Hotel - Mercure La Rochelle Vieux-Port Sud Hotel
Mercure Hotel Mercure Hotel

Mercure La Rochelle Vieux-Port Sud Hotel

3.5/5 1,204 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Kayaking (Nearby)
    • Sailing facilities (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:00-00:00
    • Opening hours : Week-end 12:00-14:00/19:00-00:00

Business services

  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALSTOM2 km / 1 mi BOLLORE6 km / 3 mi CARL ZEISS4 km / 2 mi LEA NATURE4 km / 2 mi RHINOS GROUPE4 km / 2 mi UNIVERSITE LR0 km / 0 mi
ANGIBAUD DEROME3 km / 1 mi BRUNSWICK2 km / 1 mi EQIOM7 km / 4 mi PORT DE COMMECE6 km / 3 mi STELIA32 km / 19 mi

Congress centre

ESPACE ENCAN0 km / 0 mi

Exhibition centre

PARC DES EXPOSITIONS2 km / 1 mi PARC EXPO2 km / 1 mi

Your meetings and events

We have 10,762 sq. ft. (1000 m²) of meeting space, accommodating up to 300 people and split across 6 large rooms, 5 offices and a large hall measuring 1722 sq. ft. (160 m² ).All of our meeting rooms benefit from natural daylight and are fully equipped, including free WIFI access.Make the most of our expert assistance, advice and event-organizing services to make sure everything goes to plan for your stay in our beautiful town of La Rochelle.

Mercure La Rochelle Vieux-Port Sud Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AUNIS 11 m2 2 m 0 0 4 0 0
GATINE 17 m2 2 m 0 0 8 0 0
SAINTONGE 17 m2 2 m 0 0 8 0 0
ILE D'AIX 66 m2 3 m 40 18 12 24 50
BROUAGE 75 m2 3 m 60 20 20 30 50
TALMONT 75 m2 3 m 60 20 20 30 50
BROUAGE + TALMONT 150 m2 3 m 84 30 16 48 80
FORT BOYARD 150 m2 3 m 84 30 16 48 80
ILE D'OLÉRON 184 m2 3 m 165 40 165 100 140
ILE DE RÉ 184 m2 3 m 165 40 165 100 120
FORT BOYARD + TALMONT 225 m2 3 m 126 38 24 84 100
FORT BOYARD + TALMONT + BROUAGE 300 m2 3 m 160 50 32 110 200
ILE D'OLÉRON + ILE DE RÉ 368 m2 3 m 300 50 300 180 300
OLERON + AIX + BOYARD 400 m2 3 m 270 0 270 0 240
OLERON+AIX+BOYARD+TALMONT 400 m2 3 m 320 0 320 240 240
ILE D'AIX + OLÉRON + RÉ 434 m2 3 m 310 0 310 0 310
OLERON+AIX+BOYARD+TALMONT+BROUAG 550 m2 3 m 440 0 440 0 350
RE+OLERON+AIX+BOYARD+HALL 744 m2 3 m 0 0 500 0 460
RE+OLERON+AIX+BOYARD+TALMONT+HAL 819 m2 3 m 600 0 600 400 600
ESPACE CONGRES PRIVATISE 894 m2 3 m 0 0 0 0 700
    • Flipchart
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Video equipment
    • Overhead projector
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

We offer different types of rooms to suit different tastes. However, all of our rooms are decorated in the style of a ship cabin regardless of whether you choose a double or twin room.

  • 123 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 3 family rooms
  • 3 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Direct dial telephone
    • Baby bed
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 5,099 reviews

Our guest reviews for
Mercure La Rochelle Vieux-Port Sud Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,204 reviews
Philip N. Couples - 13/08/2019 AccorHotels review
« Everything we needed. »

Very good, Very clean, staff friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip N., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Anonymous Couples - 09/08/2019 AccorHotels review
« A great hotel and location but staff not great »

I think our lasting memory will be how poor the attitude of your restaurant staff was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRIS B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We'll share your comment with the staff concerned to ensure that our guest receive a warm welcomed during their stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillaume DUBOS Assistant front office manager

Anonymous Business - 08/08/2019 AccorHotels review
« Clean and quiet room in convenient location. »

I had to request twice to have the breakfast charge removed from my bill. The tissue box in the bathroom was empty.

Irene Couples - 08/08/2019 AccorHotels review

Room was lovely, staff were friendly and breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Front office Manager

B. Couples - 07/08/2019 AccorHotels review

Aimable

Liz N. Couples - 06/08/2019 AccorHotels review
« Very nice »

Hotel was lovely with great facilities and in a good location. The room was compact but nice all the same.

Tony T. Couples - 30/07/2019 AccorHotels review
« Not a great interior and small rooms »

Rooms were VERY small. Not to the normal standard for a Prestige Room. Shelf about the bed a very bad idea. I hit my head on it and drew blood. Not a good idea about the bed. Problems with checkin. Had to wait 30 mins only to find the wrong room had been allocated and was not facing the water. Staff were ok but did nothing to compensate for the long wait for check in and allocating the wrong room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natacha JOUGLAR Chef de Réception

From I. Families - 28/07/2019 AccorHotels review
« Very pleasant. Central location with parking. Good breakfast. »

All good. Very pleasant. Central location with parking. Good breakfast.

Steve G. Couples - 27/07/2019 AccorHotels review
« Relaxing »

Professional and welcoming staff, comfortable room, excellent location.

Michael H. Couples - 24/07/2019 AccorHotels review
« A lovely stay »

Staff extremely helpful and efficient, and everybody I spoke to had an excellent understanding of English which was very helpful for visitors. Very good and varied choice of breakfast items.

Anonymous Business - 24/07/2019 AccorHotels review

+ Comfortable room, friendly staff, good breakfast buffet, quick check-in procedure - Room stank a bit (maybe air conditioning?)

Jo Friends - 24/07/2019 AccorHotels review
« Great location and friendly staff »

The hotel was in an excellent location for a brief one-night stay whilst passing through La Rochelle - a short walk from both the station and the old port/ferry terminal. The rooms were clean and the usual Mercure standard, we enjoyed the 'boat' decoration in the bathroom.

Couples - 23/07/2019 TripAdvisor review
« Cupboard Bathroom »

Hotel direct in the City. Good parking, free of charge. Bathroom terrible. Water flushing did not work properly. The bathroom is accessible through a cupboard door. Small window with view to the Port.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We would like to thank you for leaving us your feedback. We have well noted your observations and recommendations for improvements in bathroom. It is very important for us to keep the highest level of customer satisfaction standards possible. Thank you again for your feedback and we hope to receive you in the future, Kind regards, Natacha JOUGLAR Front office manager

Andy C. Couples - 22/07/2019 AccorHotels review
« Finally found a hotel in La Rochelle that we will be returning too »

Easy checking in and out. Fantastic. Free parking and easy to find. And a lovely walk to the sites.

K. F. Couples - 20/07/2019 AccorHotels review
« Hotel in good position. »

First day at Breakfast not one of the staff spoke to us. Disappointed that there was no lounge area and disappointed at the hotel food. However good breakfast although the bacon could be properly cooked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KENRICK F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Graham S. Couples - 19/07/2019 AccorHotels review
« Great location and nice hotel »

Room was quiet and cool (necessary with the heat outside). Free parking was useful. One thing to note is that I went to the bar and ordered a beer and as it was nice weather I went upstairs to to sit on the balcony. I was able to get on to the balcony but couldn't get back indoors as the doors self locked. Fortunately I could take the external stairs to get back. It is a shame that there is no nice outside space.

Couples - 19/07/2019 TripAdvisor review
« Overnight Stop La Rochelle »

Average check in from Reception staff, Room was ready however there was a musky smell in the room which seemed to be coming from air con.Bar staff not totally manned and had to ask for assistance with ordering and reception staff seemed uninteresed. Breakfast good selection and attentive staff.At check out mentioned issues and not sure I'd return again and not the same as the first time we visited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. NATACHA JOUGLAR Front office manager

Chris P. Families - 16/07/2019 AccorHotels review
« Satisfied but we believe we were overcharged »

The hotel was great. However, upon checkout we did not notice that we were overcharged. We are trying to reconcile this, and hope that this correction is completed. Otherwise our satisfaction would’ve been extremely happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Natacha JOUGLAR Chef de Réception

Lynda M. Couples - 16/07/2019 AccorHotels review
« Perfect position, lovely hotel. »

We stayed for two nights and found the hotel to be most comfortable in a perfect, central position.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynda, Thank you for the great feedback of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natacha JOUGLAR Chef de Réception

Colin Couples - 15/07/2019 AccorHotels review
« Hotel La Rochelle »

Nice stay. Apart from the shower all was very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear COLIN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

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