Hotel - Mercure Hotel Duesseldorf Neuss
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf Neuss

3.5/5 757 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

3M4 km / 2.49 mi JAGUARLANDROVER DEUTSCHLAND GMBH2 km / 1 mi NOVAR2 km / 1.24 mi TOSHIBA4 km / 2.49 mi
DIMENSION DATA2 km / 1.24 mi MITUTOYO2 km / 1.24 mi SIG COMBIBLOC2 km / 1.24 mi

Exhibition centre

DUESSELDORF18 km / 11.19 mi KOELN35 km / 21.75 mi

Your meetings and events

Whether you are planning a meeting, a seminar or a conference - or would like to arrange a private celebration: the events area of our Mercure Neuss hotel is perfect for your professional business event or yourparty or banquet for up to 120 people. All 6 rooms which can be combined together are air-conditioned and have modern event technology including Wi-Fi. Plenty of natural light ensures a pleasant atmosphere. Our attentiveservice ensures that your event is a success. You can count on our professional support when planning and hosting your event or celebration - we will of course take all your requirements into consideration!

Mercure Hotel Duesseldorf Neuss Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THYMUS 37 m2 2 m 28 14 16 14 0
CAPSICUM 40 m2 2 m 30 15 20 20 0
LAVENDULA 58 m2 2 m 55 18 18 26 0
PIPER NIGRUM 59 m2 2 m 60 20 20 28 0
SALVIA 74 m2 2 m 65 20 20 30 0
LUPINUS 84 m2 2 m 70 24 24 36 0
SALVIA/THYMUS 111 m2 2 m 100 30 32 56 50
CAPSICUM+LUPINUS 124 m2 2 m 130 34 44 80 73
LUPINUS/CAPSICUM 124 m2 2 m 130 34 44 80 70
    • Screen
    • Flipchart
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Syndicate rooms
    • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Large room with 55-inch (140-cm) wide French bed and additional comfortable sofa bed. The room is equipped with a desk, TV and telephone, and a bathroom with bath tub.Two children aged up to 16 may sleep in their parents' room free of charge. Children also receive free breakfast. We will happily provide a cot free of charge on request. Your pet is also welcome (charge of EUR 10/night).

  • 115 rooms
  • 100% non-smoking hotel
  • 79 family rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • Computer
    • High speed transmission line
    • Fax machine
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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3.7/5 AccorHotels Rating 591 reviews

Our guest reviews for
Mercure Hotel Duesseldorf Neuss

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 757 reviews
Business - 12/11/2019 TripAdvisor review
« EXPENSIVE »

Although, the service & staff were very good and friendly, room facilities, bar & restaurant were OK. The downfall was due to the excessive price of the room. More than 300€ for one night, this price is even dear for a **** hotel in the middle of a city centre.

Ricardo A Business - 11/11/2019 TripAdvisor review
« Too expensive for what it is »

The rooms are expensive. The so called « VIP bathroom » is a an old regular bathroom. Almost a scam. The breakfast is quite average and the 18€ cost is really to much for this simple meal... Really not worth it.

Couples - 07/11/2019 TripAdvisor review
« Great hotel, very close to Düsseldorf »

Stayed 3 nights here as a base for some family history research in Nordrhein-Westfalia and found it an excellent choice. It's in a great location, close enough to Düsseldorf and not far from a choice of motorway routes to Köln, Duisburg, Essen and so on. Very clean hotel, no complaints, with friendly and helpful staff. We had a lovely dinner here one evening and breakfast every morning, buffet style, with a huge range of dishes, cereals, fruit, breads and so on to choose from. The dining room overlooks the gardens and the small pool (closed in November, of course!) and it was a joy to eat breakfast watching blue tits flying in and out of the bushes and a rabbit playing in the garden. We would certainly recommend this Mercure Hotel.

Business - 06/09/2019 TripAdvisor review
« The worst Mercure Hotel I have ever been to! »

I never knew that there are any Mercure hotels withput air condition. Also the equipment of the room is not 4 stars! There was a wedding party in the hotel about which I was not awared before comming. Bar was open only 18:00 - 21:00! The service in the bar was also poor. For a glas of beer we had to wait 25 minutes. The guy from bar has explained that he was busy serving the starter on the wedding party. For all guests - the hotel is not in Duesseldorf but in a small city of Neuss. I will never come there again!!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, B. Keijsers Front Office Manager

Family - 04/09/2019 TripAdvisor review
« One night in Neuss »

Hotel was very good, lovely setting. Rooms spacious and a decent bathroom, could do with air conditioning and corridors did need a refresh. Breakfast was excellent with a good range to choose from. Staff very pleasant and helpful. One of our party thought it was the best hotel he'd ever stayed in!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, B. Keijsers Front Office Manager

ruudklessens Family - 23/04/2019 TripAdvisor review
« good hotel »

2nd time here and great to "hear" that the reception staff talked Dutch! it isnt a wheelchair friendly hotel but we could find our way. hotelroom was big and bathroom good! breakfast was good, we missed fresh orangejuice and (more) fresh sliced fruit ( only 2 pieces of watermelon) but very friendly staff! maybe possible to have 1 DUTCH tv network?! (BVN (worldwide dutch and begium tv network) for example between al foreign channels (even russian etc...) we still are neighbours :) we will come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ruudklessens, thank you for your review! We are pleased to hear that your stay was statisfied. Thank you for your feedback about the television Programm. we will try to add a dutch tv channel to the programs. We look forward to your next visit. Kind regards B. Keijsers Front Office Manager

Business - 03/11/2018 TripAdvisor review
« Comfortable stay for the purpose of business visit »

Stay was comfortable and relaxing. Distance to the train station, 1 km, gave me a healthy walk, back & forth. The very quiet neighborhood was refreshing, though some might find it lonely. Train station, Norf, is not on RE and ICE halts; Only S-bahn seems to stop here. Breakfast was sumptuous, though a bit pricey, comparatively.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anand, Thank you for your Review. we are pleased to hear that your stay was statisfied, B. Keijsers Front Office Manager

Business - 04/10/2018 TripAdvisor review
« refurbishment overdue »

This hotel is tired and a much needed refurbishment is long overdue. A terrible smell of bad drains haunted my stay, and I couldn't get a wi fi connection in my room; but I did have a nice breakfast, with freshly cooked eggs to order - which is the only reason for two stars. Bathroom facilities are more aligned to the Ibis brand than Mercure, ie below basic. Overall, this hotel is second rate and I do not recommend a stay. Instead, book early to get a room somewhere else, or rearrange your travel to Dusseldorf on non peak dates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear scordon1 Thank you for your review. We want to appologize for the inconvience during your stay. All rooms have a wifi connection, if you have problems with the connection please ask our reception staff. We will try to help our guests to connect the wifi. Our bathrooms are renovated 1,5 year ago. We will do other renovation maintance in the future. Bart Keijsers Front Office Manager

Business - 27/09/2018 TripAdvisor review
« Overall a great experience, but summer might not be the right time to stay. »

Roomy space, well maintained facilities, surrounded by huge area of country landscape, good breakfast. Hotel runs its own above-average restaurant, but for those who looks for more variety, three restaurants are just within 10 minute walk. Also reachable within 10 minutes is EDEKA and dm. The somewhat deserted S-Bahn station is about 15 minutes away by walk, which could be a problem for travelors with heavy luggage. The biggest problem in the warmer and warmer summer: there is no air conditioner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Da-Wu C, thank you for your review! We are pleased to hear that your stay was statisfied, Regarding your point about the air conditioning, we hope that we can solve it soon. Bart Keijsers Front Office Manager

Business - 11/10/2017 TripAdvisor review
« Average hotel »

Average in all respects. Location ok though not optimal. Equipment correct without any outstanding feature. Expensive extras (the bottle of water in the room should be free, not charged 4 euros, and the parking space should also be included, especially considering the fact that the hotel is not at all located in a city centre. Kind and helpful personnel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CN_Brussels, Thanks for your review. We are very sorry that you did not have our hotel in full. However, it is nice to hear that you liked the nature of our staff. We would be delighted if we could welcome you soon again as a guest in our hotel. Tessa Koch Front Office Clerk

Solo travel - 01/10/2017 TripAdvisor review
« Tired and not worthy of the Mercure brand »

Hopefully the above sums up my feelings about this dreary hotel located miles from anywhere. Having recently stayed in the excellent Mercure Wiesbaden I was hoping for something similar. But it wasn't to be. Dull room with spartan, cramped accommodation (e,g,. one has to walk sideways down one side of the bed it's so close to the bathroom wall). Gets the two stars for the politeness of the staff and as the quality of the food was good. Other than that, little to recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ia909, Thank you for your feedback regarding your stay in our hotel. We noticed that your stay was not to your satisfaction but we hope that you will visit us again when your direction shows to " Neuss ". Susanne Schneider Reception Manager

Friends getaway - 14/09/2017 TripAdvisor review
« Nice clean hotel and great value for money »

Great hotel to stay. Clean and tidy. Bed was very comfy Great shower. Friendly and helpful staff. Very good value for money. Easy to check in and also check out. Parking was convenient, and plenty of spaces.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mfpix, Thank you for your good rating. We are very pleased that you enjoyed your stay in our house. See you soon. Tessa Koch Front Office Clerk

Couples - 06/09/2017 TripAdvisor review
« Just good »

Carpets in hotel needs to be replaced and some places floor instead of carpet. Its smelly. The glass doors to go to the rooms are very tight to handle. Stricter rules to swim in the swimming pool. One day a moslima swim with all her clothes on. Not very hygienic !!! Never croissants at the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip-be, Thank you for your review and for your reference regarding the cleanliness of our pool. Such a case like this we have not had in the past. We would like to take it internally and to discuss it with our management in order to act accordingly. Susanne Schneider Reception Manager

Business - 14/05/2017 TripAdvisor review
« 8 night stay during exhibition »

As a platinum member , requested a quiet location. Got stuck above the reception area on third floor, which is the outdoor smoking area - woken up many times during the night by people coming ang going. Was forded to pay for optional breakfast upon checkout as she claimed it was part of the tariff. THis was refunded to my card at a later date . Extremely poor service .

Our hotel has responded to the review
Our hotel has responded to the review

Dear BrianH77777, Thank you for your review. We are very sorry about the circumstances during your check out. Please let us know at the next time if something is wrong with your room.We will try to find a solution for this problem. We hope to see you again as a guest in our hotel! Your Mercure Düsseldorf Neuss Team

fahimdoc Business - 27/11/2016 TripAdvisor review
« 4 nights / MEDICA exhibition »

I arrived early but room was available and ready so they checked me in immediately. The reception staff was helpful throughout the stay. S-Bahn station is 10 mins walk away through a park. 25 mins to Main Dusseldorf station and then 20 mins to Messe fairgrounds. Not much dinning options nearby but there a restaurant and bar in the hotel. Some local stores nearby to find basics. The only negative I found in the room was heating which was not good for my standards and uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your review. With great pleasure we will share your motivation feedbackwith our team. We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team

Business - 15/11/2016 TripAdvisor review
« good business hotel »

was not my first stay in this hotel, so guess i like the place, friendly staff - good rooms - a bit outside dusseldorf but restaurant is ok and bar has a warm atmosphere - car needed - will stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear popoldc, Thank you for your feedback,we are pleased you enjoyed your stay. It is a pleasure to share your warm and motivating comment with respect to our team. We hope to see you again, soon. Your Mercure Düsseldorf Neuss Team

Business - 06/11/2016 TripAdvisor review
« Nice stay! »

The hotel was good located, had enough free parking places and the internet worked well. The staff was friendly and professional and the meal in the bar was very good! Price versus quality was good. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear 732snowy, Thank your for your great review. We are very happy that you enjoyed your stay in our hotel. We will share your compliment with our team. Thank you very much! We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team

mikethemoaner2015 Couples - 28/09/2016 TripAdvisor review
« Disappointing »

We chose this hotel because of the outdoor pool and the fantastic weather on our weekend away. According to the homepage the pool is open in September. Wrong. The pool is closed. Closed. Yes, but the weather is excellent... No the pool is closed. We discussed with 3 different staff members. No one took us seriously. There was no explanation. No understanding. The pool is closed. End of story. Staff do not seem to be trained to make hotel guests feel welcome or important. Check-in was unfriendly. The hotel is run down, the carpets are threadbare in the hallway and stairs and the room we had was overdue for new clean carpet. The hotel prices are very low (53 Euro per night) but the experience was not good. I have a house dust allergy and really suffered in the room. You hear a lot of noise from the hallway as the doors close loudly and the walls are thin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mikethemoaner2015, Thank you for taking the time to write about your experience at our hotel. We regret that we were not able to meet your expectations regarding our pool andour rooms. We are very sorry about that. We hope to see you again! Your Mercure Düsseldorf Neuss Team

LisaStreeter Family - 03/09/2014 TripAdvisor review
« Stop over from Austria t the UK »

We booked this hotel predominantly because the website showed that they had a 'heated pool' we wanted to have a nice splash after a long day of driving. When we arrived we were told that the pool was not heated. On a brighter note the hotel was clean and the room was much bigger that the family room that we stayed at in France. Breakfast was a huge spread and the kids enjoyed the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you very much for taking the time write down your review. We noticed that your stay was not completely to your satisfaction. The Pool will be open only from May till September ! We hope that we will see you next year again to use the pool in summer ! Your Mercure Düseldorf Neuss Team

Family - 16/08/2014 TripAdvisor review
« Nice hotel »

The hotel is located in a wooded area just by the motorway. It is a nice hotel but the pool is outdoors. When I stayed in August the pool water was cold and not very clean. The fitness room is useless. Finding the main entrance to the hotel can be difficult as it is at the end of a lane that is not very clearly signposted. There is a gas station and a large supermarket within a few minutes walking distance. There were also plenty of parking spaces available when we there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, thank you for your review. We noticed that your stay was to your satisfaction. Come back again soon ! Your Mercure Düsseldorf Neuss Team

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