Hotel - ibis 3 Lacs Neuchatel
Ibis Hotel Hotel Ibis Hotel Hotel

ibis 3 Lacs Neuchatel Hotel

3.5/5 325 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Electric car recharging units
  • Shoe shine machine
  • Concierge  (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Golf course 18 holes  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week NO ROOM SERVICE
    • Opening hours : Week-end NO ROOM SERVICE

Business services

  • 2 meeting room(s)
  • Copy/print service available
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Hotel location

Your meetings and events

ibis 3 Lacs Neuchatel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Neuchâtel 30 m2 0 m 0 0 0 0 0
BIENNE 44 m2 3 m 40 20 20 30 40
    • Meeting room
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 60 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Remote control TV
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Automatic temperature control
    • Telephone
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 893 reviews

Our guest reviews for
ibis 3 Lacs Neuchatel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 325 reviews
Lily L. Couples - 25/08/2019 AccorHotels review
« conveniently located . »

Ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LILY L., We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchâtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima / Receptionist Trois Lacs Gestion SA

Ralph Families - 30/07/2019 AccorHotels review
« We had a lovely stay at the Ibis in Neuchatel. »

We stayed at the Ibis "3 Lacs Neuchatel" for three nights and we had an excellent experience. The staff was very friendly and helpful; the breakfast was great. And the Ibis hotel was dog-friendly! Convenient location next to the motorway and just a short drive to Neuchatel's city centre. Main problem - especially on a hot summer day: no air condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchâtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuseppe Apice Operations Manager Trois Lacs Gestion SA

Lily L. Couples - 25/07/2019 AccorHotels review
« nice little stop between bigger cities. »

Convenient and practical.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LILY L., We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchâtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima / Receptionist Trois Lacs Gestion SA

Dan Solo - 26/06/2019 AccorHotels review
« It's little details that would leave a different Impression »

Upon arrival I was asking about the opening hours of the bar, "theoretically open but no alcohol". At 25° plus it would have been nice to sit outside in the nice garden /pool area and have a beer. In todays time there should be power plugs next to the bed, just because cell phones are used as alarm clocks by most people. Otherwise it is quite okay, but just in general a little more "freshness" in communication would serve well. Restaurants nearby (such as Kreuz in Gals) could be mentioned to support guests staying in such a rather out in nowhere place. The location is perfect to sleep, but to eat or enjoy an nice evening it's a bit lonely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchâtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are working to improve our services with general refreshment of lobby and rooms to improve the comfort provide to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuseppe Apice Operations Manager Trois lacs Gestion SA

Dominique Business - 05/06/2019 AccorHotels review
« business trip in Marin »

Overnight stay near Neuchatel, the hotel is convenient near the freeway. It is a basic IBIS nothing fancy about it. It is IBIS you know what you get. Room is big and comfortable. Staff is friendly, price is expensive but it is Switzerland afterall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchâtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuseppe Apice Operations Manager Trois Lacs Gestion SA

Anonymous Business - 15/04/2019 AccorHotels review

Good. Staff really friendly. Calm room. Breakfast good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fortier H., We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchâtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima / Receptionist Trois Lacs Gestion SA

Raquel Couples - 03/04/2019 AccorHotels review
« It was good »

The staff and hotel location were perfect. The shower wasn’t.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchâtel. It is always a pleasure to receive positive feedback and we will share your comments with our team. We will check what happens with the shower to try to improve this facility. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuseppe Apice Assistant Manager Trois Lacs Gestion SA

Antonio Couples - 07/10/2018 AccorHotels review
« Hotel prevalentemente business »

In linea con lo standard Ibis

Our hotel has responded to the review
Our hotel has responded to the review

Signor C., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso ibis 3 Lacs Neuchâtel. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signor le porgiamo cordiali saluti. Fatima / Receptionist Trois Lacs Gestion SA

Anonymous Business - 21/09/2018 AccorHotels review
« Nice stay. »

Clean room, nice & efficient personnel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchâtel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuseppe Assistant Manager Trois Lacs Gestion SA

Frequent B. T. Business - 03/09/2018 AccorHotels review
« A nice, very clean hotel with free outside parking spaces, right next to the highway and very friendly staff! »

All in all a pleasant experience with very helpful staff, situated in a practical location close to the highway and thus only 15 minutes to Neuchâtel. They have "caddies" there to transport all the luggage and free outside parking spaces all around the hotel. The hotel is agreeably quiet and the room was very clean and spacious (compared to other IBIS hotels). I also appreciated the shower and toilets in two separate rooms! For a frequent business T. - this type of hotel is ideal!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna B., We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchâtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima / Receptionist Trois Lacs Gestion SA

Stefan W. Business - 23/07/2018 AccorHotels review
« Ibis 3 Lacs, July 2018 »

Very satisfied, except for the fact that the rooms have no air conditioning. It was over 30 degrees unfortunately too hot in the room.

Anonymous Families - 19/06/2018 AccorHotels review
« Extremely disappointed »

The hotel staff were inexperienced with customer service. They were rude and often confused in their roles. One minute they are a receptionist then a barman/woman. Noisy guests, dirty hallways and frozen food and staff experience was just appalling. I would never return again even if I were paid to. The only positive was that breakfast was OK for a continental and pool area clean. This hotel needs extreme work both in the decor and the training of staff. There is also nothing for children. No games in the lobby or anything to make them feel welcome. Get rid of the frozen food, it is not appropriate to serve that rubbish to anyone. Invest in a toaster and have fresh toasted sandwiches ordered in, no preparation needed just pop them in a toaster. A hotel should always provide tea and coffee in the rooms. This hotel failed. Send staff on a customer service hotel management course. The cost of this would be eventually returned in happier customers returning. Provide a shuttle service for a small fee into the town of nauchatel. And get rid of the lobby old fashioned decor. The old patterns on those carpets would give any person a headache. I wish I could manage this hotel, I would send figures soaring. Such a wasted opportunity with this hotel, just no love in it whatsoever!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis 3 Lacs Neuchâtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Frossard General Manager / Owner Trois Lacs Gestion SA

Hth Solo - 05/06/2018 AccorHotels review
« Good, one night stopover stay »

Nice room, convienient for a stop over. Some distance from the town / lakes - need to drive for these.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchâtel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuseppe Assistant Manager Trois Lacs Gestion SA

A Families - 21/01/2018 AccorHotels review
« Smooth »

Rooms a bit too cold. Would be nice to have access to a kettle in the room

Pierre S. Friends - 29/12/2017 AccorHotels review
« Very pleasant »

Very good stay in a good quality hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear PIERRE MICHEL S., We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchâtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima / Receptionist Trois Lacs Gestion SA

Steve Couples - 09/10/2017 AccorHotels review
« One of the old-style Ibis hotels, with a bigger room than most »

This was one of the most pleasant Ibis hotels I've stayed in over the years. The room was bigger than most, and scrambled eggs were available for breakfast. It was also one of the more reasonably priced hotels for Switzerland.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchatel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuseppe Front Office Agent Trois Lacs Gestion SA

Anonymous Business - 25/09/2017 AccorHotels review
« Adequate for a short business stay, but watch out for the mice in the lobby! »

Good problem-free 3 night-stay. Chose hotel becsuse of very close location to a nearby industrial estate where is located the company I had to visit. My hotel room was quiete and clean. Brekfast was OK, as was the staff. Good value for money considering this is Switzerland where everything is extremely expensive. HOWEVER, be aware that on one evening when we had a drink at the bar / lobby area, a mouse had invited itselc in the hotel. We saw it several times running between tables. This is quite funny but nevertheless not the kind of scene you expect in the hotel!! The hotel staff saw it too.

Fruudy Business - 20/08/2017 AccorHotels review
« Considering being a Swiss Hotel OK »

Everything standard, although a bit aged. really bad however was the small queensize bed which was on rolls and just pushed together. One wrong movement during the night and it came apart. breakfast OK; didn't try the TV

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.R., We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchatel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuseppe Front Office Agent Trois Lacs Gestion SA

Gary Friends - 03/08/2017 AccorHotels review
« I expected more and the cost of breakfast!!!! »

Overall I was very disappointed, we arrived fairly late due to delays and the twin single wasn't made up and there was not enough of towels (Both issues were quickly rectified by the staff who were more than helpful) We had breakfast that morning which was OK however £40 for three breakfast is extreme, i'm not sure how an Ibis can justify that price. his is not my first stay in an Ibis hotel and i expected better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary D., Thank you for taking the time to tell us about your experience at the ibis 3 Lacs Neuchatel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Friends - 11/06/2017 AccorHotels review
« Satisfied, not exceptional »

Bedding and bed confortable; room cold on entry, warmed when a/c adjusted from 10C!! Wooden floor felt sticky, room had odour of cleaning product. Bathroom fine.

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