Hotel - Mercure Hotel Freiburg Am Muenster
Mercure Hotel Mercure Hotel

Mercure Hotel Freiburg Am Muenster

4.0/5 1,028 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:00-21:30
    • Opening hours : Week-end SA 18:00-21:30 / SO 18:30-21:30
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

MICRONAS8 km / 4.97 mi SIEMENS0.3 km / 0.19 mi
PFIZER8 km / 4.97 mi

Exhibition centre

NEUE MESSE3.5 km / 2.17 mi

Your meetings and events

The Mercure Freiburg am Münster' VDR certificate stands for proven, guaranteed quality - a prerequisite for the success of your business events or private celebrations at our hotel.The entire event area is equipped with latest technology and free Wi-Fi. The 3 meeting rooms are open up tosufficient space for up to 240 participants. You can count on our professional support in planning and hosting your event, and we will gladly take all of your requirements into account.

Mercure Hotel Freiburg Am Muenster Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BASEL 110 m2 3 m 120 26 40 60 40
FREIBURG 140 m2 3 m 140 30 45 70 50
STRASSBURG 65 m2 2 m 40 16 20 20 20
    • Screen
    • Flipchart
    • Soundproof
    • Lectern
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 117 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,456 reviews

Our guest reviews for
Mercure Hotel Freiburg Am Muenster

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,028 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ahmed I. Families - 06/05/2019 AccorHotels certified review
« Nice staff and location, below average amenities »

The location of the hotel is perfect The staff were very nice and helpful Breakfast is average Rooms are modern but small and lack some essentials, specially a mini fridge As we couldn't keep even the baby's food cooled!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. In fact our rooms do not have a mini bar. A vending machine stuffed with cold drinks and snacks conduce to replacement. A fridge for our guests is at the reception. We hope we can welcome you and your family in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Peter N. Solo - 02/05/2019 AccorHotels certified review
« Mercure Freiburg City »

The hotel is located very conveniently for all the city centre attractions as well as public transport connections. My room was fairly recently renovated and the quality of sleep very good. Staff very friendly and the Internet connection excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you also for praising us this way. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Anonymous Couples - 27/04/2019 AccorHotels certified review
« Extremely satisfied »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us this way and keep the loyalty to our hotel. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Rosie S. Families - 23/04/2019 AccorHotels certified review
« Excellent hotel and service »

Our room was excellent, plenty of space, well laid out, clean with great shower. The room was quiet with an amazing view. Beds were comfortable. Breakfast had an amazing variety and very tasty. Breakfast room was very busy though. We had to leave early on the last day and were given a lunch/breakfast bag away with us, it was fantastic. Staff were very friendly at all times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosemary, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Please allow us to express our apologies for the busy breakfast room. We hope we can welcome you and your family again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Solo travel - 22/04/2019 TripAdvisor review
« Great hotel in Freiburg »

The hotel is located a couple of streets away from the cathedral, and about 20 minutes on foot from the train station. The rooms are well maintained, neat clean and quite spacious. Buffet breakfast has good selection and there are lots of eating places in town. Hotel staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Hopefully see you soon again. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Anonymous Solo - 05/04/2019 AccorHotels certified review
« Hotel nickel »

Juste de passage 5hr

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Hotel Freiburg am Münster. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

S. Business - 02/04/2019 AccorHotels certified review

just a valid note for the rooms on the 6th floor, there was no air conditioning in the rooms the night of March 26, 2019

Our hotel has responded to the review
Our hotel has responded to the review

Dear Willy, many thanks for leaving your thougts on here. Unfortunately you were not satisfied with your stay. Especially the control of the air conditioning has disturbed you. All our rooms are fitted with air conditioning. These are switched off during the winter and put back into operation in the spring (mid-April). We hope we can welcome you back soon. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Gerald F. Business - 31/03/2019 AccorHotels certified review
« Warm accommodations with modern updates, perfectly situated near the heart of Freiburg! »

A very knowledgeable, friendly and professional staff. I found the bathroom and shower to be well designed and clean. Not too crazy about the shampoo and there was no conditioner. The ability to open the windows is very enjoyable. I would trade the lack of drawer space for the above anytime but it is missed during a longer stay. The breakfast was always a treat and I enjoyed many cappuccinos!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerald, many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We would like to thank you for your kind words and praising us this way. We hope we can welcome you again in the near future to serve many other cappuccinos. :-) Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Pasquale Business - 28/03/2019 AccorHotels certified review
« Very nice rooms »

I've appreciated the room and in particular the double door which separates it from the entrance and the corridor. This way I could sleep very well in a silent place. I also like the bathroom and the possibility to make coffee and tea in the room. Vielen Dank

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pasquale, many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels or business trips. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Wljg Couples - 27/03/2019 AccorHotels certified review
« Everything worked. »

Pleasant stay; very convenient location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us this way. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Romain A. Business - 23/03/2019 AccorHotels certified review
« Really good stay »

As good as it always is

Our hotel has responded to the review
Our hotel has responded to the review

Dear Romain, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you fro praising us in this way and also for loyalty. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Patricia Families - 02/03/2019 AccorHotels certified review
« Always good to come back! »

It's the 9th time we stay at this hotel and it is always a pleasant stay. The renewing of the rooms and showers, etc is very nice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We are glad that everything fits your taste. Thank you also for your loyalty. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Claudio C. Business - 24/02/2019 AccorHotels certified review
« ccasutt »

The hotel room was very nice, the Reception was very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us in this way. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Rick Friends - 11/02/2019 AccorHotels certified review
« Smart, clean and modern »

Great stay, very pleased. Modern, clean rooms with everything required for a short stay. Friendly staff and a good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

B. Families - 28/01/2019 AccorHotels certified review
« TOP Hotel »

Alles hat gepasst

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr B., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Freiburg am Münster. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Jeeyong, L. Families - 21/01/2019 AccorHotels certified review
« good staying after renovation »

Every year my family have stayed your hotel for 10 years. We are satisfied with your hotel location and rooms. Personally we use your parking lot underground, I was hit by the structure. There was no cushion in the structure; I have cerebral concussion. It is my fault but I hope the precaution about the structure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Freiburg am Münster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Rodrigo Families - 30/12/2018 AccorHotels certified review
« Perfectly fine »

Hotel level is excellent! Early check-in was available and staff was very helpful. Location was also perfect. Breakfast was overpriced and decided to eat in the bakery near by. Except for this last item, I have nothing to complain about.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. d., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We offer the possibility to our guests to order also a small breakfast at a price of € 4,00 (included are 2 croissants, butter and jam, as well as specialties of tea and coffee. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Anonymous Couples - 15/12/2018 AccorHotels certified review
« Extremely Satisfied »

Excellent as usual in spite of the ongoing renovation. I particularly appreciated the hotel gesture to mark my birthday, 11 december.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We also like to thank you for your loyalty for many years. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

O J. Couples - 13/12/2018 AccorHotels certified review
« Nice hotel in good location »

Hotel rooms are modern and new renovated and quiet even so our window was to street. They are renovating now the lobby but doesn't bother us. Unfortunately the hotel was not done yet and the breakfast room they are using isn't to cozy but we had drinks at close by bars what is not an issue since hotel is right next to old town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We try to hide the construction site. Thank you for your generous understanding. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Anonymous Solo - 06/12/2018 AccorHotels certified review

Very pleasant stay. Hotel is undergoing refurbishing which adds a little bit of inconvenience. Restaurant was closed on a Sunday evening. Very clean, modern rooms and very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We will certainly reinforce the level of our restaurant. Please allow us to express our apologies for the inconvenience cause the closed restaurant and the renovation in the hotel. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

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