Hotel - Mercure Hotel Aachen Europaplatz
Mercure Hotel Mercure Hotel

Mercure Hotel Aachen Europaplatz

4.0/5 569 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • DUSSELDORF (Paying)
    • KOELN (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Well-being  (Nearby)
    • Hammam (Nearby)
    • Jacuzzi nearby
    • Massage nearby
    • Sauna nearby
    • Solarium nearby
  • Outdoor playground for children
  • Golf course 18 holes  (Nearby)
  • Clay tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 06:00-23:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BOMBARDIER0.8 km / 0.5 mi P30.2 km / 0.12 mi Stadtwerke Aachen AG0 km / 0 mi
Gruenenthal13 km / 8.08 mi Philips2 km / 1.24 mi ZENTIS0.8 km / 0.5 mi

Congress centre

EUROGRESS2 km / 1.25 mi Technologiezentrun0.2 km / 0.12 mi

Exhibition centre

EUREGIO4 km / 2.49 mi

Your meetings and events

The multifunctional event area at the Mercure Aachen Europaplatz can be used for business events and private functions with up to 250 guests: The 6 conference rooms offer state-of-the art-technologyincluding free WIFI and can be adjusted and combined as needed. Plenty of natural light ensures a pleasant atmosphere. Your guests will appreciate the contemporary comfort and attentive serviceat our hotel. You can count on our professional support when planning, organizing and hosting your event. We will of course take into account all of your requirements.

Mercure Hotel Aachen Europaplatz Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FISCHPÜDDELCHEN 21 m2 2 m 10 6 6 4 0
HOTMANNSPIEF 42 m2 2 m 25 16 12 20 20
HÜHNERDIEB 42 m2 2 m 25 16 12 20 20
ELISENBRUNNEN-NEPTUNBRUNNEN 100 m2 3 m 85 35 25 58 50
KARLSBRUNNEN-KUGELBRUNNEN 100 m2 3 m 85 35 30 58 50
PUPPENBRUNNEN 100 m2 3 m 85 35 30 58 50
PUPPENBRUNNEN - NEPTUNBRUNNEN 150 m2 3 m 120 50 40 85 80
PUPPENBRUNNEN - ELISENBRUNNEN 200 m2 3 m 150 50 0 130 90
PUPPENBRUNNEN - KUGELBRUNNEN 250 m2 3 m 200 0 0 140 110
PUPPENBRUNNEN - KARLSBRUNNEN 300 m2 3 m 280 0 0 180 120
    • Screen
    • Flipchart
    • Auditorium
    • Soundproof
    • TV with VCR
    • Meeting room
    • Video camera
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobilityAll 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 10/night).

  • 119 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 family rooms
  • 4 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • RJ 11 outlet
    • Minibar
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 2,775 reviews

Our guest reviews for
Mercure Hotel Aachen Europaplatz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 569 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Roel Couples - 09/09/2019 AccorHotels review
« Good place for a short stay in Aachen »

The hotel is a bit out of the city centre but still doable by foot. A big plus is the private parkingspace for a moderate price and they serve a great breakfast. Staff is professionall and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raoul B., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Family - 08/09/2019 TripAdvisor review
« More a 3 star hotel »

Cleanliness was poor. I have found webspiders on the walls.On the other hand, excellent reception staff, verry polite and helpfull. As a conclusion, not a 4 stars hotel, more a 3 stars one.Needs refurbishements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian D, thank you very much for letting us know how you felt during your stay. We are deeply sorry that your room wasn´t well cleaned and I can promise you that this isn´t our standard. We already dicussed this matter with our external company and we ourselves will put this matter on top of the list. Thank you for sharing it. Your kind words about the reception team will be forwarded and we do appreciate it a lot! Thank you once again for staying with us and do hope to see you soon again in Aachen. Kind regards Simone Fey Guest Relation

Anonymous Business - 05/09/2019 AccorHotels review
« Very comfortable stay »

I was at a conference and I was very happy and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moira N., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. We especially appreciate that you felt welcome and the wonderful Feedback regarding our Team and the Service Quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Paul M. Friends - 03/09/2019 AccorHotels review
« A very enjoyable stay but I now see that I was not given the rooms I had booked. »

Hotel staff were very efficient and friendly. The restaurant was good with very good service. However, I had booked two privilege rooms with double beds but the rooms had single beds without the extras I had paid for ...… VIP bathroom etc and newspapers free of charge in the room. The hotel was very busy and given my own busy schedule I did not question the discrepancy. On inspection of my invoice I was charged for 3 days parking, which should have been included within the Privelege room rate. I have all the documentation which supports my observations. I presume that hotel management will read this review and I trust that I will be compensated as soon as possible ( you have my e-mail address).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will send you a personal E-Mail to solve this matter as quickly as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simone Fey Guest Relation

freddiewelzel Solo travel - 01/09/2019 TripAdvisor review
« best place to stay in aachen »

I stayed a number of times at the Mercure Hotel in Aachen/Europaplatz. From my point of view it is the best place to stay in Aachen. The hotel is very comfortable, quiet, very good managed, good food and the staff always made me very welcome and I always feel as being treated as a VIP

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Wetzel, thank you so much for your positive Feedback. it seems like we have made a fan! :) It gives us great joy to read that you feel welcome and have a good time. We will send your Feedback to the whole staff. Hope to see you very soon again! best wishes from Aachen Simone Fey

Marko Business - 31/08/2019 AccorHotels review
« Everything is much better than 1 year ago »

Step in shower, quite speed internet, spacey room, fridge and must admit for first time in 10 years i had a change to use outdoor swimming poll(30 degree in Aachen). Stuff polite as always. Really the best service in this price range. Keep doing like this

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marko Z., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Anonymous Business - 30/08/2019 AccorHotels review
« quiet and clean hotel »

Enjoyable, like quiet countryside surroundings. Good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pekka S., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Scott Families - 30/08/2019 AccorHotels review
« As needed »

Hotel staff and breakfast were excellent. Really helpful staff on the desk both evening and morning. Evening meal was not very good though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott M., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Elena Families - 28/08/2019 AccorHotels review
« VACANZA »

NICE STAYING BY YOUR HOTEL. ONLY A PROBLEM. INSTEAD OF TWO BOOKED ROOMS, ONLY ONE WAS AVAILABLE. LUCKILY THE STAFF HAD ONE MORE FREE AND WE GOT IT WITHOUT PROBLEMS

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luigi N., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Anonymous Friends - 23/08/2019 AccorHotels review
« Very Comfortable Visit »

The staff were extremely polite and welcoming The hotel room was very cosy and was on the quiet side as I had requested All in all, my experience was a positive one and I would stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adesola O., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Roger B. Couples - 22/08/2019 AccorHotels review
« Overnight stay in Aachen »

A very pleasant overnight stay on our way home from Hungary. It had been a very hard day driving and the comfort of the hotel, the friendliness of the staff and the quality of both our evening meal and breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger B., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Jennifer Families - 13/08/2019 AccorHotels review
« Lovely clean hotel »

We stayed with our two daughters and booked two adjoining rooms. We found the hotel to be really clean and comfortable. The staff were very friendly and helpful. We had a lovely stay, the rooms and bed were so comfortable and really were so very clean. We stayed for three nights and it was a great end to our holiday. Thank you :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer S., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Guest Relation

G R. Families - 07/08/2019 AccorHotels review
« A very enjoyable stay with good service. »

On checking in we were given a courteous reception & good information about the hotel services and local tourist guidance, which was helpful. The food and service at the restaurant & bar was good and we also made use of the pool facilities - good also to see table tennis there too! Overall it was a great experience. The only issue was with the room cleaning service knocking quite early (8.15am) on our day of departure. Admittedly we had not put a ‘Do Not Disturb’ sign on the door but, had not anticipated a need for room cleaning on a check out date, especially having up to 12pm before leaving.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gail R., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also do apologise for the early knocking on your check out day. I already have informed out Housekeeping staff about it and we will take sensitive care about it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Kind regards, Simone Fey Guest Relations

Anonymous Couples - 05/08/2019 AccorHotels review

Alles ok

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Q., haben Sie recht herzlichen Dank für Ihr tolles Feedback! Mit herzlichen Grüßen aus Aachen Simone Fey Guest Relations

Wh Couples - 05/08/2019 AccorHotels review
« Loved it! »

Lovely service at the reception. It was also great to have a free car park with multiple entry. lovely room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wesam A., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Allan Couples - 14/07/2019 AccorHotels review
« Good service and excellent staff »

2nd time at this hotel and both times have been excellent. Good breakfast and comfortable beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., thank you so much for your positive Feedback regarding your second stay at our Hotel. We very much appreciate it and gave your comments already to the whole Team! :) It is nice to have a new fan and we do hope to see you back at our Hotel very soon. Take care. Sincerely, Simone Fey Guest Relation

Dr P. Couples - 12/07/2019 AccorHotels review
« Stop off on way to Austria »

Comfortable room good facility helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. N., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. Thank you again for your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Olivier C. Business - 28/06/2019 AccorHotels review
« One night stay »

I know this hotel to go there twice a year, when there are more places in the city center. I recommend half board. Very good sauce of the entry that compensated for the lack of taste of mozzarella. The fish was perfect and the dessert very good. The coffee was very kindly offered to me. A small suggestion: put 2 staff instead of one, for checkout between 7h30 and 8h30.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier C., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also take the mentioned issues to our staff and will discuss a Chance to be more sufficient. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey

Manuela C. Business - 19/06/2019 AccorHotels review

The best Mercure so far! Wonderful staff, pet friendly and excellent restaurant. Excellent breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuela C., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey

David R. Couples - 07/06/2019 AccorHotels review
« Good, But Bar Outrageously Expensive. »

Clean and tidy hotel. Nice. Bar prices are outrageous or I was overcharged. £18 for a beer and small glass of wine.

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