Hotel - Mercure Hotel Berlin City West
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin City West

4.0/5 585 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 3PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool (Nearby)
    • Indoor unheated pool (Nearby)
    • Outdoor unheated pool
  • Well-being  (Nearby)
    • Sauna (Nearby)
    • Solarium (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities  (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 07:00-22:30

Business services

  • 12 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BMW2 km / 1.25 mi OSRAM1 km / 0.63 mi SIEMENS TECHNOPARK0.5 km / 0.31 mi
NOKIA SIEMENS NETW.0.1 km / 0.06 mi SIEMENS0.5 km / 0.31 mi

Congress centre

ICC4 km / 2.49 mi

Exhibition centre

Messe Berlin4 km / 2 mi

Your meetings and events

A compelling award: as a Certified Conference Hotel, the Mercure Berlin City West provides the latest technology and a professional service for your events. Count on our guaranteed services.8 air-conditioned meeting rooms with free WIFI and capacity for up to 300 participants are available for your events. All rooms are brightly lit by plenty of natural light.Please contact our qualified staff, who will be on hand at any time to assist with the planning and organization of your event through to hosting, and who will be happy to meet your every need.

Mercure Hotel Berlin City West Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BLOCKWERK 40 m2 2 m 35 14 18 20 10
DYNAMOWERK 40 m2 2 m 35 14 18 20 10
ELMOWERK 40 m2 2 m 35 14 18 20 10
GERÄTEWERK 55 m2 3 m 45 20 24 25 24
KABELWERK 55 m2 3 m 45 20 25 25 24
PLANIAWERK 55 m2 3 m 45 20 24 25 24
SCHALTWERK 55 m2 3 m 45 20 24 25 24
WERNERWERK 110 m2 3 m 100 30 35 40 35
WERNERWERK + SCHALTWERK 165 m2 3 m 150 50 50 90 60
WERNERWERK- PLANIAWERK 220 m2 3 m 200 70 70 120 90
WERNERWERK -KABELWERK 275 m2 3 m 250 80 80 140 160
WERNERWERK -GERÄTEWERK 330 m2 3 m 300 80 80 140 200
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Meeting room
    • Syndicated room
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Fine Cuisine
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 119 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 1,097 reviews

Our guest reviews for
Mercure Hotel Berlin City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 585 reviews
Sonia Business - 26/06/2019 AccorHotels certified review
« Great »

My experience was very positive. The service was very good and helpful. Room was clean and covered my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonia, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Sara Business - 15/06/2019 AccorHotels certified review
« Homely »

I felt welcomed and it was a good temporary home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sara Lay Chin K., thank you very much for the evaluation of your stay. We look forward to welcoming you back soon. Until then, Stefanie Bobon - General Manager

Lilly S. Couples - 11/06/2019 AccorHotels certified review
« Excellent Mercure team! »

We had a very good experience during the 4 days of our stay here due to the professionality of the Mercure team and the hotel facilities. Unfortunately the site from where we book the hotel from made a mistake, but the Mercure hotel staff repair it the best they could and went the extra mail to make it right. I definitely will go back next time I am in Berlin. Good rooms, good breakfast, quality in the restaurant, free parking, quiet, good service, friendly and pfrofessional staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Quiroz de S., many thanks for your great review and your words of praise. We are really happy that everything is to your satisfaction. Until next time at the Mercure Hotel Berlin City West! Best regards, Stefanie Bobon - General Manager

Anonymous Business - 10/06/2019 AccorHotels certified review
« Satisfactory »

Hotel stay was satisfactory with a few issues that were sorted out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin R., w thank you for the evaluation of your stay and look forward to welcoming you back soon! Best regards, Stefanie Bobon - General Manager

Anonymous Friends - 03/06/2019 AccorHotels certified review
« Standard »

We had problems with the food and a day later the wine ran out - in a wine lounge!!!! The rooms are standard. The shower and toilet could have a make over!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Familie W., wir bedauern zutiefst, dass die erbrachten Serviceleistungen nicht zufriedenstellend waren. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Wir danken Ihnen sehr, dass Sie uns vor Ort direkt angesprochen haben. Somit hatten wir die Möglichkeit, sofort zu reagieren. Wir danken Ihnen nochmals herzlich und freuen uns Sie demnächst wieder als unsere Gäste begrüßen zu dürfen. Viele Grüße aus Berlin, Stefanie Bobon - General Manager

Uf Business - 31/05/2019 AccorHotels certified review
« business trip »

sehr gut

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr F., wir danken Ihnen herzlich für Ihre tolle Bewertung und freuen uns auf Ihren nächsten Besuch! Bis dahin, Stefanie Bobon - General Manager

Robert Business - 24/05/2019 AccorHotels certified review
« The staff members were very pleasant and made me feel very welcome. »

The hotel was very pleasant, I felt welcome, and I was pleased with the room. The hotel restaurant was very convenient and the food was excellent! A special thank you to Frau Haas who did an excellent job of checking me in and making me feel welcome at this nice hotel--very professional & excellent customer service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert A., Thank you very much for your great review. I will gladly pass on your warm words to my team. Until next time at the Mercure Hotel Berlin City West. Best regards, Stefanie Bobon - General

Alexander K. Families - 13/05/2019 AccorHotels certified review
« FRIENDLY STAFF »

There was a lack of shops and restaurants around the hotel. The Underground station was very close so it was easy to travel to other parts of the City. We had dinner in the hotel on four occasions and were very satisfied with the quality of food, service and cost. All of the staff were friendly and efficient, especially Stefan in the restaurant and the Dutch lady in Reception. Would have preferred to drink out of a china type cup/mug instead of a paper one in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander K., thank you very much for your great review! We are very happy that you were 100% satisfied with your stay. Your words of praise, I will gladly pass on to my team! We look forward to welcoming you soon at the Mercure Hotel Berlin City West! Best regards, Stefanie Bobon - General

Anonymous Business - 01/04/2019 AccorHotels certified review
« Check out: Defects were listed. These are well-known and fairly often occur. »

It seems so: These defects are well-known and fairly often occur.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan , Thank you for your visit and your rating. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Bobon General Manager

Monica Business - 13/03/2019 AccorHotels certified review
« Great Spot in Berlin »

Although this hotel is located in a sleepier area of Berlin, it is located right next to a metro station, making citywide access a snap. Plus the rooms are quite spacious by German standards. That, combined with the great service and the affordable (and delicious) meals in the hotel restaurant, make this a great choice for business and leisure travelers to Berlin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monica, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon General Manager

Friends getaway - 07/03/2019 TripAdvisor review
« Not a charming place, close to the airport and good value. »

The hotel is located close to the airport, very good when having an early flight. It is not a very charming place directly, our room was functional,it was proper. bed was averagely good. We found that staff were helpful. It is a good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WooStockholm, thank you for your rating. I would like to pass on the positive feedback to our employees. Best regards Stefanie Bobon - General Manager.

Sillapachai K. Friends - 05/03/2019 AccorHotels certified review
« Not very charming place to stay as a visitor, but good access to TEGEL airport. »

I did not have high expectation on this stay because it was just a short stay before heading to TEGEL airport the day after. Room, is was clean and functional. The bed was good enough for a short stay. It is visible that this hotel is in need of renovation. Staff were helpful and polite. Otherwise this hotel was good if I would need to take an early flight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sillapachai, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City West. We look forward to see you again and thanks a lot for your visit. Sincerely, Stefanie Bobon General Manager

EkoAneta Business - 23/01/2019 TripAdvisor review
« OK - and that's it »

There is no wardrobe in the room. No Polish language tv channel, although there are many Polish guests in Berlin. In the dining room the seats (not chairs) destroyed, rubbed, nastily stitched with thick threads, like in a subordinate bar in the suburbs. Very nice and professional service, the hotel clean, but the standard certainly differs from that which should be assured in a 4-star hotel. Location perfect for those who came for fairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aneta, thank you for your stay and taking the time to rate our hotel. We are very sorry that you have not been satisfied on your visit. Your comments are very important for us to offer our guests a perfect service at all times. I have talked to the departements concerned so they can improve those service areas. We look forward to see you again. Best regards Stefanie Bobon General Manager

Aneta Business - 20/01/2019 AccorHotels certified review
« Not four stars »

Accommodation is ok, but nothing more. No wardrobe, relatively small bathroom. Glass door to the bathroom are not working properly in room 407. And the other person in the room has to listen to all the sounds from bathroom because of this door. Seats in place with breakfast are old and cracked and stitched with thick threads. In our opinion it is not a standard for four stars. Very nice and helpful reception staff and other people. Would be nice to have some polish channel in tv, at least Tv Polonia. There is a lot of Polish guests in Berlin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aneta, We very much appreciate your comments and thank you for your stay with us. We already checked the door and now everything is fine again. We are already planning to change the seats in the restaurant as we know about the problem. Thank you again for sharing your experience, and we hope your next visit will be more satisfied. Sincerely, Stefanie Bobon General Manager

Yann B. Business - 19/01/2019 AccorHotels certified review
« clean and comfortable room »

However breakfast was disappointing And the welcome drink should be be limited to a bottle of water. This is not a welcome drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yann, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. We are very sorry that the breakfast was disappointing for you. We thank you for your comment. The "Welcome Drink" is only for Siemens guests as it is a contracted service and it contains a bottle of mineral water. We look forward to see you next time. Sincerely, Stefanie Bobon General Manager

Thomas K. Business - 18/01/2019 AccorHotels certified review
« Very nice and convenient hotel »

Quick access to Berlin metro system. Easy grapping of breakfast. Quiet rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr K., herzlichen Dank für Ihre lobende Bewertung. Schön, dass Sie bei uns waren. Wir freuen uns auf's nächste Mal. Mit herzlichen Grüßen Stefanie Bobon General Manager

Anonymous Couples - 02/12/2018 AccorHotels certified review
« Great »

We enjoyed the stay close to the airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vidmantas, we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. We hope to see you soon again. Sincerely, Stefanie Bobon General Manager

Shirley L. Couples - 19/11/2018 AccorHotels certified review

both Andrew & myself were very satisfied with the accommodations and will recommend it to our friends. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shirley and Andrew, We very much appreciate your comments. A big thank you for full points. We hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon General Manager

Isabel Business - 04/11/2018 AccorHotels certified review

To me the price is not justified as the hotel is very old. In addition things are not clean - windows curtains etc everything is so worn down and dirty But the team was friendly so thats a big plus :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabel H., Thank you for taking time to tell us about your experience. I am sorry that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see again at Mercure Hotel Berlin City West. Sincerely, Stefanie Bobon General Manager

Markus Couples - 03/11/2018 AccorHotels certified review
« Overheated, Problems with card system, only one elevator and stairways to far »

- the shared parts (Reception, Breakfast room etc.) are heated too much. It is much too warm everywhere except in the bathroom, where it is too cold in the morning - no heating there - the card worked fine on arrival, but only 2 hours later we had to go back to reception as the card refused to work. Old system with magnet stripe, so it does not feel trustworthy and secure - the name implies a more central position as it is, but good subway connection - position for the towel holder is not optimal, if you leave the towels there while taking a shower they are wet before you use them - room was ok and thanks to additional door quiet from the (noisy!) corridor, so we slept well - breakfast does not offer complete english breakfast, sausages and beans are missing as well as an other option for coffee (e.g. cappucino)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Markus / Julia W., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; We strive to provide a superior service experience for every customer; Therefore your feedback is very important to us. We appreciate your sharing your concerns, and we look forward to see you again. Sincerely, Stefanie Bobon General Manager

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