Hotel - Novotel Lombok Resort & Villas
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Novotel Lombok Resort & Villas Hotel

4.0/5 2,158 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • MATARAM
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Beach and water sports
    • Boat excursions
    • Kayaking
    • Pedal boat
    • Private beach
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Bicycles rental (Paying)
    • Outdoor sports
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Boules/petanque
    • Darts
    • Football
    • Horse riding
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can benefit from the Novotel network and experience that have let us build a great expertise in meetings organization.Our years of experience have let us build a great expertise in meetings organization.

Novotel Lombok Resort & Villas Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GILI 50 m2 3 m 30 15 0 20 20
RINJANI 60 m2 3 m 40 20 0 30 20
SEGARA 60 m2 3 m 40 20 0 30 20
    • Screen
    • Flipchart
    • Meeting room
    • Podium
    • WIFI access
    • Slide projector
    • Overhead projector
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 29 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 2,730 reviews

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,158 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 21/08/2019 TripAdvisor review
« Nice stay with some issues »

I returned to this resort after a previous visit a couple of years ago. We stayed for 9 nights which is reasonably long stay for this resort. Overall the resort is comfortable, most staff are very nice, the food is great, reasonably priced extras (food, spa centre, bar, trips etc). But there are a few areas we were disappointed by: 1. A brand new perfume was stolen from the room whilst we were out for 2 hours and asked for the AC to be checked by the engineer. This was a blunt theft, reported and investigated by management with the engineer present in the room with us but was then brushed off as if it was impossible for the staff member to make this perfume disappear. I have stayed in many different Accor hotels and this had never happened to me and given it was at the beginning of the trip it made my partner and I feel uncomfortable and less secure within our room. 2. There are a few small "scams" going on by staff around the hotel including some cabana boys quietly accepting 500K from non-guests to use the hotel day beds, towels etc. As a paying guests, there were a couple of afternoons where we were unable to find an empty bed and with that in mind, I would hate to think some of these beds were occupied by people who did not pay to stay at the hotel. Folks selling goods on the beach, as well as the activity centre, always try to undercut the hotel offered day trips promising cheaper prices using relatives etc. This is not only hurting the hotel profit but also can lead to bad customer experiences offered by hotel staff. 3. The charge for SUP usage of 300K per hour per board is super excessive. This is a beach resort and as such a small fee to use equipment is acceptable but 300K is far too high for the level of equipment we got (although we did not see a price list so I am not sure if we were just got given higher price by the employee at the time). Same random pricing was given by the medical centre when we required their services (price change depends on whether or not you wanted a reciept and was not consistent with usual prices). Most staff were nice, the manager did take time to personally greet each guest which I think is very good. You can tell when the manager was around as staff were trying much harder than usual (more engaging and less busy on their phones).

Our hotel has responded to the review
Our hotel has responded to the review

Dear orenu321, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are happy to know that your stay was comfortable. However we are sorry to read that in some points your stay was unpleasant. We are sorry to read that you had issue with beach boy accepting 500k for non inhouse guest for the day beds, however we have investigated this matter and we are pleased to inform that we indeed had outside guest during that period and we do have day pas fee outside guest to use the facility. Yet you are right, we should not allow outside guest during high season. Please rest assured, that I will surely share all your mentioned feedback to all team concern for further action necessary. We are sorry again for the inconveniences you have been through. We do hope to welcome you back soon for a better stay. Regards, Robby Irawan Guest Experience Manager

Oren Couples - 20/08/2019 AccorHotels review
« Generally good stays with some areas for improvements »

I returned to this resort after a previous visit couple of years ago. We stayed for 9 nights which is reasonably long stay for this resort. Overall the resort is comfortable, most staff are very nice, the food is great, reasonably priced extras (food, spa centre, bar, trips etc). But there are a few areas we were dissapointed by: 1. A brand new perfume was stolen from the room whilst we were out for 2 hours and asked for the AC to be checked by the engineer. This was a blunt theft, reported and investigated by management with the engineer present in the room with us but was then brushed off as if it was impossible for the staff member to make this perfume disappear. I have stayed in many different accor hotels and this had never happened to me and given it was at the begining of the trip it made my partner and I feel uncomforable and less secure within our room. 2. There are a few small "scams" going on by staff around the hotel including some cabana boys quietly accepting 500K from non guests to use the hotel day beds, towels etc. As a paying guests there were couple of afternoons where we were unable to find an empty bed and with that in mind, I would hate to think some of these beds were occupied by people who did not pay to stay at the hotel. Folks selling goods on the beach as well as the activity centre always try to undercut the hotel offered day trips prmising cheaper prices using relatives etc. This is not only hurting the hotel profit but also can lead to bad customer experiences offered by hotel staff. 3. THe charge for SUP usage of 300K per hour per board is excessive. This is a beach resort and as such a small fee is acceptable but 300K is far too high (although we did not see a price list so I am not sure if we were just got given higher price by the employee at the time). Most staff were nice, the manager did take time to personally greet each guest which I think is very good. YOu can tell when the manager was around as staff were trying much harder than usual (more enagaing and less busy on theor phones).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Oren, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback relating to your most recent stay with us. We are glad to know that your overall stay was good, however we are really sorry to read regarding your perfume as well as the beach boys who received 500k for outside guest for day beds, and other concerns as mentioned. Please rest assured, that I will share your feedback to department related for further action and investigations. Please accept our sincere apology for all the inconveniences you have been through, and we hope to welcome you again for a better stay. Sincerely, Robby Irawan Guest Experience Manager

Olivier S. Couples - 19/08/2019 AccorHotels review
« Nice »

We had nice time staying at the Novotel Lombok. Staff are kind and professional. Food is good. Restaurant and bar along the beach facing the sea is perfect. We started with a private pool villa. The pool is facing the sea but also facing the hotel beach. So, not really private. We then moved to a private villas. Same setup inside, spacious and cosy but space in front of the villa was wasted. In term of location, it’s a convenient place to go around and visit south of Lombok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Olivier, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Robby Irawan Guest Experience Manager

Michael Friends - 19/08/2019 AccorHotels review
« Beautiful location, accom & food needs improvement. »

Have stayed at the Novotel a number of times in Lombok. The gardens and surrounds are always beautifully maintained. Rooms were generous in size and very comfortable. Some improvements could be made to the mold spots in the bathrooms and the broken door locks need to be changed. Breakfast has always been a well prepared. The warmer food options need improvement ie potato wedges for breakfast?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michael, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that your overall experience has been very good, and that your feedback regarding the bathroom and food have been well noted and shared to concerns department. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Suellen H. Families - 18/08/2019 AccorHotels review
« Staff and location was amazing. Loved interracting with the beautiful staff and CEO, Jan. All made us feel very welcome. »

Loved Rosiani in Reservations. She made this all happen. Loved the massage girls especially my masseur, who has massaged me for 3 years now. Wonderful masseur, Mana. (Sorry not sure of name, she lives in Kuta and rides a bike). The photographer was great and took a lovely photo of us in such a lovely setting. The reception desk was always friendly and welcoming every time I walked past. Enjoyed the sarong ladies and lying on the bergua, swimming in the pool, walking, visiting Kuta and visiting family in Sengkol. Novatel was a great place to stay and allowed me daily access to my family in Sengkol. A great experience. I will be back. Enjoyed the army visit. Very interesting and loved Rudiger.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you had a pleasant stay with us, and that it is our most honor to read that our staffs were able to enhanced your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Couples - 17/08/2019 TripAdvisor review
« Stay at Novotel Lombok »

Just one of the best location and staff Property is at one of the best location having private beach My Glass offer is an excellent idea for all day long drink with great choice to choose from A must visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Departure18345678179, Warn greetings from Novotel Lombok Resort and Villas! We truly appreciate for sharing us your most recent experience stayed with us on TripAdvisor! It is a great pleasure to know that your overall experience has been great one us and that, we are delighted to read that you particularly liked and enjoyed our program MyGlass during your stay with us. Assured, that I will surely share your feedback to entire team and I am sure this feedback will be a great motivation for us to provide an even better service quality. Again we appreciate your feedback and we look forward to welcome you back for an even better experience. Sincerely yours, Robby Irawan Guest Experience Manager

Ekrem Families - 15/08/2019 AccorHotels review
« 1 week holiday »

Grandioos lombok with side tour

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Huseyin, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Ridwania Business - 06/08/2019 AccorHotels review
« too much for a busy business trip »

was not able to enjoy all the leisure facilities due to tight travel itinerary only a quick dip into crowded swimming (/party?) pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., greetings from Novotel Lombok Resort & Villas! We are sorry to read that your overall experience experience did not meet your expectations, please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Guest Experience Manager

Kate Solo - 05/08/2019 AccorHotels review
« Clean hotel with a lovely Bali feel and all the extras you need »

Good - just needed a night before moving on and good to have all the toiletries so I didn’t have to unpack my own. Breakfast selection was extensive and catered for all types. Surprised by the number of families there!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Katherine, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are pleased to read that you had a great experience stayed with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Rose F. L. Families - 05/08/2019 AccorHotels review
« Easy vacation spot »

My children and I enjoyed our stay there. Easy to rent motorbike for trips outside, accessible gym and push bikes for the three of us. I would only say that sometimes I could smell sewage coming from the bathroom. As we are in an island, my experience with the engineering side in hotels in these parts is relatively the same. In the mornings, we would awaken with doors slamming, voices coming from the hall and the cleaning cart.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Rose, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are happy to read that you and your children enjoyed your stay with us. However, we are sorry to read that you had unpleasant experience due to sewage smell from the room and that the noise. Rest assured, that I will address this issue to all related team accordingly. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Guest Experience Manager

Charlie Couples - 05/08/2019 AccorHotels review
« I regularly visit this hotel, it is excellent. »

I normally do not complete your surveys, but in this case I will make an exception. This hotel provides the perfect tropical holiday. Even though the physical property is getting dated it is ideal. The staff are all long term and provide exceptional service. Don't change a thing. I will be sending a separate email of thanks to your manager Jan Kroeckel. This is one hotel where you have got it right!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. b., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback relating to your most recent stay with us. We are delighted to know that your experience has been perfect, and that it is our most pleasure to read that our staffs were able to make you feel welcomed and valued. Moreover, we are truly felt honored to have you here with us regularly, it is a great to have you as a part of Novotel Lombok family. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again, and we hope look forward to welcome you back in the not too distant. Sincerely, Robby Irawan Guest Experience Manager

Wisnu S. Business - 04/08/2019 AccorHotels review
« Nice and comfortable »

Effective and friendly services. Nice place to stay and enjoy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Wisnu, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that you had a nice and comfortable stay with us, and that pleased to read that our staffs were able to make you feel welcomed and valued. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Sammy Families - 31/07/2019 AccorHotels review
« Amazing »

This was my second time staying at Novotel in Kuta. I will continue to return due to Great location, helpful and friendly staff, comfortable and stylish rooms. Love staying here!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Samantha, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your overall experience was amazing, and that it is our most pleasure to read that our staffs were able to make you feel welcomed and valued. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back for another great experience. Sincerely, Robby Irawan Guest Experience Manager

Rudi A. Families - 30/07/2019 AccorHotels review
« Family time »

Amazing vacation with my family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Rudi, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you and your family had an amazing experience stayed with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Guest Experience Manager

Sharon H. Couples - 30/07/2019 AccorHotels review
« Relaxing »

Staff were extremely lovely and helpful. The location was divine. Rooms were perfect. Nothing more to ask.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Sharon, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is a great pleasure for us to know that your stay has been relaxing and that glad to read that our staffs were able to make you feel welcomed and valued. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

S. G. Business - 29/07/2019 AccorHotels review

COmfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to read that your stay has been comfortable one. Assured, that I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Guest Experience Manager

Fransiska Families - 28/07/2019 AccorHotels review
« Wonderful »

The room and acilities were nice, but there was something about the chair near the refrigerator, it was weathered and produced a certain wood powder which was somehow annoying. Also, we did not pay attention on the mineral water bottles beside the bed, we thought that they were compliment for guests. The surrounding scenery was beautiful, and we enjoyed staying at the hotel. Overall, it was a nice experience. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Fransiska, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your stay has been wonderful, and your feedback as mentions have been well noted, we will address it to related department for us to take proper action. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Freda A. T. N. Couples - 24/07/2019 AccorHotels review
« Beautiful location, beautiful service. »

Our first visit to Lombok and Bali, we wished we stayed our entire trip in Lombok. Thank you Novotel, your hotel was beautiful, the service beautiful, and the food beautiful! We will be back for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Freda, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is our great pleasure to know that your experience has been fantastic one, and that we are glad to know you particularly liked and enjoyed our services. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Dennis B. Families - 21/07/2019 AccorHotels review
« Lovely location jaded resort »

Lovely experience, nice for family. Accomodation is old, poorly maintained and very expensive. It will be good for your resort to have competition, so that standard can improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your constructive feedback regarding your stay at the Novotel Lombok Resort & Villas. Please rest assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Guest Experience Manager

Karl Couples - 20/07/2019 AccorHotels review
« Great location and value for money »

Staff were fantastic and a great place to relax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karl, We very much appreciate your feedback regarding your stay at our resort! It is a great pleasure to know that you had a great experience stayed with us and that pleased to read that our staffs were able to enhanced your stay. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Guest Experience Manager

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