Hotel - Mercure Hotel Freiburg Am Muenster
Mercure Hotel Mercure Hotel

Mercure Hotel Freiburg Am Muenster

4.0/5 1,058 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:00-21:30
    • Opening hours : Week-end SA 18:00-21:30 / SO 18:30-21:30
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

MICRONAS8 km / 4.97 mi SIEMENS0.3 km / 0.19 mi
PFIZER8 km / 4.97 mi

Exhibition centre

NEUE MESSE3.5 km / 2.17 mi

Your meetings and events

The Mercure Freiburg am Münster' VDR certificate stands for proven, guaranteed quality - a prerequisite for the success of your business events or private celebrations at our hotel.The entire event area is equipped with latest technology and free Wi-Fi. The 3 meeting rooms are open up tosufficient space for up to 240 participants. You can count on our professional support in planning and hosting your event, and we will gladly take all of your requirements into account.

Mercure Hotel Freiburg Am Muenster Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
STRASSBURG 65 m2 2 m 40 16 20 20 20
BASEL 110 m2 2 m 120 26 40 60 40
FREIBURG 140 m2 3 m 140 30 45 70 50
    • Screen
    • Flipchart
    • Soundproof
    • Lectern
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose between comfort and privilege rooms at the 3-star Mercure Hotel Freiburg Minster. For your stay with family, spacious rooms are available. All 117 rooms have AC and are non-smoking. Two childrenOn request, up to 12 years of age sleep free of charge in the parents ' room. Baby cots are optional. Your pet is welcome (10 EUR/night).

  • 117 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 7 family rooms
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,799 reviews

Our guest reviews for
Mercure Hotel Freiburg Am Muenster

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,058 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Fabian Couples - 19/08/2019 AccorHotels review
« Home »

Everything was great. Perfect location. Service was perfect, rooms comfortable, food was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabian, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. "Home" is a really lovely praise. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Lore M. Couples - 17/08/2019 AccorHotels review
« Nice »

Hotel is clean. Staff is friendly. New beds are hard. No choice of pillows and they are not comfortable. Please consider putting 2 different types of support on each bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg Am Muenster. Thank you for the comments in regards to your advice for a different pillow option. We are always very happy to receive Constructive criticism because it helps us to improve our service. Thank you again for sharing your experience, and it would be nice to welcome you soon again . Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Anonymous Families - 12/08/2019 AccorHotels review

Reception staff was amazing. Room was clean but slightly small for 4 people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chadi Z., We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg Am Muenster. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Irene M. Families - 12/08/2019 AccorHotels review
« Excellent facilities in the centre of town »

Very nice place, Spotlessly clean ,Lovely staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene m., We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg Am Muenster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you soon again. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Alexander Families - 12/08/2019 AccorHotels review
« Very hospitable and comfortable stay »

The entire process of checking in, parking the car, staying at the hotel, and checking out what one of the best I’ve had on this trip with the family. Rooms were nice and spacious, hotel was clean, and staff were very friendly. The only thing that could be improved is external visibility of the Hotel entrance as we had to drive around twice to find the entrance to stop and drop off our luggage. Another thing worth improving at AccorHotels in general is the online booking system to allow for the provision of families bring their baby with their own travel cot (in addition to the parents + child). The system currently would just stop you at 2 adults and 1 child due to the number of beds available in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander O., We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg Am Muenster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Anonymous Couples - 08/08/2019 AccorHotels review
« Very helpful staff and excellent breakfast. »

Generally good experience but room storage space not as good as it used to be before updating work. Staff as always very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg Am Muenster. Thank you for the comments in regards to the storage room and I can only apologize for the inconvenience. We hope we can welcome you in the near future again. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Donette B. Families - 08/08/2019 AccorHotels review
« Mainly good »

Lovely clean hotel, staff on the whole friendly and polite had one bad experience which I will address in a separate email.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Donette B., We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg Am Muenster. Please allow us to express our apologies in regards to our team member behavior, this is certainly not our policy and standard. Thank you again for sharing your experience, and we hope we can welcome you in the near future again. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Steven L. Families - 07/08/2019 AccorHotels review
« Good location, friendly staff! »

Located near the Munster and located in the center of the city with extremely friendly staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg Am Muenster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Joan L. Couples - 24/07/2019 AccorHotels review
« Good experience. »

Very close to center, comfortable, and good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., we very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Michael M. Solo - 16/07/2019 AccorHotels review
« Perfect service and aminities »

I have chosen the hotel for its central location which cannot be beaten. We stayed there possibly 8 years ago and since then the room have been pleasantly modernised and upgraded. Service at the welcome desk is outstanding. Staff so helpful printing out any information you wish to facilitate your stay. Breakfast buffet so rich and varied. Coffee machine makes the best automated cappuccino I ever had in a hotel. Despite many guests staff in breakfast room remember faces and are genuinely friendly. WiFi excellent. So extremely satisfying stay. Thank you and you will see me again, inch'Allah.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, many thanks for leaving your thoughts on here. We were so happy to read about your experience and we are glad that you had a good overall stay with us. Your great praise for our work honors us very much and is a nice motivation. Thank you for choosing our hotel again and hopefully visit us again soon. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Rs Families - 14/07/2019 AccorHotels review
« A 4 Star treatment in a 3 Star Hotel »

We had an extremely pleasant stay at your Hotel. The Hotel offered all services that are expected in 4 Star Hotel. The breakfast was extremely good and the Hotel is central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We do not get such a great praise every day and the whole team is very happy. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Eugenio S. Families - 02/07/2019 AccorHotels review
« Great hospitality close to the Old Town »

Everything went smoothly no hiccups or bad surprises

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eugenio, we very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit with your family will be as pleasant as the previous one. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Hani A. M. Families - 30/06/2019 AccorHotels review
« It was fair »

Hotel location was excellent Hotel staff were very friendly Rooms a little bit tight especially i had kids with me Air condition was bad (very weak) I was staying at the fourth floor and was surprised that the windows can be opened which is very dangerous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. As a result of a security law, it is not allowed to obstruct windows to be opened. We will check this situation immediately and we understand your doubt. We also will check the air con. Please allow us to express our apologies and many thanks for your understanding. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Fam Couples - 29/06/2019 AccorHotels review
« Perfect for us - as usual. »

As always we are totally happy with your hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Finn, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We would like to thank you for your loyalty. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Ray Families - 22/06/2019 AccorHotels review
« Excellent »

Very nice and big room. Very good breakfast. Excellent hotel Service in all departments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray, many thanks for leaving your praising feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster ----------------------------------------------------------------

A. N. Friends - 19/06/2019 AccorHotels review
« pleasant and helpful staff; comfortable room »

Room: - comfortable bed - cleaning efficient - pleasant if bland decor - AC could be more effective - odd to have a bottle of water the first night and not thereafter (makes you think you've been forgotten) - I would expect body lotion in the bathroom for a 3* hotel - bath towels could be larger - shower awkward to use if you don't want to be doused from directly above (don't want wet hair every day and no shower caps provided); other option was to hold the shower head but only possible to wet and then rinse, not while soaping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, many thanks for leaving your thougts and improvement ideas on here. Unfortunately you were not satisfied with the installation in our bath rooms - We regret this very much. We hope to welcome you back soon. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Ulrike W. Couples - 16/06/2019 AccorHotels review

Fire Alarm when we wanted to check in and no water when we wanted to take a shower. Nice room and elegant bathroom does not really help in this case

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau W., vielen Dank für Ihre ehrliche Bewertung. In der Tat hatten wir an diesem Wochenende zum einen ein massives Problem mit der Wamrwaserversorgung und zusätzlich einen Feueralarm, bei welchem glücklicherweise schnell Entwarnung gegeben werden konnte. Auch wenn die Techniker rund um die Uhr mit Hochdruck an der Versorgung des Wassers arbeiteten, dauerte es hier etwas länger. Wir möchten uns auf diesem Weg bei Ihnen für diese Vorkommnisse entschuldigen und hoffen, Sie dennoch bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Lisa L. Business - 14/06/2019 AccorHotels review
« Great »

Gerat location, quiet and spacious rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, we very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Muenster. It is always a pleasure to receive positive feedback.We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Holidaymakers F. S. Couples - 12/06/2019 AccorHotels review
« Great location! »

Hotel is located on the fringe of the Old Town which makes it very convenient to go to Old Town or City Center. Our room was on the second floor and we could hear the noise from the streets. The room itself was very comfortable. A major plus point was the friendly and helpful reception team!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choy Han C., many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us this way. We hope we can welcome you soon again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Roger Couples - 11/06/2019 AccorHotels review
« Pretty good exept! »

Pretty good, first time in Mercure Freiburg. Room good / clean / comfy. Flave restaurant very good. Staff friendly and helpful. (Spoke good English too) The only problem was the water pressure in the shower room. Difficult to wash in the morning. Not so bad in evening. Reception said there had been a problem

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger, many thanks for leaving your thoughts on here. Yes, you are right. At the weekend there was a big technical problem with the water supply. All technicians worked under high pressure to fix the problem. Please allow us to express our apologies - many thanks for your understanding. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates