Hotel - Novotel Lombok Resort & Villas
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Novotel Lombok Resort & Villas Hotel

4.0/5 2,155 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • MATARAM
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Beach and water sports
    • Boat excursions
    • Kayaking
    • Pedal boat
    • Private beach
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Bicycles rental (Paying)
    • Outdoor sports
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Boules/petanque
    • Darts
    • Football
    • Horse riding
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can benefit from the Novotel network and experience that have let us build a great expertise in meetings organization.Our years of experience have let us build a great expertise in meetings organization.

Novotel Lombok Resort & Villas Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GILI 50 m2 3 m 30 15 0 20 20
RINJANI 60 m2 3 m 40 20 0 30 20
SEGARA 60 m2 3 m 40 20 0 30 20
    • Screen
    • Flipchart
    • Meeting room
    • Podium
    • WIFI access
    • Slide projector
    • Overhead projector
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 29 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 2,718 reviews

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,155 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Ridwania Business - 06/08/2019 AccorHotels review
« too much for a busy business trip »

was not able to enjoy all the leisure facilities due to tight travel itinerary only a quick dip into crowded swimming (/party?) pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., greetings from Novotel Lombok Resort & Villas! We are sorry to read that your overall experience experience did not meet your expectations, please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Guest Experience Manager

Kate Solo - 05/08/2019 AccorHotels review
« Clean hotel with a lovely Bali feel and all the extras you need »

Good - just needed a night before moving on and good to have all the toiletries so I didn’t have to unpack my own. Breakfast selection was extensive and catered for all types. Surprised by the number of families there!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Katherine, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are pleased to read that you had a great experience stayed with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Rose F. L. Families - 05/08/2019 AccorHotels review
« Easy vacation spot »

My children and I enjoyed our stay there. Easy to rent motorbike for trips outside, accessible gym and push bikes for the three of us. I would only say that sometimes I could smell sewage coming from the bathroom. As we are in an island, my experience with the engineering side in hotels in these parts is relatively the same. In the mornings, we would awaken with doors slamming, voices coming from the hall and the cleaning cart.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Rose, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are happy to read that you and your children enjoyed your stay with us. However, we are sorry to read that you had unpleasant experience due to sewage smell from the room and that the noise. Rest assured, that I will address this issue to all related team accordingly. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Guest Experience Manager

Charlie Couples - 05/08/2019 AccorHotels review
« I regularly visit this hotel, it is excellent. »

I normally do not complete your surveys, but in this case I will make an exception. This hotel provides the perfect tropical holiday. Even though the physical property is getting dated it is ideal. The staff are all long term and provide exceptional service. Don't change a thing. I will be sending a separate email of thanks to your manager Jan Kroeckel. This is one hotel where you have got it right!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. b., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback relating to your most recent stay with us. We are delighted to know that your experience has been perfect, and that it is our most pleasure to read that our staffs were able to make you feel welcomed and valued. Moreover, we are truly felt honored to have you here with us regularly, it is a great to have you as a part of Novotel Lombok family. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again, and we hope look forward to welcome you back in the not too distant. Sincerely, Robby Irawan Guest Experience Manager

Wisnu S. Business - 04/08/2019 AccorHotels review
« Nice and comfortable »

Effective and friendly services. Nice place to stay and enjoy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Wisnu, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that you had a nice and comfortable stay with us, and that pleased to read that our staffs were able to make you feel welcomed and valued. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Sammy Families - 31/07/2019 AccorHotels review
« Amazing »

This was my second time staying at Novotel in Kuta. I will continue to return due to Great location, helpful and friendly staff, comfortable and stylish rooms. Love staying here!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Samantha, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your overall experience was amazing, and that it is our most pleasure to read that our staffs were able to make you feel welcomed and valued. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back for another great experience. Sincerely, Robby Irawan Guest Experience Manager

Rudi A. Families - 30/07/2019 AccorHotels review
« Family time »

Amazing vacation with my family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Rudi, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you and your family had an amazing experience stayed with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Sharon H. Couples - 30/07/2019 AccorHotels review
« Relaxing »

Staff were extremely lovely and helpful. The location was divine. Rooms were perfect. Nothing more to ask.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Sharon, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is a great pleasure for us to know that your stay has been relaxing and that glad to read that our staffs were able to make you feel welcomed and valued. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

S. G. Business - 29/07/2019 AccorHotels review

COmfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to read that your stay has been comfortable one. Assured, that I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Guest Experience Manager

Fransiska Families - 28/07/2019 AccorHotels review
« Wonderful »

The room and acilities were nice, but there was something about the chair near the refrigerator, it was weathered and produced a certain wood powder which was somehow annoying. Also, we did not pay attention on the mineral water bottles beside the bed, we thought that they were compliment for guests. The surrounding scenery was beautiful, and we enjoyed staying at the hotel. Overall, it was a nice experience. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Fransiska, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your stay has been wonderful, and your feedback as mentions have been well noted, we will address it to related department for us to take proper action. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Freda A. T. N. Couples - 24/07/2019 AccorHotels review
« Beautiful location, beautiful service. »

Our first visit to Lombok and Bali, we wished we stayed our entire trip in Lombok. Thank you Novotel, your hotel was beautiful, the service beautiful, and the food beautiful! We will be back for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Freda, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is our great pleasure to know that your experience has been fantastic one, and that we are glad to know you particularly liked and enjoyed our services. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Dennis B. Families - 21/07/2019 AccorHotels review
« Lovely location jaded resort »

Lovely experience, nice for family. Accomodation is old, poorly maintained and very expensive. It will be good for your resort to have competition, so that standard can improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your constructive feedback regarding your stay at the Novotel Lombok Resort & Villas. Please rest assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Karl Couples - 20/07/2019 AccorHotels review
« Great location and value for money »

Staff were fantastic and a great place to relax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karl, We very much appreciate your feedback regarding your stay at our resort! It is a great pleasure to know that you had a great experience stayed with us and that pleased to read that our staffs were able to enhanced your stay. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Jerome Y. Families - 19/07/2019 AccorHotels review
« Awesome service, nice and friendly staff »

Natural surrounds, relaxing atmosphere, great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Y., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are pleased to know that your stay was relaxing and that glad to read that you particularly liked our and enjoyed our resort facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

A. K. Families - 16/07/2019 AccorHotels review
« A feast for all the senses in a exquisite setting »

Wished we could’ve stayed longer The beautiful hotel layout, the stunning local architecture and landscaping details - Everyday there was something to admire when wandering around. The meals were delicious, the hospitality of all the staff warm and genuine. The sight seeing advice from Jan very helpful. The hotel facilities were impressive. Loved the variety of the daily activities offered. Particularly impressed by the eco measures - no plastic water bottles or straws -

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Angeline, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your overall experience has been perfect one, it is our real honored to read that you particularly liked and enjoyed all the facilities and services provided by our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Therefore, rest assured that I will share your great feedback to all of our team. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Nicky W. Families - 15/07/2019 AccorHotels review
« Perfect- could not fault one single thing. »

Brilliant holiday at Novotel Lombok. Everything in the rooms and surrounds of the hotel was clean, spacious, well maintained, comfortable and extremely pleasing to the eye. The staff were extremely courteous, welcoming, and went out of their way to ensure we had a pleasant stay. Food was incredible and delicious. Brilliant value for money. I would recommend this hotel to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., We very much appreciate your great comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your holiday experience was brilliant with us, and that we are glad to read that you particularly liked and enjoyed our room facilities and food quality. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

nickywade2019 Family - 14/07/2019 TripAdvisor review
« Novotel Lombok »

Perfect Holiday The accommodation was clean, spacious, beautifully presented. Staff were extremely courteous, and went out of their way to ensure we were served well. Food was excellent. Beautiful surroundings. Extremely good value for money. I would recommend this hotel to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear nickywade2019, Warm greetings from Novotel Lombok Resort & Villas! Thank you for sending us such a great feedback relating to your most recent stay with us. We are delighted to know that your holiday experience was perfect, and that pleased to read that our staff were able to make your stay even better. Furthermore, we are truly honored to read that you particularly liked and enjoyed our facility. Assured, that I will surely share your feedback to all of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

Loekito Families - 13/07/2019 AccorHotels review
« Nothing special »

Improve your all quality & uniqueness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Handy, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your constructive feedback. First of all, we are sorry to know that your overall experience was below of your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Guest Experience Manager

Nevelle B. Couples - 10/07/2019 AccorHotels review
« relaxing »

good 4th visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. b., Greetings from Novotel Lombok Resort & Villas. Thank you for reviewing our hotel, we are glad that you had a good forth times visited our resort. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back as soonest for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

Katrina Business - 08/07/2019 AccorHotels review
« Very comfortable stay with great staff! »

I really enjoyed my stay in Novotel Lombok. A great place to chill and the service is good too. Staff are very professional and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Katrina, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is our real pleasure to know that your stay was very comfortable, and that our staffs were able to enhanced your stay. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience, and we look forward to welcome you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

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