Hotel - Mercure Hotel Duesseldorf Neuss
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf Neuss

3.5/5 737 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Reduced mobility rooms
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Nearby)

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Skiing  (Nearby)
    • Ski school facilities (Nearby)
    • Ski hire facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h geöffnet
    • Opening hours : Week-end 24h geöffnet
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

3M4 km / 2.49 mi JAGUARLANDROVER DEUTSCHLAND GMBH2 km / 1 mi NOVAR2 km / 1.24 mi TOSHIBA4 km / 2.49 mi
DIMENSION DATA2 km / 1.24 mi MITUTOYO2 km / 1.24 mi SIG COMBIBLOC2 km / 1.24 mi

Exhibition centre

DUESSELDORF18 km / 11.19 mi KOELN35 km / 21.75 mi

Your meetings and events

Whether you are planning a meeting, a seminar or a conference - or would like to arrange a private celebration: the events area of our Mercure Neuss hotel is perfect for your professional business event or yourparty or banquet for up to 120 people. All 6 rooms which can be combined together are air-conditioned and have modern event technology including Wi-Fi. Plenty of natural light ensures a pleasant atmosphere. Our attentiveservice ensures that your event is a success. You can count on our professional support when planning and hosting your event or celebration - we will of course take all your requirements into consideration!

Mercure Hotel Duesseldorf Neuss Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THYMUS 37 m2 2 m 28 14 16 14 0
CAPSICUM 40 m2 2 m 30 15 20 20 0
LAVENDULA 58 m2 2 m 55 18 18 26 0
PIPER NIGRUM 59 m2 2 m 60 20 20 28 0
SALVIA 74 m2 2 m 65 20 20 30 0
LUPINUS 84 m2 2 m 70 24 24 36 0
SALVIA/THYMUS 111 m2 2 m 100 30 32 56 50
CAPSICUM+LUPINUS 124 m2 2 m 130 34 44 80 73
LUPINUS/CAPSICUM 124 m2 2 m 130 34 44 80 70
    • Screen
    • Flipchart
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Syndicate rooms
    • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 115 rooms

Our restaurants and bars

See all our restaurants and bars
3.7/5 AccorHotels Rating 582 reviews

Our guest reviews for
Mercure Hotel Duesseldorf Neuss

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 737 reviews
ruudklessens Family - 23/04/2019 TripAdvisor review
« good hotel »

2nd time here and great to "hear" that the reception staff talked Dutch! it isnt a wheelchair friendly hotel but we could find our way. hotelroom was big and bathroom good! breakfast was good, we missed fresh orangejuice and (more) fresh sliced fruit ( only 2 pieces of watermelon) but very friendly staff! maybe possible to have 1 DUTCH tv network?! (BVN (worldwide dutch and begium tv network) for example between al foreign channels (even russian etc...) we still are neighbours :) we will come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ruudklessens, thank you for your review! We are pleased to hear that your stay was statisfied. Thank you for your feedback about the television Programm. we will try to add a dutch tv channel to the programs. We look forward to your next visit. Kind regards B. Keijsers Front Office Manager

Business - 03/11/2018 TripAdvisor review
« Comfortable stay for the purpose of business visit »

Stay was comfortable and relaxing. Distance to the train station, 1 km, gave me a healthy walk, back & forth. The very quiet neighborhood was refreshing, though some might find it lonely. Train station, Norf, is not on RE and ICE halts; Only S-bahn seems to stop here. Breakfast was sumptuous, though a bit pricey, comparatively.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anand, Thank you for your Review. we are pleased to hear that your stay was statisfied, B. Keijsers Front Office Manager

Business - 04/10/2018 TripAdvisor review
« refurbishment overdue »

This hotel is tired and a much needed refurbishment is long overdue. A terrible smell of bad drains haunted my stay, and I couldn't get a wi fi connection in my room; but I did have a nice breakfast, with freshly cooked eggs to order - which is the only reason for two stars. Bathroom facilities are more aligned to the Ibis brand than Mercure, ie below basic. Overall, this hotel is second rate and I do not recommend a stay. Instead, book early to get a room somewhere else, or rearrange your travel to Dusseldorf on non peak dates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear scordon1 Thank you for your review. We want to appologize for the inconvience during your stay. All rooms have a wifi connection, if you have problems with the connection please ask our reception staff. We will try to help our guests to connect the wifi. Our bathrooms are renovated 1,5 year ago. We will do other renovation maintance in the future. Bart Keijsers Front Office Manager

Business - 27/09/2018 TripAdvisor review
« Overall a great experience, but summer might not be the right time to stay. »

Roomy space, well maintained facilities, surrounded by huge area of country landscape, good breakfast. Hotel runs its own above-average restaurant, but for those who looks for more variety, three restaurants are just within 10 minute walk. Also reachable within 10 minutes is EDEKA and dm. The somewhat deserted S-Bahn station is about 15 minutes away by walk, which could be a problem for travelors with heavy luggage. The biggest problem in the warmer and warmer summer: there is no air conditioner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Da-Wu C, thank you for your review! We are pleased to hear that your stay was statisfied, Regarding your point about the air conditioning, we hope that we can solve it soon. Bart Keijsers Front Office Manager

Business - 11/10/2017 TripAdvisor review
« Average hotel »

Average in all respects. Location ok though not optimal. Equipment correct without any outstanding feature. Expensive extras (the bottle of water in the room should be free, not charged 4 euros, and the parking space should also be included, especially considering the fact that the hotel is not at all located in a city centre. Kind and helpful personnel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CN_Brussels, Thanks for your review. We are very sorry that you did not have our hotel in full. However, it is nice to hear that you liked the nature of our staff. We would be delighted if we could welcome you soon again as a guest in our hotel. Tessa Koch Front Office Clerk

Solo travel - 01/10/2017 TripAdvisor review
« Tired and not worthy of the Mercure brand »

Hopefully the above sums up my feelings about this dreary hotel located miles from anywhere. Having recently stayed in the excellent Mercure Wiesbaden I was hoping for something similar. But it wasn't to be. Dull room with spartan, cramped accommodation (e,g,. one has to walk sideways down one side of the bed it's so close to the bathroom wall). Gets the two stars for the politeness of the staff and as the quality of the food was good. Other than that, little to recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ia909, Thank you for your feedback regarding your stay in our hotel. We noticed that your stay was not to your satisfaction but we hope that you will visit us again when your direction shows to " Neuss ". Susanne Schneider Reception Manager

Friends getaway - 14/09/2017 TripAdvisor review
« Nice clean hotel and great value for money »

Great hotel to stay. Clean and tidy. Bed was very comfy Great shower. Friendly and helpful staff. Very good value for money. Easy to check in and also check out. Parking was convenient, and plenty of spaces.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mfpix, Thank you for your good rating. We are very pleased that you enjoyed your stay in our house. See you soon. Tessa Koch Front Office Clerk

Couples - 06/09/2017 TripAdvisor review
« Just good »

Carpets in hotel needs to be replaced and some places floor instead of carpet. Its smelly. The glass doors to go to the rooms are very tight to handle. Stricter rules to swim in the swimming pool. One day a moslima swim with all her clothes on. Not very hygienic !!! Never croissants at the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip-be, Thank you for your review and for your reference regarding the cleanliness of our pool. Such a case like this we have not had in the past. We would like to take it internally and to discuss it with our management in order to act accordingly. Susanne Schneider Reception Manager

Business - 14/05/2017 TripAdvisor review
« 8 night stay during exhibition »

As a platinum member , requested a quiet location. Got stuck above the reception area on third floor, which is the outdoor smoking area - woken up many times during the night by people coming ang going. Was forded to pay for optional breakfast upon checkout as she claimed it was part of the tariff. THis was refunded to my card at a later date . Extremely poor service .

Our hotel has responded to the review
Our hotel has responded to the review

Dear BrianH77777, Thank you for your review. We are very sorry about the circumstances during your check out. Please let us know at the next time if something is wrong with your room.We will try to find a solution for this problem. We hope to see you again as a guest in our hotel! Your Mercure Düsseldorf Neuss Team

fahimdoc Business - 27/11/2016 TripAdvisor review
« 4 nights / MEDICA exhibition »

I arrived early but room was available and ready so they checked me in immediately. The reception staff was helpful throughout the stay. S-Bahn station is 10 mins walk away through a park. 25 mins to Main Dusseldorf station and then 20 mins to Messe fairgrounds. Not much dinning options nearby but there a restaurant and bar in the hotel. Some local stores nearby to find basics. The only negative I found in the room was heating which was not good for my standards and uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your review. With great pleasure we will share your motivation feedbackwith our team. We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team

Business - 15/11/2016 TripAdvisor review
« good business hotel »

was not my first stay in this hotel, so guess i like the place, friendly staff - good rooms - a bit outside dusseldorf but restaurant is ok and bar has a warm atmosphere - car needed - will stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear popoldc, Thank you for your feedback,we are pleased you enjoyed your stay. It is a pleasure to share your warm and motivating comment with respect to our team. We hope to see you again, soon. Your Mercure Düsseldorf Neuss Team

Business - 06/11/2016 TripAdvisor review
« Nice stay! »

The hotel was good located, had enough free parking places and the internet worked well. The staff was friendly and professional and the meal in the bar was very good! Price versus quality was good. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear 732snowy, Thank your for your great review. We are very happy that you enjoyed your stay in our hotel. We will share your compliment with our team. Thank you very much! We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team

mikethemoaner2015 Couples - 28/09/2016 TripAdvisor review
« Disappointing »

We chose this hotel because of the outdoor pool and the fantastic weather on our weekend away. According to the homepage the pool is open in September. Wrong. The pool is closed. Closed. Yes, but the weather is excellent... No the pool is closed. We discussed with 3 different staff members. No one took us seriously. There was no explanation. No understanding. The pool is closed. End of story. Staff do not seem to be trained to make hotel guests feel welcome or important. Check-in was unfriendly. The hotel is run down, the carpets are threadbare in the hallway and stairs and the room we had was overdue for new clean carpet. The hotel prices are very low (53 Euro per night) but the experience was not good. I have a house dust allergy and really suffered in the room. You hear a lot of noise from the hallway as the doors close loudly and the walls are thin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mikethemoaner2015, Thank you for taking the time to write about your experience at our hotel. We regret that we were not able to meet your expectations regarding our pool andour rooms. We are very sorry about that. We hope to see you again! Your Mercure Düsseldorf Neuss Team

LisaStreeter Family - 03/09/2014 TripAdvisor review
« Stop over from Austria t the UK »

We booked this hotel predominantly because the website showed that they had a 'heated pool' we wanted to have a nice splash after a long day of driving. When we arrived we were told that the pool was not heated. On a brighter note the hotel was clean and the room was much bigger that the family room that we stayed at in France. Breakfast was a huge spread and the kids enjoyed the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you very much for taking the time write down your review. We noticed that your stay was not completely to your satisfaction. The Pool will be open only from May till September ! We hope that we will see you next year again to use the pool in summer ! Your Mercure Düseldorf Neuss Team

Family - 16/08/2014 TripAdvisor review
« Nice hotel »

The hotel is located in a wooded area just by the motorway. It is a nice hotel but the pool is outdoors. When I stayed in August the pool water was cold and not very clean. The fitness room is useless. Finding the main entrance to the hotel can be difficult as it is at the end of a lane that is not very clearly signposted. There is a gas station and a large supermarket within a few minutes walking distance. There were also plenty of parking spaces available when we there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, thank you for your review. We noticed that your stay was to your satisfaction. Come back again soon ! Your Mercure Düsseldorf Neuss Team

Lily F Business - 22/06/2014 TripAdvisor review
« MEDIUM »

old fashioned hotel, needs to be modernized but the restaurant is good and the breakfast has a large choice. employees are not that professionnal but kind. location is interesting because 25 minutes to the airport duesseldorf.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lily, thank you for your review. With large joy we noticed that you had a good stay in our hotel. Your points of critiscm concerning the fashion of the hotel were told to our general manager. We will hope to see you again in our hotel ! Have a good time ! Your Team of Mercure Hotel Düsseldorf Neuss

Business - 19/05/2014 TripAdvisor review
« Difficult checkout »

It took me 30 minutes for checking out in the morning. No other guest before myself. The lady at reception took the phone twice while processing my check-out, without any excuse. I do not understand why there was only one staff at reception at 7:30 AM, busy morning time for business people. I had to pay first the amount what she said, before seeing an invoice. Before she charge onto my credit card, I asked to show me the invoice. But she said it was not possible, and that the hotel do not show the invoice till the payment is made. I found a mistake when checking the invoice only after my payment. I was paying for two rooms (two guests). We had three breakfasts to pay, but she charged four. I asked a correction, then she deducted all the breakfasts. I insisted to pay for three breakfasts, which she didn't seem to undersatnd my comment, but credited 4 breakfasts on my credit card. During the whole process, she did not apologize any for the mistake and the delay. I do not want to have free breakfasts by somebody's mistake, but want to stay at a hotel with good service policy and procedure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your constructive criticism. Because of your openness we have the possibility to steady increase our service quality. Of course we want to offer our guests a special service. Unfortunately, we have not succeeded at your last residence. Today we would like to apologize for the inconvenience during your stay in our house. What has happened does not meet our claim and our standards. In order to guarantee consistent service at our reception, we have the aspects you mention internally discussed intensively with the affected employee. Because of these incidents, we are now very concerned to avoid such situations in the future. Dear Guest, unfortunately, we can not undo the incident, but we want to convince you during your next stay at Mercure Hotel Dusseldorf Neuss of the opposite and want to offer our usual standards. We are looking forward to welcoming you in our hotel. With kind regards The team of Mercure Hotel Düsseldorf Neuss

Anonymous Business - 31/03/2014 AccorHotels certified review
« 2 days booked, only 1 day stay beacuse of overbooking of the hotel »

Hotel was overbooked with 14 rooms and therefore we needed to stay in another hotel in the surroundings. So not really comfortable. You need to check-in before 18H00 even if you confirm via Phone your reservation and leave you credit card details. So not really business friendly. because of overbooking upgrade and so room was ok depending of the location of your business Bit older building

xdu Family - 14/03/2014 TripAdvisor review
« a nice stay »

The hotel a good distance from the Dusseldorf and Köln cities, ideal for a family urban visit and for a good price. The service is good, the staffs speak many languages. But for a business trip, the hotel is a little bit old and needs some refreshes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guests, first of all we wan to thank you for your review ! We are very delighted that you had a good time in our hotel that we could convinced you of us and our services. We hope you will visit us again sson, the whole team is looking forward to welcome you again. Until then we wish you a pleasant time and remain with kind regards from Neuss

Pannekoek77 Family - 11/03/2014 TripAdvisor review
« Friendly staff, ample parking space »

We were happy with the clean rooms and though the lift was small, it was well-maintained. Friendly, helpful staff at the reception. There was ample parking space in front of the hotel. Comfortable beds - we had a good night's sleep. The breakfast spread was good, with a nice selection of German ham and sausages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guests, many thanks for your review. With large joy we noticed that your stay was to your satisfaction. The fact that you felt well with us makes us glad and we are looking forward to welcome you soon again once as a guest of our house. Your Team from Mercure Hotel Düsseldorf Neuss

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