Hotel - Mercure Hotel Freiburg Am Muenster
Mercure Hotel Mercure Hotel

Mercure Hotel Freiburg Am Muenster

4.0/5 1,044 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:00-21:30
    • Opening hours : Week-end SA 18:00-21:30 / SO 18:30-21:30
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

MICRONAS8 km / 4.97 mi SIEMENS0.3 km / 0.19 mi
PFIZER8 km / 4.97 mi

Exhibition centre

NEUE MESSE3.5 km / 2.17 mi

Your meetings and events

The Mercure Freiburg am Münster' VDR certificate stands for proven, guaranteed quality - a prerequisite for the success of your business events or private celebrations at our hotel.The entire event area is equipped with latest technology and free Wi-Fi. The 3 meeting rooms are open up tosufficient space for up to 240 participants. You can count on our professional support in planning and hosting your event, and we will gladly take all of your requirements into account.

Mercure Hotel Freiburg Am Muenster Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
STRASSBURG 65 m2 2 m 40 16 20 20 20
BASEL 110 m2 2 m 120 26 40 60 40
FREIBURG 140 m2 3 m 140 30 45 70 50
    • Screen
    • Flipchart
    • Soundproof
    • Lectern
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 117 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,665 reviews

Our guest reviews for
Mercure Hotel Freiburg Am Muenster

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,044 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Rs Families - 14/07/2019 AccorHotels certified review
« A 4 Star treatment in a 3 Star Hotel »

We had an extremely pleasant stay at your Hotel. The Hotel offered all services that are expected in 4 Star Hotel. The breakfast was extremely good and the Hotel is central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We do not get such a great praise every day and the whole team is very happy. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Eugenio S. Families - 02/07/2019 AccorHotels certified review
« Great hospitality close to the Old Town »

Everything went smoothly no hiccups or bad surprises

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eugenio, we very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit with your family will be as pleasant as the previous one. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Hani A. M. Families - 30/06/2019 AccorHotels certified review
« It was fair »

Hotel location was excellent Hotel staff were very friendly Rooms a little bit tight especially i had kids with me Air condition was bad (very weak) I was staying at the fourth floor and was surprised that the windows can be opened which is very dangerous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. As a result of a security law, it is not allowed to obstruct windows to be opened. We will check this situation immediately and we understand your doubt. We also will check the air con. Please allow us to express our apologies and many thanks for your understanding. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Fam Couples - 29/06/2019 AccorHotels certified review
« Perfect for us - as usual. »

As always we are totally happy with your hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Finn, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We would like to thank you for your loyalty. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Ray Families - 22/06/2019 AccorHotels certified review
« Excellent »

Very nice and big room. Very good breakfast. Excellent hotel Service in all departments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray, many thanks for leaving your praising feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster ----------------------------------------------------------------

A. N. Friends - 19/06/2019 AccorHotels certified review
« pleasant and helpful staff; comfortable room »

Room: - comfortable bed - cleaning efficient - pleasant if bland decor - AC could be more effective - odd to have a bottle of water the first night and not thereafter (makes you think you've been forgotten) - I would expect body lotion in the bathroom for a 3* hotel - bath towels could be larger - shower awkward to use if you don't want to be doused from directly above (don't want wet hair every day and no shower caps provided); other option was to hold the shower head but only possible to wet and then rinse, not while soaping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, many thanks for leaving your thougts and improvement ideas on here. Unfortunately you were not satisfied with the installation in our bath rooms - We regret this very much. We hope to welcome you back soon. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Ulrike W. Couples - 16/06/2019 AccorHotels certified review

Fire Alarm when we wanted to check in and no water when we wanted to take a shower. Nice room and elegant bathroom does not really help in this case

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau W., vielen Dank für Ihre ehrliche Bewertung. In der Tat hatten wir an diesem Wochenende zum einen ein massives Problem mit der Wamrwaserversorgung und zusätzlich einen Feueralarm, bei welchem glücklicherweise schnell Entwarnung gegeben werden konnte. Auch wenn die Techniker rund um die Uhr mit Hochdruck an der Versorgung des Wassers arbeiteten, dauerte es hier etwas länger. Wir möchten uns auf diesem Weg bei Ihnen für diese Vorkommnisse entschuldigen und hoffen, Sie dennoch bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Lisa L. Business - 14/06/2019 AccorHotels certified review
« Great »

Gerat location, quiet and spacious rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, we very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Muenster. It is always a pleasure to receive positive feedback.We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Holidaymakers F. S. Couples - 12/06/2019 AccorHotels certified review
« Great location! »

Hotel is located on the fringe of the Old Town which makes it very convenient to go to Old Town or City Center. Our room was on the second floor and we could hear the noise from the streets. The room itself was very comfortable. A major plus point was the friendly and helpful reception team!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choy Han C., many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us this way. We hope we can welcome you soon again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Roger Couples - 11/06/2019 AccorHotels certified review
« Pretty good exept! »

Pretty good, first time in Mercure Freiburg. Room good / clean / comfy. Flave restaurant very good. Staff friendly and helpful. (Spoke good English too) The only problem was the water pressure in the shower room. Difficult to wash in the morning. Not so bad in evening. Reception said there had been a problem

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger, many thanks for leaving your thoughts on here. Yes, you are right. At the weekend there was a big technical problem with the water supply. All technicians worked under high pressure to fix the problem. Please allow us to express our apologies - many thanks for your understanding. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Jacob Couples - 11/06/2019 AccorHotels certified review
« Excellent hotel in the center »

Excellent hotel in the center Of town. Very clean and very good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacob, many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Please honor us soon again. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Sm Solo - 10/06/2019 AccorHotels certified review
« Simple, modern and clean rooms and very helpful reception staff but showers must be sorted out as a priority (no hot water on day 3 and very low water pressure – especially in the mornings) »

Good – Reception staff were very helpful and professional. The hotel is located near the Munster. Bathrooms are clean and modern. Rooms are simple but clean and included tea/coffee making facilities. Bad – The water pressure was low and really bad in the mornings. On my final morning I had no option but to take a cold shower as there was no hot water. This is not acceptable. Things that can be better – A few more cloth hangers would be great. Would have been good to have ‘proper’ bedside tables with a few drawers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sunethra, thank you for taking the time to tell us about your experience at the Mercure Hotel Freiburg am Münster. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At the weekend we had an big technical water supply failure - the technicians worked under high pressure to fix the problem. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Chew Business - 06/06/2019 AccorHotels certified review
« New and clean »

I have been staying in this hotel since 6yrs back for my business trip. The hotel has been newly renovated in 2018. All the facilities within the hotel is new. The bed room is big and clean as I booked the superior room. This hotel comes with air conditioning so there is complain even if you come in the summer. There are a couple of nice restaurants within the hotel and there is a farmer market in front of the church which is 150m away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leng Chew, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Please honor us soon again. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Dennis G. Couples - 04/06/2019 AccorHotels certified review
« Nicely appointed room. Clean and roomy. »

Hotel is located close to the points of interest with parking garage attached to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Frequent_traveler Business - 23/05/2019 AccorHotels certified review
« Top staff and nice hotel with small possibilities for improvement »

The rooms are contemporary in style and functionally furnished. The staff at the front desk and in the restaurant is great and always eager to make the stay perfect. But the cleaning of the rooms is not always optimal: water bottles are not replaced, cutlery remains or garbage remains on the floor. Also, the credit of nights / points in the Accor Bonus Program always takes extremely long (up to 2 weeks). Other Mercure or Accor hotels can do this in 24h.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr P., vielen Dank für Ihre ehrliche Bewertung. Gerne werden wir Ihr Lob an unsere Kollegen weiter geben. Für konstruktive Kritik sind wir sehr dankbar – denn nur so können wir regelmäßig daran arbeiten, unseren Servicestandard zu halten oder zu verbessern. Selbstverständlich werden wir Ihre Verbesserungsvorschläge innerhalb des Teams besprechen und möchten uns für entstandene Unannehmlichkeiten bei Ihnen entschuldigen. Wir möchten uns auf diesem Weg für Ihre Treue bedanken und freuen uns schon heute auf Ihren nächsten Aufenthalt bei uns. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Ahmed I. Families - 06/05/2019 AccorHotels certified review
« Nice staff and location, below average amenities »

The location of the hotel is perfect The staff were very nice and helpful Breakfast is average Rooms are modern but small and lack some essentials, specially a mini fridge As we couldn't keep even the baby's food cooled!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. In fact our rooms do not have a mini bar. A vending machine stuffed with cold drinks and snacks conduce to replacement. A fridge for our guests is at the reception. We hope we can welcome you and your family in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Peter N. Solo - 02/05/2019 AccorHotels certified review
« Mercure Freiburg City »

The hotel is located very conveniently for all the city centre attractions as well as public transport connections. My room was fairly recently renovated and the quality of sleep very good. Staff very friendly and the Internet connection excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you also for praising us this way. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Anonymous Couples - 27/04/2019 AccorHotels certified review
« Extremely satisfied »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us this way and keep the loyalty to our hotel. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Rosie S. Families - 23/04/2019 AccorHotels certified review
« Excellent hotel and service »

Our room was excellent, plenty of space, well laid out, clean with great shower. The room was quiet with an amazing view. Beds were comfortable. Breakfast had an amazing variety and very tasty. Breakfast room was very busy though. We had to leave early on the last day and were given a lunch/breakfast bag away with us, it was fantastic. Staff were very friendly at all times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosemary, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Please allow us to express our apologies for the busy breakfast room. We hope we can welcome you and your family again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Solo travel - 22/04/2019 TripAdvisor review
« Great hotel in Freiburg »

The hotel is located a couple of streets away from the cathedral, and about 20 minutes on foot from the train station. The rooms are well maintained, neat clean and quite spacious. Buffet breakfast has good selection and there are lots of eating places in town. Hotel staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Hopefully see you soon again. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

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