDIEB 42 m2 2 m 25 16 12 20 20
KARLSBRUNNEN-KUGELBRUNNEN 100 m2 3 m 85 35 30 58 50
PUPPENBRUNNEN 100 m2 3 m 85 35 30 58 50
PUPPENBRUNNEN - ELISENBRUNNEN 200 m2 3 m 150 50 0 130 90
PUPPENBRUNNEN - KUGELBRUNNEN 250 m2 3 m 200 0 0 140 110
PUPPENBRUNNEN - NEPTUNBRUNNEN 150 m2 3 m 120 50 40 85 80
PUPPENBRUNNEN - KARLSBRUNNEN 300 m2 3 m 280 0 0 180 120
    • Screen
    • Flipchart
    • Auditorium
    • Soundproof
    • TV with VCR
    • Meeting room
    • Video camera
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 119 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 2,541 reviews

Our guest reviews for
Mercure Hotel Aachen Europaplatz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 540 reviews
C H. Friends - 06/05/2019 AccorHotels certified review
« Very good hotel »

This hotel is a very good example in the Mercure brand. The rooms are always good and comfortable with a wide range of facilities. The food in the restaurant is always very high quality. My only complaint with this visit is my restaurant table reservation which I booked months in advance was not actioned. It was only luck that there was a spare table available. This is not good enough service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Davida Business - 27/04/2019 AccorHotels certified review
« Good option near city centre, be aware of added costs... »

Excellent staff, service and room. Added cost for parking was 13%, add to the VAT it tops 30& !! Not in the congested city center of Aachen so why the charge for parking?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Anonymous Business - 26/04/2019 AccorHotels certified review
« nice environment but bad bed and noisy »

very nice garden, nice bathroom, but bed was too hard and uncomfortable because of the synthetic mattress. I also had the pleasure to be informed by regular noises when my neighbors were going to the toilets in the night. The evening buffet was also of average quality. But breakfast was good. And warm welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Melissa Schöffers Front Office Manager

Anonymous Families - 23/04/2019 AccorHotels certified review

it was great stay, a bit disappointed that i was not offered an upgrade. but would definitely stay there again. The room though was spacious enough but the view over the parking lot was not the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Anonymous Couples - 22/04/2019 AccorHotels certified review
« Super »

Super Hotel,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Katie S. Couples - 22/04/2019 AccorHotels certified review
« Nice staff, nice pool area, bed not so comfy »

Hotel is a little away from centre, but this was known when booking . We were given twin beds, which weee xtremely uncomfortable. Staff however could not have been more helpful and welcoming .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Martin Business - 10/04/2019 AccorHotels certified review
« good hotel nice breakfast good position »

good hotel nice breakfast good position

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin W., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate that you especially enjoyed our breakfast buffet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Aachen Europaplatz

claudiomurri Couples - 10/04/2019 TripAdvisor review
« Nice quiet stay in the outskirts of a beautiful city »

The hotel looks a bit dated on the outside, but it has all the comforts of a 4 stars hotel. Nice rooms, excellent restaurant, welcoming staff and ample parking. It is not too far from the center, which we reached on foot, and it's very close to an interesting modern art museum and to the city Spa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you very much for your nice note. We hope to see you again soon. Best regards, Melissa Schöffers Front Office Manager

Dagmar D. Business - 27/03/2019 AccorHotels certified review
« Very Good »

Very happy about the room, service and breakfast. One minor point was the heating, it was too warm during the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Pete P. Couples - 19/03/2019 AccorHotels certified review
« Thank you for a pleasant stay »

We really enjoyed the location and hotel. Please pass my big thanks to m's. Mignon Ndombasi (I think that is her name). She provided us with exceptional service in the cafe when I came to ask her for help. Vielen danke

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Ucruz Business - 16/03/2019 AccorHotels certified review
« towels should be change »

the hotel is nice and clean. The only thing should be change is their towels, their towels were cleaned but has been used I guess for years, they really have to invest into new towels. The rest are OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We are looking for a better solution regarding our towels. Sincerely, Melissa Schöffers Front Office Manager

W. Business - 19/02/2019 AccorHotels certified review
« surprisingly good accommodation »

My first Impression was that I was booked in a rotten hotel, but at a second glance I could see its Beauty. Nice warm welcome, very competent, nice and very service and customer oriented support during my stay in the Restaurant. I will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To read that you saw the Beauty behind the so old building is so lovely to read! Thank you. Thank you again for sharing your great experience, and we hope your next visit will be as pleasant as the previous one. We are very looking Forward to it! Sincerely, Simone Fey

Abdel Couples - 21/01/2019 AccorHotels certified review
« Super »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Nathan N Couples - 18/01/2019 TripAdvisor review
« The hotel provided excellent service »

Thank you for having us! What a great stay!! The staff (waiters, receptionists, barmaids) was very kind, friendly, and provided excellent customer service! The room was quite big and the bed was very comfortable.I would highly recommend this Mercure hotel Aschen Europaplatz.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for your nice note. We hope to see you again soon! Best regards, Melissa Schöffers Front Office Manager

Rose O. E. Couples - 03/01/2019 AccorHotels certified review
« Very nice Hotel »

Very nice Hotel, convenient access from both Motoyway and theCity of Aachen. Reception staffd all friendly and helpful, made sure tht Ihad the accessibl room I asked for and that it was what I needed. Only one small problem; the Restaurant staff tried to charge us for drinks that were covered by a free voucher which I received as a Accor Card Holder.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Melissa Schöffers Front Office Manager

D F. Families - 21/12/2018 AccorHotels certified review
« A great hotel with friendly staff »

The rooms were very comfy and clean. The staff were very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Jorge N. O. Couples - 18/12/2018 AccorHotels certified review
« Fantastic wedding anniversary in Aachen »

It all started when we reached the city and arrived at the hotel to be greeted by the reception with congratulations for our anniversary. Once we got to the room we found an attention from the hotel personnel to make our stay more comfortable and to celebrate. The hotel is nicely situated and the personnel is very kind. The hotel stay and the breakfast were enchanting. Thank you all for the wonderful experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jorge Nunez O., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Schöffers Front Office Manager

J H. Friends - 18/12/2018 AccorHotels certified review
« Short stay for Christmas Market »

This hotel from the outside is nothing special but don't let this put you off. The rooms and the dining area are well kept and really nice and clean. The staff are top class, very helpful and pleasant. The breakfast is good with plenty of choice. The Hotels location is a 25 minute walk or a 5 minute bus - ride to the Xmas Market.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Michael B. Friends - 17/12/2018 AccorHotels certified review
« Nice modern hotel with a comfortable stay. »

Rooms was a good size and spotlessly clean, beds very comfortable. Hotel staff very friendly and spoke very good English. Breakfast very varied and tasty. Only downsides, not in the nicest of locations and a bit expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Business - 11/12/2018 TripAdvisor review
« Welcoming staff as usual »

Spent a very good night, the staff was nice, the room was perfectly clean, the bed is comfortable.Pity that there is no blanket, only a quilt.I took the dinner included but it lasted a little bit too long this time.

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