Hotel - Mercure Bordeaux Lac Hotel
Mercure Hotel Mercure Hotel

Mercure Bordeaux Lac Hotel

3.5/5 608 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AUCHAN1 km / 0.62 mi FORD4 km / 2.5 mi IKEA0.5 km / 0.31 mi
CAISSE DES DEPOTS0.5 km / 0.31 mi IBM0.5 km / 0.31 mi SAFT2 km / 1.25 mi

Congress centre

PALAIS DES CONGRES0.5 km / 0.31 mi

Exhibition centre

PARC DES EXPOSITIONS0.5 km / 0.31 mi

Your meetings and events

We offer 3 naturally-lit, modular meeting rooms that provide a total surface area of 1292 sq. ft (120 m²) and have been recently renovated, along with free WIFI. We will happily provide a screen, video projector, sound system, etc. upon request.

Mercure Bordeaux Lac Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AQUILA 35 m2 2.7 m 20 12 12 15 0
LES NAÏADES 38 m2 2.7 m 20 12 12 20 0
LES PLEÏADES 47 m2 2.7 m 40 20 20 25 40
LES MUSES 65 m2 2.4 m 0 0 0 0 60
AQUILA + NAÏADES 73 m2 2.7 m 50 25 25 30 50
NAÏADES+PLEÏADES 85 m2 2.7 m 60 30 30 40 60
AQUILA+NAÏADES+PLEÏADES 120 m2 90 m 90 40 40 60 90
    • Audio and video equipment
    • Lectern
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Discover our recently renovated Superior Rooms. You can also stay as a family thanks to our Superior Room with sofa. All our rooms are spacious and have free WIFI connection.

  • 100 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 55 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Ice machine
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • High speed transmission line
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

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4.1/5 AccorHotels Rating 3,485 reviews

Our guest reviews for
Mercure Bordeaux Lac Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 608 reviews
Brianh Families - 28/10/2019 Confirmed reviews AccorHotels
« Good location »

We checked into Room 611 and thought it was ok but when we turned on the heating system there was a strong smell of cigarettes. We complained to Reception and we were moved to Room 619. This room was good with no smell. Overall we enjoyed our stay, the room was clean and comfortable with good views. The man on reception really made our stay very enjoyable, he helped us move to a new room and was very friendly and helpful every time we went in and out of the hotel - it's people like that who make hotel stays very welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Andrew M. Couples - 19/10/2019 Confirmed reviews AccorHotels
« Disappointed »

Sewage smell in lobby, restaurant closed, bar unstaffed and not serving after 23:00, understaffed hotel I was extremely dissatisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW m., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pieter V. Couples - 16/10/2019 Confirmed reviews AccorHotels
« Its was as expected »

Everything was efficient and as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Anonymous Couples - 08/10/2019 Confirmed reviews AccorHotels
« A functional stay. »

The staff were friendly and helpful. The room was large clean & funtional. Disappointed that the Brasserie was not open Fri or Sat Sun Eve. The breakfast was very expensive. There was an unpleasant chemical cleaning smell in the corrido & lift. 2 small paper cups in room for hot drink & no glasses just thin plastic tooth cup. Room over looking trees but when window open mosquitoes entered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

V. S. Business - 02/10/2019 Confirmed reviews AccorHotels

Deception on details

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées.

Anonymous Couples - 25/09/2019 Confirmed reviews AccorHotels
« I felt unwelcome »

We stayed at the weekend. No dinners available even though the kitchen was providing meals for groups.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LESLEY R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our other restaurant Hippopotamus was open and our Snacking service also. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Veikko J. L. Couples - 24/09/2019 Confirmed reviews AccorHotels
« wonderful new experience for us and the location is perfect »

we liked, rested and have a good breakfast during our trip from Helsinki / Finland to Marbella / Spain by car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VEIKKO L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Karen Couples - 22/09/2019 Confirmed reviews AccorHotels
« Extremely satisfied. »

We have stayed here several times. Friendly staff and comfortable rooms. Easy to find and easy to get into the centre of Bordeaux. If hotel restaurant is closed there are others nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAREN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Paul M. Couples - 17/09/2019 Confirmed reviews AccorHotels
« Good hotel »

Enjoyed our stay. Unfortunately, it was a Sunday and not much was open/going on. Good room. Good room service. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

D. K. Couples - 15/09/2019 Confirmed reviews AccorHotels
« Great stopover »

We felt welcome throughout our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DYMPNA K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 15/09/2019 Confirmed reviews AccorHotels
« It was an ok stay »

Strange smell all over the hotell

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Anonymous Couples - 30/08/2019 Confirmed reviews AccorHotels
« Excellent hitel »

Staff were very pleasant and courteous. Lovely room but food a little traditional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Couples - 27/08/2019 TripAdvisor review
« Really good hotel, with good access, car parking and just a few minutes walk to the city tram network. »

Very comfortable room & bed which was well serviced by room staff. Excellent, helpful & friendly staff throughout, many of whom spoke good English. This hotel's location provides easy access to Bordeaux city center via the well known tram system.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you for your comment, we hope to see you back soon

E. Families - 26/08/2019 Confirmed reviews AccorHotels
« Air conditioning ineffective, and thick duvets in summer! »

Room was ok, showing it's age. Bathroom needs some attention - ceiling in shower is mouldy, shower pressure is awful so washing hair took a long time. Door is damaged by water from shower. Air conditioning system is pretty useless, room was boiling at night even though we left it running. Hotel provides thick duvets despite high temperature in rooms so all of us too hot and we all slept badly as a result. Breakfast buffet had a good range of choices but it took a long time for thing to be replaced when they ran out. For about 30 minutes there was no drinking water available and I ended up having to ask staff twice for some.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HEMMING E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Chris J. M. Families - 25/08/2019 Confirmed reviews AccorHotels
« A very enjoyable stay »

The hotel is conveniently located for the airport and access via the tram to the city. The staff are very professional and welcoming and we really enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER m., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

K Families - 21/08/2019 Confirmed reviews AccorHotels
« Exactly what I expect and need »

Nice and comfortable stay and all very helpful staff. Appreciate the convenient parking space and easy access to tram

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Minou B. Friends - 17/08/2019 Confirmed reviews AccorHotels
« carpets were absolutely discusting filthy , room service food was over priced and three bits of meat. don't get me started on the beds , if anyone reads this do not stay at this hotel £119 for filth stay at the ibis its cleaner »

filthy don't stay here rubbish after a very long journey from Portugal .

Our hotel has responded to the review
Our hotel has responded to the review

Dear MINOU b., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ross Families - 13/08/2019 Confirmed reviews AccorHotels
« Start of the Velodyssee cycling trip! »

Hotel was fine. Bikes were safely stored for our arrival (thank you).

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROSS P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Couples - 31/07/2019 Confirmed reviews AccorHotels
« Very good »

Enjoyed our stay. Friendly and helpful reception, great breakfast and quiet & relaxing location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARILENE D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Madame C. Families - 20/07/2019 Confirmed reviews AccorHotels
« Lovely hotel with some concerns »

Hotel lovely with a great location Food availability and choice very poor Concerns about missing items from room Do not honour their promise of sustainability

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

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