Hotel - Mercure Hotel Aachen Europaplatz
Mercure Hotel Mercure Hotel

Mercure Hotel Aachen Europaplatz

4.0/5 558 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • DUSSELDORF (Paying)
    • KOELN (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Well-being  (Nearby)
    • Hammam (Nearby)
    • Jacuzzi nearby
    • Massage nearby
    • Sauna nearby
    • Solarium nearby
  • Outdoor playground for children
  • Golf course 18 holes  (Nearby)
  • Clay tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 06:00-23:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BOMBARDIER0.8 km / 0.5 mi P30.2 km / 0.12 mi Stadtwerke Aachen AG0 km / 0 mi
Gruenenthal13 km / 8.08 mi Philips2 km / 1.24 mi ZENTIS0.8 km / 0.5 mi

Congress centre

EUROGRESS2 km / 1.25 mi Technologiezentrun0.2 km / 0.12 mi

Exhibition centre

EUREGIO4 km / 2.49 mi

Your meetings and events

The multifunctional event area at the Mercure Aachen Europaplatz can be used for business events and private functions with up to 250 guests: The 6 conference rooms offer state-of-the art-technologyincluding free WIFI and can be adjusted and combined as needed. Plenty of natural light ensures a pleasant atmosphere. Your guests will appreciate the contemporary comfort and attentive serviceat our hotel. You can count on our professional support when planning, organizing and hosting your event. We will of course take into account all of your requirements.

Mercure Hotel Aachen Europaplatz Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FISCHPÜDDELCHEN 21 m2 2 m 10 6 6 4 0
HOTMANNSPIEF 42 m2 2 m 25 16 12 20 20
HÜHNERDIEB 42 m2 2 m 25 16 12 20 20
ELISENBRUNNEN-NEPTUNBRUNNEN 100 m2 3 m 85 35 25 58 50
KARLSBRUNNEN-KUGELBRUNNEN 100 m2 3 m 85 35 30 58 50
PUPPENBRUNNEN 100 m2 3 m 85 35 30 58 50
PUPPENBRUNNEN - NEPTUNBRUNNEN 150 m2 3 m 120 50 40 85 80
PUPPENBRUNNEN - ELISENBRUNNEN 200 m2 3 m 150 50 0 130 90
PUPPENBRUNNEN - KUGELBRUNNEN 250 m2 3 m 200 0 0 140 110
PUPPENBRUNNEN - KARLSBRUNNEN 300 m2 3 m 280 0 0 180 120
    • Screen
    • Flipchart
    • Auditorium
    • Soundproof
    • TV with VCR
    • Meeting room
    • Video camera
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobilityAll 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 10/night).

  • 119 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 family rooms
  • 4 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • RJ 11 outlet
    • Minibar
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 2,721 reviews

Our guest reviews for
Mercure Hotel Aachen Europaplatz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 558 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Jennifer Families - 13/08/2019 AccorHotels review
« Lovely clean hotel »

We stayed with our two daughters and booked two adjoining rooms. We found the hotel to be really clean and comfortable. The staff were very friendly and helpful. We had a lovely stay, the rooms and bed were so comfortable and really were so very clean. We stayed for three nights and it was a great end to our holiday. Thank you :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer S., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Guest Relation

G R. Families - 07/08/2019 AccorHotels review
« A very enjoyable stay with good service. »

On checking in we were given a courteous reception & good information about the hotel services and local tourist guidance, which was helpful. The food and service at the restaurant & bar was good and we also made use of the pool facilities - good also to see table tennis there too! Overall it was a great experience. The only issue was with the room cleaning service knocking quite early (8.15am) on our day of departure. Admittedly we had not put a ‘Do Not Disturb’ sign on the door but, had not anticipated a need for room cleaning on a check out date, especially having up to 12pm before leaving.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gail R., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also do apologise for the early knocking on your check out day. I already have informed out Housekeeping staff about it and we will take sensitive care about it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Kind regards, Simone Fey Guest Relations

Anonymous Couples - 05/08/2019 AccorHotels review

Alles ok

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Q., haben Sie recht herzlichen Dank für Ihr tolles Feedback! Mit herzlichen Grüßen aus Aachen Simone Fey Guest Relations

Wh Couples - 05/08/2019 AccorHotels review
« Loved it! »

Lovely service at the reception. It was also great to have a free car park with multiple entry. lovely room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wesam A., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Allan Couples - 14/07/2019 AccorHotels review
« Good service and excellent staff »

2nd time at this hotel and both times have been excellent. Good breakfast and comfortable beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., thank you so much for your positive Feedback regarding your second stay at our Hotel. We very much appreciate it and gave your comments already to the whole Team! :) It is nice to have a new fan and we do hope to see you back at our Hotel very soon. Take care. Sincerely, Simone Fey Guest Relation

Dr P. Couples - 12/07/2019 AccorHotels review
« Stop off on way to Austria »

Comfortable room good facility helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. N., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. Thank you again for your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Olivier C. Business - 28/06/2019 AccorHotels review
« One night stay »

I know this hotel to go there twice a year, when there are more places in the city center. I recommend half board. Very good sauce of the entry that compensated for the lack of taste of mozzarella. The fish was perfect and the dessert very good. The coffee was very kindly offered to me. A small suggestion: put 2 staff instead of one, for checkout between 7h30 and 8h30.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier C., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also take the mentioned issues to our staff and will discuss a Chance to be more sufficient. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey

Manuela C. Business - 19/06/2019 AccorHotels review

The best Mercure so far! Wonderful staff, pet friendly and excellent restaurant. Excellent breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuela C., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey

David R. Couples - 07/06/2019 AccorHotels review
« Good, But Bar Outrageously Expensive. »

Clean and tidy hotel. Nice. Bar prices are outrageous or I was overcharged. £18 for a beer and small glass of wine.

John G. Couples - 04/06/2019 AccorHotels review
« Excellent stay in Aachen »

Staff very friendly and helpful. Facilities clean and modern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John G., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Team

Steve G. Couples - 18/05/2019 AccorHotels review
« Excellent Service and Value for Money »

Friendly staff extremely clean great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen G., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is so great to read that you had a great time in Aachen and especially in our Hotel! We will forward your positive Feedback to our staff and thank you very much. We put a lot of heart and time in renovating our rooms and it gives us great pleasure to read your comment about the cleanliness. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. In the summer time you can also enjoy our terrace and our outside pool! :) Sincerely, Simone Fey Guest Relation

Sergey Business - 17/05/2019 AccorHotels review

High class hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergey L., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Statement of being a High Class Hotel means the world to us! :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please come back soon and enjoy our terrace and the pool. Sincerely, Simone Fey Guest Relations

C H. Friends - 06/05/2019 AccorHotels review
« Very good hotel »

This hotel is a very good example in the Mercure brand. The rooms are always good and comfortable with a wide range of facilities. The food in the restaurant is always very high quality. My only complaint with this visit is my restaurant table reservation which I booked months in advance was not actioned. It was only luck that there was a spare table available. This is not good enough service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Davida Business - 27/04/2019 AccorHotels review
« Good option near city centre, be aware of added costs... »

Excellent staff, service and room. Added cost for parking was 13%, add to the VAT it tops 30& !! Not in the congested city center of Aachen so why the charge for parking?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Anonymous Business - 26/04/2019 AccorHotels review
« nice environment but bad bed and noisy »

very nice garden, nice bathroom, but bed was too hard and uncomfortable because of the synthetic mattress. I also had the pleasure to be informed by regular noises when my neighbors were going to the toilets in the night. The evening buffet was also of average quality. But breakfast was good. And warm welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Melissa Schöffers Front Office Manager

Anonymous Families - 23/04/2019 AccorHotels review

it was great stay, a bit disappointed that i was not offered an upgrade. but would definitely stay there again. The room though was spacious enough but the view over the parking lot was not the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Anonymous Couples - 22/04/2019 AccorHotels review
« Super »

Super Hotel,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Katie S. Couples - 22/04/2019 AccorHotels review
« Nice staff, nice pool area, bed not so comfy »

Hotel is a little away from centre, but this was known when booking . We were given twin beds, which weee xtremely uncomfortable. Staff however could not have been more helpful and welcoming .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Martin Business - 10/04/2019 AccorHotels review
« good hotel nice breakfast good position »

good hotel nice breakfast good position

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin W., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate that you especially enjoyed our breakfast buffet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Aachen Europaplatz

claudiomurri Couples - 10/04/2019 TripAdvisor review
« Nice quiet stay in the outskirts of a beautiful city »

The hotel looks a bit dated on the outside, but it has all the comforts of a 4 stars hotel. Nice rooms, excellent restaurant, welcoming staff and ample parking. It is not too far from the center, which we reached on foot, and it's very close to an interesting modern art museum and to the city Spa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you very much for your nice note. We hope to see you again soon. Best regards, Melissa Schöffers Front Office Manager

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